NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2017 Subaru Impreza. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Premature failure of wheel bearing .at low mileage intervals .
I bought a "Subaru Impreza" 2017, and in the span of 4 years, had numerous issues, including: -dead battery -car suddenly stopping on highway: no electroninc warning whatsoever -over 6 possibly lethal recalls (mainly pertaining to car electronics andbrakes), which might cause car to stop moving/responsing to steering/braking at any moment, which I send in for repair ASAP. Afterwards, I was assured all the electronics and brake components had been checked, and I would be safe to drive everyday for work. -This week, after all these "repaired" recalls, my car suddenly while I was driving on one of the busiest/most dangerous highways in our area: it took me several minutes to even manage to pull onto the shoulder. During that time, I was almost hit 5 times, and had to call CHP to come take me. I could have easily been killed. and the CHP operator clearly told me not to drive this car again. -The next day, I got to Subaru dealership which sold me this car, asking for a loaner, and free repair. Although Subaru provided the loaner, they also gave me a 1133.98$ to fix the electronic issue, which they assured me "is not my fault, but not on the recall list, so even though it malfunctioned, I have to pay, even though their negligence almost cost me my life. I'm curious to know how many other Subaru 2017 drivers had similar experience.
The brakes on the car rusted out and were making noise. I took it to multiple Subaru dealerships and all of them told me nothing was wrong with my car. After dealing with this issue for 2 years, I finally took it to an independent mechanic who found the rust along with an absurd amount of lubricant on my rotors. He was the first person to listen to me and he didn't make me feel crazy. He completely replaced my calipers, rotors, and brakes.
This is not a safety complaint. However I wish to share this information for your records kindly . Oil usage for 2017 Impreza per 2000 miles : 1.5Quarts (1419ml) ; Odometer approx 32 000 miles ; 5MT; Age 4 years Manufacturer notes this to be normal operating finding.
Loss of power, hesitation, bucking ( jerky) with hints of stalling between 2000 and 3000 RPM in 2nd grear at appropriate speed and momentum . This is a 2017 manual Impreza sport sedan .
The contact owned a 2017 Subaru Impreza. The contact stated that while the vehicle was parked in the driveway and turned off, a fire ignited. The neighbor had discovered three vehicles in the driveway were on fire and called the fire department to the scene who extinguished the flames. During the incident, the three-vehicle were destroyed. A fire report was taken at the scene. Fire investigators determined that the fire started on the front passenger side of the Subaru vehicle. No further information was available. The manufacturer and local dealer were not notified of the incident. The failure mileage was 54,000.
The windshield on the car seems to break, and/or chip very easily and much more frequent than any other vehicle I have owned.
The contact owns a 2017 Subaru Impreza. The contact stated while seated in the passenger’s seat, the passenger’s side air bag occupant sensor failed to operate as needed. The vehicle was taken to the dealer and she was informed that due to her stature, the passenger’s side occupant sensor would not recognize her while seated in the passenger’s seat. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.
driving, heard loud pop/noise, 10 minutes later had a 12+ inch crack in windshield
I purchased this car in January 2021 from the Mechanicsburg Faulkner dealership in PA. It was previously owned by one person. I am the second owner. On May 5, 2021, as I was getting into my car to drive to work, I noticed a crack on the right side of my windshield. Upon closer inspection, the crack appeared to have started from the very edge of the lower part of the windshield. Nothing fell on my car as it is kept secured in our garage.
BATTERY DRAINS TOO FAST AND KEEPS NEED A JUMP.
A SMALL OBJECT HIT THE SIDE OF MY WINDSHIELD WHILE I WAS DRIVING HOME AND LATER CAUSED A 6-INCH CRACK TO FORM. THE CRACK EXPANDED TO 10+ INCHES OVERNIGHT WHILE MY CAR WAS PARKED IN MY GARAGE. I NOW HAVE TO HAVE MY WINDSHIELD REPLACED AND SAFETY SYSTEM WILL NEED TO BE RE-CALIBRATED AT AN ADDITIONAL COST.
THE WINDSHIELD HAS A CRACK OUT OF NOWHERE. THIS HAPPENED IN MY GARAGE WHERE THE VEHICLE IS PARKED MOST OF THE TIME.
THE WIPER COWL COVER SEPARATES FROM THE WINDSHIELD RESULTING IN A GAP BETWEEN THE COWL COVER AND THE WINDSHIELD. THIS GAP ALLOWS AN ABNORMAL AMOUNT OF WATER TO FLOW INSIDE, ESPECIALLY DURING HEAVY RAINFALL, SNOW, OR CARWASH.
