2018 Ram 3500 Complaint Log

WE TOOK YOU VEHICLE TO THE DEALER PURSUANT TO RECALL NOTICE V06 TO HAVE THE DRAG LINK REPLACED. A TEMPORARY FIX WAS PERFORMED DUE TO THE PART NOT BEING AVAILABLE TO COMPLETE THE RECALL REQUIREMENTS. THE TEMPORARY FIX HAS CAUSED THE VEHICLE TO WEAR OUT THE RIGHT FRONT TIRE EVERY 2000 MILES DUE TO THE CAMBER BEING SEVERELY OUT OF ADJUSTMENT. THE DEALER REFERRED US TO CHRYSLER CARE AND CHRYSLER CARE REFERRED US TO YOUR OFFICE. WE NEED CHRYSLER TO COMPLETE THE SAFETY RECALL REPAIR TO OUR VEHICLE.

RIDING DOWN INTERSTATE 75 AND VEHICLE BEGAN SHIMMYING TO THE POINT OF HAD TO DRIVE BELOW 40 MPH. DROVE TO RAM DEALERSHIP IN LAKE CITY FL. WAS TOLD THE RIGHT FRONT TIRE WAS SEPARATING. MIND YOU, IT ONLY HAD 13,000 MILES ON IT. RAM DEALERSHIP SAID THEY WERE SEEING A LOT OF THIS WITH THESE NEXEN ROADIAN HTX TIRES. THEY SAID IF I HAD KEP DRIVEN MUCH FARTHER, IT COULD HAVE CAME APART AND CAUSED AN ACCIDENT.

MY 2018 3500 RAM HAS BEEN AT SHELOR MOTOR MILES 3 WEEKS WITH NO REAL ANSWER ON WHAT'S GOING ON WITH IT! THEY STATED IT WAS THE TURBO THAT WAS DEFAULTED AND NOW IT'S THE COOLING AND C CONVERTER! THIS WAS A BRAND NEW TRUCK PAID IN FULL AT THE TIME OF PURCHASE WITH 16K MILES ON IT NOW THAT HAS QUIT! THIS IS A COMPANY VEHICLE, NOT PERSONAL AND YOU HUYS HAVE MADE ME LOSE THOUSANDS IN REVENUE AND WOULDN'T EVEN GIVE MY DRIVER A LONER CAR WHEN IT STOPPED. IVE EXHAUSTED EVER AVENUE I KNOW, I PERSONALLY CAME TO VIRGINIA, 9 HR AWAY FROM MY HOME JUST TO GET TOLD ANOTHER LIE. I WANT TO SPEAK WITH SOMEONE ASAP AND I WANT FURTHER ACTIONS TAKEN. *LN*JB

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO M&L CHRYSLER DODGE JEEP RAM (406 PIEDMONT DR, LEXINGTON, NC 27295, (336) 295-1329) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A WHEEL ALIGNMENT AND THE NUTS ON THE TRACK BAR WERE WELDED. THE CONTACT WAS CONCERNED AND STATED THAT THE RECALL REPAIR WAS NOT PERFORMED CORRECTLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

2018 RAM 3500. CONSUMER WRITES IN REGARDS TO STEERING ISSUE. *LD THE CONSUMER STATED THE DRAG LINK FAILED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE CONSUMER ATTEMPTED TO RETURN THE VEHICLE AND BE REIMBURSED. *JS

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL TO WELD THE DRAG NUT LINK. THE CONTACT WAS CONCERNED THAT THE RECALL REMEDY WOULD CAUSE THE VEHICLE TO NOT HAVE AN ALIGNMENT PERFORMED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NHTSA WAS IN CHARGE OF AGREEING TO THE REMEDY. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE PURCHASED A 2018 RAM 3500 DUALLY WITH NEXEN TIRES ON IT AT 13,000 MILES THE BELTS IN THE FRONT TIRES CAME APART AT THIS TIME AFTER DOING SOME CHECKING ON LINE THIS HAS BEEN GOING ON WITH THE NEXEN TIRES BEGINNING IN 2017 THERE ARE MANY REPORTS ABOUT THE NEXEN TIRES COMPLETELY COMING APART WHEN TOWING. WE CONTACTED RAM AND THEY JUST SENT US THE CONTACT INFORMATION FOR NEXEN TIRES. WE GUESS IT MUST TAKE SOME PEOPLE GETTING KILLED FROM THESE NEXEN TIRES BEFORE ANYONE CARES, THAT IS UNFORTUNATE A MAJOR SAFETY ISSUE LIKE THIS IS IGNORED BY RAM & NHTSA WE WERE DRIVING OUR RAM ON THE FREEWAY WHEN THE FRONT END STARTED TO WOBBLE ALMOST UNCONTROLLABLY UNTIL WE GOT UNDER 40 MPH IT STILL WOBBLED BUT WE COULD MAKE IT TO DISCOUNT TIRE TO PURCHASE NEW TIRES. WE HAVE THE OLD TIRES. IF WE WERE TOWING OUR 5TH WHEEL THIS MAY HAVE CAUSED A MAJOR ACCIDENT. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

