2019 Subaru Ascent Complaint Log

The two map lights and the part referred to as the front overhead console has a defective design which at the least stops the lights from working properly, but at the worst, can start a fire. Subaru must be aware of the problem because it routinely change them. My vehicle listed above was ready for the installation of the third console when I said to myself, this one is not under warranty so let me call Subaru. They agreed to cover part of the cost- now we are sure that Subaru knows there is a fire hazard, didn’t report it, do a voluntary recall, or notify you. Am I eligible for money for whistleblowing? So I have pictures of the melted condition, and the repair. I also made a video of the repair. You can search re-engineering Subaru ascent map light console if you want to see it. I figured the cause, developed a solution, and re-engineered it. I can, most can’t. I definitely shouldn’t have to get out a solder gun and repair the electrical components because they are defective. The problem is the design. The direction you push the light cover switch pushes the socket away from its contact. This creates a gap that causes heat that both melts the plastic, and also cracking and melting around the plate of metal that makes contact with the socket. I just soldered them together and have a light that works perfect, but i do have degraded cracked plastic around the socket, so I condenser it perhaps temporary, but better than hearing the light sizzle while arcing. Plus the lights work every time. You can search Subaru ascent maplight and will find a bunch of people asking about the problem. For some it just stops working which is the best thing. For others you get sizzleing and a dim light. The resulting arcing also causes the light to turn off improperly and results in sizzling also. That’s should not be able to happen. Off is off. Let’s get this taken care of. We dont want injuries, or accident s because the light started smoking and distracted someone.

I parked my Ascent rear facing inside of my garage to unload my groceries. When i opened my hatch at the front button, the hatch only opened halfway. The hatch would not close with the push of the button and had to be closed manually. Once I returned to my Ascent to go somewhere, the hatch sensor beeped repeatedly, while driving, until coming to a complete stop. Once driving continued, the sensor continued beeping. This occurred with two straight vehicle drives. The entire course of the drive. I parked the Ascent in my garage and returned to the car the next morning and the Ascent would not start. AAA came to do a jumpstart with no remedy. We replaced the battery with a new, borrowed battery and the car started immediately with no beeping. We charged the old battery and replaced the new battery and the Ascent had no other issues, including easy startup and no beeping. There were no warning lights for any of the issues including the hatch or the battery.

Battery went dead after leaving tailgate open for 1hr

The contact's wife owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, a crack was seen forming from above the rear-view mirror. The contact stated that there were no impacts to the windshield to cause the crack. The contact stated that the crack was expanding and extending down near the hood of the vehicle. The vehicle was not taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

The contact's wife owns a 2019 Subaru Ascent. The contact stated that the front passenger’s seat air bag sensor would intermittently fail to recognize his granddaughter seated in the passenger’s seat. The vehicle was taken to a dealer where the air bag switch was recalibrated; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 37,097.

There is a chronic leak in the sunroof. This causes water to run down the C pillar under the carpet. The carpet has 3 inch thick molded foam attached to the bottom. The water sits in the metal floorboard pan, under the molded foam, so it sucks it up like a sponge, but the carpet never gets wet and shows signs of a leak. The dealer has serviced the sunroof yet it continues leak every time. The vehicle stays moldy and strong smells of mold never go away, also the thick foam won’t dry completely out due to the design of the flooring underlay.

2019 SUBARU ASCENT. CONSUMER WRITES IN REGARD TO TO NHTSA SAFETY RECALL 21V-955. THE CONSUMER RECEIVED A RECALL NOTICE AND WAS INFORMED BY THE DEALER TO WAIT FOR THE 2ND RECALL NOTICE. WHILE DRIVING 50MPH ON HIGHWAY, THE CAR JOLTED FORWARD, CONSUMER HIT HER HEAD AND WAS KNOCKED UNCONCIOUS.

My vehicle won’t stay charged. We replaced the battery and still every single time I go out to start it it’s completely dead and I have to get it jumped.

As I am going up a hill I will be pushing on the gas and the engine will rev up loudly and the rpm will increase but the vehicle speed won’t increase or it decreases as I’m trying to accelerate. This is dangerous because the people behind me are expecting me to be speeding up to go up the hill but my vehicle will be slowing down and won’t let me increase speed. It has been to the dealer multiple times and they say they can’t find nothing wrong. We drove the mechanic around and it did the exact same thing I explained and he still said they couldn’t find anything wrong with it. I know this isn’t normal because when we first bought it, it did not drive like this. I’ve also had multiple people tell me they are experiencing the same exact issues. This has been going on for about a year now. It also has been doing a few other things as well.

On speeds of about 70+, both on cruise control and off, car jerks for about 5-10 seconds when accelerating on steep hills. It also happens after the car has been driving for more than 1hr or so. Fuel consumption is about 19-20mpg regardless of highway only driving contrary to advertised

The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not notified of the issue. The manufacturer was notified of the issue and the contact was informed that she would be notified within 24 hours. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough

Windshield broke for no reason. Crack not associated with any damage or weather incident.

Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the battery. No warning lamps. Have to wait by myself until I can get a jump start. Don’t know when or where it might not start, puts my safety at risk by not knowing where or at what time of day or night I might be stranded.

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35MPH, the struts were impacted hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle was taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was nonrepairable. The failure mileage was approximately 39,634.

2019 Subaru Ascent experience battery drain. Was able to start after jump and had 13 volts when returned home. Next morning it did start, barely, but was down to just above 12 volts. Appears to be the electrical system drain.

Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.

Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it’s been open coming up on a year.

Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to Subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.

The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.

Yes, inspect it. Bought 2019 Subaru Ascent from Carvana, March of 2022. 5 months later, the transmission started to low screech and hard shift. I took it to Osteen Subaru dealership. They test drove it, then reprogrammed transmission. Same day while leaving their parking lot, hard shifted and slighty screeched yet again, reprogrammed again. On my way home that day, did it again, problem persisted. Called and told them, asked them about replacing transmission, was told I had to go on waiting list because recall was released yet. Started getting even worse by November 2022. They ended up keeping it for 2 and a half months. Got it back in January 2023. Was told the problem was torque converter lockout. Subaru Company began to have recalls on their CVT Transmission & still refused mine. My VIN # was/and is included in the lawsuit for the extended warranty, & I was still under the manufactures warranty for Drivetrain when this first happened. The last I took it to the dealer I went to a dealer and hr away, was told they wont touch. Subaru of America told me they won't fix either because was out of warranty @100467miles. I explained I went to the dealership several times under 100k miles as it states my mileage on the Service invoices she was looking at on her screen. I have papers being in their shop still under man. warranty. They still refuse. My car is part of the lawsuit about transmission & still won't fix their recalled transmission. This vehicle has been to dealer 4 times since built with this same issue and not fixed. The service manager at dealership named Joe, told me the screeching is normal. It was not doing that when I first bought. It's my only transportation and still making payments on it. Subaru refuses to rectify their recall problem. I have kids & unsafe SUV. The car was great then without cause transmission stops working. Subaru of America won't help or take responsibility. Highly disappointed in the brand

Electrical (dead battery) issues. On 4 or 5 different days during the last 3 years, I have attempted to start my car and found the battery completely drained. In March of 2022, I replaced the battery at my own expense ($235.30). I assumed this would surely cure the problem. However, another dead battery on 8-18-22. I learned (at that time) there are numerous 2019 Subaru Ascent owners with similar problems.

My battery continues to drain prematurely. It’s been replaced twice within the year, and I just took it in for a 3rd time and the Subaru service department cannot diagnose the problem claiming my batteries were bad. There has to be an electrical problem. I’ve never owned a car with this issue and it’s less than 3 years old. It’s left me stranded with my children.

steering wheel drifting to the right, wabbly, unstable car dealer AppleFord in MD) checked and stated on Saturday August 13, 2022 that no problem with car, i am still having this problem, called Subaru at 844-373-6614, talked to Alex and issue Case #220815-22645 i am not comfortable to drive this car with issue, please advise

Parked car in garage last night. All working properly. Attempted to start car in morning: tailgate open and no electrical activity Car battery dead

Multiple cracks/chips in windshield with normal driving

When starting it blows blue smoke out of tail pipes that lingers in the air. I Bought used on 7/23/22 and previous owner just said it did the same with them. It was taking to Subura dealer to be fixed and they don’t know what to do to fix it.

Electrical system repeatedly malfunctions. Intermittent starting and shut-off issues, rear hatch will not properly operate, per dealer the radio was replaced, and periodic unexplained battery drain issues resulting in replacement of battery. Dash warnings are displayed for no apparent reason. When radio was replaced there were still issues and dealer said it "would take a few days for the issues to resolve." Even after battery and radio replacement periodic shutting off car and restarting is necessary for volume control and station change. Safety could be an issue if car will not start, or shut off as related in a timeline attachment. Dealer is unable to reproduce periodic/intermittent issues.

It has been since February and they still do not have a fix for recall 21V-955 I have called the dealership several times without a solution.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

I am experiencing battery drain. I have replaced the battery and had the starter and alternator checked. Everything is fine, but the battery continues to drain inappropriately. Yes, the battery and electrical system are available for inspectioon. My son and I have been left stranded on multiple occasions, risking our safety. The vehicle was inspected and the problem confirmed by an independent service center, B & G Automotive, Eugene, OR. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others? There were not any warning lamps, messages or other symptoms of the problem prior to the failure.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

I am currently replacing my 3rd front windshield in 11 months on my 2019 Subaru Ascent (First 8.19.21, Second: 4.15.22; Third was replaced 7.5.22) from a simple rock chip. Within minutes of occurring the chip leads to significant cracking and the inability to navigate safely. It is my understanding that a class-action lawsuit has been filed on behalf of Subaru Ascent owners due to this very issue. It is my understanding Subaru is aware of their windshields being designed at an angle making them susceptible to frequent breaking.

