2020 Tesla Model Y Complaint Log

we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y  did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect.

I ordered a used Tesla Model Y (VIN [XXX] ) on [XXX]. At the time of purchase, the car had 31,540 miles and was picked up from the Stockton, CA location on [XXX]. Since then, the car has performed pretty well, however I’ve recently experienced a slew of issues with the dashcam function of the vehicle. I’ve taken the vehicle into Tesla Service on two separate occasions, however they were unable to fix the problem and now I’m hesitant to drive the vehicle. One of the primary reasons I chose a Tesla Model Y was for the safety and security of having a car with a built-in dashcam and now that works infrequently.  I’ve taken the vehicle into Tesla twice for this issue and they have been unable to fix nor offer a solution for this issue. I now get several alerts a night about the dash cam not working while the vehicle is parked and not in operation and other issues are coming up including the mirrors not re-aligning and the screen of the vehicle not operating upon first getting into the car in the morning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear seat seatbelt (behind driver) doesn't latch

Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks

I can’t use the full self drive capability without the car malfunctioning or slamming on the brakes. I paid extra for a service that not only doesn’t work but makes the car unsafe to drive. They’ve continually tried OTA updates and nothing can fix it. They need to recall this car and reimburse.

When I picked up my Tesla Y from a body shop I was informed that my two front tires were worn down, to the core, on the inside rim of the tire. It was as though they were aligned wrong. I was strongly encouraged to drive straight to a tire shop for new tires. At the tire shop two representatives confirmed it would be too dangerous to drive on my existing tires as they were very badly worn. I immediately bought 4 new tires and went to have them aligned. The alignment shop was unable to align the tires due to a worn out knuckle bushing.

This is a 2020 Tesla model Y. At 55k miles, 3.5 years of ownership I was alerted by my tire dealer about broken bushings and control arms in both front tires. They mentioned that they see these early failures often in I have a 2020 Tesla model Y. I am a careful, risk averse driver who has used the car just on roads for daily commute. No extraordinary forces or events on the suspensions happened. At the service center, I was informed that this would be due to my driving and that it is not a Tesla quality issue. In the end, all bushings, all 4 front lower control arms and associated compliance links had to be replaced. Given the history of Tesla's suspensions and their failures I do feel that this is a significant quality and a potential safety threat to US customers. There were no warnings or alarms that have alerted me to this problem.

Unexplained SUDDEN acceleration. At Kroger parking lot. I was at complete stop, then lightly stepped on accelerator to start moving and car suddenly, rapidly accelerated causing me to hit STOP sign. Unexplained acceleration! Fortunately no one was standing in front of the car. Caused some damage to the right, front area of the car.

The contact owns a 2020 Tesla Model Y. The contact received notification of NHTSA Campaign Number 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact was driving at an undisclosed mph up a driveway with autopilot on, the contact engaged autosteer by veering to the left before the vehicle crashed into the mailbox. There were no injuries and no police report. The lane departure warning light illuminated. The vehicle was towed to the Tesla Collision Center to be diagnosed. The technician stated the following components failed, steering, the land departure warning, and the avoidance warning, however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000.  VIN tool confirms parts not available. 

I had FSD engaged and the Tesla MY was navigating to my sister’s house in Falmouth, MA. My brother was in the passenger seat and witnessed the incident. The MY stopped on a road to wait to make an easy left turn onto another road. There was a vehicle in front of us waiting to make this same left turn. Another vehicle approached at high speed (my estimate is 60 mph) in the opposing lane. With the vehicle in front of me still waiting to turn, my Tesla abruptly pulled left and moved into the opposing lane about 10 feet before I managed to apply the brakes hard. The vehicle in the opposing lane swerved hard to their right to avoid a possible collision and continued on without stopping. It was overcast but not dark out. This is the worst I’ve seen during the past 3.5 years of driving this Tesla MY with FSD. Current FSD Beta version is v11.4.8.1.

