2018 Ram 3500 Complaint Log

The known issue that Ram refuses to is plaguing my truck. ABS and Traction Control lights come on. This shuts off the cruise control as well as makes braking difficult. It is very dangerous. This is a ticking time bomb. Vehicle has under 50k miles on it. 2017 and 2018 have been known to have faulty ECU Module and HCU. Loss of brakes momentarily occurred on [XXX]. I am having the issues under investigation. NHTSA Action Number: PE22012 Components SERVICE BRAKES, HYDRAULIC Opened From: November 28, 2022–Present The reports cited below can be reviewed at NHTSA.gov using the following ID numbers: 11143741,11182778,11231734,11252781,11265590,11270151,11300182,11319987,113409 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ABS brake module fails and the vehicle looses its ABS braking capability. Other functions are affected as well, anti skid and cruise control. Major safety issue! This vehicle is now in need of 3rd module in under 100,000 miles. This is unacceptable Stellantis/Chysler Corporation has full knowledge of this component weakness and has not improved or recalled this part. Thank you

The ABS systems constantly shuts down, causing the Traction Control system to shut down. When I recently went on a trip towing my trailer I needed to stop on a downhill wet incline. When I first applied the brakes the system was working properly but failed during my stop and it caused a significant steering issue as I had to now react differently. This is a safety concern and RAM knows about it. I am paying for a vehicle that is unsafe to drive in less than perfect conditions. Very dissatisfied with RAM

ABS,brake system came on first time on or about july 8th or so,in bad weather, hard rain had to come to sudden stop and lost control wheels locked up. But no harm done just nerves Dealer said bad control unit antilock brake system and replaced hydraulic brake part at 18386 miles, all good since. now its back same thing now there is 32210 miles on truck and same thing now ,abs brake system. Trackion control They said internal failure of unit the first time . Now we have to start all over again with the risk of braking safety at 32210 miles on Ram

While driving, the "service electronic brakes " and traction control light will come on periodically, then go away. The issue is random and not consistent or easy to predict. If the cruise control is active, the cruise control will disengage and the truck will start to slow down. The brakes seem to work the same even if the light is on or off.

1. Repeated alarms for "Service electronic braking system" & "Service antilock brake system". 2. Loses crus-control during alarm. 3. Loses Posi-track system during alarm.

The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the Electronic Braking System warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ABS module needed to be replaced. The vehicle was taken to a local dealer and the contact was informed that the parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided because the vehicle was no longer under warranty. The contact requested to buy the parts to repair the vehicle; however, the manufacturer refused to sell the contact the parts. The failed mileage was approximately 160,000.

The service antilock brake system is constantly going off and the dealer says there is nothing they can do and no parts are available. We took it in and they ran a diagnostic and said they didnt know why and will not help us.

Service and systems and service electronics brake system warnings at approx 50000 miles. Dealer is saying it is an HCU failure

My 2018 Ram 3500 DRW truck for no reason started throwing dash warning lights intermittently after 60,000 miles. The warning lights activated on the dash were for ABS and Traction Control, with an annoying ding when they appeared. The center dash light stated "Service Antilock Braking System. Additionally, when this occurred the cruise control did not work. The warning lights were intermittent and just occurred at any time and disappeared as quickly as they showed up. This would happen for miles and for no apparent reason just stopped for a period of time. I took the truck to the dealer who informed me that its a known issue with the ABS HCU and the truck would be safe to drive but I would not have ABS and cruise control would not work. They also said parts were not available and could be a six month wait. They also told me that there were no recalls on the problem. I received a quote for repair which was in excess of $1,500.

abs lite comes on no parts available 60,000 truck not safe to drive mine not only one ingoing trouble with a lot of

ABS/TRACTION CONTROL light comes on and goes off at random times while driving. Sometimes when I hit a bump, other times just going down a smooth street or even sitting at a stop light or just sitting at idle in a parking lot. When the lights are on I do not have use of cruise control, traction Control or ABS. I had the code read. It shows c2200-49 ABS internal electronic failure C0020-01 ABS pump motor control - general electrical failure. This has been a problem for about 2 years, and started around 85k miles. Sometimes it happens 30-40x in a 30min drive, other times I'll go weeks with the system working properly, then It starts acting up again. I just recently heard they were investigating the 2018 models for this issue.