RAM ISSUED A RECALL FOR IT'S STEERING LINKAGE THAT MAY COME APART. THE SOLUTION WAS TO WELD THE BOLTS SO THEY CAN NOT BE LOOSENED. THE FIX NOW FAILS TO ALLOW THE STEERING WHEEL TO BE PROPERLY CENTERED WHEN THE VEHICLE NEEDS AN ALIGNMENT AND THE WHEEL IS OUT OF CENTER. I WAS TOLD BY THE ALIGNMENT SHOP THAT THEY HAVE BEEN TOLD VIA A MEMO FROM CHRYSLER THAT THEY ARE NOT TO CUT THE WELDS AND TO REFER THE CUSTOMER BACK TO THE DEALERSHIP. THE DEALERSHIP REFUSED TO CORRECT THE PROBLEM BECAUSE ANOTHER TIRE STORE DID THE INITIAL WORK AND NOT THE DEALER. THE ALIGNMENT COMPANY IS LES SCHWAB IN RENO, NEVADA AND THE DEALERSHIP REFUSING TO DO THE WORK IS DOLAN RAM, 700 KIETZKE LANE, RENO, NEVADA

I PURCHASED A NEW 2018 RAM 3500 THAT HAD SAFETY RECALL V06/NHTSA 19V-021 WORK PERFORMED ON IT PRIOR TO ME PURCHASING THE TRUCK. I WAS NOT MADE AWARE OF THIS PRIOR TO MY PURCHASE AND I'M EXTREMELY CONCERNED ABOUT THE "FIX" THAT RAM HAS DONE. THE RECALL CALLS FOR THE WELDING OF STEERING COMPONENTS RATHER THAN THE REPLACEMENT OF THE DEFECTIVE PARTS. NOW THAT THE WELDING HAS BEEN DONE I HAVE BEEN TOLD I WILL NO LONGER BE ABLE TO HAVE THE FRONT TIRES ALIGNED WITHOUT CUTTING THE WELDS FIRST IN ORDER TO MAKE THE NECESSARY ADJUSTMENTS. THEN THE WELDING PROCEDURE WILL NEED TO BE PERFORMED AGAIN I GUESS. THE CURRENT SAFETY RECALL SHOULD BE UPDATED TO REQUIRE THE REPLACEMENT OF THE DEFECTIVE STEERING PARTS.

TL* THE CONTACT OWNED A 2018 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH WHILE ON A MOUNTAIN SIDE, WITHIN SECONDS THE VEHICLE TUMBLED DOWN OFF THE CLIFF INTO TREES WHICH STOPPED THE VEHICLE FROM GOING DOWN 8 FEET INTO A RIVER. THE CONTACT FELT THAT THERE WAS A FAILURE WITH THE STEERING WHEEL. THE DRIVER AND FRONT PASSENGER WERE ABLE TO EXIT THE VEHICLE WHEN THE VEHICLE CAME INTO A STOP. THE DRIVER SUSTAINED LACERATION ON THE LEFT ELBOW, BRUISES AND LEFT SHOULDER INJURIES AND THE FRONT PASSENGER SUSTAINED BRUISES. MEDICAL ATTENTION WAS NOT RECEIVED DUE TO COSTS. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT HE WAS UNAWARE IF ANY WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT NOTICED WHITE POWDER COMING FROM THE VENTS WHEN THE AIR CODITIONER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO REAGLE DODGE (ROUTE 512 BANGOR, PA 18013, (610)-863-6900) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR COIL FAILED PREMATURELY AND CAUSED A CHALK LIKE DUST TO BLOW INSIDE THE VEHICLE. THE DEALER FURTHER STATED THAT THE DASHBOARD AND CENTER CONSULE NEEDED TO BE REMOVED IN ORDER TO REMOVE THE EVAPORATOR COIL THE MANUFACTURER WAS CONTACTED. THE CONTACT ALSO STATED THAT THE FAILURE WAS EXERIENCED IN THE 2014 AND 2015 MODELS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.

ABS and traction control warning lights intermittently come on. Has been repaired twice by local dealership by replacing the two computer modules/pumps responsible for ABS system. Cruise control disengages when this happens. When this happens at highway speeds while pulling a heavy trailer in traffic it's a very dangerous situation and needs to be corrected by manufacturer.

