2021 Subaru Crosstrek Visibility & Wipers Problems

On Friday evening, [XXX], while closing the rear driver-side window, I heard a loud mechanical snap, after which the window failed to operate. The window regulator has binding issues (as documented in Subaru TSB 07-189-21R). This mechanical binding disables the anti-entrapment (anti-pinch) safety feature. The sensor is bypassed by the binding/mechanical failure, the window will not reverse when it hits an obstruction. This creates a direct entrapment and crush risk for passengers, specifically young children. A Subaru Customer Advocacy Manager (Jennifer) admitted on a recorded line that “the part should not break” (Case #[XXX]). Despite this admission and the documented safety risk, Subaru of America refused to authorize a safety repair. The failure was inspected and confirmed by an authorized Subaru Service Center (Walser St Paul). No warning lights appeared prior to the failure as it is a pure mechanical defect. I have the recordings, but I’m not able to upload them at the moment. Please let me know if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.

This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******

Windshield developed large crack starting on lower passenger side and moving along to lower center of windshield. No incident of a rock or other object hitting windshield. A cracked windshield is a safety concern. Car is going in to dealership to have glass replaced this week. Crack appeared June 2023.

The windshield was hit by a rock and within 12 hours, a 6" crack developed near the lower part of the windshield. Over the course of the next two weeks, the crack has continued across the entire lower area of the windshield. The windshield is due to be repaired within the next couple of days.

Stone chip 2 within a week! 1st repaired next day.

The windshield cracked while the car was parked overnight in my attached, residential garage. The crack formed in front of the passenger seat, starting at the bottom edge of the windshield and running up about 6 inches. There were no chips or recent (as in several weeks) impacts to the windshield.

bought the car last week and I got a crack on the windshield from a small rock. I did an insurance claim that I have an appt for next Wednesday and while driving to work another pebble hit the windshield. So the first crack has not even been fix and I got another one. In my years of driving I have never had this issue.

Spontaneous windshield crack. No impact or apparent cause. Available for inspection. Based on online research and your database, this is a common occurrence. Reporting to Subaru dealer has been initiated.

The windshield broke there are no signs of breaking by a rock or any external element, there is a crack coming from the de-icer region, it was a small crack but now it covers all the side from the passenger side.

Windshield is very fragile. (I think it cracks when a flower petal falls on it...) But seriously, I have about 20 chips in my windshield and have not had any significant boulders or trucks with rocks that have hit my windshield. It appears to be from every day urban commute, which is unusual. I have never had a car that I have had to replace the windshield in due to fragility. Also, the windshield seal has come completely off at the base near the hood.

Windshield seems pretty fragile after being hit by a little gravel pebble due to construction work at the highway the crack extended in less than 24 hours to 12 inches. This is very concerning since it’s pretty weird to a chip to develop as bad as this one.

The front window was hit by chips seal pebbles from the car in front of us and chipped the window, twice. It was repaired with standard window chip repair.

The contact owns a 2021 Subaru Crosstrek. The contact stated that while his daughter was driving approximately 70 MPH, the sunroof exploded without impact. The contact stated that the majority of the shattered glass blew up and out of the vehicle. The dealer was contacted and informed of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

Windshield chips easily. I have owned this car from new (approximately 18 months). The windshield has picked up 7 chips in that time: more than the total of chips I've had in my 29 years of driving. Only one of the chips had a notable sound that accompanied it's creation, and that was from the impact of a large insect while driving on I-77. This windshield seems to be easily damaged, if not fragile, and gives me concern about the potential for injury if it was faced with any substantial impact. I'm also concerned about the high replacement costs for the windshield and required Eyesight re-calibration. If I had known the windshields where so susceptible to damage, I would not have picked a Subaru.

Windshield cracked on driver side window for no reason - heard pop and looked at windshield and crack appeared. Contacted Eckbond who is subarus third party warranty for repairs, and they stated they can only reimburse me up to $500. Attempted to contact third party windshield repairs and they states it should be taken to subaru since there is no cause for crack. Contacted subaru and explained occurence and it will cost me $1800 for replacement even though, there was no reason for crack.

The windshield has cracked on the passenger side. It has not put anyone at risk however, this seems to be an issue with many Subaru owners yet Subaru has not done anything about this issue. The vehicle has yet to be inspected.

Windshield is cracked from a very small pebble. We were driving down the highway and all of the sudden there was a small crack appear, you couldnt even hear the impact. The glass seems very fragile on these cars.

Among a few other headaches, the windshield cracked on the highway with only 2300 miles on the odometer. This 7 inch crack appeared after a 300 mile road trip. I recall hearing a small thud on the windshield with no immediate cause for concern. After driving another 10 miles, the crack has grown an additional 2 inches.