2018 Ram 3500 Complaint Log

My vehicle was recalled NOV. 2024! It is going on TWO years with this not being fixed. Totally un-acceptable. Why is nothing being done about this? Somebody needs to step up.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign number: 24V896000 (Service Brakes, Hydraulic) however, the remedy was not available. The contact stated while driving at approximately 50 MPH, the contact depressed the brake pedal however, the brakes failed to engage. As a result, the front center of the vehicle crashed into a tree. There was severe cosmetic damage. The Service Anti-Lock Brake System" message was displayed prior to the crash. No injuries were sustained. No police report was filed. A dealer was contacted and informed the contact that the parts were once again, not yet available for the recall repair. The vehicle was taken back to the place of residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 193,000. Parts Distribution Disconnect. 

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the ABS alarm had activated. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 234,481. VIN tool confirms parts not available.

I had to have my ABS module replaced because ABS fault on my dash lit up. A few months later the ABS fault light is back on. The parts they put on is junk. I cant keep paying the ridiculous price of this repair when it doesn't fix the issue. Reading thru the forums it has been a issue for many many years. I cant use my cruse control when this alarm goes off and I would like for my ABS to work the way it was intended for.

The rear and side windows are foged because of the leaking roof in these trucks. Leak on siad airbag components also It causes visibility issues when changing lanes and backing up. The moisture from the ceiling of the truck from a leak. Components on roof all leak.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

ABS warning light came on, and stay on , parking sensors shut off , electronic braking system failed, brakes locked up, vehicle is unsafe and undrive able as brakes and abs system aren’t functioning safely.

The contact owns a 2018 Ram 3500. The contact received notice of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving in a parking lot, the ABS warning light illuminated, and the cruise control became inoperable. The vehicle was not diagnosed or repaired; however, when the local dealer was contacted, the contact was informed that the failure was related to the recall, but parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

ABS C0020 pump motor control...only have 54000 miles on this truck..

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving, causing the audible warning chime to activate, with the traction control and ABS warning lights illuminated, and the cruise control inoperable. The failure mileage was 140,000.

The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ABS control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulics, Electronic Stability Control (ECS), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 150,000.

I am getting a warning on my dash to "service electronic braking system". I took it to the dealer and they told me the ABS Module and HCU internal failure. My truck only has 31,245 miles on it and I do not believe this important safety system should be failing so soon.

Continually gets abs stability error. Unit has been replaced once less than year ago. Comes on if vehicle sits or hits a bump. Lose of abs cruise and continual dinging.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the traction control and brake warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed and determined there was no communication with the HCU brake controller. The contact was informed that the part for the recall repair was not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 83,000. VIN tool confirms parts not available.

The contact owns a 2018 Ram 3500. The contact stated that both the ABS and traction control warning lights would illuminate on the instrument panel, and a warning chime would sound. The contact stated that the warning lights would illuminate intermittently while driving. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that parts were anticipated to become available by the end of the 3rd quarter of 2025. The failure mileage was unknown.

Traction control, stability control, and ABS all not working. Started at 8,700 miles, truck now has 9,800 miles on it. Received a recall end of 2024, part is still not available. This is taking far to long for a repair, we know someone who has an extended warranty who had their truck repaired. Something is fishy here. This truck is the same as new and was bought to tow a fifth wheel and haul tractor and track hoe. Not safe to do so. Ram should have issued a do not drive on this truck and the repair should have been done a long time ago. Either fix it or replace it, this time frame is unacceptable.

ABS and Electric Brake failure. Second time this has been fixed. Once at roughly 30,000 miles and now again at 48,000 miles. Paperwork from dealer on both failures is “Internal Pump Failure EL001, Replace HCU. Replace old part SKU with new version…68143491AB” I entered a similar claim with you on this the first time it failed. It seems Chrysler Dodge Ram knows there is an issue based on them using an updated part this time vs last time. Also lots of internet chat forums talking about this issue. Since this is ABS / electric brakes I would think it would be a relatively serious safety concern on their part and with NHTSA. Why is there no recall on this yet? Aside from the obvious of preventing potential fatalities the cost of these pump failures is over $1,000 each time it happens. Thanks in advance for your help

ABS warning light & Traction control warning lights coming on and off intermittently. Found problem to be a bad HCU assembly. There seems to be a reliability problem with this brake HCU assembly. Other Ram trucks have a recall for this same problem & this is the second time this HCU module has failed on my truck. The first failure was in March of 2022 when the truck had 46002 miles. The unit was replaced at that time and Chrysler paid for the replacement. This latest failure was the same HCU module and it failed in October of 2024 when the truck had 76563 miles.