TRANSMISSION HAS A WHINING SOUND WHEN SHIFTING THROUGH THE FIRST 3 GEARS, DEALER SAID IT WAS NORMAL

WHEN TRYING TO ACCELERATE, WHEN I HIT THE THROTTLE PEDAL THERE'S A DELAY OF AT LEAST 5-10 SEC BEFORE TRUCK RESPONDS AND STARTS ACCELERATING. VERY DANGEROUS WHEN SWITCHING LANES ON HIGHWAY. I'VE READ ONLINE THAT THERE IS A LOT OF OTHERS THAT HAVE THIS SAME ISSUE WITH VEHICLE LIKE MINE.

CALLED DEALER SOUTH SHORE CHRYSLER DODGE JEEP RAM 550 BURNSIDE AVE INWOOD, NY 11096-1237 516-371-1500 AFTER CALLING THEY SAID TO BRING IN VEHICLE. WHEN I GOT THERE I WAS TOLD THEY CAN NOT DO THIS RECALL AT THIS LOCATION. I TOLD THEM ON THE PHONE MY VIN NBR AND THE RECALL BUT THEY SAID THEY COULD NOT REPAIR IT. THEY RECOMMENDED DODGE DEALER IN WESTBURY NY. WHEN I CALLED THEM THEY SAID THE NEXT APPOINTMENT WAS IN AUGUST. I TOLD THEM THIS WAS A RECALL THAT INVOLVED THE STEERING, BUT THEY SAID AUGUST WAS NEXT APPOINTMENT. THEY GAVE ME PHONE NBR FOR DODGE WHO GOT IN TOUCH WITH STAR CHRYSLER JEEP DODGE FIAT 211-10 JAMAICA AVENUE QUEENS VILLAGE, NY 11428-1541 718-479-6200. I ASKED THEM TO MAKE SURE THIS DEALER COULD DO THE WORK AND WAS TOLD THAT THEY COULD. I DROPPED THE TRUCK OFF TUESDAY 5/28. JUST GOT A CALL FROM THE SERVICE DEPT AND THEY SAID THEY CAN NOT DO THIS REPAIR . THIS IS THE SECOND DEALER WHO WAS TOLD ABOUT THE RECALL AND SAID TO BRING IT IN, BUT COULD STILL NOT PERFORM THE REPAIR. THIS IS A SAFETRY ISSUE INVOLVING THE STEERING AND SHOULD BE FIXED ASAP.

WELDED DRAGLINK RENDERING THE FRONT SUSPENSION NOT ABLE TO BE ALIGNED. THIS WAS THE APPROVED RECALL PROCESS FROM FCA. THIS IS NOT AN ACCEPTABLE RESPONSE TO THE ISSUE, JUST A BANDAID TO THE UNDERLYING ISSUE. THE RECALL WAS APPROVED BY FCA AND NHTSA. APPROVED REPAIRS WERE PERFORMED BY CHRYSLER DODGE JEEP RAM CRESTVIEW, CRESTVIEW, FL. 32536. REPAIR ORDER 381821-OPEN ON 04/26/2019.

TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE DRIVING APPROXIMATELY 35 MPH AND TOWING A FIFTH WHEEL TRAILER, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, IT WAS DIFFICULT TO SLOW DOWN THE VEHICLE. THE VEHICLE WAS TAKEN TO SHIVELY MOTORS DODGE CHRYSLER JEEP RAM OF SHIPPENSBURG (LOCATED AT 608 W KING ST, SHIPPENSBURG, PA 17257, (717) 532-4136) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE CONTACT REQUESTED THAT THE MECHANIC PERFORM A VOLTAGE TEST ON THE INTEGRATED TRAILER BRAKE CONTROLLER. THE VOLTAGE READ 8.3 VOLTS INSTEAD OF 12.6 VOLTS, WHICH WAS NEEDED TO ACTIVATE THE INTEGRATED TRAILER BRAKE CONTROLLER. THE CONTACT STATED THAT AN AFTERMARKET INTEGRATED TRAILER BRAKE CONTROL WAS INSTALLED AND THE BRAKING SYSTEM PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING), BUT DID NOT RECEIVE A NOTICE. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT DEALERS, INCLUDING FERMAN CHRYSLER JEEP DODGE RAM TAMPA (813-929-2400, LOCATED AT 24314 STATE ROAD 54, LUTZ, FL 33559). THE CONTACT WAS INFORMED THAT THERE WAS NO REMEDY OTHER THAN WELDING THE STEERING NUT SOLID. THE DEALER ALSO STATED THAT THE WARRANTY WOULD EXPIRE AFTER 36,000 MILES. THE CONTACT DID NOT WANT TO WELD THE STEERING NUT SOLID. THE CONTACT STATED THAT THE LOSS OF DIRECTIONAL STEERING CONTROL CAUSED THE OUTSIDE EDGE OF THE FRONT PASSENGER TIRE TO WEAR OUT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.

frequently when shifting from D to R or any combination, all selections light up followed a loud bang from rearend. sometimes it correctes itself, other times engine must be shut down. dealer has diagnosed problem. Its a short in transmision wiring harness as they performed a rigorous, multipoint "wiggle test". its been in shop 4+ times to no avail.

