2022 Tesla Model 3 Complaint Log

On more than a dozen occasions, our Tesla model 3 while using traffic aware cruise control dramatically slowed down when no vehicles were around. This was mostly on two lane roads in the California desert. Some of the incidents were on 4 lane divided highway with no other vehicles around. Since the car slows so dramatically when the cruise control cuts out it is a very serious hazard if a vehicle was behind me. I have reported the problem to Tesla with no resolution. All I would like to have done is to give me the option to have a standard (non-traffic aware) option for the cruise control.

on 2-3-2022 on a 200-mile day trip I had two false braking events one while passing a large truck on a divided AZ Hwy 260 and one for no notable reason what's so ever on the same Hwy. I do not have FSD just autopilot this is my second compliant to NHTSA thank you. Mike

On multiple occasions while driving at highways speed on freeways, vehicles adaptive cruise control activates emergency braking when there are no obstacles in front of the vehicle. Cause of braking appears to be caused by high contrast shadows from overhead signs, billboards, and other tall vehicles that are on the road. This has caused moments where an accident could occur from the vehicles emergency braking activating when there is no actual reason that the system should activate. It also creates concern for the use of the cruise control system and autopilot while driving on the freeway.

The vehicle is having a very serious problem with phantom braking whenever the cruise control is engaged. The problem occurs randomly regardless of road conditions or traffic conditions. While driving at any speed with cruise control engaged the car with randomly brake hard and sound an alert. The road has always been clear of obstructions and debris. It will also engage braking abruptly when a large truck or bus is coming towards me in the opposite lane on a two lane road. At first I thought it was an anomaly. But now after 3400 miles of ownership I fear for my safety while driving because of the conduction. To the point that I have stopped using the cruise control and auto pilot because of the issue. Considering that autopilot was one of the main reasons for me to purchase the vehicle, it seems like I have been missled and sold a vehicle that is unsafe for public roads.

My vehicle brakes suddenly when auto pilot is actuated for no reason. Often times, this is a very abrupt brake. This happens many times every time driven

Issue is consistent on 2 way lane roads but sometimes occurs on Highway roads going in the same direction. Whenever I travel with autopilot or cruise control if there is a semi-truck on the opposite lane driving towards me the car will slam on the brakes for no reason. This has also happened a few times on the highway when passing a semi-truck on the same flow of traffic as myself. This has not only terrified myself but also my family and other passengers. It makes this feature almost unusable.

On February 2, 2022 at approximately 8:00 a.m., MST, I was driving north at 50 mph on a stretch of two-lane highway with moderate traffic. Adaptive cruise control was engaged. A large truck was approaching, traveling in the opposite direction. Suddenly, and without warning, my vehicle’s brakes were applied, without my involvement, slowing my vehicle to approximately 20 mph and causing the driver of a vehicle traveling behind me to slam on its brakes to avoid a rear-end collision. No collision occurred and no one was injured. It could have been a lot worse, but this problem needs to be identified and fixed.

Cruise control is completely unusable on two lane roads. Automatic braking ensues every single time a car is in the opposite lane. Sometimes it only slows 5-10 mph but other times the car gives the warning for an imminent collision and tries to brake to zero. This is exceedingly dangerous on the highway when other cars are behind me. It generally functions fairly well on the interstate but it does happen occasionally there as well.

Vehicle frequently brakes hard to prevent a collision with an object that does not exist. Also known as phantom breaking that is a commonly known issues with Teslas autopilot.

When driving on two lane highways and using the "autopilot" cruise control, the car will occasionally panic brake for no valid reason. This occurs almost every time an oncoming semi passes in the oncoming lane as well as going over bridges with raised sides or when there is crack seal on the road that is slightly more reflective. This has happened several times when crossing a bridge with cars following closely, almost causing several accidents. Tesla service was contacted immediately and I was told that it was a "software issue" and that there was nothing I could do. I tried disabling emergency braking in the car interface however it had no effect on the issue.

car will put on brakes when in cruise control with no warning and without a danger of collision happens fairly frequently

On cruise control, on a 2 lane highway when a tall truck is coming in the opposite direction, the car breaks as if it was going to be a head on collition. I reported to Tesla service and I was told not to use cruise control in a 2 lane highway.

The car on a day basis exhibits random braking incidents when utilizing traffic aware cruise control (TACC). These have happened since the car was new (now has over 2,500mi) and can range from mild to severe. All of them happen without an obstacle ahead. Some times it seems the vehicle reacts to shadows from trees or larger structures, other times there's no obvious reason behind the reaction. The braking happens both on interstate highways as well as county two and four lane roads, and isn't related to elevation change or curves (happens straight and level). Several of these instances have been close to causing accidents due to traffic behind me getting caught off guard, which is usually followed by some sort of road-rage-like reaction. I no longer use the system when there's any traffic behind me due to the fear of getting rear-ended. I have recalibrated the cameras 3 times to no avail.

