2025 Subaru Impreza Complaint Log

The contact owns a 2025 Subaru Impreza. The contact stated that while their son was driving approximately 45 MPH, a loud pop sound came from the right side of the engine department, and then the steering wheel seized. The driver attempted to apply the brakes; however, the brakes failed. The vehicle ended up crashing into a nearby pole post. The air bags deployed. The driver received a hematoma on their left arm from embracing for impact of the embrace. When the ambulance arrived, they tended to the injury, but the contact was not taken to receive further medical attention. The police department was contacted, and a police report was made. The vehicle was towed, but had not been deemed totaled as of yet. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,250.

The contact owns a 2025 Subaru Impreza. The contact stated that while driving at nighttime, the headlights failed to provide adequate illumination of the roadway ahead, reducing the driver's ability to see the roadway. The vehicle was taken to the dealer, where the headlights were raised; however, the contact stated that the failure worsened while driving in foggy or rainy weather, requiring the driver to follow another vehicle to drive safely. The traction control warning light was illuminated, and the message that the Eyesight Driver Assist system was disabled was displayed. Additionally, the contact stated that the vehicle was sold brand new without a spare tire. The contact attempted to purchase a spare tire, but the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 75.

The contact owns a 2025 Subaru Impreza. The contact stated that while driving at various speeds, the Transmission Failure Communication warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed; however, the diagnosis was not available. Fault code: P1894 was retrieved. In addition, the contact stated that the vehicle was taken to the same local dealer and another local dealer for a second opinion on several occasions. The manufacturer was made aware of the failure. The failure mileage was approximately 2,700.

So far I went to Herb Gordon Auto World in Silver Spring At least three times for the eyesight system that keeps malfunctioning and they said each time there's no codes and no sensor or system error light codes on. I called and talked to Subaru customer service three times and on the fourth time I was told to go to another Subaru dealer and have it looked at as a second opinion on the 16th of aug I went to Fitzgerald Auto Mall after I talked to the service advisor Matt and found out that it had a code in it in the history PO1894 which Herb Gordon Auto World either didn't figure out how to find  or was too incompetent to find it. According to Matt at Fitzgerald the code is a communication error from the transmission which is not a good thing to have on a brand new car.  I guess Mark was the specialist and kelly is his assistant. I also talked to Erica on the 21st of August. Erica said the floater Dawn was going to call me after she talks to Fitzgerald Subaru about the code. I talked to Kelly on the 21st. and than Mark the same day. When I talk to Matt who is supposed to be the head of this case #[XXX] he told me this places you win said they can't advise a fix so we're just going to wait until you have any more problems with it and then we could fix it then maybe so I said can you not find the source of the transmission communication problem he said well we would have to find a fix to it and we can't right now certificate can't fix it or find out the source where it's coming from we have nothing to do now with it unless you have more problems and I said if I'm on the Beltway and the communication fails again will everything go off and then the car will stop now having an accident and possibly be killed So to that he stated well that's what insurance is for. This is all safety equipment because the lights come on at first that shows the eyesight error and all the red lights come on that say all the Collision avoiding systems are not working INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)