2019 Ram ProMaster Powertrain & Transmission Problems

The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, and all diagnostic procedures and documentation requested by the manufacturer were completed. The vehicle has been out of service for several weeks awaiting another warranty transmission replacement, with no estimated timeline provided. The transmission is currently at the dealership and available for inspection upon request. No crash occurred, but the failure created a serious safety risk due to loss of drivability in traffic.

Transmission oil leak on my 2019 Dodge Promaster 3500 van - please see attached: pdf 1 Safety Recall 61A info, pdf 2 for Bud Clary recall work done, pdf 3 for when leak 1st seen at Tacoma Dodge, and pdfs 4&5 for fix at Tacoma Dodge On [XXX], odometer 39,764 mi, Safety Recall 61A done (debris in the transmission may prevent the park pawl from fully engaging, which could cause the vehicle to roll away. ) by Bud Clary Dodge, 2925 Auburn Way N., Auburn, WA 98002 (253) 833-2485 On [XXX], odometer 49,672 miles, at engine oil change, transmission oil leak noted by Tacoma Dodge, 4101 S. Tacoma Way, Tacoma, WA 98409 (253) 475-7300 On [XXX], odometer 51,582 Tacoma Dodge verified transmission oil leak, transmission service done to replace oil and reseal leaking pan. A test drive showed additional leak at upper transmission pan and that was resealed and passed 2nd test drive showing no leaks. I was charged $256.70 for a "transmission service", normally part of scheduled maintenance at 60,000 miles, and not associated with leaks. I believe I should not be charged for this since the leakage was seen after only (about) 10,000 miles after the transmission serviced for the recall. There are known issues with the RTV sealant used leaking if not not installed correctly. I am also concerned if the Safety Recall 61A was implemented properly. Not clear how to verify that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. Miles on the vehicle 68k. I recently (4/17/2025) serviced the transmission (approximately 73,000 miles) and found significant internal damage evidence. The transmission fluid was heavily contaminated, and I found approximately 11 square metal fragments around 1/4 inch in size inside the transmission pan and filter. This amount and size of metal debris indicates internal transmission failure. The prior rollaway condition combined with internal debris suggests the recall repair did not fully resolve the defect. Although the vehicle is currently engaging Park, the condition was intermittent and may reoccur without warning. This presents an ongoing safety risk of unintended vehicle movement. I am concerned that the recall remedy (software update) is insufficient to address mechanical failure inside the transmission, and that other vehicles may have the same unresolved defect.

The contact owns a 2019 Ram Promaster 1500. The contact stated that while attempting to start the vehicle or while driving at various speeds, the gear shifter became stuck, with a rattling sound coming from the transmission. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, where it was diagnosed and determined that the transmission needed to be inspected or replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the dealer had cleared the recall, but the vehicle was not repaired. The manufacturer was notified of the failure and reached out, but was unable to speak with the dealer. The approximate failure mileage was 87,000.

The contact owns a 2019 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ram Promaster 3500. The contact stated that while driving on the highway at 70 MPH, there was an abnormal sound coming from the center console. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission was faulty and need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 302,351.

The contact owns a 2019 Ram 2500 Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Responded to recall letter - park engagement by making appointment at York Chrysler dealership where I purchased vehicle brand new. Dropped off on 4/11/24 I still do not have vehicle back as of today 7/30/24 with NO ETA waiting on transmission from Fiat Corp of American and the recall has been closed. NOT CLOSED how could be closed when I dropped a perfectly good vehicle at recall appointment and have no vehicle

The contact owns a 2019 Ram Promaster 2500. The contact stated that the vehicle failed to reverse as needed with the check engine warning light illuminated. The contact then received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. Several unknown dealers were notified of the issue and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 65,000. Parts distribution disconnect.

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact’s husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned the vehicle off, and had it towed to a dealer. The local dealer diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact stated that prior to the failure the vehicle was not able to shift into reverse(R) for more than a year. The contact stated that the day the vehicle was picked up from the dealer, on the trip back to the residence the transmission began to make loud abnormal grinding noises, and the vehicle was shaking and jolting into the next gear. The contact stated that her husband had the vehicle towed to an independent mechanic. The independent mechanic diagnosed the vehicle and performed repairs on the transmission which allowed the vehicle to move forward. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.

The contact owns a 2019 Ram Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Mopar website says parts are available, but dealer says they are on back order with no ETA

The contact owns a 2019 Ram 1500 Promaster. The contact stated that while driving approximately 35 MPH, the vehicle started losing motive power. The accelerator pedal was depressed; however, the engine only revved. The contact stopped, turned off, and restarted the vehicle. The contact was able to shift the vehicle to drive(D) but was unable to accelerate above 30 MPH. The contact stated that no warning light was illuminated. The contact was able to drive the vehicle to a dealer and was unable to shift into reverse(R)while at the dealer. The dealer diagnosed the vehicle and determined that the transmission had failed. The contact was aware that the VIN was associated with NHTSA Campaign Number: 23V301000 (Power Train), but after asking the dealer about the failure, the contact had not gotten a clear answer. The contact was later advised by the dealer that the manufacturer stated that the contact had to pay for the transmission reassembly. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that confirmation from the dealer that the failure was related to the recall was needed. The failure mileage was approximately 108,000.