Hello, I have an issue with the ABS Braking system on my 2018 RAM 3500 with only 50K miles on it. The lights are constantly coming on and off telling me that my ABS system needs servicing. this has been going on for two weeks. I was able to troubleshoot the problem and it says that my ABS pump and Module needs replacing. I was going to replace myself and when I ordered the parts from MOPAR they told me it was a 2 month lead time which I thought was unacceptable being such critical components to a vehicle. This week I almost rear ended another vehicle because the brakes failed. I have been online reading about the stories of these same complaints from many RAM & JEEP owners. How this company is getting away with safety issue is beyond me as this is going back to 2023, how are there no safety recalls on this not issued yet and customers not being reimbursed for the repairs. The issue was diagnosed by my independent mechanic using his scanner. If you require further info on this please feel free to reach out to me.

I was driving my truck when the Service Electronic Braking System warning came on. Then the service the Anti-lock Brake System warning came on. Both warnings were flashing on and off. I took the truck into my mechanic which is an independent service center, American Muffler, in Burlington WI, on 10/23/24. I was told that the truck needed an ABS module and the Hydraulic Control Unit, but the mechanic was having problems getting the ABS module from the dealer, Miller Motors, in Burlington. I was told that Miller Motors needed authorization to sell the part, and it was pending. American Motors continued to call Miller Motors for updates and was told it was still pending. I finally picked up my truck on 11/04/24, without it being fixed. I drove the truck to my hunting land (about 120 miles), on [XXX]. The warnings continued to flash on and off periodically, on the trip. I stopped at Petersen Dodge, in Waupaca WI, to see if I could buy the ABS module there. Petersen Dodge didn't have one in stock but located one at a dealer in Janesville WI. I put money down at Petersen Dodge for the part and the part was going to be shipped to Petersen Dodge, where I was to pick it up. I was called the next morning and told by Petersen Dodge that the Janesville dealer cancelled the order. On 11/09/24, I tried to find the ABS module at Mopar.com National estore. They routed me to the Janesville dealer where it showed one in stock. I purchased that one online. On 11/11/24, I received an email from Mopar.com asking me for my VIN. I responded with the VIN. On 11/12/24, I received an email and phone call from Mopar.com stating that they were cancelling the order. On 11/15/24, I drove back home. The ABS indicator light and the Traction Control light were on the whole trip. I'm not sure if the truck is safe to drive this way, but I can't find anyone to sell the ABS module. I attached receipts and emails of me trying to buy the ABS module. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had actual issues with this vehicle due to the recall CB4 with the HCU unit. My vehicle not only has the recall but is actually effected. This recall is over a year old and my braking (antilock braking, traction control, etc) changed how the vehicle was driving last October on my way back from a funeral so it’s nearly a year since I’ve been able to drive my truck. I can’t sell it because all the bells & whistles chime alerting to an electric braking issue. Shouldn’t RAM be forced to buy back vehicles they can’t fix after a year? At this level of a recall where safety limits the ability to drive it but I still have to pay insurance on it and can’t get another vehicle because I can’t sell this one? I called NHTSA late winter and FCA (x2) already and FCA second call didn’t keep a record of my 1st call which is dishonest. They said I’d be put on the list for early repairs but then didn’t log my first call. I’m not sure if they logged my 2nd call. I think they should have to start buying vehicles back.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the service electronic braking system and service ABS warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 134,000. VIN tool confirms parts not available.

ABS failure warning lights on and off constantly. Dealer replaced failed HVU and ABS module for 1181$. This is an open investigation.