The rear lug nuts sheared off two different times hauling a camper, also was involved in a wreck where the truck hydro planed now the traction control lights are on also the low coolent light is on and there is plenty of fluid in the tanks

Warning lights for the ABS and the Electronic Brake System illuminated while driving, stating the systems must be serviced. The Cruise Control would either turn off or become nonfunctional. The tone would sound and the warning lights would illuminate. I took the truck in to the dealership after it happened but the lights would not come on while I was there. The dealership told me they could do nothing about it. After that, the tone began to sound and the lights came on again. We finally made it to the dealership when they could see the warnings. The service technician inspected the ABS and found that the ABS HCU had shorted internally. Further inspection found the ABS Module also shorted internally. Two trips were made to the dealership because the dealership did not have the parts in stock. This occurred at the same time as the cyberattacks which affected parts delivery and we were not notified the parts were in for over a month. The cost of the these two visits were over $1,400.

Failure of the anti-lock braking system/hydraulic control unit. This is the 2nd failure. First failure was repaired November 22, 2022 for $1127.37.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated on the instrument panel, after which a message "Service ABS" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the ABS. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 71,000.

Abs/traction control light. Dealer says it needs a new abs module and pump. It’s too new to have these issues, dealer states that it is not a recall and I would have to pay out of pocket ($1600) for the repairs. This is not safe at all. I live in indiana and doesn’t like stopping when the road is snow covered. Ram/chrysler needs to have this recalled immediately. This is very dangerous!!

Originally had a warning light show on the dash that said electronic brake system failure and an ABS warning light. Spent over $800 to have this problem repaired and in less than a year the part failed again and same problem occurred. However, his time due to price increases the repair will cost over $1200. When this happens you lose your ABS brakes as well as the ability to operate the cruise control. This is a known safety issue with thousands of trucks affected and Ram refuses to address the problem other than to charge the consumer to replace a part which will knowingly fail again. Even worse, according to my dealer the part isn’t currently available and their recommendation is to not drive the truck until the problem is fixed because the ABS brake failure is a huge risk/liability. I would really appreciate you looking into this matter and please contact me with any help/info that you may have.

Hello and good day, I purchased a 2018 DODGE RAM 3500 with 82k miles for $31k back in March 2024 @ Cambridge Truck located 5640 Glenn Hwy, Cambridge, OH 43725; Phone number 740-255-5200. My down payment was $8500 and my financial agreement was for $800 a month. My family and I were moving back to Connecticut and we needed a truck for all of our furniture/belongings, and for my fiancé's new landscaping business. On our way home the shifter wasn't shifting properly into gears but we still made it home, thank GOD. We contacted Capitol Garage Chrysler Dodge Jeep RAM which was the closest Dodge. I brought the truck in for a diagnostic and the truck was diagnosed with a faulty/failed transmission. Parts were ordered back in July and expedited in September. I've been in contact with Cambridge Truck and I've been unsuccessful getting anywhere with Cambridge or Dodge even though I purchase an extended warranty the day of purchase. I was having a full blown anxiety attack the day of purchase as well, as I was overwhelmed. I have [XXX] and a [XXX]. I've made every payment including $400 a month for insurance for a vehicle I had on the road for a week. Not to mention I had to extend my Mercedes benz lease as I had no truck to rely on. My Mercedes mileage contract was broken and I was unable to recover my $15,000 down payment. I also had to pay $1200 in lease extension costs, and $800 for insurance. I finally had to purchase another car in October with all of had in my bank $3,700. The truck was for my fiancé's business which has been on hold for 10 mouths, another $100k we're out. This is a huge loss and I'm being ignored and offered nothing. The dealership is well aware of what I'm out as I've requested a refund several times via text to the sales team. After further investigation the 2018 Dodge RAM 3500 has many recalls since 2017. THIS TRUCK CAN'T BE FIXED, THERE'S NO REMEDY OR UPDATES AVAILABLE. I NEED A REFUND! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

i had my ABS system repaired at my local RAM dealership under the original ABS recall, it is now malfunctioning again abs/traction control and brake light on , i took it back to the dealership which has changed hands and they didn't seem interested in repairing it and they said it was on national backorder anyway , so i've had to remove the fuse so i can at least drive it without the warning bell dinging all the time , this needs to be recalled again because its very dangerous

The ABS HCU failed and sent a "service electronic brake" warning to the dash. The replacement part was in short supply by Stellantis because there are so many vehicles with this problem. The dealer is limited to one part replacement per week.