The contact owns a 2019 Ram Promaster 1500. The contact stated while driving from a complete stop, the RPM’s increased, but the vehicle hesitated to respond. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the failure could not be replicated. Additionally, the contact stated while driving 65-70 MPH, the transmission downshifted to 2nd gear and remained stuck in 2nd gear. The check engine warning light was illuminated. The contact was able to drive to the workplace, and the contact added transmission fluid to the vehicle. The contact resumed driving; however, the vehicle made an abnormal grinding sound. The contact stated upon returning to the workplace, the contact noticed that the transmission fluid had leaked into the engine compartment. The vehicle was towed to a second dealer, Future Chrysler Dodge Jeep Ram of Concord (2121 Diamond Blvd, Concord, CA 94520), where it was diagnosed and determined that the transmission needed to be replaced. The dealer advised the contact that the vehicle could not be repaired under the transmission warranty because the contact had personally replaced the transmission fluid and filters. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 23V301000 (Power Train); and provided an estimate for the repair. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.

Owner of 2019 Promaster 1500 Transmission failed at 24K, Took to Hilltop CDJ in Richmond Ca. Transmission, under warranty, replaced. 6 Months later I took back to them, As when I engaged the transmission to drive or reverse, There was a 2 min hesitation before the trans kicked into gear. It was never in park. Hilltop kept for 1 week, stated they could not replicate. I drove it that way for over a year. 6 months ago my transmission would not stay in gear, and in calling Hilltop was told the newer trans was not under warranty. I was advised by Warner Transmission that my issue might be caused by a clogged trans fluid. I did a trans fluid and filter replacement. I had the truck towed to their Concord Ca dealer, who told me I was under warranty, but because changed the trans fluid and filter, I had void the warranty. The recall calls for Trans Replacement. I spoke to a Recall manager regarding the trans and the issues I had right after. They agreed the truck is under recall. When calling dealer with this information, they refused to accept

AROUND 4,000 MILES MY BRAND NEW VAN DIED ON ME GOING UP A SMALL INCLINE ROUND AROUND A SMALL CURVE. I LOST ALL POWER AND A HEAD ON VEHICLE ALMOST HIT ME HEAD ON BECAUSE I LIST ALL POWER, I LOST POWER STEERING, I LOST BRAKING POWER AND I AND MY DAD ALMOST DIED BECAUSE I WAS VEERING OFF A CLIFF. I RESTARTED THE VEHICLE AND WAS ABLE TO RETURN THE VEHICLE TO THE ROAD. AT AROUND 5,000 MILES MY AIR BAG LIGHT CAME ON FOR A HALF OF A DAY DRIVING. I HAVE HAD RADIATOR FLUID SMELL AND LEAKING. AT 5,600 MILES THE RAM DEALER SAID I HAVE A HOLE IN MY RADIATOR AND MY VEHICLE HAS TO WAIT IN THEIR SHP FOR 30 DAYS UNTIL THEY CAN GET THE NEW RADIATOR. THEY DON'T KNOW WHY IT DIED ON ME.

Called local dealer to have repair done, they put me on the list because they did not have the parts, said they would call to set up my appointment when it came in. This was almost two years ago and i have not got the call yet. It was Huntington Beach Chrysler,Dodge, Jeep, Ram.

NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>20V-036RECALL DATE: JANUARY 23, 2020 MANUFACTURER RECALL NUMBER: W00 MANUFACTURER IS NOT PROVIDING A REMEDY IN A TIMELY MANNER.

A REPUTABLE RV DEALERSHIP IN BROWNSTOWN, MI SOLD AND DELIVERED TO ME ON 12 MARCH 2020 A NEW 2020 WINNEBAGO TRAVATO INTEGRATED ONTO A 2019 RAM PROMASTER CHASSIS. AT THE TIME OF DELIVERY THERE WAS AN ACTIVE SAFETY RECALL POSTED BY FCA IN JANUARY OF 2020 ON THE CHASSIS. I WAS NOT INFORMED OF THE RECALL BY THE DEALERSHIP WHICH IS IN VIOLATION OF FEDERAL LAW, 49 USC S 30112. I FOUND OUT ABOUT THE RECALL AND INFORMED THE DEALERSHIP. THEY CLAIMED THEY DID NOT KNOW ABOUT THE RECALL. ACCORDING TO FCA, THERE IS NO REMEDY FOR THE RECALL (TRANSMISSION SHIFTER CABLE). THE DEALERSHIP SEEMS UNCONCERNED THEY VIOLATED THE LAW AND IS "NOW" ONLY INTERESTED IN GETTING THE RECALL REPAIRED ONCE FCA HAS THE REMEDY. *TR

MY VEHICLE HAS BEEN RECALLED FOR A SAFETY ISSUE W00 20V-036. THERE IS NO ENGINEERING FIX YET DESIGNED. WINNEBAGO/DODGE AND IT'S ASSOCIATED DEALERS ARE STILL SELLING THE VEHICLE DESPITE THE RECALL WHILE OWNERS WAIT FOR CORRECTIVE MEASURES.