2015 Subaru Outback Complaint Log

In my 2015 Subaru Outback the battery is drained below 50% charge if the vehicle is not driven for a week. It takes daily trips to keep it charged up. The first dead battery was replaced by Subaru after 19 months under warranty. That battery lasted just over two years and it went dead too, while we were away on vacation. I replaced that battery at my expense. My safety is a concern because, if an emergency arose, I don’t know if the vehicle will start. I’ve only involved Subaru when the OEM battery died so soon after buying the car. There is/were/are no warning lights or gauges to inform me of impending battery failure. As a side note, my son owns a Subaru Forester, and because he works at home, there are days he goes without driving it, and between trips his battery is constantly self-draining, too. Very frustrating!

TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. WHILE APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH EXTREME FORCE IN ORDER TO STOP THE VEHICLE. THE CONTACT HAD TO SHIFT THE VEHICLE INTO PARK IN ORDER FOR THE VEHICLE TO REMAIN STOPPED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 7/13/18*JB *TR

INVALID BRAKING INCIDENTS WITH SUBARU OUTBACK'S EYESIGHT PRE-COLLISION BRAKING SYSTEM. MY CAR HAS BRAKE SUDDENLY, WITHOUT CAUSE ON 3 OCCASIONS. 1) SUNNY MORNING ON A CROWDED RESIDENTIAL STREET GOING LESS THAN 25MPH WITH NO CARS DIRECTLY IN FRONT OF ME, CAR GAVE WARNING AND IMMEDIATELY BRAKED STOPPING THE CAR. 2) SUNNY AFTERNOON ON A WIDE RESIDENTIAL STREET GOING ABOUT 30MPH WITH NO CARS DIRECTLY IN FRONT OF ME, CAR GAVE WARNING AND IMMEDIATELY BRAKED SLOWING THE CAR SIGNIFICANTLY. 3) DARK AND RAINING ON A MAJOR HIGHWAY GOING 70MPH USING ADAPTIVE CRUISE CONTROL WITH NO CARS AROUND ME, CAR GAVE WARNING AND IMMEDIATELY APPLIED THE BRAKES HARD (NO SKIDDING OR SWERVING) SLOWING THE CAR TO ABOUT 25MPH BEFORE RELEASING CONTROL TO ME. VERY FORTUNATE THAT NO CARS WERE BEHIND ME. AFTER EACH INCIDENT, I TOOK THE CAR INTO THE DEALERSHIP. THE DEALER WAS UNABLE TO RECREATE THE PROBLEM AND SAID THEY COULD NOT FIX THE CAR IF THEY COULD NOT RECREATE THE PROBLEM. AFTER REALIZING THE SIGNIFICANT SAFETY ISSUE FOLLOWING THE THIRD INCIDENT, I CALLED SUBARU CORPORATE CUSTOMER SERVICE. SUBARU SENT A CORPORATE ENGINEER TO LOOK AT THE CAR AND THE DATA RECORDINGS. THEY WERE UNABLE TO FIND ANY ISSUES WITH THE CAR AND AGAIN SAID THEY ARE UNABLE TO MAKE ANY REPAIRS WITHOUT RECREATING THE PROBLEM. IN THE 2+ YEARS AND OVER 30,000 MILES I'VE DRIVEN THE PROBLEM ONLY OCCURRED 3 TIMES, THE DEALER RECREATING THE PROBLEM SEEMS UNLIKELY GIVEN THEIR LIMITED TIME WITH THE CAR.

SUBARU REAR VEHICLE DETECTION (SRVD) SYSTEM HAS FAILED AFTER OWNING CAR FOR 16 MONTHS. THE 2015 OUTBACK HAS VERY BAD BLIND SPOTS AND PRESENTS A VERY UNSAFE CONDITION WHILE OPERATING THE VEHICLE IN TRAFFIC WITH THIS SYSTEM INOPERATIVE.

DRIVING DOWN THE STREET ,HEARD A LOUD POP AND THE WINDSHELD CRACKED. L SHAPED CRACK ABOUT 6 IN IN EACH DIRECTION. ABOUT THE SAME WAY THAT HAPPENED TO THE OTHER 122 PEOPLE THAT FILED COMPLAINTS FOR OUTBACK WINDSHIELDS CRACKING.

INTERMITTENTLY THE CAR DOES NOT RESPOND WHEN THE ACCELERATOR IS DEPRESSED. I AM TOLD BY THE DEALERSHIP THAT THIS IS A COMMON PROBLEM WITH THE CVT TRANSMISSION. THIS IS A MAJOR SAFETY ISSUE AS I HAVE ALMOST BEEN HIT ON SEVERAL OCCASIONS WHEN TURNING LEFT OR MERGING INTO TRAFFIC. IF THE ACCELERATOR IS DEPRESSED MORE AND MORE, THE CAR FINALLY LURCHES FORWARD (OR BACKWARD IF BACKING UP) AND THE BRAKES HAVE TO BE SLAMMED ON.

GAS PEDAL SENSOR DOSE NOT RESPOND ON TAKE OFF FROM STOPPED VEHICLE. HAVE ALMOST BEEN T-BONE 5-6 TIMES. ALSO FROM A COST TO PUTTING PRESSURE ON PEDAL IT FAILS TO RESPOND. ON LEFT TURNS YOU ARE A SITTING DUCK NOT KNOWING IF PEDAL WILL RESPOND OR YOU ARE SITTING OUT IN FRONT OF SOME CLOSING IN ON YOU AT HIGH RATE SPEED . THIS HAS HAPPENED 10 -12 TIMES ON HIGHWAYS AN CITY STREETS

THE FRONT PASSENGER DOOR HAS DELAMINATED. THIS IS CONFIRMED BY A THE DOOR SOUNDING LIKE A DRUM WHEN CLOSED, THE LOWER PORTION OF THE DOOR VIBRATING WHEN CLOSED AND A MECHANIC AT THE DARYL WALTRIP DEALERSHIP WHO INSPECTED THE INSIDE OF THE DOOR. THE DEALER ONLY WANTS TO PUT A BAND AID ON THE PROBLEM BY PLACING PADS INSIDE THE DOOR TO DEADEN THE SOUND. THE CONCERN IS FOR THE FRONT SEAT PASSENGER WHO COULD BE SERIOUSLY INJURED IN A SIDE IMPACT COLLISION BECAUSE OF THE REDUCED STRUCTURAL INTEGRITY OF THE DOOR.