On multiple occasions, my car has slammed on the brakes while using adaptive cruise control when nothing is in front of my car. It’s concerning because drivers behind me have almost rear-ended me and have gotten road rage at me because they think that I am brake checking them.

When i drive on highway, it out blue slam brake several time i am not sure what trigger it. it was out blue from 70 mph to 50-60mph. i don't see anything around car to trigger phantom braking or brake. also on one lane highway, when semi truck or some car/trucks pass by me it slam really hard few time from 60 mph to 30 mph instant, some car almost hit my rear because of instant slam brake. I had to brake quick to undo it. it happen on cruise control only, also happen during auto pilot. the road was fine, other vechile wasn't going toward me.

The car brakes SEVERELY on two lane highways when passing another car. Mainly occurs when passing semi trucks. It is going to get someone rear ended if this is not fixed. The cruise control is not usable.

When the ADAS is active, during normal driving on a two-lane highway, where there is never any question of an obstruction in front of the car, the car unexpectedly and violently brakes; often the collision warning alarm sounds. This usually happens when the car meets traffic in the oncoming lane, but sometimes there's nothing else at all on the road. This is a new car (since January) and it has happened ever since I first used the ADAS. For example, last night, on a trip of about 50 miles it happened at least thirty times, nearly every time I met an oncoming vehicle of any size. Service personnel tell me this is normal behavior and they cannot do anything about it! The system is supposed to have switches to turn off the collision warming and braking so that it can be used as a normal cruise control, but setting the switches to off has no effect. This behavior is not only extremely annoying but also distracting for the driver and potentially hazardous when an inattentive driver is following closely.

The TACC (traffic aware cruise control) applies sudden, hard braking especially on two lane roads and almost always when meeting a large truck (semi-tractor trailer). This is commonly referred to as “Phantom Braking“. Drivers should be allowed to disable automatic braking while using cruise control on two lane roads. It is very dangerous in that it may cause a rear end collision. The cruise control as currently implemented in Teslas is unusable and without a doubt a safety hazard. I have experienced phantom braking events every time I have used cruise control on a two lane road. It will hard brake 9 out of 10 times it meets a large truck and sometimes when meeting small cars.

I was driving on a two lane road using auto pilot. I was going 55mph when all of a sudden my car slammed on the brakes down to 32mph as a school bus approached us. There was no reason to brake. The school bus never entered my lane. If a car had been following me closely I would have been rear ended for a system malfunction. Very scary.

Random "phantom braking" while on cruise control. Unexpected and significant braking. On icy or wet roads, this could cause a departure from the vehicle path and road. It happens often enough that I'm rarely using it anymore. And fora feature that is supposed to be a safety feature (reducing driver fatigue, backup to emergency braking, safe following etc.) this is very bad.

The contact owns a 2022 Tesla Model 3. The contact stated while driving approximately 65 MPH, the vehicle inadvertently started braking with the cruise control was activated. There was no warning light illuminated. The vehicle was not taken to the local dealer. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 1,500.

While driving with either cruise control or autopilot my car constantly brakes or “phantom brakes” for no apparent reason or brakes VERY hard when semis are approaching in opposite direction. This happens mainly on one lane country roads. On the freeway it’s less but it has braked for absolutely NO reason ( no cars around) at least a few times per month. My wife will not use cruise control due to this happening so often. I drive it most of the time and since I use cruise control or autopilot it “phantom brakes” every single day.

We have experienced 6 or more incidents of phantom braking in the few weeks we have owned the car. This mostly seems to occur on sunny days when there are distinct shadows in the road. This mostly occurs on highways at high speed and typically slows the vehicle down well below the speed limit prior to correcting itself. It has also occurred once at lower non-highway speeds. It is concerning mostly because it could easily cause an accident whereby the person behind me is unable to stop in time.

I have experienced the phantom braking problem commonly reported on in the news. On several occasions when the cruise control is set, the car will randomly slam on the brakes endangering my safety and those around me. This has happened on city streets in a 45 MPH zone (for no apparent reason), a 2 lane state highway (when a car approaches from the other lane traveling in the opposite direction of me), and on an interstate (when approaching an overpass). This happens very frequently regardless of whether I use automatic steering. I have not taken it to a service center or otherwise reported the problem as it appears to be common amongst other owners of this make/model.