EARLY ON (BEFORE I NOTICED A RECURRING PROBLEM), WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA DID NOT DISPLAY IN THE REAR VIEW MIRROR. AFTER SHIFTING TO FORWARD, THE REAR VIEW CAMERA DISPLAYED IN THE REAR VIEW MIRROR SHOWING WHAT WAS BEHIND ME DURING THE DRIVE. AFTER THAT, (OCCASIONALLY) WHILE SHIFTING INTO REVERSE, THE REAR VIEW CAMERA LOCATED IN THE REAR VIEW MIRROR DOES NOT DISPLAY. AFTER RESEARCHING BLOWN FUSES AND SUCH (BASIC TROUBLESHOOTING), I FOUND I HAVE TO TURN THE TRUCK IGNITION OFF AND THEN BACK ON TO GET THE DISPLAY TO WORK. AFTER RESEARCHING THE PROBLEM ONLINE AND FINDING A RECALL NUMBERED: NHTSA CAMPAIGN NUMBER 18V398000, I BELIEVE THE RECALL SHOULD BE ADJUSTED TO REFLECT (AT A MINIMUM OF DATE OF DATE OF MANUFACTURE OF MY VEHICLE) THE 2018 RAM 3500 AND ALL OTHER VEHICLES AFFECTED BY THIS RECALL.

I HAVE RECEIVED NOTICE ABOUT RECALL V06/19V-021 AND HAVE CONCERNS ABOUT THE "FIX". WELDING OF THE STEERING COMPONENTS WILL REMOVE THE BUILT IN ADJUSTABLITY FOR A TIRE ALIGNMENT, AS WELL AS BEING IN VIOLATION OF 49 CFR 393.209 WHICH STATES THAT STEERING COMPONENTS CANNOT BE FIXED BY WELDING. THE V06/19V-021 RECALL NEEDS TO BE UPDATED TO PROVIDE A NEW COMPONENT THAT DOES NOT REQUIRE WELDING.

TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE THE VEHICLE WAS IN PARK, IT AUTOMATICALLY SHIFTED INTO REVERSE AND COLLIDED WITH A FENCE. THE VEHICLE SUSTAINED REAR END DAMAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUFFERED MINOR INJURES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. *DT *DT*JB *DT *DT *DT *DT*JB WE RAN THE TESTS AS REQUESTED. WITH THE FIRST 2 TESTS, THE SHIFT LEVER WOULD NOT MOVE FROM PARK WITHOUT HAVING YOUR FOOT ON THE BRAKE. THE 3RD TEST DETERMINED THERE IS NO INDICATOR CHIME OR MESSAGE IF YOU LEAVE THE VEHICLE WITH IT RUNNING WHETHER THE PARKING BRAKE IS ON OR NOT. WE ALSO TESTED TO SEE WHAT THE TRUCK WOULD DO IF WE PUT IT IN NEUTRAL IN THE POSITION HE HAD THE TRUCK AT THE TIME OF THE ACCIDENT, IT IMMEDIATELY WENT FORWARD. LASTLY WE TESTED FOR THE IN BETWEEN PARK AND REVERSE PROBABILITY. WE FOUND THERE IS DEFINITELY A POSITION BETWEEN P AND R WHERE THE SHIFT LEVER WILL GO INTO AND YOU ARE ABLE TO EXIT THE TRUCK. NO INDICATOR/WARNING GIVEN AT THIS POINT BUT THE P WAS FLASHING. WHILE SITTING IN THE TRUCK AND IT BEING IN THIS IN BETWEEN POSITION THE TRUCK DID NOT MOVE FORWARD OR BACK. SO IN THIS POSITION THE TRUCK ACTS AS IF IT'S IN PARK NOT NEUTRAL AS IT DOES NOT ROLL FORWARD. ALSO WHILE IN THIS IN BETWEEN POSITION YOU CAN DROP THE LEVER DOWN INTO REVERSE WITHOUT APPLYING THE BRAKE. AS YOU STATED, THERE IS NO WAY FOR US TO SAFELY CHECK TO SEE HOW LONG THE TRUCK WOULD STAY IN THIS IN BETWEEN POSITION ONCE LEAVING THE TRUCK. WE DO KNOW IT WILL STAY FOR SOME AMOUNT OF TIME AS WE TESTED THAT WITHOUT LEAVING THE TRUCK. THE LEVER DOES SLIDE DOWN INTO REVERSE VERY EASILY FROM THIS IN BETWEEN POSITION. SOME WITH A LEVEL TO SHOW THE SLOPE AND DAMAGES. *JB *DT *DT THE CONSUMER STATED THERE WERE NO MORE OCCURRENCES DUE TO THE FACT THEY ARE CONSCIENTIOUSLY USING THE PARKING BRAKE*TR *DT*DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB *JB

CRUISE CONTROL FAILED TO DISCONNECT. UPON REPEATED ATTEMPTS TO DISENGAGE THE CRUISE CONTROL UNIT, THE SPEED INCREASED INCREMENTALLY WITH EACH ATTEMPT. HOLDING THE CANCEL BUTTON CAUSED THE UNIT TO APPEAR TO DISENGAGE, BUT RELEASING THE CANCEL BUTTON CAUSED THE UNIT TO REENGAGE AND ACCELERATE. NOW, UNIT IS INOPERATIVE.