67A recall was not performed on my vehicle nor was I notified of it. I have had SCR catalyst issues and def issues and my vehicles constantly fails emissions. Ram and Cummins have stated that my vehicle is not included in the recall but I am having the same issues as the 67A recall.

Anti-lock braking systems (ABS)

Getting the "Service Electronic Brake System" alarm. Had this when it was under warranty and it was "Fixed". I am now getting this same error again. ABS, traction control and cruise control are all disabled when this warning occurs.

I received a card in the mail stating my Truck had a recall for wheel studs two days later I lose my two wheels in the freeway almost causing accidents, My RAM is my only Income I use it as a hotshot I was charged $2000 for tow from Los Angeles CA to Bakersfield CA we left it at dealer for about two weeks they claim of inspections and parts not being in I file a claim with corporate and never hear from them I finally got my truck this Monday [XXX] and today [XXX] same wheel side seal breaks axles locks up and here I am stuck with another $2000 Tow payment Ram Corporate claims they will call me back in 24 hours its going on 3 weeks no calls or emails dealer claims corporate will refund my expenses I had to out of pocket tires as well since recall would not cover now I have no work no truck and no money [XXX] is amazing because first time around I could have cause a horrible accident and who would have paid if no one answers me the recalls are very dangerous this Dodge RAM truck 3500 is not safe at all it is a dully and the two back tires just flew off on the freeway the wheel studs all 5 cracked I really need help or guidance on what to do with this horrible situation please call [XXX] or email me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Service Antilock Braking System due to faulty HCU

[XXX] - I have called the Dealer numerous times and even Stelatis for 2 years and I keep getting the SORRY there are no parts to fix your vehicle. PLEASE help me with this non stop run around. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is an ongoing issue on the 2018 model RAM 3500 trucks, with their braking system. This is the 4th time that my ABS brakes have failed. There should have been a recall a long time ago. This last time the ABS failed, I brought the truck to the Garber Dealership in Greencove Springs, FL 31 July 2024. They didn't have the part and stated that it wouldn't be available until Feb 2024. They received the part (Hydraulic Control Unit (HCU)) and I brought my truck in to have the repair conducted 13 Feb 2024. The dealership called me later that day and told me that they ran into an issue that the HCU was not communicating with the ABS Module and the technician was unable to bleed the brakes. She said that they needed to order the ABS Module. After not hearing any status following that, I called back the late afternoon of 15 Feb 2024 and was told that the part wouldn't be available until June. Prior to bringing in the truck, I had brakes, just not ABS which also cancels out cruise control and trailer brakes. Now it has NO brakes and it sits on their lot until June. I bought the truck new from this dealership and the following is the history of every time the HCU and ABS Module was replaced: 1st time, 12 Sep 2029, 5,374 miles; 2nd time, 11 Mar 2021, 13,136 miles; 3rd time, 19 Aug 2022, 20,607 miles; 4th and current time, 31 July 2023, 29,769 miles. If this is the not the correct agency to help with this issue, please let me know who to contact. Thank You.

The truck will continually flash an ABS and Electronic Break System (EBS) service light with alert ding. I replaced the ABS pump and it went away for a while and now it is back with no parts to be ordered to fix. This has become a known problem on all 2017-2018 Ram 2500 and 3500 trucks. This issue is ongoing and there is no rhyme or reason as to why it is happening. The only option is to replace the ABS hydraulic pump.

Anti-Lock Braking System (ABS) module and Hydraulic Control Unit (HCU) ABS/Traction Contol and Brake waring lights all on Unit has been tested shown to be bad. Have not replaced do to national back order

ABS lights on dash continue to come on. ABS pump is most likely not working

Vehicle began flashing abs light and traction control light. Took vehicle in for repair. Was told this is a known issue and they are unable to aquire parts until june 2024 currently January 2024. Drove on 1-25-24 light was off used the breaks and abs light came on and breaks locked up and continued to skid on the ice almost causing me to go threw a stop sign into a ditch.

