2022 Ram 3500 Complaint Log

The dealer and manufacture have not been able to fix emissions issue. It has cause severe fuel saturation in oil and has cause severe motor damage. No one cares and they brush it off as no big deal.

When pulling onto the interstate on ramp (45 mph) the truck attempted to shift up when all transmission power failed. The engine ran fine, just no power. I was able to safely pull to the shoulder and park . s Shifting from drive to neutral to park and back to drive still did not resolve the issue. I put the truck in park and shut off the engine . The transmission fluid temp, color and level was ok. I restarted the truck and shifted to reverse with no problem then to neutral and drive. It felt that the transmission engaged and I slowly crept forward. I slowly accelerated and was able to resume speed. No subsequent loss of power has been encountered, BUT the truck now has slippage from 1st to 2nd gear and occasionally 3rd. Had I been on the interstate this has a potential for serious accident incident. This is the first time this has happened. I had bought the truck used and certified from the dealer in Pennsylvania. There is currently 28k miles on the truck. There were and still no warning or codes to indicate a problem This occurred [XXX] 2024. No dealer, tech or shop has looked at this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am very concerned that my trucks Aisin transmission may fail while towing heavy loads at highway speeds as this seems to be an issue with my model year and month it was built.

Sudden loss of forward gears. Failure happened on highway at highway speeds. Had to carefully maneuver the truck off the road. Failure in both towing and unloaded operation. Truck will not shift in or out of drive (1-4) but reverse is still functional. Diagnostic trouble code P0731-00 and P0734 "Gear 1 and 4 Shift Incorrect Ratio". Both the dealer and RAM confirm this transmission failure. RAM has realeased a TSB which covers this failure but hasn’t released a recall.

Emissions system is performing DPF filter regeneration every 100-150 miles.

Concerned that my truck may be affected by the Aisin K1 snap ring failure problem currently being investigated by NHTSA. I have no way of knowing whether or not my transmission is reliable long term, nor can I prove to a future buyer that it is safe and reliable. Not only does this issue affect my trust in using the truck, but it also has a significant negative impact on the resale value of the truck. Buyers are aware that 2022 Aisin trucks have issues and this makes the vehicle harder to sell.

My trucks transmission experienced a complete failure, it is currently at the dealership awaiting parts and repair The failure renders the truck without any forward power almost immediately with only reverse left functioning, we were fortunate that it broke down in a residential neighborhood and not the freeway. The truck was towed to the local dealership, they tore down the transmission and confirmed a K1 snap ring failure and that it would be covered under wtty. I got a malfunction indicator light a few days prior then a message on the dash "4 wheel drive system temporarily unavailable" about 10 miles before complete failure. CSN 71A appears to have been issued and sent to some truck owners to advise snap ring replacement as a preventative measure, however my truck was not included in the CSN campaign, not sure why

The contact owns a 2022 Ram 3500.The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Ram 3500. The contact stated while driving 30 MPH and towing an RV, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted, after which the contact became aware that the vehicle was only able to shift into reverse. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 17,000.

February 19,2024. Towing a bumper pull toy hauler approximately 10,000 pounds, just merged onto a two lane highway when the check engine light came on and truck jerked a couple times, I pulled to side of highway where there is not much of a shoulder. I placed it in park, sat a few seconds then into drive when I noticed no forward motion in drive. I turned truck off a few minutes, restarted, check engine light still on, no movement in drive mode. I did have reverse functioning. This was very dangerous situation, high speed two lane highway, small shoulder, many large RVs and 18 wheeler trucks flying by. 5 weeks truck is at dealer, they say it’s done, they attempt to bring it to me at the shop, then tell me check engine light on, throwing multiple codes. They still have truck, tell me they will find out issue asap.

DEF fluid froze leaving crystals that obstructed computer reading of DEF tank. This would have forced vehicle into emergency 5 mile an hour limp mode. Taken to local Dodge/Ram dealer that had nearly THIRTY other diesel trucks with same problem ahead of me. Once repaired to OEM specs, the service manager stated it will happen again. Dodge/Ram acknowledges this has been an issue for years. In Alaska winters this situation could very well be life threatening!!

This vehicle left me stranded due to Aisen transmission failure with only 2000 miles on the vehicle. Has been at dealer for 3 months awaiting rebuild due to faulty clip. Why is nothing being done? Why am I not getting a new transmission? or better yet forced buy back

Truck lost all forward gears while driving down the highway, only had 6418 miles on it

HIGH PRESSURE FUEL PUMP WENT OUT. I KNOW THEY HAD A RECALL ON THIS BEFORE. TRUCK IS DOWN AND IT WILL COST TO MUCH TO REPLACE FUEL SYSTEM

When in reverse in dark conditions rear camera view is "white washed" making visibility impossible.