FILE UPLOADED BELOW PICTURES #4 AND #5 WERE NOT ABLE TO BE DOWNLOADED WHICH SHOW CLOSEUPS OF THE TIRE MARKS IN THE BARK CHIPS. #3 SHOWS THE COMPLETE TIRE MARK IN THE BARK CHIPS.

OCTOBER 1, 2016 11:50AM, 32,00MILES SUDDEN UNINTENDED ACCELERATION (SUA) MY WIFE HAD AN ACCELERATION AND BRAKE MALFUNCTION ON THIS DATE AND TIME.SHE HAD JUST TURNED INTO A PARKING LOT AND ATTEMPTED TO TURN INTO A PARKING SPACE. AS SHE TOOK HER FOOT OFF THE ACCELERATOR AND APPLIED PRESSURE TO THE BRAKE, THE CAR ACCELERATED AND THE BRAKE WOULD NOT FUNCTION. THE CAR RAN OVER THE YELLOW CEMENT BARRIER AND WAS HEADING FOR A TREE, SHE CONTINUED TO APPLY PRESSURE TO THE BRAKE AND IT DID NOT RESPOND AS SHE TURNED THE CAR RIGHT TO MISS THE TREE. REALIZING SHE MAY BE HEADING FOR THE STREET SHE TURNED HARD RIGHT, STILL APPLYING PRESSURE TO A UNRESPONSIVE BRAKE PEDAL. SHE CONTINUED TO STEER HARD RIGHT TO MISS A FIRE HYDRANT. SHE LEFT TIRE MARKS IN THE BARK CHIPS NEAR THE HYDRANT. THE BRAKE FINALLY ENGAGED AND THE CAR CAME TO A STOP IN FRONT OF ANOTHER CEMENT PARKING BARRIER THAT WAS PERPENDICULAR TO THE STREET. SHE SAT FOR APPROXIMATELY A MINUTE, GATHERING HER THOUGHTS AND TALKING TO HER GRANDCHILD, IN THE BACK SEAT. SHE THEN DROVE SLOWLY OVER THE BARRIER AND PARKED. SHE DROVE AROUND THE PARKING LOT STOPPING AND STARTING BEFORE PROCEEDING HOME, APPROXIMATELY 2 MILES. THIS WAS A SUDDEN AND RANDOM ACCELERATION AND THE BRAKES WOULD NOT FUNCTION. WE BELIEVE IT HAS TO DO WITH THE COMPUTER THAT CONTROLS THROTTLE AND THAT IT MALFUNCTIONED. WE DO NOT FEE SAFE IN THIS CAR AND ARE CONCERNED THAT THIS SUA MIGHT HAPPEN AGAIN. WE ARE ASKING SUBARU TO REPLACE THIS CONTROL COMPUTER. IT IS AT THE DEALERSHIP WAITING ON THEIR EVALUATION. WE WANT TO DRIVE AND FEEL SAFE IN OUR 2015 SUBARU OUTBACK! THERE SHOULD BE NO DOUBT OR HESITATION IN KEEPING US SAFE AND ONE INCIDENT OF SUA/BRAKE MALFUNCTION IS ONE TOO MANY. WE HAVE PICTURES OF THE AREA SHOWING THE TREE, FIRE HYDRANT AND BARK CHIPS WITH TIRE MARKS. YOU CAN FOLLOW THE PATH OF THE VEHICLE THROUGH THE PICTURE.

LEFT HAND WHEEL BEARINGS (HUB UNIT) FAILED AND WAS REPLACED UNDER WARRANTY AT 17,000 MILES. RIGHT HAND WHEEL BEARING (HUB UNIT) FAILED AND WAS REPLACED UNDER WARRANTY AT 32,000 MILES.

I WAS FORCED TO REPLACE A 2ND FAILED WHEEL BEARING (LEFT FRONT WHEEL) ON MY 2015 SUBARU OUTBACK 4CYL. LIMITED AFTER 35270 MILES TODAY 29JULY2016. THE FIRST FAILED WHEEL BEARING TO BE REPLACED OCCURRED ON 15JANUARY2016 INVOLVING THE LEFT REAR WHEEL. IN BOTH CASES ABNORMAL NOISE LEVELS WHILE DRIVING FROM THE RESPECTIVE INVOLVED CORNERS OF THE CAR LEAD ME CONTACT TO DEALER TO CONFIRM SUSPICIONS OF POTENTIAL WHEEL BEARING FAILURE IN THE MAKING. BOTH BEARINGS WERE REPLACED UNDER WARRANTEE CONDITIONS AND I AM FOR THE MOST PART SATISFIED WITH THE REPAIRS PERFORMED. HOWEVER, HAVING TWO BEARINGS FAIL THAT NORMALLY COULD BE EXPECTED TO LAST THE LIFE OF THE CAR LEADS ME TO CONCLUDE THAT THERE IS A BATCH OF DEFECTIVE BEARINGS PRODUCED FOR SUBARU THAT MAY ALSO BE FOUND ON OTHER CARS ASSEMBLED APPROXIMATELY THE SAME TIME MY CAR WAS MADE IN DECEMBER 2014 AT SUBARU'S INDIANA ASSEMBLY PLANT. I FEEL THIS IS WORTH A FURTHER INVESTIGATION BY YOUR ORGANIZATION AS MOST CONSUMERS PROBABLY DON'T HAVE A CLUE WHAT A FAILING WHEEL BEARING SOUNDS LIKE AND MORE LIKELY HAVE NO IDEA HOW POTENTIALLY DANGEROUS IT IS TO IGNORE TO WARNING SIGNS TO THEIR DETRIMENT. THE SUBARU DEALER TO CONTACT REGARDING MY SPECIFIC CAR IS METRIC AUTO SALES, INC., 1767 EAST JERICHO TURNPIKE, HUNTINGTON, NY 11743 (631) 499-6777

