2025 Rivian R1T Complaint Log

The contact owns a 2025 Rivian R1T. The contact stated that while driving approximately 50 MPH on a local road, the driver’s side charging port door detached from the vehicle. No warning light was illuminated. The vehicle was taken to a local service center but was not repaired. The manufacturer was notified of the failure. The failure mileage was 800.

AXM module failure, Driver+ and cameras disengaged during drive. No accidents occurred, driver quickly took control.

While scheduling service for NHTSA recall No. 25V-387/FSAM-1693 (Front Turn Signal Lamps malfunction that leads to no fulfillment of FMVSS 108 requirements) I was refused correction of the recall by the Rivian Miami Service Center rep (Service Advisor Joel). I was informed that Rivian has informed the Service Advisors that this recall will only be performed on already malfunctioning lamps or in cold weather areas (car is in Miami). However, none of this is defined in the recall notice sent, nor in the Rivian and NHTSA recall database. Requested written confirmation by Rivian of this directive to both the Service Advisor and Service Representative but neither had one. The advisor mentioned he had seen one in the past but does not recall where. Meanwhile, Rivian is refusing addressing the recall on my vehicle.

The half shaft axel on My Rivian R1T broke in under 6000K miles. Rivian tried hard to deny it, but did finally concede and fix it. But upon return there is still something wrong with the drive train.

The car while driving at normal highway speeds announced that there was a high risk of electrocution associated with driving in wet conditions. This was via a red screen in the driver display. Car is 2025 R1T with 15,000 miles on it. Anyway near the vehicle was at risk of being exposed to 400v electricity.

We leased this R1T from Polestar Boston, though we live in Vt, because it was assured to us that in the event of a warranty or recall issue, Polestar Boston would pick up the car and tow to the service center for the repair. Now with this turn signal recall, the gentelman on the phone told me no... that they will not come repair the recall. That if we want it fixed, we have to drive the 4 hours to Boston and they will change the blinkers for us. What legal rights do we have here? thank you

The manufacturer service tech advised that the clevis mount holding the front passenger suspension in place was missing a weld to the frame (the attached work order says it was re-welded, but when asked they said the weld was missing). This resulted in creaking noises through the cab when turning.

I leased my Rivian on June 28th. Around July 21st, the vehicle started to drift to the left. On August 19th, my vehicle started to develop bump steer over uneven road surfaces. I brought my vehicle in for service on August 20th. From August 20th to now, my vehicle has had 3 alignments performed, none of them have been maintained spec. Attached are screenshots/pictures of the alignments. Between the first and second alignment the vehicle was driven about ~50 miles. Between the second and third it was driven about another 50 miles. I do not have exact mileage as Rivian has not released service records to me. My vehicle does not track straight on any surface. In addition, because of the regenerative breaking of the Rivian, when you stop the vehicle it pulls significantly to the right, approximately a half lane for every 75 feet. My concern is that the vehicle cannot maintain an alignment over the course of ~110 miles, does not track straight, exhibits bump steer, and Rivian has no available solve to this behavior.

passenger airbag gets deactivated while there is an adult setting in the passenger seat.