THE ABS BRAKES YES IT IS AVAILABLE FOR INSPECTION BY NOT HAVING ABS BRAKEING WHEELS HAVE LOCKED UP HAVE NOT HAD DEALER CHECKIT HAD A MECHANIC PUT ON COMPUTER FOR CODES NO TRUCK HASN'T BEEN INSPECTED BY ANYONE ELSE BUT THE MECHANIC WARNING LIGHTS HAVE COME ON AND OFF A NUMBER OF TIME AND LATELY MORE OFTEN IT STARED ABOUT A YEAR AGO TOOK IT TO DEALER THEN BUT WASN'T REPAIRED PROPERTY

The Hydraulic Control Unit is malfunctioning, as determined by a RAM truck dealer. The ABS brakes don't work as they should and the cruise control intermittently shuts off.

The contact owns a 2018 Ram 3500. The contact stated that while reversing, the rearview camera image was black. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 179,000. The VIN was not available.

Audible alarm, warning lights on dash. Come on and off. No cruise control available.

The contact owns a 2018 Ram 3500. The contact stated that upon starting the vehicle, the ABS and traction control warning lights illuminated with an audible chime coming from the vehicle. The contact stated that the failure either lasted throughout the duration of the drive or dissipated after several minutes at the beginning of the drive. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact was informed that the vehicle could be repaired out-of-pocket and be reimbursed for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and was given the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 15,000.

I tow a 16000 lb RV with my truck and the ABS/Skid control goes on and off every few minutes and RAM keeps telling me that they do not have the part to take care of this recall, it has been more than 18 months now. This is my only means of transportation.

I started getting an intermittent error code on my truck with only 36k miles on it. the traction control, abs and cruise control wont work when the service electronic braking system code is present. I have done a lot of reading and this seems to be a very common issue with the 2017 and 2018 ram trucks. It is so common that I called my local dealer and the part is on back order for months. I am getting very close to taking a long road trip with a 20ft trailer, which is the reason I purchased this truck. Now I cant even get a replacement part, that is a known issue and I was quoted $1100 for it. Braking system seems to be a safety issue, why isn't ram doing something about this issue!

The contact owns a 2018 Ram 3500. The contact stated while driving approximately 50 MPH, the ABS and the traction control warning lights intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the ABS module needed to be replaced. The dealer informed the contact that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 144,000.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer four times, and the contact was informed that the parts were not available. In addition, the contact was advised not to drive the vehicle. The contact notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part was not available for the recall repair. In addition, the contact stated that the vehicle had been parked for a year while awaiting the parts for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 29,500.

My ABS , SERVICE TRACTION CONTROL , PARKING BRAKE, ANTI LOCK BRAKING ALL ARE ON AND DINGING ON MY DASH BOARD. ALL POINTS TO THE ABS MODULE PER THE DEALER . WILL THIS BE UNDER RECALL I SEE THE IS A RECALL FOR A ABS SOFT WARE UP DATE NOW BUT MY TRUCK IS NOT ON THAT RECALL. THIS COULD FIX MY PROBLEM AND DO NOT UNDERSTAND WHY MY 2018 RAM 3500 IS NOT ON THAT RECALL OR A RECALL HAS NOT BEEN DONE FOR THE ABS MODULE.

Intermittent loss of anti-lock braking system and cruise control. code C0020-01 ABS pump failure. First occurred at approx. 47,900 miles.

On my 2018 RAM 3500 Duel rear wheel truck the ABS Pump Motor Control Unit is throwing a common code and warning lights intermittently that other year models have (C0020-01). This code has been confirmed by my dealer several times and this truck does not fall under any recalls for the ABS systems. I pull a 40 camper with this truck and with out the ABS and Traction control it could be very dangerous to myself and and others. I have spoken to FCA and they only told me that my VIN does not fall under any more recall then what has already been done. I do not know what needs to get done to have FCA fix this problem or release parts to get it fixed.

2018 Ram 3500 Diesel truck with 70,000 miles. While driving the "service electronic braking system" alarm goes off and ABS lights come on and cruise control is disabled, along with electronic stability control. This happened while towing a 20,000 lb fifth wheel trailer and continues to happen with or without a trailer behind the vehicle. This is a known safety problem and there are several class action lawsuits but Ram has yet to authorize a recall on 2018 models. They knew there were defective parts and even put out technical service bulletins to their dealer's service departments. This is a VERY DANGEROUS condition associates with almost all these model trucks. It seems Ram does not care about loss of life but only their profit margins.