Truck has 61423 miles. Started to hear a slight grinding noise from front brakes 70 miles ago. Started to get worse. Suddenly pedal went to floor and lost all front brake pressure and rear brakes did about nothing to help stop. Limped truck back to my garage. Upon inspection, front left outer pad was completely gone. Caliper was directly making contact with rotor. Inner pad still has plenty of use left. Inner pad has the metal piece to make the noise to alert you that your pads need to be replaced. I can supply pictures of caliper missing 3/16" of material and remaining pad surface.

The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Numbers: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My vehicle was affected by the Customer Satisfaction Notice 71A: Aisin K1 Snap Ring Failure. I saw an article that an investigation was being opened into this issue. I can provide data from my experience if it is helpful.

I purchased a FACTORY Trailer Tire Pressure Monitoring System for my fifth wheel. Factory TTMS system allows up to 5-6 different trailers per vehicle. TTMS allows owner to enter minimum PSI per trailer. The RAM factory system does not work as advertised. I paired wheel sensors to TTMS in vehicle and set minimum PSI to 100. When I shut vehicle off the preset reverts back to factory 50 PSI. Also TTMS recognizes 3 wheel sensors 50% of the time. The other 50% dashboard shows red lines instead of trailer tire pressure. I brought vehicle to dealership after creating a case file with Ram care #87574156. Case file was created due to numerous complaints of Ram HD forum 2019-2022 model years. Ram care notified dealer that no repair authorized without trailer being present. My Ram dealer parking lot is barely large enough for my Ram 3500. I notified Ram care and dealer that the issue was with vehicle software and not trailer sensors. After weeks of inaction from Ram care I was notified that the dealer must remove aftermarket trailer tire pressure monitoring system at my expense (6 hours labor) and only then could they repair system. I attempted to explain that I paid $500 for the FACTORY system but Nikkita from Ram care would not listen. Ram care has my VIN they easily check my vehicle options but their priority was to close case file and hope I would go away quietly. Ran care repeatedly closed my file claiming they couldnt contact me. All but three of my calls went to voicemail. I called Ram care and left messages on the following dates: 10/31/23 1703 hours, 11/3/23 1427 hours, 11/7 1510 hours, 11/24/23 1115 hours, 11/27/23 1255 hours, 11/29/23 0803, 0839 and 1540 hours, 12/4/23 1232 and 1242 hours. A follow up email was sent on 12/4/23 at 1110 hours stating Ram care was closing my case due to unsuccessful attempts to reach me. At 1258 hours on the same date I received an email stating the dealer must remove my aftermarket TTMS (emails attached)

The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the electronic overlay was inoperable and disabled the steering. The contact was able to safely drive the vehicle off to the shoulder of the roadway. The vehicle was taken to the dealer and diagnosed with a failed steering gear box. The contact was informed that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.

Driving vehicle and lost power went into limp mode had no gears forward Truck would not go over 1500 rpm Check engine light came on Kept saying 4 wheel drive not available but was in 2 wheel drive Hear clunk when shifting but no gears respond! Occurred when driving definitely a safety issue

Backup camera is unusable do to the brightness on the screen.

-What component or system failed or malfunctioned, and is it available for inspection upon request? A: Transmission -How was your safety or the safety of others put at risk? A: I was never contacted by RAM regarding the possibility of a catastrophic power loss c/o transmission failure for my RAM truck. While driving E/B on Interstate 15 in the # 2 lane at highway speeds and going up a grade, the vehicle suffered complete forward momentum loss and only engine revving was occurring, while losing forward momentum & speed. I had to negotiate several, extremely busy/heavy traffic tractor-trailer filled traffic lanes to make it to the emergency shoulder of the roadway before losing all forward momentum and miraculously did not have a collision with high-speed heavy traffic. -Has the problem been reproduced or confirmed by a dealer or independent service center? A: I took my RAM to a nearby dealership. Based upon my description of the event and their subsequent vehicle inspection it was revealed and confirmed that somehow my RAM was erroneously, or purposely circumvented from the current transmission failure recall. The dealership discovered the issue with my transmission failure was identical to an in-progress NHTSA bulletin: 71A with TSB 21-00-2-23 (Attached PDF) and subsequently performed the repair free of charge. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A: No, it was inspected and serviced by only by an authorized dealership and none of the above. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A: Yes, the lights activated instantly/simultaneously as the failure was in-progress, in heavy traffic on the interstate.

The contact owns a 2022 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My Ram 2022 3500 truck has18,888 miles and the transmission has to be replaced. I had it in for a recall and asked them to check the transmission for shifting issues. I was informed that the transmission needed to be replaced. I pull a 38 foot Fifth Wheel approximately 15 thousand pounds. If the transmission would have failed on the road it could be catastrophic. Dodge is replacing the transmission with the same one with no fix for the problem that inherently causes the failure which has been many. The repair order# is 459891. The part # is R8447797AA. I was given a case # by Ram Care 87401824. I feel stuck spending 100K for a new truck and don’t feel safe putting back on the road risking the safety of my family and others. I have previously had a Commercial Drivers License and have driven trucks for over 40 years. Transmission failure at high speed can be catastrophic.

