2002 Subaru Impreza Suspension Problems

The contact owns a 2002 Subaru Impreza. The contact stated that while reversing, the vehicle felt as if there was a flat tire on the vehicle. Upon inspection, the contact noticed that the front driver's side tire was about to detach. Additionally, the driver’s side front lower control arm was fractured. Prior to the failure, the contact had driven over a railroad track and lost control of the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle had previously been serviced under NHTSA Campaign Number: 11V464000 (Suspension). The failure mileage was approximately 170,000.

HELLO, I HOPE THIS MESSAGE FINDS YOU SAFE AND WELL. MY PROBLEM IS AS FOLLOWS: CONTROL ARM FAILURE EXACTLY AS DESCRIBED IN PREVIOUS RECALL FROM 2011 (LOWER CONTROL ARM BROKE AT HANGAR BRACKET; SAFETY RECALL: WVX34|NHTSA CAMPAIGN: 11V464000). I WAS NEVER PERSONALLY NOTIFIED OF THE RECALL, THE CATASTROPHIC FAILURE LEADING TO A NEAR ACCIDENT AT HIGHWAY SPEEDS IS WHAT ALERTED ME TO THE PROBLEM. I WAS DRIVING STRAIGHT, APPROXIMATELY 50MPH, WHEN THE HANGAR BROKE COMPROMISING THE STEERING AND CAUSING ME TO NEARLY CRASH. ACCORDING TO SUBARU OF AMERICA, THEY 'FIXED' THE PROBLEM WITH A RUST-PROOFING SPRAY, AND ARE DENYING ME ANY GOOD FAITH REPAIRS CITING THAT IT WAS ADDRESSED, DESPITE THE FACT THAT IT FAILED ANYWAYS AND SUBJECTED MYSELF AND OTHERS TO POTENTIAL SEVERE PERSONAL INJURY. AFTER MANY (NOT RETURNED) PHONE CALLS, THEY HAVE TOLD ME THEY WOULD LOOK AT IT (INCURRING 'ASSESSMENT FEES') AND THE WOMAN I SPOKE WITH TODAY FROM SUBARU OF AMERICA TOLD ME THEY WOULD OFFER MINIMAL IF ANY FINANCIAL SUPPORT FOR THE ISSUE. ALL I WANT IS MY VEHICLE TO FUNCTION AS THE MANUFACTURER INTENDED, NOT FOR SOMEONE TO SLAP A BANDAID ON THE ISSUE, CALL IT 'FIXED' AND BASICALLY GIVE ME - A LOYAL CUSTOMER TO SUBARU - THE FINGER. THIS IS TOTALLY UNACCEPTABLE FOR A COMPANY TO BEHAVE IN THIS MANNER, ESPECIALLY FOR A PROBLEM THAT WAS CLEARLY INCORRECTLY ADDRESSED TO BEGIN WITH. MY CAR HAS BEEN SITTING FOR ALMOST 2 WEEKS AND IS NOT DRIVEABLE. I AM INCURRING INTENSE PSYCHOLOGICAL AND FINANCIAL BURDEN FROM NOT BEING ABLE TO UTILIZE MY VEHICLE TO CARRY OUT TASKS THAT ARE REQUIRED OF ME AS A MEDICAL STUDENT. I HAVE INVESTED SIGNIFICANT TIME AND ENERGY INTO THIS, ONLY FOR SOA TO FEED ME THE SAME LINE OF BS THAT THEY'RE NOT AT FAULT AND THEY'VE 'FULFILLED THEIR OBLIGATION' FOR THIS RECALL. ATTACHED IS A PICTURE OF THE AFFECTED CONTROL ARM (FRONT PASSENGER).

SAFETY RECALL: WVX34 I HAD THIS WORK DONE AT A DEALERSHIP. THEY DID A PUNCH TEST.THE LOWER CONTROL ARMS PASSED ON JULY 9, 2019 AND WERE UNDERCOATED AT 192630 MILES. TODAY AUGUST 10, 2019 THE PASSENGER SIDE CONTROL ARM BROKE WHILE DRIVING AT 70 MPH. I WAS ABLE TO SAFELY GET THE VEHICLE HOME AND TOWED TO THE DEALERSHIP. THEY WERE UNABLE TO TELL ME IF THIS WOULD BE COVERED OR I WILL HAVE TO PAY FOR THE REPAIR. I AM CONCERNED SUBARU'S ACTIONS REGARDING THIS ISSUE ARE INADEQUATE.