DEATH WOBBLE WHILE DRIVING DOWN INTERSTATE GOING AROUND 50/60 MPH. I HIT A BUMP IN THE ROAD AS I WAS TRAVELING ONTO A BRIDGE AND TRUCK STARTED SHAKING 'DANGEROUSLY' OUT OF CONTROL. THE TRUCK DIDN'T STOP SHAKING UNTIL I SLOWED DOWN TO AROUND 30 MPH. IT WAS HARD TO HOLD TRUCK INTO HIGHWAY LANES AND I ALMOST HIT THE GUARD RAIL ON MY RIGHT. THE TRUCK SHOOK FOR AT LEAST 5 TO 10 SECONDS AND AFTER GETTING BACK CONTROL OF VEHICLE IT DID THE SAME THING SECONDS LATER. THIS IS VERY DANGEROUS COULD HAVE CAUSED ACCIDENT AND LOSS OF LIFE!

VEHICLE REAR END SHAKES VERY BADLY AT HIGHWAY SPEEDS. VEHICLE ALSO SHAKES AT LOW SPEEDS BUT NOT AS BADLY. DEALERSHIP REPLACED BOTH REAR OUTER TIRES, PROBLEM STILL EXISTS. VEHICLE PASSENGER SEAT SHAKES VERY BADLY AT HIGHWAY SPEEDS. AT LOWER SPEEDS THE VEHICLE PASSENGER SEAT SHAKES AND SQUEALS.

INTEGRATED BRAKE SYSTEM FOR TOWING TRAILERS (ITBS) DOES NOT WORK. SAFETY HAZARD AS THE TRUCK CAN NOT STOP THE 150000 POUND 29T ARCTIC FOX 5TH WHEEL. AFTER 4 ATTEMPTS DODGE GAVE UP AND SAID THE ITBS WORKS AS DESIGNED. THE 5TH WHEEL WAS CERTIFIED THAT THE BRAKES WORK WITH OTHER TOW VEHICLES. NOT WITH OUR RAM 3500 WHICH IS RATED TO TOW 22000 POUNDS WHICH IS A SAFETY HAZARD. WE ARE UNABLE TO STOP THE TRAILER IN AN EMERGENCY OR UNER NORMAL DRIVING CONDITIONS USING THE ITBS.

I get a message on my dash to service antilock brake system. The lights come on as well as the check engine light and there is a bell that dings when this happens.

DODGE RAM INTEGRATED BRAKE CONTROLLER FAULTY. TOWING 2015 29.5 T ARCTIC FOX 5TH WHEEL AND THE BRAKE SYSTEM WILL NOT STOP THE TRAILER. WHEN IDLE, WITHOUT USING TRUCK BRAKES, THE TRUCK AND TRAILER MOVE FORWARD, EVEN IF THE GAIN ON THE CONTROLLER IS MANUALLY SET TO 10. MANIPULATING THE GAIN MAKES NO DIFFERENCE. TRAILER BRAKES TESTED AND CERTIFIED BY DEALER AS OPERARATIONAL. DODGE DEALERSHIP IN FOLSOM IS TRYING TO RESOLVE, THE TRUCK PURCHASED NEW AND HAS 4000 MILES ON IT. ON TWO OCCASSIONS THEY HAVE NOT BE ABLE TO FIX. NEXT STEP TAKING 5TH WHEEN AND TRUCK TO DEALERSHIP TO DEMO PROBLEM. ON-LINE FORMS STATE THE ITBS FROM DODGE IS AN ISSUE AND THE BRAKE SYSTEM ONLY WORK WHEN GOING 35 MPH OR HIGHER (NEEDS CONFIRMATION FROM DODGE). IN EVENT OF AN EMERGENCY WE WOULD NOT BE ABLE TO STOP THAT TRAILER AND TRUCK AS EFFECIENTLY IF THE BRAKE SYSTEM WORKED PROPERLY. WILL KEEP YOU INFORMED.

THE FUEL GAUGE DOES NOT READ THE CORRECT AMOUNT, THIS IS ALL THE TIME. THIS HAPPEN SO FAR TO TWO NEW 2018 VANS IN OUR FLEET.