The contact owns a 2022 Ram 3500. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the gear shifter was in drive (D); however, the vehicle operated as if the transmission was in neutral (N). The check engine warning light was illuminated. The contact was able to veer to the side of the road after persistently depressing the accelerator pedal. The contact stated that the transmission was stuck in fifth gear. The vehicle was towed to the residence. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 1,945.

Transmission went out. Lost 1-4th gear. It was the K1 snap ring in the transmission. Lost power going up a mountain in a National Park exhaust brake either to slow vehicle. Check engine light came on

Transmission failed. 8,500 miles on the truck

Aisin Transmission Failure at 10,462 miles. Date of failure 09/09/2023. No warning lights, messages or other symptoms Vehicle was towed to Dealership on 09/12/2023 Failure confirmed by Champion Dodge, 907 S Clinton Street, Athens, AL 35611 / 8002395692

I am a commercial driver for Hibbs Haulers and was driving the 2022 Ram 3500 DRW 4X4 company truck. Production month was September 2022. After driving at a slow speed in heavy traffic the truck felt like it fell out of drive and into neutral. I was able to move slowly but transmission temp started to climb into 220 plus degrees and a temperature warning came on for the transmission so I pulled onto the shoulder. I was able to use reverse but I did not have gears 1 through 4. A MIL code P0731 came on during this incident.

Received a recall from FCA regarding exhaust module and sensor not installed. They offered a 12 month warranty. But damage to diesel exhaust filter has already happened. Owners should be given a lifetime warranty. This was an expensive truck and a replacement filter is $8,000 which I will be on hook for after my warranty is over. Recall Y43

My transmission failed while driving in the mountains. I have reverse . And 5th gear. The check engine light came on and a message on the dash stated that the 4 wheel drive was temporarily not available. It has since been taken to the dealer . As it has failed .and is nolonger drivable

My 2022 Ram 3500 Limited Longhorn Dually truck has had the transmission fail at 5300 miles. Was stranded along with my 5th wheel trailer and transmission only works in reverse. This is a well know problem with hundreds if not thousands of failures with the Aisin Transmission. Ram has issued a service bulletin 21-002-23, Snap Ring K-1 Failure in January 2023, but this needs to be a safety recall due to on Highway instances of vehicles being stuck on the highway with truck unable to move and will cause accidents. Owners are waiting months for repairs. These trucks are being sold to the public knowing there is a potential problem for trucks produced in 2022 with the Aisin Transmission.

Driving on the freeway towing an empty trailer, when without any incident the check engine light came on. As I was exiting the freeway, I had what felt like no forward drive. I was able to coast off the exit and pull over. I found that I had reverse but forward was very weak. I was able to pull the truck and trailer a couple hundred feet ahead to safety in a large parking lot, then called the tow truck. I was able to have a friend meet me and take the trailer.

Total transmission failure resulting in sudden loss of forward gears. Cruise control and all other drivers assist aides disabled and loss of any forward acceleration while driving highway speeds. Unable to drive forward at all. Known manufacturer issue. No prior warning or indicator lights until total failure. Problem confirmed by dealer. Family endangered when truck traveling on multi lane highway at a speed limit of 70mph suddenly turned off cruise control and slowed to a halt with no ability to accelerate or move forward.

Driving south on [XXX] just south of Greenville, SC. With no warning the truck wouldn't go, upon quickly diagnosing I determined I had no transmission. Luckily was able to make it to the emergency lane and come to a safe stop. Also was pulling a fifth wheel camper at the time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission lost forward gears on highway and came to a stop in highway. Had reverse and was able to back down highway to get off road. Warnings popped up as soon as it happened but not before. Dealer confirmed they have a problem with this year model with transmission. Only had 1690 miles

transmisson failure while towing 10k. forward drive went out reverse was fine forward drive would not engage. 2022 ram 3500 aisin trans mileage 11278

Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nearby that waited two weeks to look at it and identified the transmission had gone out, parts were 45 days backordered. two weeks later they called parts had come in, but they would not get to it for another week, 8-25-2021 The dealer calls after I posted complaints on their social medial sites and notified me, they could not locate the transmission fluid at this time it is backordered to 2024. I am still waiting for results in the meantime have spent 5000.00+ on rental and towing to get my camper to my worksite in Iowa. warning message did not appear until the vehicle lost power. no warning to move to the side of the road.

Transmission went out, under 20k miles. The dealership has had the vehicle for over two months and they are still waiting for parts.