MY WINDSHIELD CHIPPED AND THEN CRACKED ALL THE WAY ACROSS FROM A LIGHT HIT FROM A PEBBLE, THE PROPER REPLACEMENT IS $400 BEFORE LABOR, THATS WITHOUT SUBARU EYESIGHT CALIBRATION.
I HAD PURCHASED A SUBARU IMPREZA 2017 IN JUNE OF 2017. SINCE LEAVING THE PARKING LOT WITH THE CAR I'VE EXPERIENCED ALL THE INFO ENTERTAINMENT ISSUES. I HAVE A WEIRD ENGINE TICKING NOISE. THE VEHICLE WILL CONTINUE TO ACCELERATE. IT HAS NEVER GONE OUT OF CONTROL. HOWEVER THE 'FORWARD' MOMENTUM/ INERTIA THAT'S CREATED BY THE ENGINE DOESN'T DISPERSE CORRECTLY THRU THE EXHAUST AS IT SHOULD. THE VEHICLE IS A 5 SPEED MANUAL AND IF I DON'T SHIFT DOWN TO NEUTRAL WHEN STOPING THEN I WON'T STOP WHERE I'M JUDGING TO. THE CAR WILL FEEL AS IF IT'S SLIDING OVER THE BRAKES. YOU ALSO MAY HAVE TO POWER BRAKE WITH THE CLUTCH AS I DO REGULARLY. SINCE HAVING ALL THESE ISSUES. WHEN EVER I'D GO TO A DEALER THEY WOULD SAY SOME JARGON ABOUT HOW IF THEY HAVE TO TURN A SCREW THAT'S NOT A PART OF THE PART BEING FIXED UNDER WARRANTY OR A RECALL THEN THAT WOULD HAVE TO BE PAID FOR. I WAS TOLD I CAN HAVE MY CAR SERVICED BUT THEY DON'T KNOW WHAT THEY WILL HAVE TO DO. PRETTY MUCH TAKING ME FOR A RIDE OF 'FEAR MONGERING' AND SAYING PUT YOUR HAND ON THIS TABLE AND LET'S PLAY THE KNIFE GAME...POKE! I WOULD BE PUT IN A VERY TOUGH SITUATION WITH NO GUARANTEE. THE DEALER DID THIS SO THEY WOULDN'T HAVE TO DO WORK AND NOT GET PAID. BECAUSE THEY LOOSE MONEY AS A DEALER FOR RECALL WORK. THEY ARE NOT SUBARU AT ALL. ALL IN ALL NOW I'M TOLD TO HAVE MY CAR TAKEN TO SERVICE FOR ALL THE NUMEROUS RECALLS/LAWSUITS ATTACHED TO MY CAR. EVEN THO NOW I'M PAST MY WARRANTY (120,000). AND THERE SAYING THE SAME BS AS THEY WILL CHARGE FOR EVERYTHING NOT ASSOCIATED TO THE EFFECTED PARTS. ALL NECESSARY MEANS TO ADDRESS THE EFFECTED PARTS SHOULD BE ASSOCIATED WITH THE RECALL. I HAVE BEEN SCAMED. THE WHOLE TIME EVERY ISSUE WAS EITHER UNDER WARRANTY OR RECALL AND THEY NEVER HONOR IT. IF THEY DO. THEY WILL FIX WHATEVER HAS A SCRATCH AND CHARGE YOU SAYING IT WAS REQUIRED. IT'S ALL A GAME. THEY ARE CON ARTISTS!!!
WINDSHIELD CRACKS LIGHT DEBRIS WHILE DRIVING ON HIGHWAY. STARTS FROM THE BOTTOM OF THE WINDSHIELD AND WHILE DRIVING, THE CRACK JUST KEEPS GROWING FROM 3 INCHES UNTIL ABOUT 8-9 INCHES, AND IT'S STILL GOING. THE SOUND OF THE DEBRIS WASN'T THAT LOUD, NEVER HAD THIS TYPE OF ISSUE WITH OTHER CARS WITH EVEN LOUDER HITS.
A CRACK APPEARED IN THE WINDSHIELD ON THE DRIVER'S SIDE OF THE CAR. THE CAR WAS MOVING WHEN THE CRACK APPEARED BUT WAS STATIONARY (DRIVEWAY) WHEN THE CRACK EXPANDED FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE BY THE NEXT DAY.
WINDSHIELD COWL BUCKLES WITH WIDE GAP. DEALER REPLACED THE COWL AND ADJUSTED CLIPS A HANDFUL OF TIMES AND IT STILL HAPPENS AND THAT THEY SEE A LOT OF IMPREZAS THAT ARE "JUST LIKE THAT". THIS IS GOING TO CAUSE ALL KINDS OF WATER DAMAGE TO THE VEHICLE, SEVERELY REDUCING THE VEHICLE'S LIFE AND VALUD. IT IS ALSO A SAFETY HAZARD AS THE WINDSHIELD IS NOT FULLY SEALED. THIS NEEDS TO BE RECALLED AND REMEDIED BY SUBARU.