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). SOUTH SHORE CHRYSLER DODGE JEEP RAM (516-371-1500, LOCATED AT 550 BURNSIDE AVE, INWOOD, NY 11096) WAS CONTACTED AND INDICATED THAT THEY DID NOT SERVICE LARGE TRUCKS SUCH AS THE CONTACT'S MODEL AND DID NOT HAVE THE TOOLS TO SERVICE THE RECALL CAMPAIGN. STAR CHRYSLER JEEP DODGE RAM (718-479-6200, LOCATED AT 211-10 JAMAICA AVE, QUEENS VILLAGE, NY 11428) STATED THAT THEY WERE UNABLE TO PROVIDE THE TOOLS, PART, AND WELDING THAT MAY BE REQUIRED TO SERVICE THE RECALL. THE MANUFACTURER CONTACTED GARDEN CITY JEEP CHRYSLER DODGE RAM SRT (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, 516-483-2700) AND WAS INFORMED THAT THE PART WOULD NOT BE PROVIDED UNTIL MID DECEMBER OF 2019. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF *TR

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO UNIVERSITY CHRYSLER DODGE JEEP RAM OF ROME (2500 NEW CALHOUN HWY NE, ROME, GA 30161, (706) 232-7793) AND JAMES O'NEAL CHRYSLER DODGE JEEP RAM (634 HIGHWAY 27 NORTH, BREMEN, GA 30110, (833) 767-0581) THREE TIMES EACH, BUT NEITHER COULD DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE OWNER INQUIRED ABOUT A BUYBACK OPTION SINCE THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE JAMES O'NEAL DEALER FOR OVER THREE MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT HAD NOT EXPERIENCED ANY STEERING FAILURES UNTIL IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) INDICATED THAT THE INTERIM REPAIR WAS TO WELD TWO BOLTS ONTO THE STEERING LINKAGE UNTIL THE PART WAS AVAILABLE FROM THE MANUFACTURER. THE CONTACT WANTED THE DRAG LINK ASSEMBLY REPLACED. THE VEHICLE WAS NOT ABLE TO RECEIVE AN ALIGNMENT CORRECTLY AND THE DEALER CLEARED THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

FRONT STEERING ARM COUPLERS CAME LOOSE

I am writing to file a formal complaint regarding the "fix" performed on my vehicle related to the V06 Drag Link Recall. The fix, which involved checking the torque settings and welding the locknuts to the adjustment sleeve, has caused significant issues with the alignment of my vehicle. As a result, my truck is unable to be aligned, creating unsafe driving conditions. Vehicles with improper alignment present a serious safety risk, including uneven tire wear, reduced handling capabilities, and compromised braking performance. These dangers not only affect the stability of the vehicle but also pose a threat to the safety of the driver, passengers, and others on the road. The current situation with my vehicle’s alignment, as a result of this inadequate recall fix, is unacceptable and needs to be addressed immediately. I have already attempted to resolve this issue by working directly with a dealership, but after an initial conversation where they assured me the issue would be taken care of, I was subsequently ignored and "ghosted." This lack of follow-through is deeply disappointing, especially considering the severity of the situation. It is my understanding that the fix originally performed on my vehicle was not the permanent solution. The real fix, as I have learned through discussions with other affected customers and further research, involves the installation of a new drag link, followed by a full alignment, at no cost to the customer. I would also like to emphasize that, as evidenced on various online forums, other customers who have encountered similar issues with the V06 Drag Link Recall have had their concerns addressed properly. In those cases, Ram has taken full accountability for the problem and provided the permanent fix as promised. I expect consistent treatment and the same resolution for my vehicle, as I should not be treated any differently than those who have had their issues rectified.

I OWN TWO OF THESE TRUCKS. THEY BOTH HAVE THE SAME DESIGN FLAW. THE DEFROSTER VENTS DO NOT PLACE HEAT RIGHT IN FRONT OF THE DRIVER. IF YOU ARE IN WINTER CONDITION THERE IS A VEE OF UN-DEFROSTED AREA RIGHT IN FRONT OF THE DRIVER AND IF YOU DRIVE IN WINTRY FREEZING RAIN, ICE WILL BUILD UP RIGHT IN FRONT OF THE DRIVER EVEN WITH THE DEFROSTERS FULLY ENGAGED.

THE BRAKES ARE VERY SOFT AND THE TRUCK LEANS ON THE DRIVERS SIDE. DRIVERS SIDE REAR SITS 1 INCH LOWER AND THE FRONT DRIVERS SIDE IS 1/2 LOWER THIS LEANING ISSUE CAUSES THE TRUCK TO HANDLE DIFFERENT WHEN TURNING RIGHT WHILE DRIVING.