SUBARU IMPREZA OUTBACK SPORT 2002, PASSENGER LOWER CONTROL ARM HAD CORROSION BAD ENOUGH TO CAUSE COMPLETE SEPARATION AND FAILURE CAUSING LOSS OF VEHICLE STEERING CONTROL WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 40 MPH. CONTACTED SUBARU OF AMERICA AND SUBARU DEALERSHIP, SUBARU WAS NOT WITHIN THE VIN NUMBERS SPECIFIED UNDER THE CURRENT RECALL TO REPAIR THIS IDENTICAL ISSUE OF CORROSION OF THE LOWER CONTROL ARM. ALSO THE U FRAME BRACE WAS SO EXTREMELY CORRODED THAT IT CRUMBLED AND FELL APART SIMILAR TO THE CONTROL ARM CORROSION. OTHER DAMAGE DIRECTLY RELATED TO THE CONTROL ARM FAILURE INCLUDE, DAMAGE TO BODY AND FENDER WHEN TIRE WAS STUFFED BACKWARD INTO THE FENDER DURING THE FAILURE AT SPEED. DAMAGE TO TIRE, DAMAGE TO ANTI ROLL BAR END LINK, DAMAGE TO DRIVE AXLE AND DRIVE AXLE BOOTS AND DAMAGE TO SEAL AND HOUSING AT TRANSMISSION DIFFERENTIAL, DAMAGE TO LOWER BALL JOINT.

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. WHILE REVERSING OUT OF THE DRIVEWAY, THE FRONT LOWER CONTROL ARM FACTURED AND SEPERATED. BOTH FRONT WHEELS TURNED OUTWARD AND THE FRONT SUSPENSION FAILED, WHICH LOWERED THE FRONT END OF THE VEHICLE TO THE GROUND. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION) AND NHTSA ACTION NUMBER: PE11011 (SUSPENSION). THE VEHICLE WAS TOWED TO THE DEALER (AUTOBARN SUBARU OF COUNTRYSIDE, 6191 JOLIET RD, COUNTRYSIDE, IL 60525, (708) 497-3999) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO OPEN RECALLS TO PROVIDE A REMEDY. NO FURTHER ASSISTANCE WAS PROVIDED OTHER THAN SUGGESTING THAT THE DEALER REPLACE THE PARTS. THE FAILURE MILEAGE WAS NOT AVAILABLE.

THE FRONT PASSENGER SIDE CONTROL ARM BROKE INTO TWO PIECES CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS CAUSED THE RIGHT FROM TOF THE VEHICLE TO DROP DOWN, IT CAUSED THE TIRE TO CONTACT THE FENDER AT REAR OF WHEEL OPENING AND CAUSED THE FRONT WHEELS TO POINT IN TWO DIFFERENT DIRECTIONS. THE OCCURRED ON A CITY STREET (LUCKILY) WHILE BACKING AND TURNING AFTER EXITING A DRIVEWAY. THERE IS A RECALL, BUT IT ALLOWED SUBARU TO "INSPECT" THE CONTROL ARM BACK IN 2011 AND NOT REPLACE IT, WHICH ALLOWED IT'S FAILURE ANYWAY AND SO WAS INEFFECTIVE.

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. WHILE DRIVING 30 MPH, THE LOWER CONTROL ARM RUSTED AND FRACTURED, THE FRONT PASSENGER SIDE WHEEL BEGAN BOUNCING UNCONTROLLABLY, AND THE STEERING WHEEL BEGAN MOVING AND VIBRATING UNCONTROLLABLY. THE CONTACT FORCED THE VEHICLE OFF THE ROAD AND INTO A DITCH ON THE LEFT SIDE OF THE ROAD ON A TWO LANE HIGHWAY. THE VEHICLE WAS TOWED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION) WAS ALREADY INSPECTED ON THE VEHICLE. IT WAS DETERMINED THAT THE LOWER CONTROL ARM DID NOT NEED TO BE REPLACED. THE FAILURE MILEAGE WAS 163,000. ..UPDATED 10/25/17 *BF CONSUMER STATED FRONT LOWER CONTROL ARM CORRODED IN EXACT SPOT THAT WAS INSPECTED DURING RECALL. THIS IMPORTANT SAFETY RECALL TEST IS INCONSISTENT WAY TO INSPECT VEHICLES. THE RUST PROOF COATING APPLIED WAS INEFFECTIVE IF AT ALL APPLIED. UPDATED 10/4/18*JB