DRIVING DOWN A ONE LANE ROAD GOING 30 MPH WHEN THE WINDSHIELD CRACKED FOR NO APPARENT REASON. NOTHING HITTING THE WINDSHIELD.
THE WINDSHIELD CRACKED FOR NO APPARENT REASON. IT WAS REPLACED AT SAFELITE AUTO GLASS. THE RECEIPT IS ATTACHED.
THIS IS IN REGARDS TO THE SUBARU WINDSHIELD LAWSUIT. SOMETIME IN LATE MAY OF 2020, I FOUND MY PARKED CAR ON THE STREET OUTSIDE MY APARTMENT WITH A CRACK THAT SPANNED OVER 12"ON THE FRONT WINDSHIELD. THERE WAS NO SIGN OF WHAT CAUSED THE CRACK. OVER THE NEXT FEW WEEKS THE CRACK CONTINUED TO GROW ACROSS THE WINDSHIELD. I HAD IT REPLACED JULY 7, 2020, AT THAT TIME OF IT WAS OVER 24" LONG. I WAS TOLD BY MY LOCAL WINDOW REPAIR SHOP THAT SUBARU HAD TO BE THE ONES TO REPLACE THE WINDSHIELD BECAUSE THEY WOULD BE THE ONES THAT NEEDED TO RECALIBRATE THE COMPUTER SYSTEM THAT CONNECTED TO THE WINDSHIELD.
I PURCHASED A USED 2017 SUBARU IMPREZA IN APRIL OF 2020. THE WINDSHIELD HAS BEEN BROKEN TWICE SINCE THEN. THE ONLINE PHOTOS SHOWED IT WITH AN INTACT WINDSHIELD. WHEN IT WAS BROUGHT TO MY HOME FOR A TEST DRIVE IT HAD MULTIPLE CRACKS ON THE WINDSHIELD AND THE DEALER STATED THAT THEY HAD TO REPLACE IT WHEN WE PURCHASED IT AS THEY WERE IN THE LINE OF SITE FOR THE DRIVER AND A SAFETY HAZARD. AFTER A FEW WEEKS OF NOT DRIVING THE CAR OTHER THAN TO GET GROCERIES DURING COVID THE NEW WINDSHIELD THAT THE DEALER HAD JUST REPLACE CRACKED. THERE IS NO STONE PIT, IT SIMPLY CRACKED ON ITS OWN. THIS CRACK RUNS FROM THE UPPER PASSENGER CORNER FOR APPROXIMATELY 18' TOWARD THE MIDDLE AND BOTTOM OF THE WINDSHIELD. IT APPEARS TO EITHER BE STRESS OR THERMAL RELATED. TWO WINDSHIELD CRACKS THAT DON'T APPEAR TO BE FROM A ROCK IN A MONTHS TIME SEEM LIKE A POSSIBLE DEFECT TO ME. THE CRACK I NOTICED GROW WITHOUT RECALLING A SPECIFIC INCIDENT THAT STARTED IT. THE DEALER IS NOW TRYING TO OFFER A 5 YEAR CRYSTAL FUSION TREATMENT AND WARRANTY FOR $995. SOME ONLINE SEARCHING ON THIS MAKES THAT SEEM LIKE A SCAM AT BEST. THE DISCLAIMER ON THE FORM STATES THAT THEY WON'T REPLACE THE WINDSHIELD IF BREAKAGE IS PART OF A FACTORY DEFECT, WHICH IT IS LOOKING LIKE THEY COULD STATE. I WANT TO REPLACE MY WINDSHIELD THAT IS CRACKED, BUT WOULD LIKE SOME REASSURANCE THAT IT WON'T BREAK NEARLY IMMEDIATELY AGAIN AND WOULD LIKE SUBARU OR THE DEALER TO STAND BEHIND THESE VEHICLES AS THIS APPEARS TO BE A WIDESPREAD AND SYSTEMATIC ISSUE.
