2017 Subaru Crosstrek Brakes Problems

Both of the front inner brake pads separated from the backing plate presenting a safety concern since the brake performance was compromised. The front outer brake pads did not separate from the backing plates. All four brake pads were installed by myself along with new rotors in November 2021 and have experienced about 30,000 miles of use. There is plenty of brake pad material remaining. I have experience installing brakes on multiple vehicles and the pads were functional until the pad/backing plate separation. I discovered the issue after hearing a grinding noise from the wheel well while driving. No warning lights were present and other symptoms were not immediately noticeable. The part is available for inspection upon request; however, I was planning on sending both of the defective brake pads to the manufacturer for a warranty claim. I can save one of the two pads for NHTSA inspection, if desired. Please let me know as soon as possible.

Outer left rear brake pad broke away from the backing plate causing damage to the brake rotor. The pads were original equipment and not worn out.

MY BRAKE LIGHTS CAME ON WHILE THE CAR WAS PARKED AND TURNED OFF. WHEN I RETURNED TO THE VEHICLE AFTER WORK, THE BATTERY WAS ALMOST COMPLETELY DISCHARGED. I WAS ABLE TO CALL FOR ROADSIDE ASSISTANCE THROUGH SUBARU AND RECEIVED A JUMP START. (THE SAME THING HAPPENED WHILE I WAS BACKPACKING THE WEEKEND OF 9/21-9/22, BUT THE BATTERY WAS COMPLETELY DISCHARGED. ANOTHER ONE OF THE MEMBERS OF OUR SCOUT TROOP WAS ABLE TO GIVE ME A JUMP START. PREVIOUSLY, I HAD BEEN HAVING ISSUES WITH THE BRAKE LIGHTS ILLUMINATING, BUT HAD BEEN ABLE TO CATCH IT IN TIME BEFORE THE BATTERY DIED. IN ADDITION, WHILE DRIVING THE CAR WOULD LOSE THE ABILITY TO ACCELERATE FOR A COUPLE OF SECONDS, WHICH COULD BE REMEDIED BY ME TAKING MY FOOT OFF OF THE GAS PEDAL. AFTER THE JUMP ON 10/3, THIS LOSS OF ACCELERATION HAPPENED WHILE I WAS DRIVING HOME TO THE POINT WHERE I HAD TO PULL OVER BECAUSE THE CAR WOULD NOT CONTINUE MOVING. ON A FINAL NOTE, I REPLACED THE BRAKE LIGHT SWITCH THE EVENING OF 10/3 AND HAVE NOT EXPERIENCED EITHER PROBLEM SINCE.)

VEHICLE IS ONLY 2YRS OLD AND HAS ROUGHLY 6200 MILES ON IT. THE BRAKES WERE MAKING AN AWFUL RUBBING/ GRINDING NOISE AND SMELLING LIKE THEY WERE BURNING. SUBARU DEALER IS OVER AN HOUR AWAY FROM HOME AND DIDN'T FEEL THAT IT WAS SAFE TO DRIVE VEHICLE THERE. TOOK IT TO A LOCAL GARAGE AND HAD TO HAVE ALL FOUR ROTARS AND SETS OF BRAKE PADS REPLACED. BURLINGTON SUBARU SAID TOO BAD CAN'T HELP YOU SHOULD HAVE HAD CAR TOWED TO US AND WE COULD HAVE MAYBE COVERED SOME OF IT UNDER WARRANTY. CAN'T HELP YOU NOW. WE FEEL THAT THIS IS WRONG AND BAD CUSTOMER SERVICE. WE LIKE THE CAR, BUT IF THAT IS THE TYPE OF CUSTOMER SERVICE WE GET WHEN SUBARU BOASTS "PEACE OF MIND AND QUALITY PARTS" THEN WE DON'T HAVE TO STAY WITH SUBARU. HAVING OUR CAR TOWED WOULD HAVE BEEN $300 PLUS THE PARTS AND SERVICE AND A MAYBE WARRANTY COVERAGE WASN'T AN OPTION FOR MANY SAFETY AND MONETARY REASONS. WE FEEL IT WOULD BE RIGHT TO AT LEAST COVER THE COST OF PARTS THAT WE PAID. ATTACHED THE INVOICE. LABOR IS $75/HOUR AT OUR LOCAL GARAGE X 3 HOURS. I UNDERSTAND THAT BRAKE PADS ARE A WEAR OUT ITEM BUT ROTARS SHOULD LAST A LOT LONGER THAN 6200 MILES!!! MECHANIC TOLD ME THE BRAKE PADS WERE ALMOST CORRODED ONTO ROTARS. LUCKILY CALIPERS ARE OKAY. NOT ONLY THAT, I RECENTLY FOUND ON LINE THAT OUR CROSSTREK HAS A RECALL THAT WE WERE NOT NOTIFIED ON. IT CAME OUT IN FEB 2019!