I WAS DRIVING DOWN A CITY STREET GOING 40 MPH WHEN I HEARD A POP COMING FROM THE WINDSHIELD. WHEN I LOOKED OVER, THERE WAS A CRACK ABOUT MIDWAY UP THE WINDSHIELD. IT RAN FROM THE FAR RIGHT TOWARD THE MIDDLE ABOUT 10 INCHES AND THEN DOWNWARD. IT WAS CURVING DOWNWARD. THERE WAS ONE CAR IN FRONT ABOUT 25 YARDS AWAY GOING ABOUT THE SAME SPEED AS I WAS. I COULD NOT BELIEVE THAT THE CAR IN FRONT OF ME COULD HAVE THROWN A ROCK THAT FAR AND HARD ENOUGH TO BREAK MY WINDSHIELD. I HAVE BEEN HIT MANY TIMES BEFORE ON THE HIGHWAY AND MY WINDOW HAD NEVER BROKEN. ONLY SMALL NICKS THAT I CAN SEE. I GOT TO THE THEATER AND GOT OUT TO LOOK AT THE WINDOW. THE CRACK STARTED FROM THE EDGE OF THE WINDOW. I COULD NOT SEE WHERE ANYTHING HAD HIT THE WINDOW. IT WAS A CLEAN BREAK. I HAD TO TAKE MY OUTBACK TO THE DEALER BECAUSE I'M HAVING PROBLEMS WITH THE WINDOW EXPRESS SWITCH, AND THEY LOOKED AT MY WINDSHIELD. THEY ARE GOING TO REPLACE IT BECAUSE I HAD PURCHASED EXTENDED COVERAGE AND IT WAS COVERED.

TECHNICIAN AND SERVICE ADVISOR INFORMED ME THAT A 80 PIN CONNECTOR THAT CONTROLS THE HEAD SYSTEM HAD CAUGHT ON FIRE AND FUSED TWO CONNECTORS TOGETHER. I USED THE HVAC SYSTEM ON MY WAY HOME FROM WORK AND PARKED THE VEHICLE IN THE GARAGE.IF THIS HAPPENED IN THE GARAGE IT COULD HAVE RESULTED IN A CATASTROPHIC HOUSE FIRE.

AFTER BEING PARKED AND UNUSED FOR AS FEW AS 3 DAYS, THE BATTERY DRAINS AND THE CAR WILL NOT START. THIS HAS HAPPENED ON TWO OCCASIONS. SEVERAL OTHER OWNERS OF 4 CYLINDER 2015 OUTBACKS HAVE REPORTED THIS ISSUE AT HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/138-GEN-5-2015-PRESENT/344506-DEAD-BATTERY-2016-A.HTML

I WAS DRIVING MY 2015 SUBARU OUTBACK ON THE HIGHWAY, NORTHBOUND INTERSTATE 280, IN WOODSIDE, CALIFORNIA, ON MAY 27, 2016. SUDDENLY I SAW A SMALL CRACK ON MY WINDSHIELD THAT GREW TO ABOUT 6 INCHES IN A FEW SECONDS, STARTING FROM THE WIPERS, AT THE BOTTOM AND A BIT TOWARDS THE DRIVER SIDE AND GOING UP THEN CURVING TOWARDS THE RIGHT, IN AN L SHAPE. BY THE NEXT MORNING THE HORIZONTAL PART OF THE CRACK HAD EXPANDED AT LEAST 12 INCHES MORE. I DID NOT HEAR THE NOISE OF IMPACT OF A STONE OR ANY OTHER OBJECT.

THIS IS MY ORIGINAL 2015 OUTBACK. I OWN 2 2015S. MY OTHER ONE ONE HAD A WINDSHIELD ISSUE WHEN I WAS DRIVING AROUND 35 ON A COLD NIGHT. THERE WAS A LARGE POP AND SUDDENLY A CRACK APPEARED ON THE PASSENGER SIDE. OVER THE NEXT DAYS IT GREW INTO A BACKWARDS "J". DEALER SAID IT WAS NOT COVERED, HOWEVER IT WAS DIFFICULT TO EVEN SEE A MARK THAT WOULD INDICATE IT WAS HIT FROM A ROCK, AND NOT DEFECTIVE. WE WENT AHEAD AND FIXED IT, EVEN THOUGH WE THOUGHT IT WAS ODD. THE OTHER MORNING, WE WENT DOWN TO THE GARAGE AND FOUND THAT OUR ORIGINAL 2015 HAD A SIMILAR CRACK ON THE DRIVER'S SIDE, IN A SIMILAR SHAPE AND LENGTH. THE DAY BEFORE, WE DROVE THE CAR TO THE BEACH. NOTHING HIT IT, AND THE CRACK IS SMOOTH, WITH NOTHING FOUND WHERE IT ORIGINATES. SOMETHING IS DEFECTIVE WITH THESE WINDSHIELDS. THERE IS NO WAY 2 WINDSHIELDS ON 2 NEW CARS SHOULD BOTH HAVE TO BE REPLACED. WE OWN OURS CARS A LONG TIME, AND HAVE NEVER HAD A WINDSHIELD EXPERIENCE LIKE THIS, AND IF A ROCK EVER HITS ONE, IT'S A TINY MARK THAT CAN BE HANDLED BY INSURANCE. SOMETHING IS WRONG BUT SUBARU HAS WRITTEN IT SO ANY UPPER WINDSHIELD ISSUES ARE NOT INCLUDED, AND THIS IS NOT RIGHT. WE ARE GOING BUYING OUR SECOND ONE IN FOUR MONTHS, WITH EYESIGHT. THERE IS A DEFECT.