On 7/22/23 we were driving out to a trail head in the Grand Staircase-Escalante on a dirt/gravel road over a washboard at the time of failure. We were about 2-3 miles in on a 14 mile journey. It was 111 degrees and we were possibly going to have no cell service soon. Suddenly the 4WD system Temporary unavailable appears on the screen. Then I was able to push the 2wd button and it made a very load clunking sound. I was able to turn the truck around and barely got the truck up to 45 mph back to where we were staying. When we came to a stop the truck would rev and barley move. The check engine light came on with P0732-00 and P0731-00. It had failure to the transmission to the K1 Clutch Snap Ring (Ram has known about this and issued a service bulletin on 1/11/23 to all their dealers) I feel our safety was put at risk due to the temperature, possible no cell phone service and Ram has known about the problem but hasn't warned their customers. The truck was finally towed on 7/24/23 around 3 pm from Page, AZ to Flagstaff, AZ to Planet Chrysler Dodge Jeep Ram. They confirmed on 7/27/23 that the K1 Clutch Snap Ring had failed in the transmission. The truck was inspected by Ram. Ram roadside, Ram customer service, Planet Chrysler Dodge Jeep Ram, AAA and Geico were all notified. No warning lamps or messages appeared until failure. Ram has known about this problem with the 2022 - 2023 Ram 3500 4500 5500 with the Aisin transmission. I purchased this truck so we wouldn't have problems on our vacation. We were left stranded in Page, AZ with our 5th wheel trailer. No help from Ram to get my family and our trailer back to Reno, NV. The dealership and Ram never even responded to any of my calls until Wednesday 7/26/23. We had to rent a truck in Salt Lake City, UT after driving 800 miles round trip. We need to still get our truck back and the rental from Enterprise Truck, they will not allow us to have a one-way rental. As of now we have no update of when the truck will be ready

The transmission failed while pulling my 5th wheel RV trailer. It is currently at a Ram dealership waiting to be repaired. It failed going up a hill on a two lane road without a shoulder forcing me to stop in my lane 3/4 the way up a country road. I was forced to put my parking brake on and emergency flashers until the sheriff’s car arrived 10 minutes later. This put my families safety and others as the traffic went around me and others cresting the blind hill in front of me. The dealer has confirmed that it is a failed transmission and it is an ongoing issue for these trucks. I’m assuming that the manufacturer has inspected these ongoing issues with this transmission. A warning light did come on at the moment the transmission failed. Other then that no warning.

Vehicle shut down in the middle of a busy road would not go forward reverse dead in the water.. had to truck shut truck plumb down. Then finally got the truck to move. Took it into the dealership told me to transmission was completely gone had just over 2,000 miles on it. If I would have been pulling a heavy load this could have been a very deadly situation.

The contact owns a 2022 Ram 3500. The contact stated that while driving at various speeds, the transmission suddenly downshifted, causing the vehicle to decelerate abruptly. Additionally, while driving the vehicle, the engine temperature gauge increased to high, with a burning plastic odor and smoke fumes entering the cabin of the vehicle. The vehicle was taken to the local dealer and the PCM was reprogrammed, and the temperature sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 32,000.

UNKNOWN

The contact owns a 2022 Ram 3500. The contact stated while at a stop light, the vehicle would not accelerate, with the check engine warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the hub one assembly kit and snap ring needed to be replaced. The vehicle was not repaired. The manufacturer was contact but provided no assistance. The failure mileage was 200,119.

K1 Clutch Snap Ring failure in the AS69RC Aisin transmission. I loss all forward motion on [XXX] in Iowa City. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had two catastrophic failures of the Clutch Snap Ring that the first time left me and my children stranded on a highway 800 miles from home and took 31 days to repair. The second failure was while driving and almost caused me to be hit because of the sudden loss of power. This is a known failure that is reported in Service Bulletin (21-002-23) filed with the National Highway Traffic Safety Administration (NHTSA). The original dealer reported he had seen 3 cases of these failures and the second dealer has told me he has 4 trucks waiting for this repair. It is a major safety issue that is known but not being resolved.

The transmission failed. I was towing our bumper pull trailer on a narrow country, curvy road on the way to a National Park Campground and the truck failed. We are very lucky this didn't result in an accident. There was a loud clunk from underneath the truck, then a myriad of warning lights and the truck would not go forward. The truck had just slightly over 12,000 miles. The dealership has determined the transmission did fail and has ordered a transmission clutch kit. There were no warning signs prior this incident

Trailer TPMS does not work. This is a widespread issue on Internet forums with the 2022 RAM specifically and RAM refuses to address the issue. The trailer TPMS will lose configuration without warning and stop monitoring tire pressure. The only workaround I’ve found is to repeatedly switch the trailer configuration within the infotainment until it happens to work properly. Sometimes it works immediately, sometimes it’ll take a couple minutes of switching settings. TPMS that cannot be relied on is a safety issue.