2010 Smart Fortwo Complaint Log

MY CAR WAS IN MOTION ON THE FREEWAYWHEN IT SEIZED. WHEN STOPPED THE ENGINE IN THE BACK CAUGHT FIRE, MY VEHICLE BURNED TO THE GROUND, THERE WERE RECALLS FOR THIS THE YEAR BEFORE, (FOR THE 2009 SMART CAR) THERE ARE VIDEOS DOCUMNTING THIS ON YOU TUBE. MY BROTHER WHO WORKED FOR MERCEDES (THE PARENT COMPANY OF SMART) AS A MECHANIC TOLD ME TO SEE IF THERE WERE ANY RECALLS.

TL* THE CONTACT OWNS A 2010 SMART FORTWO. WHILE DRIVING AT ANY SPEED, THE BLOWER MOTOR DID NOT WORK AND CAUSED THE WINDSHIELD TO FOG UP. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED SMART CENTER ALBUQUERQUE AT 877-316-3208 (LOCATED AT 1220 S RENAISSANCE BLVD NE, ALBUQUERQUE, NM 87107), BUT WAS UNABLE TO REACH ANYONE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

I PURCHASED A NEW 2010 SMART FOR TWO ' CABRIOLE IN MAY, 2011, FROM SMART CENTER PALM BEACH [FL] (AKA. MERCEDES-BENZ OF PALM BEACH). ON DECEMBER 27, 2013, I EXPERIENCED LOUD NOISES UNDER THE FRONT HOOD. I DROVE THE VEHICLE TO THE SMART CENTER ' GAINESVILLE [FL] (AKA. MERCEDES-BENZ OF GAINESVILLE) WHERE THEY 'FOUND THE RADIATOR COOLING FAN TO HAVE EXCESSIVE PLAY CAUSING THE NOISE.' [SEE R/O NUMBER 6022634 /1, COPY ATTACHED.] THE ODOMETER READ 51501. THE COST FOR THIS REPAIR WAS $962.65, INCLUDING A COURTESY $50- DISCOUNT. ON JUNE 22, 2016, I, AGAIN, EXPERIENCED LOUD NOISES UNDER THE FRONT HOOD AND DROVE THE CAR TO THE SMART CENTER ' TAMPA [FL] (AKA. MERCEDES-BENZ OF TAMPA) WHERE THEY FOUND 'CAUSE: RADIATOR FAN IS FAULTY'. [SEE INVOICE 473583, COPY ATTACHED.] THE ODOMETER READ 93833. THE COST FOR THIS REPAIR WAS $946.69. THE INVOICE AT $991.69 INCLUDES A CHARGE OF $45- FOR WINDSHIELD WASHER PUMP REPLACEMENT. I BELIEVE THE SMART FOR TWO RADIATOR FAN ASSEMBLY IS: FIRST, DEFECTIVE IN DESIGN BECAUSE REPLACEMENT REQUIRES THE COMPLETE REMOVAL OF THE CAR FRONT END FASCIA, THE BUMPER, THE WIPERS AND WIPER COWL, THE FRONT SUB FRAME, AND THE COMPLETE REMOVAL OF BOTH THE AIR CONDITIONING ASSEMBLY (INCLUDING RECOVERY OF REFRIGERANT & REPLACEMENT) AND THE RADIATOR ASSEMBLY (INCLUDING COOLANT REMOVAL & REPLACEMENT); AND SECOND: DEFICIENT & SUB-STANDARD IN MATERIALS AND/OR MANUFACTURING BECAUSE ITS USABLE LIFE IS EXCEPTIONALLY SHORT. THE FIRST RADIATOR FAN FAILED AFTER 32 MONTHS / 51,500 MILES AND THE SECOND FAN FAILED AFTER 30 MONTHS / 42,300 MILES. EACH TIME MY OUT OF POCKET EXPENSE WAS APPROXIMATELY $950-. I CAN UNDERSTAND THE FAN ASSEMBLY COSTING APPROXIMATELY $170-; BUT INSTALLATION AT A MERCEDES-BENZ DEALERSHIP FOR OVER $600- IS BOTH OUTRAGEOUS AND A TESTAMENT TO THE MANUFACTURER'S DEFICIENT FORETHOUGHT & DESIGN.

TL* THE CONTACT OWNS A 2010 SMART FORTWO. WHILE DRIVING APPROXIMATELY 7 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 37,900.

MY CAR WAS IN PARK AND I COULD NOT MOVE THE GEAR SHIFT TO DRIVE. I AM TRYING TO SELL THE CAR. SOMEONE BOUGHT THE CAR YESTERDAY AND I AM WORRIED THEY WILL WANT TO BRING THE CAR BACK TO ME. *TR

SMART CAR REPEATEDLY CUTS ENGINE POWER DURING ACCELERATION. *TR