Transmission completely failed last year April 2021 in the middle of Highway and car is stalled. Tow to dealership for transmission replacement. After almost a 1 year of driving the transmission problem is coming back with gears are slipping again. Took the car to dealership and this time they are doing the repair of transmission instead of replacement. I am not comfortable with the approach since I already bad experience and concerned about repair reliability. Called Subaru North America and waiting for resolution. There is already open recall for CVT transmission for this vehicle but no remedy yet from Subaru. It's safety concern as car broke down earlier in the middle of highway with heavy traffic.

In past 6 months, Subaru has done nothing about NHTSA Recall Number21V955000. No explanation from local dealer that sold the Subaru Ascent to me in January 2019.

What component or system failed or malfunctioned, and is it available for inspection upon request? Battery was drained completely when rear hatch is opened for the short period of time to unload stuffs from the car. Similar situation happened when the car was about a year old. When rear hatch was opened for less than an hour to sit at rear part of the car and watch an event, battery was completely drained and we had to call road side service to restart the car. My car is available for inspection. How was your safety or the safety of others put at risk? Both of my cases did not caused safety issue. But it will be a serious safety issue if it happens at a remote location where there is no other car or cell phone signal to call for help. Our family do travel to remote location where there is no cell phone signal. Has the problem been reproduced or confirmed by a dealer or independent service center? I am very sure that problem can be reproduce by simply opening rear hatch for a while. When I took car to the dealer, the representative was aware of the issue but was not willing to provide free service to fix the issue because basic warranty was expired. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. It first happened when the car was about a year old (12,000 miles).

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact has stated that the dealership addressed the recall in August.

Driving when all of the sudden the front windshield cracked it started on the passenger side.

My transmission slipped for 6 months and was finally replaced just recently at 47,000 miles.

The car hesitates when I step on the gas, feeling like it stalled. This has happened since I purchased the vehicle and the dealer says I don't have a problem. I have pulled out into traffic only to have the car "stall' and I sit waiting to be hit. Subaru had a recall on this in 2020, but the dealer said I did not qualify for anything beyond reprograming. The problem persists. No warning lights or other messages.

transmission failed in traffic lane at a traffic light, causing loss of mobility. I called Police to secure seen, they responded and towed vehicle to dealer. my wife and Grandson were in the car and we could not move it out of the traffic lane the dealer has replaced the transmission, and are working to reimburse towing charges. But , so far, they have not offered me a warranty for the new transmission and they are apparently unable to tell me if the repair just done satisfies the recall referenced above Subaru's WRK-21)

Windshield cracked while driving.

This safety recall is open since November 2021 and the manufacturer still has not initiated repairs , how long are consumer supposed to drive their vehicles with this serious safety issue risking safety ? why has NHTSA not initiated action against the company ?

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 55 MPH, the vehicle was shaking and lost motive power. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V955000 (Power Train) for which the VIN was included; however, the part to perform the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger’s side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver’s side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.

Spent 5 hours at a tailgate/beach event with the rear lift gate open. I made sure that interior lights were off to avoid draining the battery with the lift gate open. When we were ready to leave, the car battery was dead. We were panicked because we have a 5mo old and had to track down another driver to borrow jumper cables. Once home, we discovered that the lift gate will always draw power from the battery unless you trick the hatch lock with an off-market device or carabiner clip.

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 70 MPH, the contact observed a crack at the bottom of the windshield by passenger’s side pillar. The crack then extended up to the center of the windshield just underneath the rearview mirror. The contact observed that the crack increased by a few centimeters every time the vehicle was driven. The contact had not taken the vehicle to the local dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

Car was parked and had foot on brake when car suddenly lurched forward and hit a car in front. At first I thought that my foot had slipped off brake pedal and onto accelerator pedal but after reviewing the incident later in the day, I do not believe that my foot slipped. Subaru issued a recall on my vehicle #21V955000 in December 2021 but never notified me directly and I did not learn about this defect until I took the car in for routine maintenance. Was not advised that this recall might be hazardous. It is now been 4 months and Subaru has yet to issue a fix. I am now thinking that what just happened is a result of this defect or some other form of sudden unexpected acceleration and now am afraid to drive the vehicle.

The contact owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, he noticed a horizontal crack on the lower driver’s side windshield. The contact stated that there was no impact on the windshield to cause the crack. The contact had the vehicle repaired through his insurance company by an independent mechanic. Recently, the same failure occurred in the same spot as before. Neither the dealer nor the manufacturer had been notified of the failure. The contact stated that the failure obstructed his vision while driving. The vehicle had yet to be repaired. The failure mileage was approximately 25,000.