2023 Subaru Impreza Complaint Log

The contact owns a 2023 Subaru Impreza equipped with Sailun Tires, Tire Line: Black Hawk Street UHP, Tire Size: 225/40R18, DOT Number: (N/A). The contact had purchased the tires from Amazon. The contact stated that while the vehicle was parked, the contact became aware of a bubble on the outside of the rear passenger's side tire in December 2025. The vehicle was taken to Mavis Tire, and the tire was replaced. In addition, the contact recently noticed a bubble on the outside of the front driver's side tire. The manufacturer was made aware of the failure, and a complaint was filed; however, the complaint was denied. The vehicle failure mileage was approximately 48,541, and the tire failure mileage was 7,500.

The original equipment (OE) tires (Size: 225/40R18) on a 2023 vehicle exhibited severe, deep concentric cracking on the outer sidewalls and near the bead/rim line of all four tires at approximately 30,000 miles. The safety of the driver and passengers was put at extreme risk as the structural integrity of the tires was compromised, posing an imminent threat of catastrophic high-speed blowouts on the expressway. The failure was confirmed and reproduced by two separate professional facilities: the original vehicle dealership and an authorized tire manufacturer dealer. Both independent inspections concluded the vehicle was unsafe to drive and required immediate replacement of all four tires. The manufacturer's engineering review also inspected photographic evidence and acknowledged a material defect related to a "soft compound" breakdown. There were no warning lamps or symptoms prior to discovery; the defect was only found by a technician during a separate flat tire repair. Despite the manufacturer formally authorizing a 75% "goodwill" credit (Authorization #35936) after acknowledging the defect, they failed to complete the agreement due to internal communication breakdowns with their authorized dealers. This resulted in months of delay, forcing the consumer to pay the full replacement cost out-of-pocket to mitigate the documented safety hazard. The defective tires are available for inspection upon request.

This Subaru model and most other models I have researched is having connections issues with the infotainment systems, connecting and keeping a connection with Android auto and apple. It's not like just a small annoyance, this is causing me big issues when it does connect to Android auto then it is intermittent causing the driver to take their attention off of the road to unplug replug in the phone then stopping and turning off the car/ restarting phone to try fixing this issue, this have become very distracting iv almost been in multiple accidents trying to get my cars systems to work properly. This is something I have took to the dealership they assured me there was an update coming and told me they would not service my vehicle for this issue, even tho it's still under manufacturers warranty, it has now been 6 months and still no update or fix for the problem that is a serious distraction, some people might say no big deal drive without it, but when u are counting on directions and your map to work then it continues to jump on and off the completely tanks this is a big issue they are ignoring!

Car does not accelerate from a full stop. Hesitates to react to gas pedal for a few seconds