I was driving my family and the ABS light randomly popped on during a rain event and the vehicle had difficulty keeping traction. The vehicle was scanned and the code C002-01 was displayed meaning that the ABS module had issues. The vehicle has not been inspected, today, February 13th 2024 I reached out to Tacoma Dodge where the vehicle has previously been serviced to determine if this was a known issue since after a quick google it sounds like I am not the only one experiencing the issue. More digging pulled up a publication from Ram #S2005000004 which talks about the issue and parts being restricted. I also found an additional source that mentioned a class action lawsuit. I figured it was in my best interest and other owners who have experienced this issue to notify the NHTSA to assist with the investigation.

ABS braking system, electronic braking system warning light and signal is coming on every few seconds when driving. This renders the cruise control to shut off when it comes on. There are numerous safety issues with this coming on and off not to mention it is annoying as…..well let me just leave it there. Have talked to dealers (2) and have been told that dodge has a fix but the parts are still on back order. I have been having this issue for about 6 to 7 months and it is making the truck undrivable for any distance at all due to the nuisance alarm every mile or so.

The ABS light and Traction control light keeps coming on and off very frequently. I am being told it is the Hydraulic control unit, as well as the abs module. This seems to be a huge safety issue that many people are running into.

2018 Ram 3500, ABS, Traction Control lights came on 18,000 miles. Issue also renders Cruise Control inoperable.

1. "Service ABS soon" and Service Electronic System soon warning light and alarm occurs at random times. Failure code C0020-01. 2. Unsure if the braking system will actually work when needed. This vehicle is used to tow large heavy trailers and I just don't trust the breaks. 3. Took it to a repair shop since my warranty has expired. 4. No warning prior to failure. Failure occurred Jan 2024.

Abs brake service light is on and off while driving or when hitting bumps or parked and applying the brakes.it intermediate on then off . This is a low miles vehicle and is used basically to tow from time to time.After doing my research this is a problem with the abs system malfunctioning. Haven reported to a dealer yet but research say these parts are in back order for long waiting periods.

Component: ABS hydraulic control unit. Part No 68143491AA Risk: Vehicle lost ABS capability Confirmed: No Inspection: No Warning lamps: Control unit exhibiting similar problems was replaced in 2020

ABS LIGHT IS ON MEANING NO ABS,NO TRACTION CONTROL, NO 4 WHEEL DRIVE OR CRUISE CONTROL. ABS MODULE AND HCU REPAIR ARE BETWEEN 1100 AND 1400 DOLLARS.

ABS light goes on and off. I took it to a dealer and was told it was a C0020-01 ABS pump motor control electrical failure. There is no fix at this time as Ram is looking into the problem and will not supply any fixes until further investigation. The light and chime goes off all the time and it also cancels my cruise and anti slip. There needs to be a repair for this.

When I was returning from a trip across town my "service electronic brake system " came on with a chime and then went out. This was followed by check "service brake system" which also went out. They stayed off for a few days and then did it again. This condition got more and more frequent. I took it to the dealer and was told that it needed a ABS control module. I felt this was very early for an ABS failure with only 30762 miles on the unit. I now have 48845 miles and the ABS light is coming on and off ( with it's chime ) even when I sit at a traffic light not moving and going down the road it is almost constant. I have read in the Ram forums that this is a common issue. I believe this to be a safety issue. Why have ABS if it's not going to work.

2018 Ram 3500 has a code C0020-01 anti lock braking pump motor failure. Seems to be a common problem that Ram trucks has not recalled. this is a blatant safety issue that they seem to be ignoring. Parts to repair this issue is hit or miss from what I understand. Please step in and hold ram accountable.

Bought from a dealership a couple months ago (JAN 2024). Immediately started blinking electronic ABS error. Took in to get serviced, and now maintenance department is stating a replacement HCU and additional service will cost around $3.5k on a vehicle that has around 68k miles.

Getting random ABS and traction control warning lights.

ABS and traction control lights intermittent flashing. Service ABS warning flashes and chiming occur. Very distracting and makes me unsure of failure of system .Codes and stored messages clear and repeat. Cannot go to dealer every day to have codes read that don’t exist. Parts not available at dealer. How is this fixed?

C0020-01-ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE. Service electronic breaking system Service antilock break system When this alarm happens you lose traction control, ABS breaks, and trailer breaks if towing a trailer this is a huge safety factor.

SERVICE ANTILOCK BRAKING SYSTEM

Abs module issues needs replaced but parts aren't available through the manufacturer