2002 SUBARU WITH ROTTED SUB FRAME WITH ONLY 129,000 MILES. UNSAFE TO DRIVE.

I BROUGHT MY SUBARU IMPREZA 2001 WAGON IN FOR OIL CHANGE INTO MY SUBARU SERVICE ON 11/4/2016. I WAS INFORMED THAT THE FRONT SUBFRAME WAS RUSTY AND THEY COULD STICK A SCREW DRIVER THROUGH A HOLE. I WAS ABLE TO LEAVE WITH THE CAR BUT THEY WERE CONCERNED FOR THE FUTURE AND RECOMMENDED REPAIRING IF WE ARE KEEPING THE CAR. I HAVE ALREADY HAD THE CONTROL ARM REPLACED BEFORE THE CONTROL ARM RECALL ON THIS MODEL DUE TO EXCESSIVE RUST; LUCKILY IT BROKE IN A PARKING LOT AND NOT AT HIGH SPEED. THIS IS LOGICALLY THE SAME ISSUE WHERE THE FRONT SUBFRAME PART DID NOT GET TREATED WELL ENOUGH JUST LIKE THE CONTROL ARM THAT CAUSED THE RECALL. PLEASE MAKE SUBARU COVER THIS AS A RECALL. I WOULD LIKE TO KEEP THIS CAR FOR MORE YEARS TO COME, BUT THE COST OF THE SUBFRAME PART, THAT SHOULD NOT BE THIS RUSTED OUT, IS AS MUCH AS THE BLUE BOOK VALUE OF THE CAR. PLUS I SEARCHED UP "SUBFRAME" HERE ON THE SITE FOR SUBARUS FROM 2000 THROUGH 2005 AND FOUND 31 COMPLAINTS; AND THAT IS OBVIOUSLY PEOPLE THAT TOOK THE TIME TO COME TO THIS SITE. HOW MANY COMPLAINTS DOES IT TAKE TO HOLD A CAR COMPANY ACCOUNTABLE FOR A DEFECT THAT IS CLEARLY THE SAME ISSUE AS ANOTHER PART THAT HAS ALREADY BEEN RECALLED?

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. WHILE TURNING INTO THE DRIVEWAY AT APPROXIMATELY 2 MPH, THE FRONT PASSENGER SIDE WHEEL COLLAPSED FROM THE AXLE AND FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER CONTROL ARM WAS RUSTED AND FRACTURED WITHOUT WARNING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

RECENT TIRE ROTATION AT MY LOCAL GARAGE IDENTIFIED VERY BADLY CORRODED SUBFRAME ON THE RIGHT HAD SIDE. THE LEFT SIDE SUBFRAME APPEARS FINE. I AM DEBATING WHETHER TO GET IT REPAIRED BECAUSE I WILL COST ROUGHLY 50% OF THE CARS VALUE. FROM A SAFETY PERSPECTIVE I WILL PROBABLY GET THE WORK CARRIED OUT BECAUSE MY KIDS TRAVEL IN THE CAR AND I DON'T WANT A CATASTROPHIC FAILURE TO OCCUR. IT'S DISAPPOINTING THAT SUBARU DIDN'T CONSIDER THIS ISSUE AT THE SAME TIME AS THE CONTROL ARM RECALL ALTHOUGH PERHAPS THERE WAS NO CORROSION AT THE TIME.

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE FRONT PASSENGER SIDE LOWER CONTROL ARM SUDDENLY FAILED CAUSING THE PASSENGER SIDE OF THE VEHICLE TO LOWER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LOWER CONTROL ARM HAD FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION) BUT THE FAILURE PERSISTED. THE CONTACT ALSO INDICATED THAT THERE WAS A FUEL ODOR PRESENT WHILE OPERATING THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OF REPAIRED. THE FAILURE MILEAGE WAS 135,000.

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE REVERSING FROM A PARKING SPACE, THERE WAS A LOUD NOISE. THE CONTACT DISCOVERED THAT THE FRONT PASSENGER SIDE WHEEL WAS NOT IN PLACE AND THE LOWER CONTROL ARM WAS FRACTURED IN HALF. THE VEHICLE WAS LEFT AT A PARKING LOT. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED IN 2012 FOR A RECALL ON THE LOWER CONTROL ARM ISSUED BY THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 203,000.

