2018 Ram 3500 Complaint Log

2018 Ram 3500 Laramie Longhorn, 64k miles, ABS/Traction lights on dash, intermittent, cancels cruise control and can't switch into 4WD. Dealer said it's a known issue and there is nothing they can do because there are no parts to order. I am a retired, disabled vet and I need help please. Thank You and God bless.

The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights were illuminated. Additionally, the Service ABS and Service Brake Assist messages were displayed. The vehicle was taken to the dealer, where it was diagnosed that the hydraulic control unit needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 64,826.

The service ABS braking system warning flashes on with a chime frequently when driving. This started 3 weeks ago. According to the Ram Forums this is a common problem with 2018 trucks. My truck is a 2018 with 352623 miles on it and according to the Dick Hannah dealership a part that is out of warranty. There is no replacement part since the original inventory was all pulled back from the dealerships to the manufacturer due to the incidences of failure. This information was given to me by the Dick Hannah parts manager. He said a newer more reliable version of the brake module is being built but replacements are not expected for at least 4 months. Ram knows the part is and was defective, i am out of warranty and have a dangerous truck to drive for the next 4 to 5 months then a estimated $1500 repair bill. I want Ram to pay for this and to expedite the replacement parts and the NHTSA to do their job and serve us the consumer instead of the manufacturer. I am seeking legal recourse too. I attached the repair code report derived from my Blue Driver code reader tool.

Bought truck brand new in 2019. Around 16-17,000 miles, I had to replace both front tires, the steel belt had shifted inside the tire causing a bulge and making the vehicle vibrate severly while transporting 3 horses (Approximate trailer w/ horse weight = 14000lbs). I brought back to the dealership, replaced with the same brand as I was unaware of these issues. I now have 36,000 total miles on my truck and about 19,000 miles on this new set and the issue just occurred again. There is something wrong with this brad of tire that these belts continue to shift inside the tire and will eventually cause larger issues. When the event occurs, everything inside the vehicle begins to vibrate and no question impacts the suspension components.

ABS module failed

Have intermittent ABS warning and service electronic braking system. This has happened numerous times in the past 10k miles. Scanning the system shows electronic brake failure. This involves replacing the HCU. I have read of others having this problem I can fix this myself but the parts are discontinued or not available. This seems unusual considering it is only 5 years old. My concern is I pull multiple heavy trailers as part of our business operations and having the ABS Warning light on eliminates the trailer brake function of the truck which could cause an accident in event of the need of heavy braking without functional trailer brakes. This problem has been off and on since truck was purchased in March 2023.

ABS LIGHTS COMES ON ANTI SWERVE LIGHTS COME ON HCU MODULE FOR ABS SYSTEM BAD THESE ISSUES ARE NATIONWIDE IN RAM TRUCKS ..parts are hard to get . Dodge should recall I’m paying out of my pocket.

ABS warning light came on, this also shuts down the cruise control system. ABS traction control is inoperable, my understanding the problem is the ABS/HCU pump/Module.. I only have 9087 miles on this truck. It’s a Dodge 3500 Dully. I garage keep and baby this truck, as I paid a lot of money for it. It is my understanding, based on all the internet feedback, that this is a major safety issue and NHTSA is dragging there feet, on ordering a recall.

The contact owns a 2018 Ram 3500. The contact stated that while driving 65 MPH, a vehicle abruptly merged in front of him causing him to crash into the rear of that vehicle. The ABS warning light was illuminated. The contact pulled over to the side of the roadway and became aware that the brake pedal was difficult to depress. The vehicle was not taken to a dealer to be diagnosed or repaired; however, the dealer was contacted by phone. The manufacturer was made aware of the failure and informed the contact that there was a freeze on the repair due to parts not being available. The failure mileage was 9,800.

I have a 2018 Dodge 3500 with 9800 miles on it.. The ABS light has come on reflecting a braking and control problem. This also shuts down the safety system within the brakes, shuts down the 4 wheel drive and cruise controls also. It is my understanding from the dealership, there is a problem with the parts within this system, and they can not get any parts released to them for repair. They also don't want to use the same parts, knowing they will only fail again. Which would fall back on them, as a repair faciality. Why hasn't the NHTSA ordered a recall on these vehicles. There are Law Suites also addressing the ABS failure and many complain on this safety failure. I see there is a recall regarding tailgates issue on some of the dodge products. Clearly the braking systems must a higher priority. We should not be required to pay for these repairs. I paid $ 70,000.00 plus for my truck!!! Now they cost in the mid $ 80 K I want feed back from the NHTSA regarding there actions, on the Dodge ABS failure. You ask a question below regarding "WAS THERE A CRASH" in this case it was a near crash. Yes I alive, due to my agility to control the vehicle only. I'm 65 and drive vehicles prior to ABS, so this played into my abilities to control the vehicle. It is now a Federal Law that all vehicles be equipped with a ABS system.. ONE THAT WORKS CORRECTLY. My truck is due a annual safety inspection by the end of this month. Its unsafe to operate my truck, and it must remained park in the garage intil someone stops draging there feet and issue the recall. Yes I am very upset, as with many others