This pertains to the new NHTSA recall 23V-838 that forces Tesla to issue an OTA update changing the use of autosteer and attention notifications. Prior to the new update, I would use autopilot to assist me while I change the climate controls or radio station. After the update, this would instantly notify me that I was not “paying attention” which I am. Eventually it would disable my ability to use auto steer. Large all screen in put makes it difficult for me to adjust basic amenities in the car such as climate controls and radio. Since the new update, I felt that my in ability to use autosteer to assist me has made this operation significantly less safe. Not being able to safely make inputs to the car infotainment has made it riskier. Being all screen, there is no tactile feedback to know where my controls are without looking at the screen. In addition, I feel that the additional more frequent notifications has become more of a distraction as I take my eyes off the road to look at the screen to see what issues I am running into. There needs to be a balance between constant notification and ability to control basic infotainment feature.

ChatGPT Subject: Safety Concerns Regarding Recent Tesla Autopilot Changes (Campaign #23V-838) Dear NHTSA, I am writing to express my concerns regarding the recent required changes to Tesla's autopilot system under Campaign #23V-838. While I understand the importance of updates for safety, it appears that these modifications have had an adverse impact on the vehicle's safety and increased the potential dangers of driving. I urge the NHTSA to thoroughly investigate and address these issues to ensure the continued safety of Tesla vehicles on the road. Your prompt attention to this matter is crucial for the well-being of Tesla drivers and the public at large.

All the cameras in the vehicle are inoperable which causes autopilot not to work. The lane assist feature of the vehicle has stopped working. Driver has to constantly adjust to keep the vehicle from veering into traffic. The navigational system in the vehicle does not work. These safety issues require Tesla's immediate attention as this may lead to a fatal accident.

The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000.

Failure of all cameras, gps, and lane keeping system. It is available for inspection. It occurred after software update was pushed to the car. Tesla service has seen the vehicle and says that the internal computer has a fault and needs to be replaced. Yet, oddly enough, there are a lot of identical failures reported in Tesla owner forums. Around the same time as my failure in mid-December 2023. No prior indication of computer failure occurred. And the computer is still operational for items not related to the cameras and GPS. Safety concerns: The rear windshield has limited visibility, which is not an issue when the cameras are functioning. The safety notification when changing lanes does not work without the cameras and sensors. The lane keeping and adaptive cruise control do not work without the cameras and sensors. Tesla should investigate if a software update they sent over the air created the problem with cameras and lane keeping assist.

I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.

The incident happened on October 23, 2023 at 3:02 PM. The car is being parked between two vehicles and the car triggered automatic emergency breaking, after the emergency breaking there were error on screen about “Automatic Emergency Breaking Unavailable, ABS disabled and Automatic vehicles hold disabled”. After seeing this error on screen the car did sudden uncontrolled acceleration which caused it to crash in to buildings. I have contacted Tesla to investigate this issue, provided error message and vedio recordings of the incident. After two months investigation, I have been told they did not find issue in the car and can’t go any further details to explain error on screen, sudden emergency stop and sudden acceleration on the car. The car has been deemed total by the insurance company. I would like to share my data with you so proper investigation can be done and prevent similar situation in future.

Front Passenger safety restraint system fault. This is 3rd time this system warning has come up. The previous 2 fixes were under warrantee (the last one was Feb 2023), the new one is not and estimated at $1100 fix.

Driving on Highway 80, west of Elko, NV. No obstructions on the road, no cars within 5 miles, no animals or birds on the highway. The vehicle aggressively brakes. It did this 4 times with the assisted driving engaged and 1 with cruise control engaged.