When using Adaptive Cruise Control, my vehicle has experienced phantom breaking when cars are approaching from the opposite direction. It is so disconcerting, that I don't want to use the cruise control ever again. There is definitely a problem.

Phantom braking, almost caused a car to rear end me. This was on a straight two lane road a tractor trailer was coming the other way. This has also happened on a right hand curve with smaller auto where the software thinks I'm going to run into the car even though I'm turning right into the curve. Very dangerous. Same thing happens with the forward collision warning.

Our Tesla is experiencing a Phantom Braking that appears to be a known issue. We drove the car from eastern KS to western CO and experienced multiple occurrences (more that 10) of unexpected braking while using either the adaptive cruise control or the auto pilot feature. The car would dramatically slow from 75 to perhaps 65 and then accelerate back to 75. My wife also takes the car to work on a 20 mile commute and she has also experienced this. I have not discussed this with Tesla Service yet, but have read many posts about this and that we should report. So....here it is!

When using cruise control (TACC) with or without using lane centering (Autosteer), my vehicle will often brake suddenly (and harshly) for no reason at all. It's worse on undivided highways (with no median). I've noticed the phantom braking occurs most often when an oncoming tall vehicle (18-wheeler, RV/motor home) approaches, or I approach an underpass, or I approach a large shadow on the road (from a building or large tree). During a 90-mile trip last weekend, my car phantom braked almost a dozen times, sometimes severely. Fortunately, no one was following close to me. I feel this is a safety hazard and should be fixed.

I received my 2022 Tesla Dec. 3, 2021. I have experienced approx. 100 phantom braking incidents in roughy 3,000 mi. Driving. The system causes a loud alert and extreme braking which is extremely concerning while driving. This has happened in all conditions (daytime sunny, cloudy, night, etc.). Several camera warnings though I have cleaned them and alerts still happen. It happens on 2-lane roads more often than multi-lane highway. Happens at residential and highway speeds. The extreme braking could easily cause rear end collisions if traffic were close. As a driver the abrupt alerts and braking could cause driver errors. This is a “safety” feature which is extremely disruptive to drivers is in fact a safety issue in my opinion. The data below is the most recent incident and it happened 3-5 times in a 300 mile drive. Tesla Service cancelled an appointment to look at my car. In a chat exchange they deflected it as environmental, driver error, dirty cameras, etc.

While driving on an undivided highway at night using either traffic aware cruise control or autosteer, about every minute the car would aggressively decelerate up to 15mph. Every time a car would pass in the other direction, the deceleration would be abrupt and would slow to ~10mph below the speed limit. This occurred at least 3 times within a ~7 minute window. The road was straight, unlit, with a 50mph speed limit, and was sufficiently wide to safely pass oncoming cars. Random deceleration with no oncoming cars would be less severe but frequent. I contacted Tesla about this and they confirmed these occurrences but stated it was in response to a curve in the road or a vehicle being detected. They claimed the system performed appropriately. Despite being alert, these decelerations are startling in the absence of visible explanation to the driver. If I was being tailgated, a rear end collision would have been highly probable. I owned a 2018 Tesla Model 3 and have driven the same road at night and never experienced this.

Autopilot and Traffic Aware Cruise Control systems are basically unusable on two lane highways. Almost every vehicle that passes on the opposite side of the road triggers an alarm, disengages Autopilot/TACC, and results in an abrupt, jarring deceleration. This occurred 10 times in a 160 mile trip, but would have happened many more times if I had not given up trying to use either system. Holding my foot on the accelerator for such a long drive was inconvenient, and the repeated sudden slow downs resulted in a strained, tired neck. It seems unethical for a $60,000 vehicle to lack basic cruise control capabilities.

When driving with cruise control on the car will suddenly apply brakes if it detects a car coming at me from the opposite lane. This is a safety hazard as the cars behind me would have no idea I would be stopping and poses a serious rear end threat.

When we're traveling on the highway at 55 mph plus and have cruise control engaged, the car will unexpectedly and suddenly brake for no reason. The problem is happening more often. This has even happened when there are vehicles behind us, but thank God they were not following closely. We may end up with whiplash, or worse, being rearended. We have complained to Tesla at least 3 times since February 2022 about this problem. The first time, they changed the front camera and said they thought that might help. It didn't. The next time, the service dept. said that there was no fix for the problem, but Tesla was working on it. Most recently in April 2023, the service tech., said there was no fix and he did not expect that there would be one anytime soon. This is unacceptable.