I HAVE HAD TO REPLACE MY WINDSHIELD TWICE WITHIN 12 MONTHS DUE TO CHIPPING AND CRACKING. THE FIRST CHIP CAUSED A 12+ INCH CRACK WHICH PROMPTED REPLACEMENT ($1000.00) 5 MONTHS AFTER THE ORIGINAL REPLACEMENT SALT ON THE EXPRESSWAY CHIPPED THE 2ND WINDSHIELD. EACH TIME SOMETHING COMES IN CONTACT WITH THE WINDSHIELD, IT SEEMS TO CHIP. I HAVE APPROXIMATELY 4 CHIPS IN MY NEWEST WINDSHIELD. I DON'T THINK THE WINDSHIELD SHOULD HAVE CHIPPED SO EASILY
WINDSHIELD HAS MYSTERIOUSLY CRACKED NUMEROUS TIMES
MY WINDSHIELD CRACKED IN ONE CORNER FOR NO REASON. I'M WORRIED ABOUT THE STABILITY OF THE ENTIRE WINDSHIELD. THE CAR WAS PARKED IN A LOCKED GARAGE WHEN THIS OCCURRED.
I RECEIVED A NOTICE FROM SUBARU DESCRIBED AS A SERVICE PROGRAM WUR-03. THEREFORE IT IS NOT A RECALL LIKE THE ECM AND PCV VALVE ISSUES. I WAS UNABLE TO MAKE AN APPOINTMENT SINCE I RECEIVED THE NOTICE SO CLOSE TO THE HOLIDAY. UNFORTUNATELY I WAS INVOLVED IN A TRAFFIC ACCIDENT BEFORE I WAS ABLE TO GET THE VEHICLE IN FOR THE SERVICE. THE SERVICE IS EXPLAINED AS AN ISSUE WITH THE BRAKE HOSES WHERE FLUID SEEPS BETWEEN THE LAYERS OF THE HOSES. SO, SUBARU WANTS TO REPLACE ALL 4 OF THE BRAKE HOSES AT NO CHARGE. I AM AN AUTO TECH SO I KNOW THAT ANY INTERNAL BREAKDOWN OF A BRAKE HOSE INTERFERES WITH THE ABILITY OF THE BRAKE SYSTEM PERFORMING PROPERLY. WHAT HAPPENED DURING THE ACCIDENT IN QUESTION IS THAT THE VEHICLE FAILED TO STOP IN TIME CAUSING MY VEHICLE TO STRIKE THE VEHICLE IN FRONT OF ME. THERE WAS SUFFICIENT SPACE FOR THE VEHICLE STOP WITHOUT STRIKING THE OTHER VEHICLE. BUT WHEN I PRESSED THE BRAKES I HEARD A NOISE, ALMOST LIKE THE ABS PUMP OVER-PRESSURIZING, THE BRAKE PEDAL VIBRATED AND PUSHED BACK AGAINST MY FOOT SLIGHTLY AS MY VEHICLE SLID INTO THE BACK OF THE CAR IN FRONT OF ME. AT THE TIME OF THE ACCIDENT THE ROADS WERE DRY AND IT WAS SUNNY ABOUT 50 DEGREES. IN OTHER WORDS, ABSOLUTELY NO REASON FOR MY VEHICLE TO SLIDE.
2017 SUBARU IMPREZA. CONSUMER WRITES IN REGARDS TO DEALERS PUTTING AFTRMARKET PARTS ON VEHICLE DURING REPAIR AND REMOVING ORIGNAL SUBARU PARTS. *LD *JS
WINDSHIELD CRACKED AFTER TAKING SMALL ROAD DEBRIS TO WINDSHIELD WHILE DRIVING APPROX 55 MPH ON A HIGHWAY. IMMEDIATELY AFTER DEBRIS HIT WINDSHIELD BEGAN TO SPLINTER AND CRACK WHICH WORSENED INTO A 8-10" LONG DAMAGE MAKING THE WINDSHIELD INELIGIBLE FOR REPAIR. WINDSHIELD REQUIRED REPLACEMENT
THERE ARE TWO SEPARATE ISSUES WITH THIS VEHICLE WHICH HAS NOT BEEN RESOLVED THROUGH DEALERS HELP AND NO RECALLS HAVE BEEN ISSUED YET FOR THESE PROBLEMS. FIRST: THE ENGINE STALLS AROUND 16 TO 11 MPH. THE ACCELERATION SLOWS DOWN RAPIDLY AFTER 16-15MPH THEN IT RAMPS UP AT 13MPH AND THEN SLOWS DOWN AROUND 11 MPH SPEEDS. THIS ISSUE HAS BEEN PERSISTENT SINCE THE OWNERSHIP OF THE VEHICLE. NHTSA NEEDS TO LOOK INTO THIS PROBLEM SINCE IT CAN BE A POTENTIAL SAFETY RISK AND CAN CAUSE ACCIDENTS. SECOND: THE BATTERY ON THIS VEHICLE WAS DEAD SUDDENLY OVER NIGHT WITHOUT ANY VISIBLE CLUES. NO MAP OR DOME LIGHTS WERE KEPT ON. THE VEHICLE WAS SWITCHED OFF PROPERLY AND NEXT MORNING THE BATTERY WAS DEAD. SOMEWHERE IN THE VEHICLE (THE SUSPECT IS INFOTAINMENT SYSTEM) THE BATTERY IS DRAINING. THIS HAS HAPPENED TWICE AND HAD TO CHANGE THE BATTERIES. THESE ISSUES ARE HUGE SAFETY HAZARDS THAT NEEDS TO BE ADDRESS IMMEDIATELY.