I was driving with cruise control on and the car violently hit the brakes when there was no one in front of us. We have noticed this is more common when cresting a hill. This happens at least once every time we are on a road trip. This needs to be addressed. We know we are not the only person having these issues with the Tesla and the “phantom braking”

Vehicle has 51,126 mi as of this writing. When new (June 2020) 250 miles of freeway range was typical in typical California weather for an efficiency rating of 280 Wh/mi for 100% to 1% state of charge (SoC). This was tested repeatedly, numerous times, on multiple road trips. At ~12K miles into ownership, OEM tires were swapped as they were dangerously useless in rain and snow. Repeated calculations confirmed ~10% range loss. This meant that average Wh/mi consumption went from about ~280 Wh/mi to about ~308 Wh/mi, for a real world freeway range reduction to about 227 from say 250 (again 100% to 1% SoC). This was expected and accepted. Last 2 years were spent in New England during which freeway range started to drop precipitously, reaching a low of 166 miles (100% to 1% state of charge; about 420 Wh/mi) at freezing temperatures; verified across two identical road trips. Cold weather range was expected, but in retrospect, this was far too much of a drop. Now back in California, range has dropped even further and settled at about ~150 miles -- or an abysmal 450 Wh/mi -- i.e., a 40% drop from the OEM tires, and a 34% drop from the new tires. All charging stats (and Tesla's remote tests) show the battery is at full capacity (69 kWh is a 1% to 100% recharge and the battery is rated at 70 kWh). Tesla claims no faults, and assign blame to driver (high freeway speeds; Sentry Mode; climate control; etc). Tesla now threatening -- as indicated in recent class action lawsuit -- to charge $275/hr if I continue to press the issue, even though I have explained rental Model Y vehicles have vastly better range. I have insisted on several options: (A) Pay for a loaner to test. - NO (B) I will rent another Model Y from Hertz and report back with data. - NO (C) Acknowledge the problem, I want to pay to fix it. - NO (D) Acknowledge the problem, but you don't know how to fix it. - NO It is clear I am now being strong-armed by their Diversion Team.

Passenger rear seat seatbelt stopped working abruptly. Buckle will not click to secure.

Front Passenger Safety Restraint System Fault​, error message appeared. Tesla is asking for ~$1500 to fix a sensor that would prevent air bag from deploying. Seems like a safety issue that should be addressed. The message appears whenever there is someone/some thing in front passenger seat. Tesla has inspected. I believe it happened after a minor accident in a parking lot, but Tesla and the repair shop can not prove that it did, so insurance will not correlate to the accident.

On a round trip from Albuquerque, NM to Tucson, AZ, we experienced 8-10 instances of phantom braking in our 2020 Tesla Long-Range Model Y. The occurrences happened when the car was in adaptive cruise control and lane keeping assistance. Highway speed was typically 75 MPH, weather was sunny, and roads were clear. Overall, an unnerving experience!

Was driving on the interstate and a notification that “Steering assist reduced” came on the screen. About 10 minutes later my steering wheel became extremely hard to turn. I almost crashed going thru the tunnel! For the next many days I never had issues and thought it was a technical problem, because you would think if power steering is not working it wouldn’t magically work again 5 minutes later when you turn the car on. I had service done to fix something else in the car and had them take a look. There is an issue with the steering rack and want me to pay 3k to fix. My car only has 54k miles on it. So I’ve done some googling and found that I am not the first and won’t be the last to have this issue! It’s funny that Tesla service knew immediately what was wrong but at the same time didn’t know why it would happen. Sounds like it’s not my problem and I shouldn’t be paying 3k for it. Especially if brand new cars are also having the same issue. Today it did the exact same thing but then magically works again after I power off the car. It’s been about a week since the first incident.

While driving in cruise control mode, not auto steer, and with no vehicle in or obvious obstruction in front, the brakes will be applied without warning (phantom braking). It has happened multiple time in the years of ownership. It has happened once or twice with a vehicle following resulting in near rear-end collision. In one case this resulted in the follower reacting with "road rage," passing with horns blaring and braking in front of my vehicle. I have this recent incident on video as it just requires me to honk the horn and the last 5-10 minutes of driving is recorded.

Tesla completely shut down and my wife got locked inside with windows closed. Windows will not roll down. She called me and I asked for help with roadside assistance. They showed the manual door open latch. I called the tow truck and heard that this is a common incident. Tesla service center diagnosed it as a complete failure of 12V battery. There was absolutely no warning of the problem. This’s a really unsafe situation and needs to have a warning system for 12v battery failure.