Intermittent Anti Lock braking system failure messages. From my understanding this is a very widespread engineering/ components failure. This is a huge safety issue and a recall needs to be issues. RAM was allowed to build trucks for years that had major steering issues, now the brakes don’t work properly. The NHTSA needs to hold them accountable.

THE ABS BRAKING SYSTEM WAS REPAIRED ONCE 3 MONTH'S AGO AND NOW I TOOK IT BACK TO DEALER AGAIN FOR THE ABS BRAKING SYSTEM NEED REPAIR AGAIN WARNING KEEPS GOING OFF BUT DEALER SAID ITS SOMETHING DIFFERENT IN ABS BRAKING SYSTEM. THE TOLD ME NOW THEABS PUMP FAILING.HYDRAULIC CONTROL UNIT NEEDS REPLACED AND ITS ON BACK ORDERED TILL 2/21/24. I TOW A 32FT., RACE CAR TRAILER AND I NEED THE ABS BRAKES TO WORK. THESE TRUCKS ARE EXPENSIVE TO BUY THIS IS A SAFETY ISSUE.

When driving at Interstate speed of 65 MPH pulling my goose neck horse trailer the instrument panel started dinging and indicated "Service Electronic Brake System", "Service Antilock Brake System" and the Cruise Control stopped working. I slowed and continued home with warring alternation with "dings" every few seconds. I took vehicle to local Dodge Dealer (Blaise Alexander Lewisburg PA) on 08/10/23 who checked the truck and said I needed the HCU replaced. (Code: 0020-01) I had to wait a few days to get the part. Truck was returned to me on 08/15.23. Invoice Number CHCS26809. Total Cost: $843.75

Have intermittent ABS warning and service electronic brake control. This has happened numerous times in the past year. Scanning the system shows electronic brake failure. This involves replacing the HCU. The truck has just over 15k miles but is out of warranty due too the year. I have read of others having this problem I can fix this myself but the parts are discontinued or not available. This seems unusual considering it is only 4 years old. My concern is I pull a 14k lb fifth wheel and having the ABS Warning light on eliminates the trailer brake function of the truck. My main concern is why Stellantis has not addressed this issue.

ABS and Traction control lights on. ABS Code C0020-01 ABS pump motor general electrical failure. See you recently posted some information regarding 2017-18 Ram 2500 -3500 trucks. Lots of complaints on Ram Truck forums. Lots of problems with HCU and ABS Contollers. SHOULD BE A RECALL. No braking problems...(yet)

C0020-01 ABS Pump Motor Control - General Electrical Failure Under Warranty by FCA Extended Warranty Unable to order part until after 2/21/24 Unsafe to drive with issue and cruise control is inoperable Dash continues to beep while driving which is also very distracting

ABS and Electronic Braking control modules have not been working for 13+ months. Originally diagnosed by dealership July 2023. Been trying to get RAM / Stellantis to fix it. Been told parts are back ordered or not available due to re-engineering. Have heard there are hundreds of trucks impacted at each dealership. Why hasn’t there been a recall and why is RAM not helping me to get it resolved? Another call with them today 8/13/2024 and the dealership just needs the approval for cost for the HCU and RAM Customer Care is not responding and when they do, it takes days and no resolution.

ABS and hydraulic module going bad. While driving down the road truck with say service ABS System and hydraulic brakes. Took truck to repair shop to have wheel speed sensors checked by a scanning machine and informed me that the ABS and hydraulic module is going bad.

My ABS electronic brake system warning came on indicating I need to have the electronic brake system serviced. I took the truck to the dealer and was told I need a new ABS control module. I was told the part was not available and they had no ETA for the part. I have been without my ABS brakes for six months. I tried calling the manufacturer and got nowhere. This has affected my cruise control and anti skid control. I tow a trailer and feel I am driving an unsafe truck.