AFTER 2 YEARS OF OWNERSHIP ON MY BRAND NEW SUBARU OUTBACK 2015, I HAVE NOTICED A LOUD SQUEAKY SOUND COMING FROM THE ENGINE WHEN I START MY CAR AFTER IT RAINED/SNOWED. THE SOUND WOULD GO AWAY AFTER A FEW MINUTES, HOWEVER, IT DIDN'T SEEM NORMAL. I TOOK THE CAR TO THE DEALERSHIP TO HAVE IT CHECKED OUT. THE DEALERSHIP TOLD ME THAT NOTHING IS WRONG AND IT IS PERFECTLY FINE. HOWEVER, THE SQUEAKY NOISE STILL OCCURS AFTER RAIN/SNOW. IT SEEMS TO ME THAT WATER IS LEAKING INTO A BELT WHEN IT'S NOT SUPPOSE TO AND IT IS CAUSING THE NOISE WHEN THE ENGINE IS STARTED. SUBARU NEEDS TO LOOK INTO THIS ISSUE BECAUSE THIS PROBLEM ONLY HAPPENS AFTER IT RAINS/SNOWS AND CANNOT BE REPLICATED WHEN THE CAR IS BROUGHT TO THE DEALERSHIP. THEREFORE, IT IS HARD TO HAVE THIS ISSUE FIXED.

Repeated dead batteries. Replaced OEM battery in year 2, new battery also comes up dead regularly. There is clearly a parasitic battery drain happening. Burning oil, this car burns more oil than any car I have ever owned. Subaru claims it is within specification, but their specification is 1 quart between changes, this is a ridiculous claim in 2021. Heat shield and exhaust noise. Always a new noise or exhaust leak. Lights are not adequate for country driving, it is dangerous.

WINDSHIELD CRACKED FROM PASSENGER SIDE WIPER AREA UP AND ACROSS WINDSHIELD WHILE CAR WAS PARKED. HAD RECEIVED A LETTER FROM SUBARU INDICATING THERE WAS A POTENTIAL WEAKNESS IN WINDSHIELD - DEALER REFUSED TO REPLACE WINDSHIELD . CLAIMED DAMAGE WAS FROM A ROCK.

WHEN I PULL THE EXPRESS WINDOW SWITCH TO LIFT MY DRIVER SIDE WINDOW, IT WILL GO ALL THE WAY UP AND THEN COME DOWN ABOUT HALFWAY. IT WILL NOT LET ME RAISE THE WINDOW UNLESS I MOVE THE SWITCH DOWN TO LOWER THE WINDOW. I THINK THE FIRST TIME IT DID IT WAS AROUND MAY, 2016. BY JULY, IT WAS DOING MORE AND MORE OFTEN, AND THE PASSENGER SIDE WAS ALSO DOING THE SAME THING. I TOOK IT TO THE DEALER ON JULY 26 AND THEY TOLD ME THEY HAD TO REPROGRAM IT. THEY SAID IF IT DOES IT AGAIN, JUST HOLD THE SWITCH UP FOR 5 SECONDS AND THAT SHOULD REPROGRAM IT AGAIN. THAT DID NOT HELP. BOTH MY WINDOWS ARE DOING IT MORE OFTEN NOW. WHEN I GO BACK TO DEALER TO HAVE MY WINDSHIELD FIXED, I WILL LET THEM KNOW THAT MY POWER WINDOWS ARE STILL NOT WORKING PROPERLY. THIS PROBLEM OCCURS WHILE I AM DRIVING OR STATIONARY. IT DOES NOT DO IT ALL THE TIME, BUT IT DOES IT ENOUGH TIMES THAT IT IS PROBLEMATIC.

CAR PURCHASED NEW 2/25/2015. THE BATTERY DIED 4/27/2016 AT 9890 MILES AND REPLACED UNDER WARRANTEE BY SUBARU. THE BATTERY DIED AGAIN ON 9/11/2018 AT 35067 MILES AND WAS AGAIN REPLACED BY SUBARU, THOUGH NOT UNDER WARRANTY. SUBARU OBVIOUSLY AGREES THAT THERE IS A PROBLEM. THE BATTERY IS AGAIN SHOWING SIGNS OF WEEKNESS IN 2021, AND I AM WORRIED IT WILL DIE YET AGAIN.

WHILE DRIVING THE CAR, A CRACK APPEARED IN MY WINDSHIELD ON THE DRIVER SIDE. IT FORMED AN REVERSE L ABOUT THE MIDDLE OF THE WINDSHIELD. THERE WAS NO IMPACT OR ANYTHING HITTING THE WINDSHIELD. THE CRACK APPEARED BEFORE MY EYES AS I WAS DRIVING UP THE ROAD.

BRAKE PEDAL CAN BE DEPRESSED BELOW THE ACCELERATOR. IF THE RIGHT FOOT IS ONLY PARTLALLY ON THE BRAKE PEDAL, THE RIGHT FOOT CAN DEPRESS THE ACCELERATOR AT THE SAME TIME. WHEN STOPPED AT A LIGHT OR NEARLY STOPPED, THE CAR ACCELERATES UNINTENTIONALLY. NO ACCIDENTS.

WINDSHIELD CRACKED FROM DRIVERS SIDE BOTTOM CORNER ACROSS THE MID LINE ABOVE THE STEERING WHEEL TO PASSENGER SIDE WITHOUT WARNING OR IMPACT FROM AN ROCK OR OBJECT. CRACK BEGUN WHILE DRIVING ON FREEWAY AND WITHIN 45 SECONDS EXTENDED ACROSS THE WINDSHIELD FROM DRIVERS SIDE TO THE MID POINT OF THE WINDSHIELD. CRACK IS IN DRIVERS LINE OF SIGHT, AND A SAFETY HAZARD. TOOK IT TO DEALER, WHO RESPONDED, THAT IT IS A COMMON OCCURRENCE IN THIS MODEL. PULLED OVER AND FOUND NO IMPACT OR ROCK CHIP ANYWHERE ALONG CRACK. WINDSHIELD DEFECTIVE.

6-8 INCH CRACK IN WINDSHIELD, NO ROCK IMPACT OR PREVIOUS DAMAGE. WINDSHIELD HAS TO BE REPLACED AND EYESIGHT SYSTEM RE-CALIBRATED. CRACK OCCURRED DRIVING STRAIGHT ON A 4 LANE HIGHWAY, NO TRUCKS IN THE AREA, NOT CLOSE TO OTHER CARS.