Phantom braking in city and highway with no obstacle in vehicle path. Sudden and strong emergency braking enough to cause a rear end collision if being followed. Very scarry in one 700 mile road trip we had 11 such occurrences . Thank you for your help. Mike

The autopilot feature which keeps the car in it's lane and speeds up or brakes the vehicle based on its surroundings is not functioning properly. It slams on the brakes whenever a semi-truck or large vehicle is driving in the opposite lane on a two-lane road. Especially if there is a bend in the road. It thinks that a forward collision is going to take place.

On January 25, 2022, between approximately 7:30am and 8am while using cruise control, the auto suddenly braked three separate times between the above stated times. The third incident was so violent, that the passenger was thrown toward the dashboard and the driver pulled over to the shoulder to allow traffic from behind to pass. The incident could have caused a rear end collision given the sudden, involuntary braking. This was the first opportunity to engage the cruise control given we were driving a long distance at between 60-70 mph. Cruise control was disengaged after this incident and not used the balance of that trip. On February 8, 2022, at 7:44 am while using cruise control at approximately 65 mph, the vehicle again braked. The driver disengaged cruise control and did not use it again during that trip. The incidents have been reported to Tesla and there have been no explanations of the phantom breaking nor any assurance that the issues will be addressed. Given the breaking occurs at random times at high speeds while using cruise control, it is a dangerous condition and likely will cause rear end collision at some point. Would request that the issue be address and the phantom breaking be eliminated.

On 1/24/22: 9:11 am eastbound Redden Road east of Bridgeville, DE. This is flat terrain with mostly open fields on east side of the road. On a straight Regular 2 lane road, center yellow strips and white edging. West bound truck triggered braking and swerve to left. 9:14 Another truck and same circumstances further east and same result. Turned off steering assist and cruise control. 10:42 westbound on Redden Road roughly same area. Truck eastbound. Slight braking 150 yards in front of me then brakes slammed on while passing each other. Braking reduced speed by 10 mph or more and swerve to right. Hard braking and a swerve to the right for no reason. Anyone behind me would have hit me. Basically I have to make sure road behind me is completely clear before turning cruise control or auto steer on! Anyone within 5 car lengths would hit me. Not safe. Can they remotely download these events from the car? TESLA VIRTUAL DIAGNOSTICS Reviewed the logs and confirmed the phantom braking and confirmed it was due to not having a forward facing radar. System overly sensitive to err on the side of caution. They hope to fix it eventually via software updates. In my opinion, it isn't safe and should be de activated and money refunded.

Driving on a two lane rural road with a 55mph speed limit, I had traffic aware cruise control engaged with the speed set to 55 mph. A truck crested a hill coming the opposite direction, fully within their lane, and the car engaged the emergency breaking system. Fortunately, no one was behind me at the time as this could have resulted in me being rear-ended.

Every once in a while (once per 100-200 miles) I experience "phantom braking" when using Adaptive Cruise Control with Autosteering (not sure if Autosteering matters – I always use ACC with Autosteering together, so hard to tell). That is when ACC decides to quickly reduce speed significantly for no apparent reason (no cars or other obstacles in front). It could be dangerous as it could lead the car behind me to crash into me.

Using the Autopilot cruise control for the first time, the vehicle was traveling at the speed limit when it suddenly began braking at an aggressive rate. Since the vehicle is brand new to us, and this being our first Tesla, my wife and I thought that maybe we did something to cause the braking. We tried the autopilot cruise control again later that evening and the vehicle did the same thing. Luckily, there was not a vehicle behind us on either occasion or else we would have been rear ended. This is extremely unsafe. How can you feel confident enough to drive on cruise control when the vehicle randomly brakes at an aggressive rate? This is going to get someone killed, if it hasn't already.

Last night I plugged in the car (2022 Tesla Model 3 Long Range) as I normally do and, via the Tesla app, scheduled the car cabin to be heated and the battery to be pre-conditioned by a specified time. When I entered the car at that time, the cabin had not heated up - the message on the display screen stated that the cabin heater was not functioning properly and that I should seek service. The temperature here in northern Wisconsin at the time of this incident was -13 F. Since I had planned to take a long trip across Michigan's Upper Peninsula this morning where there are few charging opportunities, and since I cannot assume that the battery pre-conditioned (which extends the range of the vehicle), if I had not aborted my trip I feel I could have been in a life-threatening situation due to extreme cold.