Antilock brake module and hydraulic control unit defects. Went for service at Kendall dodge in Soldotna Alaska and told brakes can’t be fixed due to defective parts.

Ram 3500 Larime Crew Cab Deisel with 47,800 miles. We were driving home from our seasonal campsite, (about a 2 hour trip on highway) and it began to rain (about 15 minutes into the trip) it continued to rain very hard at times the whole trip home. Around 30 minutes into our trip the ABS warning light, Check Engine light, & Traction Control light came on. I pulled to the shoulder of the road and waited for a lull in the rain. I then opened the hood and inspected to see if something was shorting out electrically. I couldn't see or smell anything, so we decided to continue on our way. We exited the highway and took non-highway route home. I did not notice any issues while braking or driving that concerned me enough to have it towed. I pulled the truck into the garage (under our house) and unloaded our belongings from the weekend. I went down to the garage about 2 hours later (the key fob was upstairs) when I walked behind the truck, the cargo light and interior lights came on. This didn't make sense to me because the key fob was not anywhere near the truck. It was still raining so I decided to disconnect the batteries (2 batteries on the Cummins) rather than put the truck outside in the rain. Didn't want to take the chance of burning my house down. This was the first time this has happened (7-16-2023) I research to see if anyone else had similar issues and found a considerable number of owners with this similar complaint. The vehicle has not been taken to the dealer as of this writing. Having to pull to the side of the highway during heavy rain, put my family and others at risk. Given the number of complaints that I was able to read, I would say these issues should warrant a recall.

My Hydraulic Control Unit for my ABS has failed this is the second time in 24 months it has failed and needing service. The part is on backorder and it seems to be a major known issue by the manufacturer with repairs costing near 2k dollars to the consumer because Ram does not want to cover it under warranty.

Abs module

While driving in heavy rain a car in front of me slammed on their brakes, in response I applied mine. Instead of the ABS engaging, the rear wheels locked up and started to slide, which caused the truck to start to slide sideways on the rain slick road. Fortunately, I had maintained sufficent distance between myself and the car in front of me and there was no accident. Also fortunate was the fact no other cars were around me when the vehicle started to skid. Once I got stopped I noticed the ABS and Traction Control lights were now illuminated on the dashboard. Later that day I had the codes downloaded and received a C0020 code. Which indicated an issue with the HCU and ABS. After reviewing this issue online, I discovered that this is a know issue to FCA and the NHTSA and that many complaints have been reported concerning this issues, including a document from FCA (Star Online Publication: Case #: S2005000004) which is also on the NHTSA own website. There is no system on a vehicle more important than the braking system! Knowing the number of occurrences of this issue and possible severity of injury or even death that could result from this issue, why has the NHTSA not issued a recall for the vehicles? The NHTSA knows of this issue as evidenced by the STAR publications (now at revision C) posted on your website! Please do what your agency was chartered to do, hold the manufacturer of these vehicles accountable for fixing an obvious safety issue! I was lucky, I was not injured, neither was anyone else, but other people may not be as fortunate. Thank you,

My ABS/Traction Control warning lights have been coming on and off for some time. They come on for random lengths of time. I brought it to the dealer at the end of July when the lights had been on long enough for the dealer to plug a unit in to read the code. I believe they stated it needed a control unit/board. I made an appointment to fix it a week later. When I arrived they stated they did not have the part in stock and they would notify me when it came in. Later that day I received a call from the dealer stating that the part would not be available until February 2024 because engineers were working on a fix. I now have to wait at least 8 months for a fix. I have researched online forums and there have been complaints for several years on this problem. There also seems to be a class action suit over this in two states. To say this is a safety hazard is an understatement. At any time I can no longer have ABS/Traction Control. There is no reason for not demanding a recall to correct this dangerous safety issue.

INTERMITTENT "service electronic brake system" light combined with traction control loss light. When this happens the cruise control is disabled. Local dealerships have no parts available to repair situation.

ABS system - flashes on and off dash, ABS has been inspected by dealership. Dealership said, could replace ABS but it could very likely have the same issue due to part malfunction. This malfunction causes- no cruise control, no traction control, sounding and lighting up on dash constantly.

I was driving on the interstate highway. While driving at 60 mph towing a fifth wheel RV the front end shuddered for several seconds. Then the drivers side front wheel assembly broke off at the wheel studs. I was able to safely get to the breakdown lane. The drivers side front wheel assembly struck another vehicle traveling the oncoming lane. I was told that the vehicle that was struck was totaled. The police on scene documented the incident. The insurance representative has been notified and approved the repair. The collision repair facility documented. I also have pictures indicating broken front wheel studs.