WINDSHIELD CRACKED WHEN I DROVE OVER A BUMP IN THE ROAD AT ~15MPH. *TR
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHILE THE CONTACT WAS COASTING THE VEHICLE FORWARD IN THE DRIVEWAY, IT INDEPENDENTLY SURGED FORWARD WITHOUT WARNING AND CRASHED INTO THE GARAGE DOOR. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE BEFORE AND THAT THE EYESIGHT AUTOMATIC BRAKING FEATURE FAILED TO ACTIVATE DURING EACH OCCURRENCE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT AND THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE DEALER (BEYER SUBARU, 7416 RICHMOND HWY, ALEXANDRIA, VA 22306, 703-768-5800) WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN INDEPENDENT BODY SHOP FIRST AND THEN BRING IT TO THEM FOR DIAGNOSTIC TESTING. THE CONTACT EMAILED THE MANUFACTURER REGARDING THE FAILURE. THE VEHICLE REMAINED ON THE CONTACT'S PROPERTY AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *TT*JB
I DRIVE APPROX. 145 MILES A DAY FOR WORK; NORMAL HIGHWAY DRIVING. I BOUGHT MY CAR 2.5 YEARS AGO AND HAVE JUST OVER 96,000 MILES ON IT. IN THIS TIME SPAN I'VE HAD TO REPLACE TWO WHEEL BEARINGS; 40,000 MILES AND 96,000 MILES. THIS SEEMS TO ME TO BE A HIGH RATE OF WEAR ON A FAIRLY CRITICAL PART.
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN THE CONTACT ATTEMPTED TO ACCELERATE, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO HERITAGE SUBARU OWINGS MILLS (9808 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (888) 553-0026) WHERE THE TECHNICIAN REPLACED THE BATTERY; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER AND WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V743000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,500.
THE VEHICLE STARTED TO GET RUST IN THE TRUNK AROUND WHERE THE RAIN WATER SLIDES DOWN THE VEHICLE. I TOOK THE VEHICLE TO THE SUBARU DEALERSHIP WHERE I PURCHASED IT AND TRIED TO CLAIM THE MANUFACTURER'S 3 YEAR ANTI CORROSION WARRANTY TO REPAIR THE DAMAGE BUT THE SUBARU DEALERSHIP CLAIMED THAT SUBARU OF AMERICA DETERMINED THAT THE RUST WAS CAUSED BY "OUTSIDE INFLUENCES" AND REFUSED TO COVER IT WITH THE 3 YEAR ANTI CORROSION WARRANTY.
STARTED THE CAR IT WAS ON PARK, THE CAR ACCELERATED TO 5RPM IN A MATTER OF SECONDS ENGINE SOUNDED LIKE AN AIRPLANE, I SHUT THE CAR AND REPEATED THE SAME PROCEDURE 3 TIMES. CALLED THE DEALER AND HAD IT TOWED THERE. THE FIRST TIME I COMPLAINED WAS AND TOOK IT TO THE DEALER IT WAS ACCELERATING ON HIGH BUT THEY REPROGAMMED IT. WAS STATIONARY ON CITY STREET
I'VE HAD SUBARUS MY WHOLE LIFE AND AM A LOYAL CONSUMER. RECENTLY I WAS INVOLVED IN AN ACCIDENT. MY CAR WAS HIT IN THE FRONT ON THE PASSENGER SIDE. I'M INCLUDING A PHOTO TO SHOW YOU THE DAMAGE TO MY 2017 IMPREZA. IT WAS TOTALED AND THANKFULLY, I WAS NOT HURT. THE AIRBAGS DID NOT DEPLOY. IN LIGHT OF THE RECENT INFORMATION THAT WAS RELEASED BY THE NHTSA CONCERNING AIRBAGS NOT DEPLOYING, I FEEL I NEED TO BRING THIS TO YOUR ATTENTION. I WILL BE SENDING THE SAME INFORMATION TO THE NHTSA. I REALIZE IN CERTAIN INSTANCES AIRBAGS DO NOT DEPLOY AND PERHAPS THIS IS ONE OF THOSE TIMES. HOWEVER I WOULD FEEL IRRESPONSIBLE IF I DID NOT BRING THIS TO YOUR ATTENTION. THE CLAIM WAS HANDLED AND THE VIN NUMBER IS . [XXX]. (THIS EMAIL WAS SENT TO SUBARU). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
IGNITION LOCKED. WOULD NOT RELEASE. TOOK 20 MINUTES. FINALLY THE LOCK RELEASED. HAVE COMPLAINED TO SUBARU SERVICE, TOLD IT IS ALL IN MY MIND.