The anit-lock breaks on my vehicle will go out at random. This seems to happen when you need them most. In my case I was towing an 8,000 lb trailer and had to stop short. The anti-lock break and traction control lights came on simultaneously and the right front tire locked up making it difficult to steer the vehicle. Since that event the light will come on at random when hitting a bump in the road or when breaking hard. A driver might think the ABS system is working until they hit the brakes and it fails. This appears to be related to NHTSA Action Number PE22012 and I would like to add my vehicle to the list of impacted units.55

my traction control, cruise control unavailable, and warning light to service abs electrical system. Dealership said the hydraulic control unit has to be replaced.

On September 8, 2024, I started getting intermittent ABS and Traction Control light with “Service Electronic Braking System”. Code C0020. When the light is on I lose cruise control. There is no specific condition that will cause the light to come on; i.e. bumps in the road, a certain speed, or setting at idle. The first instance of the light coming on, I was turning around in a parking lot, less than 5 mph. This cannot be associated to normal wear and tear. THIS IS A SAFETY ISSUE AND MUST BE A RECALL!!!

ABS Hydraulic control unit failed. ABS control unit failed. Vehicle has 60k Miles on it. safety item as ABS brakes may not work correctly in an emergency situation. very unsafe in a tow vehicle designed to tow/carry heavy equipment. forums indicate very common failure item, and parts are currently on back order with the manufacturer. confirmed failure by local dealership.

Abs braking system not working per dash lights Safety is un sure due to not knowing It is always on the dash as a problem that needs to be fixed or inspected It started 2 months ago an can’t be reset.todays date 11/14/2024

Intermittent chime and warning that anti lock brake needs servicing. Cruise control does not work when notice is displayed and chiming. warning comes and goes randomly After researching this problem it appears that this is a regular problem on this year ram truck I will report and take to the dealer if problem remains.

ABS AND ELECTRIC BRAKE LIGHTS AND ALARMS AT DEALERSHIP NOW, COST OF OVER 1500.00 WITH ALL THE LAW SUITS AND THOUSANDS OF ABS FAILURES WHY HASNT A RECALL BEEN ISSUED TRUCK HAS 40,000 MILES NEVER BY A RAM AGAIN

ABS-Hydraulic Control Unit failure, pump motor control electrical failure. Confirmed/ Diagnosed by dealer. Messages on dash info screen: "service electronic braking system", "ABS failure", warning lights : Traction Control and ABS failure. Safety risk when warning message appears: ABS, Traction Control and Cruise Control are non- functional.

Truck wouldn't stop antilock brakes did not work. Been trying to get 68347098ab and 68143491ab for the last 3 years from ram but been on backorder for that long. Was going down gravel road and trying to stop but wouldn't one wheel locked up and truck went into ditch smashing fender and hood.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the ABS and traction control warning lights were illuminated, and the vehicle was braking erratically while driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.

We purchased the vehicle as a back up for when my husbands every day work truck is in need of service. The truck is from 2018 and now has about 40,600 miles because it isn't used often. The truck would start flashing a light saying service anti-lock brake system sometimes during the time the light was flashing it felt like the brakes struggled a little. We have sent it in to get repaired and they quoted us over $1300 of repairs because it needs a an abs module and pump.

The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the "Service ABS" message was displayed. The traction control and ABS warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module. The vehicle was not repaired due to parts not being available. The manufacturer was not notified of the failure. The failure mileage was 40,000.

The contact owns a 2018 Ram 3500 and towing a 17,500 lbs RV 5th Wheel. The contact stated that while driving at approximately 60 MPH, the ABS and ESC warnings were illuminated. The contact stated the cruise control was engaged but when the ABS warning light illuminated, the cruise control disengaged. The failure was intermittent but was also occurring when not towing. A dealer was not contacted. The vehicle was not diagnosed and was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

The abs light and the traction control light come on and you get the code for a bad abs pump and hcu. Codes are C0020-01 and code C0020-16