The ABS pump and module has failed for the 4th time. It had been repaired at the following intervals: 12 Sep 2019 - 5,374 miles; 11 Mar 2021 - 13,136 miles; 19 Aug 2022 - 20,607 miles and now 6 July 2023 at 28,944 miles, the longest it's ever made it. What's going on? It is, change the oil and replace the modules while you're at it? I never had any brake issues on any vehicle I've owned until this one. What's being done to fix this? It is unsafe, as when this failure occurs, besides having no ABS and no cruise control, I lose the trailer brakes. Having a heavy load and losing the trailer brakes should be a concern for everyone on the road. Please help.

ABS and traction control warning lights were illuminated. The OBD reader says ABS pump motor control failure General electrical failure Code: C0020-01. The vehicle has not been repaired. . The approximate failure mileage was 45,000.

My 2018 3500 Dully with 34,000 miles started having an issue with the ABS, Traction Control and Eletronic Brack control systems. While driving the truck on a trip, the Traction Control, and ABS lights started coming on intermittently and the check Eletronic Brack control came on at the same time and it too flashed intermittently. Also, while this is happening, the cruise control does not work. Took the truck to the dealer, parts are not available until February of 2024. Five months from now. They recommend two parts be replaced, Anti-lock brake system, part number 68347098AB and Control Anti-Lock Brake System Part 68143491AB. I'm being told it will cost around $2,000 for the repairs. The 5-year 100,000 drive train is within the warranty period; however, this is not covered by RAM. For such an expensive truck, I find it disturbing that in the event of such failure It was advised to take the truck into the dealer as soon as possible because the truck with an ABS issue is not drivable and the dealer says its ok to drive it even though all the systems lights are flashing intermittently.

I am getting a warning on this dash telling me that I need to "service electronic braking system". When this message comes up I lose my ABS brakes, cruise control and I get a traction control warning light. Sometimes this will stay on for weeks and then go off for a day and start all over again. When the road is wet you have to be careful with the brakes. I went to the local dealer in Bryan, TX and showed him the warning lights and he told me that I had a bad sensor in the truck. The cost could be as high as $1500.00. The dealership told me that they repair on an average (2) two trucks a DAY foy this PROBLEM. I had the truck checked for any codes in the system and the tech told me that I did not have any codes but yet the tech could see both warning lights on my dash. ABS light and Traction control light.

I have an active issue with the hydraulic system that presents by the ABS and Traction Control lights toggling on and off repeatedly. I pulled the ABS codes as did an independent repair shop and got code C0020-01 ABS Pump Motor Control - General Electrical Failure. There appears to be a service bulletin regarding this issue. It has not been repaired/replaced at this time.

The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated, and the cruise control failed to activate. The dealer was contacted and stated that the failure was a known issue. The dealer stated that the ABS Control Module needed to be replaced. The vehicle was not repaired because the part was not available. The contact was placed on a waiting list. The manufacturer was not made aware of the failure. The failure mileage was 67,500.

ABS and Traction control lights on/off intermitantly. ABS Code C0020-01 ABS pump motor general electrical failure. See you recently posted some information regarding 2017-18 Ram 2500 -3500 trucks. Lots of complaints on Ram Truck forums. Lots of problems with HCU and ABS Contollers. SHOULD BE A RECALL. No braking problems...(yet)

C/S ABS Light on. General Electrical Failure of ABS Module, Hydraulic Control Module resulting in unsafe braking. Un useable traction and cruise control. This has been confirmed by Dealer with no replacement parts. An unsafe braking system experienced in wet conditions with sliding and skidding accrued. Indicator lights accrued intermittently at apr06252023ox 34000 miles. Now on constantly at 60000 mile beginning at 55980 miles.

Vehicle is presently throw an error for ABS HCU failures. There is not presently a recall but it is effecting all 2017-2018 RAM 2500-3500s. My has occurred and dealer confirmed but parts are not available for fixing. Vehicle is not safe to perform daily functions it was purchased for such as towing.

I had a new Hydraulic Control Unit (HCU) replaced with the new style that Ram expedited for me. This new unit gave me the ABS / TC Lights on my dash. Took it back to "2" different garages, they both confirmed that the pump was not being activated. Which means the 2nd HCU was a bad part! Ram / Fiat is fully aware of this problem! This needs to turn into a Class Action lawsuit! They are still putting out new RAM Truck for dealers, and they are not supporting their older Trucks! Very frustrating!!!!