3 CRACKED WINDSHIEDS IN LESS THAN 2 YEARS SPONTANEOUSLY CRACKED WINDSHIELDS TWICE WHILE PARKED
VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER VEHICLE TRAVELING PERPENDICULAR TO EACH OTHER. SPEED OF THE SUBARU WAS BETWEEN 10 AND 20 MPH AT TIME OF IMPACT WITH FULL ABS ACTUATION ON SNOW COVERED ROADS. THE FRONT OF THE SUBARU WAS PUSHED BACK FAR ENOUGH SO THAT THE RADIATOR IS NOW IN CONTACT WITH THE ENGINE. THE DRIVER WAS WEARING HIS SEAT BELT, BUT STILL MADE CONTACT WITH THE A-PILLAR WITH HIS HEAD, CAUSING MINOR INJURIES. THERE WAS NO AIR BAG DEPLOYMENT.
MY WINDSHIELD HAS A SMALL CRACK AND I AM NOT SURE WHEN IT HAPPENED.
CAR ONLY YEAR OLD. RUST ON SUSPENSION COMPONENTS REAR OF CAR. SEE ATTACHED PHOTOS.
SUBARU IMPREZA 2017, 14.7K MILES: I PURCHASED MY VEHICLE IN JUN 2017. IN JAN 2018 AND AUG 2018, SEVEN AND SIXTEEN MONTHS AFTER PURCHASE, RODENTS CHEWED THROUGH THE SOY-BASED ELECTRICAL WIRING AND WIRE HARNESS, RESPECTIVELY. MY SUBARU SERVICE DEPT. ADVISED ME THE IMPREZA WILL ALWAYS BE PREDISPOSED TO WIRE DAMAGE FROM RODENTS BECAUSE THEY CAN GAIN ACCESS TO GARAGES AND OTHER TYPES OF CAR STORAGE FACILITIES, AND, THEY LOVE THE TASTE OF THE SOY WANTING MORE AFTER THEY EXPERIENCE THE TASTE. SUBARU WAS WELL AWARE OF THE SOY WIRING PROBLEM AS EARLY AS 2015 AND WAS SUED BECAUSE OF IT IN 2017. EVEN SO, SUBARU DID NOT CORRECT THE PROBLEM, AND IN FACT, OBVIOUSLY CONTINUES TO MANUFACTURE VEHICLES CONTAINING SOY-BASED PRODUCTS THAT ARE A PROVEN ATTRACTANT TO RODENTS. IN AN ATTEMPT TO COMPLETELY PREVENT RODENTS FROM BEING ABLE TO ACCESS MY CAR, AND AFTER MANY, MANY RODENT ABATEMENT ATTEMPTS, I WAS FORCED TO BUY A CAR BUBBLE WHERE I COULD LITERALLY SEAL THE CAR INSIDE AND PROTECT IT. SUBARU'S NEGLIGENCE CAUSES A BUILT-IN FINANCIAL LIABILITY FOR MANY IMPREZA OWNERS. AS OF OCT 2018, THE REPAIRS, RODENT ABATEMENT AND CAR BUBBLE HAS COST $2,000+ DOLLARS. SUBARU USED PROVEN RODENT ATTRACTANTS IN IMPREZA VEHICLE PRODUCTION CAUSING 1) UNNECESSARY REPAIRS EVEN FOR NEW CAR OWNERS WHO RIGHTFULLY DO NOT HAVE ANY EXPECTATION THAT THE VEHICLE WILL REQUIRE REPAIRS BECAUSE OF SOY INDUCED RODENTS, 2) FINANCIAL HARDSHIP FROM REPAIRS THAT CAN BE EXTENSIVE AND EXPENSIVE, AS WELL AS THE COST OF PRIMARY AND SUPPLEMENTAL RODENT ABATEMENT PROGRAMS, 3) INCONVENIENCE HAVING TO DEAL WITH ONGOING, SIMILAR TYPES OF REPAIRS AND RELATED INSURANCE CLAIMS, AND, 4) THE ROUTINE OF THE TIME AND EFFORT REQUIRED TO REMOVE AND REPLACE A VEHICLE THAT HAS TO BE HOUSED IN A CAR BUBBLE. DESPITE MY REQUESTS, THE DEALERSHIP REFUSED TO MAKE ANY AND ALL REPAIRS UNDER THE MANUFACTURER WARRANTY.