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE IN PARK, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE CONTROL ARM HAD SLIGHTLY DETACHED FROM THE VEHICLE DUE TO CORROSION. THE CONTACT, A CERTIFIED MECHANIC, DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION). THE FAILURE MILEAGE WAS 131,390.

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. AFTER TAKING POSSESSION OF THE VEHICLE, IT WAS DISCOVERED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE CONTROL ARMS FRACTURED DUE TO SEVERE RUSTING AND CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

THE RIGHT FRONT CONTROL ARM SHEERED IN HALF WHILE DRIVING AT SPEED. LATER INSPECTION REVEALED IT WAS DUE TO CORROSION. A RECALL WAS ISSUED FOR THIS EXACT SAME PART ON SEPTEMBER 10, 2011, AND THE RECALL WAS COMPLIED WITH ON THIS CAR IN 2012, YET THE PART STILL FAILED IN A DANGEROUS CONDITION LESS THAN TWO YEARS LATER. *TR

THE 2002 SUBARU IMPREZA IS SUBJECT TO A RECALL ON ITS CONTROL ARMS (NHTSA CAMPAIGN NUMBER: 11V464000). OUR CAR'S PASSENGER SIDE CONTROL ARM CORRODED TO THE POINT OF FAILURE ABOUT 1.5 YEARS AGO. NOW WE HAVE DISCOVERED THE SAME LEVEL OF CORROSION ON A NEARBY PART, ALSO ON THE FRONT PASSENGER SIDE. WE DISCOVERED THAT THE ENGINE CRADLE (AKA K-FRAME, AKA FRONT CROSSMEMBER) IS SHOWING SEVERE CORROSION, SIMILAR TO THAT SHOWN BY THE CONTROL ARM THAT PREVIOUSLY CORRODED THROUGH AND BROKE ON OUR CAR. OUR UNDERSTANDING IS THAT IT IS HARD TO PREDICT WHAT WOULD HAPPEN SHOULD THIS PART FAIL, BUT WOULD POSE A SIGNIFICANT DANGER PARTICULARLY IF IT HAPPENED AT HIGH SPEED. THE SIMILARITY BETWEEN THE CORROSION OF OUR CONTROL ARMS AND NOW OUR ENGINE CRADLE EXCEEDS THAT OF NORMAL WEAR AND TEAR. THIS WAS THE REASON THAT THE CONTROL ARMS WERE PREVIOUSLY RECALLED. *TR

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT THE REAR SUSPENSION WAS EXHIBITING CORROSION. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V464000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 168,000.

WHEN I TOOK OUT THE UNDERNEATH PLASTIC COVER BELOW THE ENGINE FOR CLEANING PURPOSES, I SAW SEVERE RUST ON THE" SUB-FRAME" WHERE BOTH LOWER ARMS ARE ATTACH TO IT.I WENT TO THE SUBARU DEALER FOR INSPECTION ON NOV. 9, 2013. THEY TOLD ME THAT, IT IS NOT IN THE RECALL LIST, SO I WILL NEED TO PAY FOR THE COSTLY REPAIRS .WHEN I ASK ONE OF THE ASSOCIATES IF IT SAFE TO DRIVE,HE SAID NO, IT IS NOT SAFE TO DRIVE AND ALSO IF COLLISION OCCURS. THEY SCHEDULED MY CAR FOR FREE ESTIMATES ON NOV.11,2013. NO ACCIDENT THIS TIME.I JUST WANT TO DRIVE MY CAR SAFE.PLEASE HELP ME,THANKS *TR

TL* THE CONTACT OWNS A 2002 SUBARU IMPREZA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME UNCONTROLLABLE. UPON INSPECTION, IT WAS FOUND THAT THE DRIVER'S SIDE FRONT WHEEL WAS ABNORMALLY ANGLED INWARD. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS INSPECTED BY THE DEALER UNDER NHTSA CAMPAIGN NUMBER 11V464000 (SUSPENSION) FIVE MONTHS PRIOR TO THE FAILURE AND THE CONTACT WAS INFORMED THAT NO REPAIR WAS NECESSARY. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS BEING REPAIRED. THE FAILURE MILEAGE WAS 168,000.