My 2018 Ram 3500 has had a bad vibration in it since I purchased it with 20,000 miles on it. I have tried 3 different sets on tires and a new set of wheels. The vibration causes the seats, mirrors and anything not secured to shake really bad. I have taken it to 4 different shops with no luck in repairing. This has been an ongoing problem. I believe I have narrowed it down to the driveshaft, leaf springs, or the factory air suspension. Very disappointing for an $80,000 vehicle!

The transmission in my truck has been having problems starting on 9/25/18. On 7/21/22, Grey Chrysler replaced the solenoid in the trans and also did an update. When I brought truck back after the same code, PO871, was thrown again on 08/30/22, I was told the warranty company couldn’t recreate the problem so they would not be fixing my trans. This is the same trans that is in the 2019-2022 Ram 2500 trucks and has a recall on it for the SAME problem.

REAR OUTSIDE TIRE BLEW OUT AT 25MPH ON A OFF RAMP TRUCK ONLY HAS 4900 MILES ON IT, CAUSED A LOSS OF CONTROL AND LOAD ROLL OVER AND SEVERE DAMAGE TO MY NEW TRUCK!

4 REAR NEXEN OEM TIRES DEFECTIVE; NEW TRUCK DRIVEN HOME FROM DEALERSHIP NOTICED SERIOUS VIBRATIONS SHAKING ALL SEATS IN CABIN AT ABOVE APPROX. 65MPH, TOOK IT BACK TO ORIGINAL DEALER, FINNEGAN RAM, ROSENBURG, TX. FOLLOWING WEEK WITH APPROX. 500 MILES ON VEHICLE. SERVICE DEPT. ADVISED ME TO DRIVE IT ANOTHER 1000 MILES OR SO TO SEE IF THIS ISSUE RESOLVES ITSELF. IT DID NOT, I RETURNED VEHICLE TO ALLEN SAMUEL RAM SERVICE DEPT., ARANSAS PASS, TX. FOR SAME ORIGINAL ISSUE WITH APPROX. 1900 MILES ON VEHICLE. 4 REAR TIRES WERE FOUND TO BE DEFECTIVE. I AM PRESENTLY TRYING TO RESOLVE A WARRANTY CLAIM AFTER 2 WEEKS IN SERVICE CENTER. MY 2015 RAM 3500 DRW HAD SIMILAR ISSUE; FRONT 2 TIRES DEFECTIVE; 1 BLOW OUT TREAD SEPARATION AND OTHER SERIOUS BULGES FIXING TO SEPARATE AS WELL. I WILL PROVIDE PHOTOS AND ADDITIONAL INFORMATION WHEN RESOLVED AND PICK UP MY TRUCK FROM DEALERSHIP.

TRUCK HAS 1052 MILES ON IT. BOUGHT IS BRAND VEW APRIL 26, 2018. WHILE TOWING A 15,000LB FIFTH WHEEL TRAILER TRAVELING AT 65MPG ON THE NEW JERSEY TURNPIKE, I FELT A VIBRATION AND IMMEDIATLEY PULLED TO THE SHOULDER. I FOUND THAT 6 OUT OF 8 LUGS SHEARED OFF THE PASSENGER SIDE DUALLY, LEAVING TWO LUGS HOLDING THE DUALLY WHEELS ON. THIS IS A MAJOR CONCERN FOR ME AND FEEL A MAJOR SAFETY ISSUE. IF I DID NOT PULL OVER THE WHEELS WOULD HAVE FALLEN OFF AND A CATASTROPHIC CRASH WOULD HAVE OCCURED. I WOULD LIKE THE LUGS EXAMINED BY A FORENSIC EXAMINER TO DETERMINE THE CAUSE, I HAVE NO KNOWLEDGE OF WHY THIS EVENT HAPPENED AND AM CONCERNED ABOUT A REOCCURANCE. MY WIFE AND I COULD HAVE BEEN KILLED. THIS TRUCK IS MADE TO TOW 30,000LBS ABD I WAS TOWING ONLY 15,000 LBS. TRUCK IS CURRENTLY AT CHAPMAN DODGE OF HORSHAM P.A. *TT UPDATED 10/9/18 *JB

TL* THE CONTACT OWNS A 2018 RAM 3500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE HILL ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDER MCLARTY DODGE CHRYSLER JEEP RAM (6533 UNIVERSITY DR NW, HUNTSVILLE, AL) WHERE IT WAS DIAGNOSED THAT THERE WAS AN OPEN CIRCUIT IN THE BRAKE LAMP SWITCH THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000. *TT CONSUMER STATED THERE ARE NO MORE PROBLEMS. *JB

TRUCK SHUDDERS WHILE SHIFTING BETWEEN 1ST AND 2ND AND AGAIN FROM 2ND TO THIRD . SHUDDER HARD ENOUGH TO SEE TO DASH SHACK. SHIFTING SHUDDER HARD WHILE TOWING. BLUE TOOTH CUTS OUT WHILE STREAMING MUSIC