DRIVING ON A FOUR-LANE FREEWAY WITH NO OTHER VEHICLES AROUND ME, THE PASSENGER'S DOOR SIDE MIRROR "EXPLODED". THERE WAS A LARGE BANG THAT SOUNDED LIKE A BLOWN TIRE, WHICH IS WHAT I THOUGHT IT WAS AT FIRST. THEN I LOOKED TO MY RIGHT AND SAW MY PASSENGER'S SIDE DOOR MIRROR HANGING IN PIECES BY ITS ELECTRICAL WIRING, AND THE PLASTIC, OUTSIDE MIRROR CASING COMPLETELY DESTROYED. I PULLED TO THE SIDE OF THE ROAD TO GET A BETTER LOOK, AND THE DEBRIS SCRAPPED-UP MY PASSENGER WINDOW PRETTY BADLY, TOO. LOTS OF "ETCHING" IN THE PASSENGER WINDOW. I WAS DRIVING APPROXIMATELY 45 MPH THROUGH A CURVE ON A FOUR-LANE ROAD. THERE WERE NO CARS IN FRONT OF ME OR BEHIND ME, AND NOTHING FOR ME TO HIT OR SIDESWIPE. THE SIDE DOOR MIRROR SIMPLY "EXPLODED". HAD THERE BEEN A PASSENGER SITTING IN THE FRONT PASSENGER'S SEAT WITH THE WINDOW ROLLED-DOWN, I AM CERTAIN THEY WOULD HAVE BEEN KILLED, OR SERIOUSLY INJURED, FROM THE FLYING GLASS AND PLASTIC CASING FROM THE PASSENGER'S SIDE DOOR MIRROR AND ITS CASING. A SEARCH ON THE INTERNET TODAY SHOWED ME THAT THIS IS MORE OF A REOCCURRING PROBLEM THAN PERHAPS PREVIOUSLY THOUGHT. VERY DANGEROUS, AND SCARY. I'M TAKING THE 2017 SUBARU IMPREZA 5 DOOR BACK TO THE DEALERSHIP THIS AFTERNOON, HOPING THEY WILL REPAIR/REPLACE IT UNDER WARRANTY AS I AM THE ORIGINAL OWNER AND THE VEHICLE HAS LESS THAN 12,000 MILES ON IT. (CAR WAS PURCHASED NEW IN OCTOBER 2017)
THE LOW-OIL LIGHT HAS ILLUMINATED TWICE WITHIN THE FIRST 11,400 MILES. SUBARU OF AMERICA HAS TOLD THAT THIS OIL CONSUMPTION IS NORMAL. HOWEVER, WE FIND IT EXCESSIVE AND POTENTIALLY DANGEROUS. WE NEVER WOULD HAVE PURCHASED THE CAR IF WE HAD KNOWN ABOUT ITS OIL CONSUMPTION. SUBARU SHOULD PLACE A WINDOW STICKER WARNING DRIVERS TO CARRY EXTRA OIL TO PREVENT GETTING STRANDED WITH A BLOWN ENGINE.
THE RPM IS DROPPING TO 6,000 TO 5,800. EVERY TIME I APPLY THE BREAK ALL THE WAY. FELT THE VIBRATION OF THE CAR EVERY TIME THE CAR IS STOP. TOOK IT TO THE 2 DIFFERENT DEALER STILL DON'T KNOW WHAT TO DO WITH IT. I ALSO CALL THE SUBARU MAIN OFFICE THEY SAID THERE IS NOTHING THEY CAN DO. THEY EVEN SEND ME A GIFT FOR NO REASON AFTER I YELL AT THEM OVER THE PHONES.