SUBARU 2015 WINDSHIELD CRACK: DRIVING INTO ALBUQUERQUE NM FROM SANTA FE ON HWY25, I SAW A CRACK APPEAR IN MY WINDSHIELD, FROM THE DRIVER'S SIDE. THE NEXT DAY IT HAD GROWN INTO AN L SHAPE.IN 2 MORE DAYS IT HAD GROWN TO AN S SHAPE. I DID NOT SEE ANY CARS CLOSE BY OR ANY ROCK AT THE TIME THE CRACK APPEARED. WHEN I CALLED THE DEALER, I WAS TOLD TO COME IN ON 4-27-16 FOR MY ANNUAL MAINTENANCE, BUT WAS CONCERNED BECAUSE THE CRACK KEPT GROWING. I WENT TO THE ALBUQUERQUE GARCIA DEALER TODAY 4-14-16, I WAS TOLD A TINY PINPOINT SPOT ON THE LEFT SIDE OF THE WINDSHIELD INDICATED A ROCK HAD CAUSED THE CRACK TO START. BUT I HAVE DRIVEN CARS FOR 40 YEARS AND NEVER SEEN ANYTHING THIS DRAMATIC. I NOW HAVE READ ONLINE ABOUT DOZENS OF COMPLAINTS LIKE MINE AND MOST VICTIMS BELIEVE THE FLEXING OF THE CAR BODY MAY HAVE CAUSED THIS CRACK. THE FRAGILITY OF THIS WINDSHIELD MAKES THIS CAR EXTREMELY DANGEROUS. I BELIEVE THIS CAR SHOULD HAVE A SAFETY RECALL.

IN MOTION.ON COUNTRY ROAD. THERE IS A GAP IN THE STEERING WHEEL COLUMN WHERE I GOT MY FINGER CAUGHT WHILE TURNING RIGHT. VERY SHARP PAIN WHILE RETURNING THE WHEEL TO STRAIGHT. HAD TO MORE THE WHEEL RIGHT AGAIN TO REMOVE MY FINGER. COULD HAVE CAUSED SERIOUS PROBLEM. I WAS NOW ON A STRAIGHT SECTION OF ROAD AND ENDED UP ON RIGHT SHOULDER AS I TURNED THE WHEEL TO EXTRICATE MY FINGER. I SUPPOSE ONE COULD LOSE PART OF FINGER OR CAUSE AN ACCIDENT.

AFTER MOVING VEHICLE IN REVERSE, THEN SHIFTING INTO DRIVE, THE TRANSMISSION REMAINS IN NEUTRAL UNTIL THE ACCELERATOR IS DEPRESSED ALLOWING CAR TO ROLL BACKWARD IF ON AN INCLINE. THERE IS THEN A SURGE FORWARD WHEN IT DOES ENGAGE. ALSO, ON A COLD START WHEN TEMP. IS BELOW 0 TRANS WILL STAY 1-2 GEARS LOWER THAN IT SHOULD FOR > 5 MILES ALLOWING FOR EXCESSIVE ENGINE RPMS. AFTER TAKING CAR TO DEALER, I WAS INFORMED THAT BOTH THESE CONDITIONS WERE NORMAL FOR THIS TRANSMISSION.

DRIVING AT HIGHWAY SPEED AND SUNROOF GLASS EXPLODED FOR NO KNOWN REASON. SHATTERED GLASS RAINED DOWN INTO DRIVER COMPARTMENT. SUNROOF WAS CLOSED AT THE TIME. HAD SIMILAR ISSUE WITH FRONT WINDSCREEN CRACKING FOR NO APPARENT REASON. CAR WAS SITTING IN DRIVEWAY.

DRIVERS SIDE FRONT WHEEL BEARING FAILED AT LESS THAN 8000 MILES. REPLACED UNDER WARRANTY BY DEALER. NO HISTORY OF DRIVING THROUGH WATER OR ACCIDENT. LARGE PORTION OF DRIVING DOES OCCUR ON MILD MOUNTAIN ROAD.

LINES HAVE APPEARED ACROSS MY NAVIGATION SCREEN. LINES MAKE THE SCREEN ALMOST IMPOSSIBLE TO READ THE SCREEN ESPECIALLY IN STRONG LIGHT DUE TO THE GLARE. THE BACK UP CAMERA VIEW IS ALSO IMPEDED BY THE LINES AND THE GLARE. THE DEALER TELLS ME THAT THIS IS NORMAL AS IT IS PART OF THE TOUCH SCREEN. THESE LINES WERE NOT ON THE SCREEN FOR THE FIRST YEAR I HAD THE VEHICLE. THE DEALER WILL NOT ADDRESS THE ISSUE EVEN THOUGH THE CAR IS STILL UNDER WARRANTY. THE LINES APPEAR AT ALL TIMES (WHEN THE VEHICLE IS MOVING OR STOPPED).

FRONT WINDSHIELD DEVELOPED A 20 INCH CRACK, RUNNING FROM PILLAR ON PASSENGER SIDE, TOWARD CENTER OF WINDSHIELD. NO APPEARANCE OF ROCK STRIKE. NO SOUND OF ROCK STRIKE WHEN CRACK FIRST DEVELOPED. CRACK STARTED AT AROUND 14 INCHES, AND CONTINUES TO GROW LONGER. CAR WAS BEING DRIVEN AT HIGHWAY SPEEDS WHEN CRACK FIRST APPEARED, AT AROUND 75 MPH.

WE TEST DRIVE A 2015 OUTBACK SUBARU AT THE DEALERSHIP. IT HAD A CRACK IN IT AND DIDN'T THINK TO MUCH OF IT 20K MILES. WE ENDED UP PURCHASING THIS ONE PRIVATELY AND IT HAS A CRACKED WINDSHIELD AS WELL. IT ONLY HAS 11K MILES. THE CRACK ON THE OUTBACK THAT WE PURCHASED STARTS AT THE TOP MIDDLE OF THE WINDSHIELD BEHIND THE REARVIEW MIRROW AND CUTS DOWN AND TO THE RIGHT ABOUT 8 INCHES. AFTER READING THE COMPLAINTS ON THIS SITE, IT SEEMS THAT THERE'S A HUGE DEFECT WITH THE WINDSHIELD AND DEFROSTER THAT NEEDS TO BE RECALLED. THIS IS A MASSIVE SAFETY ISSUE!