This has happened on a couple of different occasions but the one thing that has been the same is it has happened while utilizing the adaptive cruise control system. These incidents come out of nowhere and can be dangerous and cause an accident luckily we have not had that misfortune. While driving on the highway with adaptive cruise control enabled, the vehicle has suddenly and without warning activated the emergency braking. The first time this occurred the assumption was that it must have picked up something on the road because it only lasted for a brief moment, it slowed down the vehicle by 10-15 mph. Throughout this trip, adaptive cruise control was used and it didn't occur in that manner again. What is more alarming are the next couple of incidents which abruptly slowed the vehicle down by 30-35 mph this was very unsettling, luckily no one was behind the vehicle at the time of these incidents. The adaptive cruise control has not been utilized since the last incident which occurred the third weekend of January 2022. The severity and abruptness that the vehicle slowed and I must mention without warning can potentially cause a fatal car accident, especially while driving on the highway. The vehicle has not been inspected or serviced since the incidents and as long as adaptive cruise control is not used there have been no further incidents of this nature.

My car is less than two months NEW. The headlight assembly, which includes blinker and running light, has been defective and not working for over a month. NO blinker, no headlight, no running light. This is a safety issue and can be issued a traffic citation, yet Tesla has NOT repaired/replaced this part.

Twice now the car abruptly slowed down from about 75 to 50 in the left lane of the highway with nothing in front or next to my car. Falsely thought there was something in front of the vehicle and it quickly decelerated. Oddly happened both times in the same spot on the highway. Seems to be an issue with that area on how it looks in the "Tesla Vision" software. Both times almost caused an accident with the car behind me.

Driving on the highway, traffic is slowing in front of me and automatic braking kicked in and made the vehicle come to a full complete stop. I can normally override the brake by pressing on the accelerator, but it continued to stop, with several vehicles behind me slamming on the brakes because my vehicle wouldn’t move. Vehicle in front of me was a quarter mile ahead before I could move again.

This vehicle has frequent issues with phantom braking whenever cruise control is engaged. The brakes are suddenly applied automatically and sometimes severely. This occurs dozens of times on long drives and I purchased the car new 6 weeks ago. I have reported it to Tesla and was told this is a “known software characteristic”. I brought it in for service and provided date and time stamps for dozens of occurrences. The service manager confirmed with me that this is a known issue that Tesla is looking into and that even her own Tesla has this problem regularly. This is clearly a safety issue and makes me feel unsafe to drive this car, which is especially concerning since one of the biggest selling points for me was its rating as the safest car on the road.

I have approximately 3300 miles on the car since new. I cannot safely use the adaptive cruise control feature because the car randomly applies significant braking. This has happened about 10 times in a variety of conditions including completely clear with the car recently cleaned.

I took delivery of my Tesla Model 3 in mid December and have have driven approximately 2,000 miles, almost all highway commute miles. I have had horrible experiences with the Autopilot cruise control slamming on the brakes for no apparent reason. Nothing in front of the vehicle, sometimes nothing around the vehicle at all. Behavior is sometimes a quick deceleration of 10 mph or so; however, in some cases FULL brake is applied, coupled with an audible collision warming. Again, these things are happening with NOTHING present in front of my vehicle, and sometimes with nothing around me at all. During my daily commutes, I experience, on average, 5 to 10 instances of this unsafe slowing/stopping procedure. In one instance, the vehicle decelerated from 64mph down to 37mph, for no reason, with a line of other vehicles following me. We narrowly avoided a multi-vehicle collision, caused by a completely unnecessary braking application. Needless to say, as the line of cars passed me, each of the other drivers were very unhappy with me, probably assuming I had “brake checked” them, considering there was no one in front of me and no reason to quickly decelerate from 64mph to 37mph. Had they been following closer or not paying attention we surely would have all be involved in a collision. I reported the issue to Tesla and was told “the vehicle detected a ghost object…This is currently a normal characteristic of autopilot…” There is no other “normal” cruise control feature on the vehicle, it’s either use Autopilot and risk being involved in a collision, or drive the vehicle myself (which defeats the purpose of purchasing the vehicle for commute reasons). Very unhappy that Tesla did not offer to even look into my issue, considering it’s not an occasional problem, it occurs several times per commute trip,

On a recent road trip while driving on highway 70 in CO and UT at speeds of around 70mph with Autopilot or Cruise Control engaged, the car phantom braked multiple times in response to nonexistent hazards on the road. Fortunately there were no cars nearby in both instances, as I am positive we would have gotten rear-ended in both situations (the car braked to around 40mph). These were both really scary scenarios and undermined my trust in those systems in the car, I have been hesitant to use them since

On two occasions I've been driving on a highway using autopilot at 70 MPH and the car started to brake for no reason. During one of the incidents the car also started to steer to the right and also cause a crash.