TL* THE CONTACT OWNS A 2017 SUBARU IMPREZA. WHEN STARTING THE VEHICLE, IT IDLED STRANGELY. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (OCEAN SUBARU OF FULLERTON, 1100 EUCLID ST, FULLERTON, CA 92832), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V216000 (FUEL SYSTEM, GASOLINE) AND THE FAILURE STARTED AFTER THE RECALL WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 11,000. *TT
UPON ENTERING THE VEHICLE WHICH WAS PARKED IN THE GARAGE AND PREPARING TO START I PLACED MY FOOT ON THE BRAKE PEDAL IT PROCEEDED TO TRAVEL TO THE FIREWALL WITH NO RESISTANCE. I THEN PUSHED THE START BUTTON AND THE INSTRUMENTATION LIT UP. I COULD NOT PROCEED ANY FURTHER. I GOT OUT OF THE CAR SHUT THE DOOR. I PONDERED WHAT TO DO NEXT IE, CALL A TOW TRUCK, DISCONNECT THE BATTERY AND DECIDED TO RE-ENTER THE VEHICLE. UPON ENTERING EVERYTHING RETURNED TO NORMAL. AFTER THIS OCCURRED I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT THEY COULD FIND NOTHING WRONG. IN THE PAST I HAVE HAD PROBLEMS WITH THE DISPLAY NOT FUNCTIONING, THE AIRBAG WARNING LIGHT COMING ON. THESE PROBLEMS DISAPPEARED AFTER THE THE ENGINE WAS SHUT OFF. THESE PROBLEMS APPEAR NOT TO REGISTER IN THE SYSTEM COMPUTER. I HAVE NOTIFIED SUBARU OF AMERICA OF THESE PROBLEMS, ESPECIALLY THE BRAKE INCIDENT, WHICH I CONSIDER A SERIOUS SAFETY ISSUE BUT THEY SHOW VERY LITTLE CONCERN.
WITH STEERING WHEEL HELD STRAIGHT OR TURNING, IN TOWN OR HIGHWAY SPEEDS, WHEELS WILL PULL LEFT OR RIGHT AS ROAD SURFACE VARIES CAUSING CAR TO MOVE IN LANE, PUTTING PRESSURE ON THE STEERING WHEEL TO BE CORRECTED. IT IS AS IF THE CAR WANTS TO STEER ITSELF. THIS IS AN ONGOING ISSUE SINCE LEASING THE VEHICLE.
ON MARCH 22, 2018, MY 2017 SUBARU IMPREZA SPORT WAGON, WITH APPROXIMATELY 10,000 MILES EXPERIENCED A CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS TRAVELING AT 8 MILES PER HOUR. I WAS PROCEEDING THROUGH A GREEN LIGHT ' MAKING A RIGHT. 3/4 OF THE WAY THRU THE TURN I FELT A VIOLENT JARRING OF MY CAR ON THE LEFT SIDE AND THE DRIVER'S SIDE CURTAIN AIRBAG SLAMMED THE LEFT SIDE OF MY UPPER BODY NECK AND HEAD. I SAW THAT MY DIRECTION OF TRAVEL DID NOT CHANGE I STARTED TO PULL OFF TO THE SIDE OF THE ROAD AND APPLY THE BRAKES. HAD NO BRAKES. A WOMAN PULLED OVER AND SHE SAID " NO ONE HIT YOU, YOUR WHEEL JUST FELL OFF." POLICE CAME AND HELPED ME OUT OF MY CAR AND COMPLETED AN ACCIDENT REPORT. WE NOTICED 1/2 OF MY WHEEL WAS IN THE INTERSECTION AND A POLICE OFFICER RECOVERED IT FOR ME. MITCHELL SUBARU INSPECTED THE VEHICLE SUBMITTED A CLAIM WITH SUBARU OF AMERICA (SOA) STATING CATASTROPHIC FAILURE OF THE REAR SUSPENSION COMPONENTS. SOA THEN CONDUCTED THEIR OWN INVESTIGATION OF THE INCIDENT. THE SOA REPRESENTATIVES WRONGLY CONCLUDED THAT I WAS INVOLVED IN A 'HIGH SPEED, REAR COLLISION WITH ANOTHER VEHICLE'. THEY DID NOT EXAMINE OR REMOVE ANY SUSPENSION COMPONENTS FOR FURTHER TESTING. SOA CONCLUSIONS ARE COMPLETELY INACCURATE. THE POLICE OFFICER IS ADAMANT THAT THERE WAS NO OTHER VEHICLE INVOLVED. EYEWITNESS ON THE SCENE STATED THAT SHE WATCHED THE EVENT UNFOLD AND THAT MY WHEEL 'FELL OFF'. THE ADJUSTER FROM MY INSURANCE COMPANY CONCLUDED THAT A 'MASSIVE FAILURE OF THE RIGHT REAR WHEEL / SUSPENSION CAUSED THE ACCIDENT', 'NO OTHER VEHICLE WAS INVOLVED'. A FACTORY TRAINED SUBARU TECHNICIAN WITH 20 YEARS OF EXPERIENCE STATED THAT THERE WAS NO DAMAGE THAT POINTED TO A COLLISION AND THAT THE SCUFF MARKS NOTED BY SOA WHERE CAUSED BY THE REAR TIRE SLAMMING INTO THE PANEL. SOA DENIES ALL RESPONSIBILITY FOR THIS DEVASTATING FAILURE OF THEIR PRODUCT.
Data synced from NHTSA on May 4, 2026