ON 2/11/2016, I WAS DRIVING MY 2015 OUTBACK ON HIGHWAY 50 NEAR FOLSOM, CA. THERE WAS NO VEHICLE IN FRONT OF MY VEHICLE WITH IN 300 FEET. ALL OF A SUDDEN, I NOTICED THERE WAS A 5 TO 6 INCH LONG CRACK ON THE WINDSHIELD LOCATED THE DRIVER SIDE LOWER CORNER. ALTHOUGH LATER ON WE FOUND THERE WAS A CHIP ON THE WINDSHIELD, NO BODY ON THE CAR HEARD ANYTHING HIT THE WINDSHIELD, NOR SAW ANYTHING HIT THE WINDSHIELD. WITHIN A FEW DAYS, THAT CRACK BECAME A TWO FEET LONG CRACK FROM THE DRIVER SIDE LOWER CORNER ALL THE WAY TO THE CENTER OF THE WINDSHIELD. AND IT KEEP REFLECTING STRONG LIGHTS FROM DIFFERENT DIRECTIONS WHICH MADE IT MORE DIFFICULT TO SEE THINGS IN FRONT OF MY VEHICLE. THIS WAS THE SECOND WINDSHIELD I HAVE WITHIN ONE YEAR'S OWNERSHIP OF THIS CAR. THE FIRST ONE WAS CRACKED WHEN I PARKED MY CAR IN THE PARKING LOT OF A COSTCO WAREHOUSE. LOOKING AT THE COMPLAINS FILED AGAINST THE 2015 AND 2016 OUTBACK ON NHTSA, ALMOST 50% COMPLAINS ARE ABOUT WINDSHIELD CRACKING ISSUE. THIS RATIO IS THE WAY HIGHER THAN SIMILAR VEHICLES AND PREVIOUS MODEL YEARS. ALTHOUGH SUBARU EXTENDED WIND SHIELD WARRANTY UNDER CERTAIN CIRCUMSTANCES, THE PROBLEM IS NOT SOLVED. THAT'S WHY 2016 OUTBACK OWNERS ARE RUNNING INTO SAME SITUATION. PLEASE STEP IN AND URGE SUBARU TO DELIVER A REAL SOLUTION.

SUNROOF EXLOSION. ON FEBRUARY 1, 2016 MY WIFE WAS DRIVING TO WORK AT ABOUT 8:00 AM RUSH HOUR AND WHILE IN THE MOVING LINE ENTERING THE EASTWARD US I69 AT THE TEXAS HWY 6 SOUTH ENTRANCE IN SUGAR LAND TEXAS, AT AN AVERAGE SPEED BETWEEN 5-10 MPG THE SUNROOF OF OUR 2016 SUBARU 3.6R WITH 11305 MILES EXPLODED AND SHATTERED INTO HUNDREDS OF SMALL PIECES THAT COLLECTED ON THE SUNLIGHT PROTECTIVE SCREEN. AFTER I TALKED TO MY WIFE AND VERIFIED THAT SHE HAD RECEIVED NO DAMAGE FROM THE INCIDENT I CALLED THE GILLMAN SOUTHWEST HOUSTON SUBARU DEALERSHIP WHERE WE BOUGHT THE CAR ON MAY 30 2015 AND MADE A SERVICE APPOINTMENT FOR THE NEXT DAY. DURING THE SERVICE CHECK-IN ON FEBRUARY 2, 2016 TOGETHER WITH THE GILLMAN SERVICE CONSULTANT WE LOOKED AS THOROUGHLY AS IT WAS POSSIBLE THROUGH THE GLASS DEBRIS TO TRY TO FIND ANY FOREIGN OBJECT THAT MIGHT HAVE CAUSED THE DAMAGED BUT WE DID NOT FIND ANYTHING. I VERY SPECIFICALLY REQUESTED THAT WHEN THE SUNROOF WAS TAKEN OUT OF THE CAR FOR REPLACEMENT THAT THEY PERFORM ANOTHER SEARCH SINCE IT WOULD BE EASIER TO DO THE SEARCH WITH THE SUNROOF ASSEMBLY OUT ON THE FLOOR. WHEN THE CAR WAS REPAIRED AND RETURNED THE GILLMAN REPRESENTATIVE CONFIRMED THAT THEY HAD DONE ANOTHER SEARCH BUT FAILED TO FIND ANY FOREIGN OBJECT ON THE GLASS DEBRIS. BECAUSE THE DEALERSHIP DID NOT HAVE A SUNROOF ON STOCK I LEFT THE CAR ON THE DEALERSHIP UNTIL FEBRUARY 5, 2016 WHEN THE CAR WAS RETURNED. DURING THE CHECKOUT I WAS INFORMED THAT THE REPAIRS WERE NOT COVERED UNDER THE CAR WARRANTY BECAUSE IT WAS ASSUMED THAT A FOREIGN OBJECT HAD CAUSED THE DAMAGE AND I WAS CHARGED $666.34 THE DECEMBER 2017 EDITION OF CONSUMER REPORTS MADE ME REALIZE THAT THIS IS A POTENTIAL SAFETY ISSUE THAT SHOULD BE REPORTED.

DRIVING ON A ROAD TRAVELING APPROX. 35 MILES AN HOUR ON A COLD NIGHT. HEARD A LOUD POP AROUND THE PASSENGER SIDE UPPER WINDSHIELD. A SMALL CRACK APPEARED. THERE WAS NO BUMP OR ROCK HIT AS THE REST OF THE AREA APPEARED SMOOTH. CRACK SPREAD INTO BACKWARDS "J" SHAPE OVER NEXT FEW DAYS AT LEAST 12 INCHES LONG. DEALERSHIP TOLD ME IT WASN'T COVERED AND THERE WAS A ROCK HIT. BUT THE AREA WAS SMOOTH AND I'VE BEEN DRIVING FOR 30 YEARS AND HAVE NEVER HAD THIS HAPPEN. WE ATE THE COST BECAUSE IT NEEDED TO BE REPAIRED, EVEN THOUGH CONSIDERED IT ODD THAT THIS WOULD HAPPEN. HOWEVER, WE HAPPEN TO OWN ANOTHER 2015 OUTBACK. YESTERDAY, WE WENT INTO THE GARAGE TO START THE CAR AND THERE IS A 12 INCH CRACK - THE SAME SHAPE- ON THE DRIVER'S SIDE IN THE SAME LOCATIONS. NO SIGNS OF A ROCK HIT. WEATHER HAS BEEN VERY WARM, BUT THIS TIME, THE CAR WAS PARKED. SOMETHING IS WRONG. 2 - 2015 OUTBACKS? 2 "J" SHAPED CRACKS? IT'S NO COINCIDENCE AND TOO MANY COMPLAINTS ON LINE FROM PEOPLE WITH SIMILAR SITUATIONS. WINDSHIELD IS FAULTY AND SUBARU WON'T STEP UP AND INCLUDE THE UPPER PART IN ITS RECALLS. IT NEEDS TO. VERY DISSATISFIED CUSTOMER.