Failure of the ABS Control Module. Warnings displayed on Dash "Service Electronic Braking System" "Service Traction Control." and ABS/Traction Control warning lights light intermittently While Driving. This happened the First time around 35,000 miles on a cross country highway trip, and has come back again for the last two weeks. around 76,000mi. Slight Research Has shown me this is a very common problem on 2017-2018 RAM 2500,- 5500 trucks.

Faulty abs and hcu module. They are defective units and discontinued for purchase. I contacted local dealer and parts are on back order for 5 months.

I purchased this vehicle new off the lot with only 11 miles. At approximately 10,000 miles the ABS system started to malfunction intermittently. System checks via OBDII scan tool indicated a hydraulic control unit failure. This part is impossible to obtain as all dealerships contacted in a 100 mi radius report a backorder with prices for repair inflated due to demand. Limited research has yielded mass complaints about this problem but no action on the part of RAM. This is my only vehicle and just like many others I cannot just park it or sell a defective vehicle without a substantial financial loss that I cannot afford. The HCU failure has caused my brakes to lock up when braking for an emergency stop. Without intervention from the NHTSA and other government agencies, I fear there will be several unnecessary injuries or deaths due to this known and documented common failure.

ABS and traction control become inoperable. Intermittent warning on dashboard with alarm.

The contact owns a 2018 Ram 3500. The contact stated that on several occasions while driving at high speeds, the vehicle drove over a bump in the roadway and the ABS warning light, electronic stability control warning light, and the check engine warning light intermittently illuminated but remained illuminated. The contact stated that prior to driving over the bump, the cruise control operated as designed; however, after driving over the bump, the cruise control failed to operate as needed. The vehicle was taken to Auto Zone for diagnostic testing. The contact stated that several unknown codes were retrieved. The vehicle was not repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 112,000.

Main Frame is cracking between the cab and bed of the truck. I took it to my local Ram Dealer in Chico Ca. Chuck Pattersons Ram they inspected it and told me not to drive it because it is unsafe to drive. The service manger said the frame did not crack from anything I did. It looked to him like it was a factory defect. They are welding across the top of the frame when mounting a bracket which is weaking the frame. This is where my crack developed from.They told me to contact Ram customer care arbitration as they should be able to authorize a replacement of the faulty frame. Without any explanation Ram arbitration denied the claim. I asked them to send me something in writing saying why they denied the claim and the person on the phone hung up on me. This is why I am contacting you.

I have been receiving an error for my electronic braking systems and ABS since July of 2023. I have been to various dealerships to have it fixed and have been told it is on a "galactic back order" - words from Dodge to the service advisors. I have attempted several times to contact Customer Care at Dodge over many months. My cases have been closed without resolution and with false promises of management will reach out to assist me. All I need is the 2 parts to be replaced so that I can use my cruise control and not have the constant dinging of the warning for the ABS and EBS. It has been very annoying and if there is such a large back order with others having this same issue, how come there is not a recall? It is the braking system.

My electronic braking system and abs is malfunctioning with a light on in the dash, it started out intermittently and is now constant. Took it to local dealer and they ordered parts to repair it but told me they were on back order and then Chrysler canceled the order on them unbeknownst to me or the dealer. Contacted Chrysler and they have no idea when parts will be available. I can get no guarantee on weather or not my truck is safe to drive as is.

Abs light on repaired under warranty once now back on again truck only has 20000 miles but out of warranty light has been on for about 3 months dealer said no parts till 2024 dodge is changing the parts to fix this is what they are saying so they new original parts replaced with new but same parts was not fixing problem they should issue a recall it is totally their fault

ABS and traction control warning lights come on sporadically.

ABS Brake System Failure Loss of ABS Brake System FunctionCheck Electronic Brake System Display On Confirmed at Dealer (No Repair Parts Available ON Backorder) Service ABS System Display On ABS Warning Light On Traction Control Light On This has occurred for the second time with this truck. Replace Hydraulic Control Unit at 17732 miles under factory warranty 09/28/2020 Problem has reoccured at 49600 mileage 06/03/2023

The Hydraulic brake control has been a recall with no replacement part available for over 2 years and this causes many safety functions to not work properly including trailer braking. They have made parts for a 2500 model but neglected to fix the 3500, 4500 and 5500 models. They will fix it with another faulty sensor and still expect owner to pay a 1700 repair bill even though it’s a recall. It’s ridiculous on the time this is taking.