MY VEHICLE WAS PARKED AT OPERATING TEMPERATURES AND I SWITCHED TO 4X4 LOCK. AS I ACCELERATED SLIGHTLY AT 3 MILES AN HOUR IN REVERSE WHILE TURNING THE STEERING COLUMN CLOCKWISE THE TRUCK BEGAN TO SHAKE WHILE IN MOTION FOR ROUGHLY 7 FEET. IT ALSO SHOOK AS I ACCELERATED IN DRIVE SLIGHTLY AT 3 MILES AN HOUR WHILE TURNING THE STEERING COLUMN COUNTER CLOCKWISE. IT HAD THE SAME SHAKE IN 4X4 LOW.

I HAD RECALL VO6 COMPLETED BY A DEALER LAST WEEK. THE 2 JAM NUTS WERE WELDED TO THE ADJUSTMENT FOR THE DRAG LINK. I NOTICED THAT MY STEERING WHEEL WAS NOT CENTERED, AND LOOKED UNDER THE TRUCK AND FOUND THAT THE INSPECTION MARKS WERE ON THE BACK SIDE OF THE ASSEMBLY. I TOOK A WRENCH AND COULD STILL TURN THE ADJUSTER AND CENTERED MY STEERING WHEEL. I WAS UNDER THE IMPRESSION THAT THE JAM NUTS STOPPED THE ADJUSTER FROM TURNING, BUT IT DOESN'T ON MINE, SO I FAIL TO SEE HOW WELDING THE NUTS TO THE ADJUSTER DID ANY GOOD. NOW THE JAM NUTS AND ADJUSTER ARE ALL ONE ASSEMBLY AND THE WHOLE UNIT TURNS RATHER EASILY. THIS WELDING FIX DID NOTHING TO REMEDY THE PROBLEM WITH THE RECALL.

Radio and back camera intermittent since I bought it new. Dealership changed it out several times and told me they are just bad radios and just wait until a recall is issued.

I HAVE A RECALL U40 NHTSA 18E-028 THAT I RECEIVED IN THE MAIL. THIS IS FOR A FAULTY MOPAR GOOSENECK BALL. ACCORDING TO OUR DEALER, HE AND I CHECKED ON YOUR SITE AND OUR VEHICLE HAS NO RECALLS. YET I HAVE THE NOTICE FROM FCA. THE DEALER WOULD REPLACE THE BALL BUT AT OUR EXPENSE SINCE WE DO NOT HAVE THIS RECALL SHOW ON OUR VIN. WHAT DO I BELIEVE??? THE RECALL NOTICE OR THE FACT THAT RECALL IS NOT LISTED WITH OUR VIN SO PART IS OKAY? THIS COULD BE A LIFE THREATENING DEFECT IF WE LOSE A TRAILER OFF OF OUR PICKUP GOING DOWN THE ROAD. PLEASE ADVISE. THANKS

The Anti-Lock Brake & Electronic Braking System error caused the internal Trailer Brake system to shut off trailer brakes just like it shuts off the cruise control when warnings come up on the dashboard. The incident happened Aug 28, 2023 while following my son and my wife in a vehicle ahead of me. I had to change lanes to try to avoid something that suddenly came across in front of my vehicle. I applied the brakes and then the trailer acted like it didn't have any brakes fell over & was totaled. If this was in traffic someone could have been killed. The "Check Anti-Lock Brake System" & "Check Electronic Brake System" warnings started coming up intermittently as I drove my RAM 3500 Diesel truck starting sometime around July 2023. I drove to the local RAM dealer and told them about the problem. They acted like they had never heard of this problem and proceeded to check the error code and then stated they had never heard of this error before. They said they would check with RAM engineering on what needed to be done. They then said there were other similar RAM trucks with the same issue & that the parts were on back order. I finally got an appointment for the dealer to check my truck after sending an email to the Service Supervisor. After they checked my truck on August 16, 2023 they said that my truck needed a new Anti-Lock Brake Control Module. I had seen that many others on the internet blogs had stated that both the Anti-Lock Brake Control Module and the Hydraulic Control Module (HCM) needed to be replaced. I was then told by the service person that the Anti-Lock Brake Control Module would not be available for months (until sometime in December) and the Hydraulic Control Module (HCU) had no date of availability. They also checked with the RAM technicians at the dealership about safety driving the truck and towing a trailer until the part came in. They told me that only the Anti-Lock Brakes may not work so it would be safe to continue to drive it and tow a trailer.

Abs and traction control malfunction. Yes,it’s it available for inspection. I feel that it’s not safe for my wife and I to drive while doing this. No it has not been confirmed by the dealer or service center. No it has not been inspected by police or insurance representatives. No there were not warning and starts at 150k miles have 158962miles on it now