SHORTLY AFTER PURCHASING OUR VEHICLE, A PEBBLE HIT THE WINDSHIELD CAUSING A CHIP IN DRIVERS SIDE. CHIP WAS REPAIRED BY OUR DEALERSHIP, BUT WAS IN LINE OF VISION. WAS EXCEPTING THIS REPAIR, BUT THOUGHT THE WINDSHIELD MATERIAL WAS TOO SOFT OR BRITTLE FOR THIS SMALL REPAIR, NOW HAVE A BROKEN WINDSHIELD FROM CHIP ON LEFT SIDE, NEEDS REPLACING.

WHILE I WAS DRIVING I HEARD A POP, DID SEE OR NOTICE ANYTHING. NEXT DAY I HAD A CRACK IN MY DRIVER SIDE WINDSHIELD, ABOUT 8-10 INCHES CRACK. THOUGHT I HAD GLASS COVERAGE BUT ITS $1000 DEDUCTIBLE. SAFELITE COST IS $461.55. I HAVE THE 2015 SUBARU OUTBACK WITH EYESIGHT, THAT MEANS AFTER SAFELIGHT REPAIRS THE WINDSHIELD I THEN NEED TO BRING THE CAR TO MY SUBARU DEALER TO HAVE THE EYESIGHT RECALIBRATE FOR ABOUT $200. MY CAR ONLY HAS 8700 MILES. LOOKING AT OTHER COMMENTS, THIS SEEMS TO BE A BIG PROBLEM WITH 2015 SUBARU OUTBACKS. IF I HAD FULL GLASS COVERAGE I WOULD HAVE CARED OR WROTE ABOUT THIS. HOPE SUBARU FIXES THIS PROBLEM. THANKS AND HOPE EVERYONE STAYS SAFE. AFTER SEEING THE NOTE BELOW I WAS IN MOTION ON A 2 LANE STREET. I DO DRIVE FROM NY TO FLORIDA TWICE A YEAR AND DON'T KNOW WHAT I WOULD DO IF THIS HAPPENED ON A LONG TRIP. DOESN'T SEEM SAFE IF SUBARU HAS DEFECTIVE WINDSHIELDS

EXTREME ENGINE HESITATION (CVT) FROM IDLE STOP MAKING A TURN, IE CENTER TURNING LANE. DRIVER CANNOT RELY ON NORMAL OPPOSING TRAFFIC BREAKS TO COMPLETE A TURN. YOU MUST INCREASE THAT DISTANCE BY AT LEAST 5 TIMES, THEN YOU DON'T KNOW IF ENGINE/TRANSMISSION WILL KICK BACK IN! THIS IS EXTREMELY DANGEROUS! DEALER: "THAT'S THE WAY ITS SUPPOSED TO WORK!??? THIS HAS HAPPENED SEVERAL TIMES!

WHILE PARKED OVERNIGHT THE FRONT WINDSHIELD DEVELOPED A18 INCH HORIZONTAL CRACK AT EYE LEVEL STARTED FROM THE DRIVERS SIDE. THE CRACK IS TRAVELING. AIR TEMP WAS IN THE 70'S, NO RAIN OR HAIL, HAPPENED SOMETIME BETWEEN DEC 24-26, 2015. ODOMETER WAS 9200. I SAW ON A CAR COMPLAINTS WEBSITE MANY OTHER 2015 OUTBACKS WITH THE SAME ISSUE.

WHEN APPLYING THE BREAKS SOMETIMES MY FOOT HITS THE GAS PEDAL. 2ND. OUTBACK I PURCHASED .NEVER HAPPENED BEFORE. HAD CAR SINCE 21 MAY 2015 HAPPENED APPROX. 4 TIMES.

DURING A RECENT TRIP TO COLORADO, THE FRONT WINDSHIELD ON MY NEW 2015 SUBARU OUTBACK DEVELOPED A DOZEN SMALL PITS IN THE EXTERIOR GLASS SURFACE FROM CONTACT WITH VERY TINY PEBBLES. TWO OF THE PITS HAVE DEVELOPED LARGE CRACKS THAT HAVE GROWN TO LENGTHS EXCEEDING 15 INCHES. THE TINY PEBBLE STRIKES SHOULD NOT HAVE CAUSED SUCH PITS BASED ON MY EXTENSIVE DRIVING EXPERIENCE. I BELIEVE THERE TO BE A DEFECT IN THE GLASS ITSELF, MAKING IT UNUSUALLY BRITTLE. THE PEBBLE STRIKES OCCURRED WHILE DRIVING AT HIGHWAY SPEEDS (I.E. 55-65 MPH) ON PAVED ROADWAYS. THE TEMPERATURE OUTSIDE DURING THE PEBBLE STRIKES, WHICH TOOK PLACE OVER SEVERAL DAYS OF DRIVING, RANGED FROM 20 TO 45 DEGREES F. THE CRACKS APPEAR TO STILL BE GROWING.

PURCHASED THE 2015 OUTBACK IN SEPT. 2014. TOOK TO BACK TO DEALERSHIP SERVICE DEPT. OCTOBER. 24, 2014 BECAUSE OF LOUD POPPING NOISE AROUND WINDSHIELD ESPECIALLY WHEN BLUETOOTH PHONE CONNECTED. THEY COULD NOT FIND ANY PROBLEMS. POPPING NOISE AROUND WINDSHIELD CONTINUED FROM TIME TO TIME. TOOK BACK TO DEALER JULY 29, 2015 FOR POPPING NOISE AROUND WINDSHIELD AND POOR RADIO AM RECEPTION. THEY REPLACED THE RADIO BUT AM RADIO RECEPTION STILL NOT GREAT. GOT IN THE OUTBACK ON NOV 17, 2015 AND THERE WAS A 5" CRACK ON THE BOTTOM OF THE WINDSHIELD SLIGHTLY RIGHT OF THE CENTER. A COUPLE OF WEEKS BEFORE THIS I WAS DRIVING AND HEARD A VERY LOUD POPPING NOISE. IT MADE ME JUMP AS I THOUGHT THE WINDSHIELD WAS GOING TO SHATTER BUT NOTHING HAPPENED. I HAD RECEIVED A LETTER FROM SUBARU ABOUT WINDSHIELD CRACKING PROBLEMS SO I CONTACTED THE DEALERSHIP. I TOOK IT IN SO THEY COULD TAKE A PICTURE. AT THAT TIME I ALSO REPORTED PROBLEMS WITH THE DEFROSTER NOT KEEPING THE WINDSHIELD CLEAR ESPECIALLY ON RAINY DAYS AND NIGHTS. THIS PROBLEM WITH THE DEFROSTER HAS OCCURRED SEVERAL TIMES AND IT WAS I THE LOWER PORTION OF THE WINDSHIELD. I THOUGHT THE SUBARU HAD ELECTRICAL L ISSUES BECAUSE OF THE POPPING, POOR AM RADIO RECEPTION AND THE DEFROSTER. NOW THE WINDSHIELD! THIS IS MY FIRST SUBARU AND POSSIBLY LAST IF THE PROBLEMS PERSIST. ALL OF THE INCIDENTS HAPPENED WHILE DRIVING BUT WHEN I DISCOVERED THE CRACK IT WAS PARKED IN THE GARAGE. CRACK US NOW ABOUT 9".

I HAVE HAD THIS CAR FOR 1 YEAR AND HAVE HAD 3 WINDSHIELDS CRACK. I HAVE NEVER HAD A CAR THAT HAD THIS MANY INCIDENTS WITH CRACKED WINDSHIELDS

I previously wrote to you back in mid-Sept. 2021. It was a problem with battery drainage on my Outback and the fact that many other Subaru owners were having the same problem. #[XXX] was the case # that I was assigned. I have never heard from anyone at the NHTSA I don't want to repeat everything that I previously stated. I would appreciate a response as enough time has elapsed. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

MY WINDSHIELD CRACKED WHILE ON THE HIGHWAY. I DID NOT SEE OR HEAR A STONE HIT. 3 OTHER PEOPLE WERE IN THE CAR WHEN A 10 INCH CRACK APPEARED FROM THE DRIVER SIDE CORNER POST TOWARD THE MIDDLE. NO ONE SAW OR HEARD A STONE HIT. I CAME HOME AND RESEARCHED IT AND THERE ARE MANY COMPLAINTS ON THE OUTBACK FORUM ABOUT HOW EASILY THEIR WINDSHIELDS BROKE. I THINK IT IS A SAFETY ISSUE IF SO MANY OF SUBARU'S NEW WINDSHIELDS ARE CRACKING SO EASILY.

THE WINDSHIELD CRACKED EARLIER THIS YEAR AND HAD TO BE REPLACED. THE CRACK EXTENDED FROM THE UPPER RIGHT TO THE DRIVERS SIDE. LAST WEEK A ROCK HIT MY WINDSHIELD AND WITHIN MINUTES A 2 FOOT CRACK APPEARED (EXTENDS FROM UPPER RIGHT TO THE MIDDLE). THE CRACK IS CONTINUING TO GROW. I'M CONCERNED THERE IS A SAFETY ISSUE WITH THE WINDSHIELD.

ON SUNDAY OCT 11TH WHILE SITTING IN THE DRIVEWAY AND WASHING THE CAR A SPIDER CRACK APPEARED UNDER THE TIP OF THE PASSENGER SIDE WINDSHIELD WIPER THAT HAS SPREAD ACROSS TO JUST ABOUT THE REAR VIEW MIRROR. WENT TO THE DEALER WHO THEN TOOK SOME PHOTOS TO SEND TO SUBARU. AFTER MANY CALLS BACK AND FORTH WE ARE STILL WAITING ON A DETERMINATION. FIRST WAS TO BE BE TODAY 10/23 NOW BEING TOLD 10/28. THERE IS NO EVIDENCE OF AN EXTERNAL IMPACT AND AS THE CAR IS SITTING IN THE DRIVEWAY IT SEEMS IT IS BEING PUSHED OUT FROM THE INSIDE.

THE POWER LIFT TAILGATE DOES NOT OPEN ROUTINELY IN COLD WEATHER. WHEN THE TEMPERATURE DROPS BELOW 40 DEGREES FAHRENHEIT, THE POWER LIFT TAILGATE MAY NOT OPEN OR LOCK PROPERLY UNTIL THE CAR HAS ACHIEVED A STABLE INTERIOR CABIN TEMPERATURE OF 70 DEGREES FAHRENHEIT OR HIGHER. THIS PROBLEM STARTED IN OCTOBER OF 2015, NOT LONG AFTER THE VEHICLE HAD EYESIGHT SYSTEM RECALL SERVICE. THE PROBLEM IS MOST LIKELY TO OCCUR WHEN THE VEHICLE HAS BEEN NOT BEEN RUNNING OR HAS BEEN PARKED FOR SEVERAL HOURS DURING COLD WEATHER. I HAVE CALLED AND HAVE SPOKEN WITH AT LEAST THREE DIFFERENT SUBARU DEALERSHIP SERVICE DEPARTMENTS ABOUT THE PROBLEM AND ALL CLAIM TO BE UNAWARE OF THE PROBLEM, EXCEPT IN OCTOBER (2016) ONE SERVICE MANAGER DID STATE HE BELIEVED A BULLETIN ABOUT THE PROBLEM COULD BE FORTHCOMING.