I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I don’t trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so there’s nobody that I can report this to.

I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per additional Tesla owners, this has been a frequent issue amongst many different Tesla forums. Now I have to get it repaired for the third time. I bought a used Tesla that was certified by Tesla, problems occured at 37876 miles, but car was bought at 34529 miles.

The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000.

Its a known issue affecting many model 3 and model Ys front passenger safety restraint system fault. It's all over the tesla message boards. It just happened to my vehicle.

The contact owns a 2020 Tesla Model Y. The contact was driving approximately 3 MPH as she was parking the vehicle, front end first, the vehicle independently accelerated as she removed her foot from the accelerator. The contact stated no warning light was illuminated. The contact's vehicle crashed into the vehicle's front end that had already been parked, the vehicle was not occupied. The contact stated that she depressed the brake with force. The contact stated that the force of the crash had moved the other vehicle out of the parking spot and into the lot. The contact's vehicle had a crushed front bumper and the other vehicle also had damage to the front bumper. The contact's vehicle was drivable. There were no injuries and the police were not involved. The contact had not been taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.

On July 26 2023, FSD, camera and navigation were working fine untill i was told to update software in my car. Then the next day everything stop working. I could not use navigation, crusie control, FSD, and all cameras. So, I brought in service to check but they could not fix the issue and want to replace car computer which i have to pay for the issue i did not cause. This is unresponsible that i got it from them. I am not sure if this manufacter defect or firmware issue that cause it. But this is not something that i have ability to cause it. Now with this safey recall i could not update software since there is no option for to do so.

We’re getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay.

Phantom breaking

Tesla advertises lane keeping assist, emergency lane departure assist etc. What happens is if you trigger this feature too many times during a drive the software disables this safety feature entirely. There are plenty of disclosures about not relying on the features etc. The issue i feel that warrants intervention from your departments is, how can a manufacture completely disable a safety feature just because a driver actually relied on said safety feature.

This is now the 2nd carseat, same exact brand and model. The headrest is to be positioned in certain spots as the child grows. I raised it to where its needed but the headrest falls. I have watched countless youtube videos and read the instruction manuals how to and the headrest still goes to the lowest sitting position possible. When it happened to the first carseat they sent out backing plates for ME to replace and it did not help. Then sent a new whole headrest piece to replace which didn't help either. I had to slightly put my foot down in order for them to just send a replacement seat. Now this is happening AGAIN with the same modeled seat for my other child. This isn't just 1 seat its happened to it's 2. Paying a ton of money for the best safety seats for our kids and to have an issue with the headrest which is a major part of the body that needs to have safety coverage and properly fastened /following the rules/instructions. The headrest is what's not working properly, it is available for inspection if needed. It puts any child at risk since its not sitting at the height needed can possible hurt the childs head/neck possibly. This specific carseat has NOT been inspected but we did send the other carseat I did have an issue with back to the manufacturer.

While driving with Auto Pilot the car turns off the high beams whenever it sees too many reflectors. Such as on power poles of guard rails. The problem is twice this week I seen deer crossing the road ahead of me and the car turned off the high beaks. Then for a couple seconds I couldn't turn on the high beams manually. When I asked Tesla to look at this problem I was told they are in development. I own this car for three years and I think nothing is being done.

While I was parking the car at a parking spot for a doctor's appointment, it accelerated by itself and drove over the parking spot front bump and drove a short downhill covered with grass. Then it drove across a street and stopped by hitting an SUV parked. During the whole process, I tried to stop it by braking it, but failed. While it slides down, I gave up controlling the car.

While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the hard braking, but it is a dangerous safety issue to other motorists too. This has caused cars behind me to take evasive maneuvers to avoid a collision. Other motorists have mistaken this hard braking as me "Brake-Checking" them and very nearly cause a road-rage incident. I've had the car for about a year and have opened several service appointments with Tesla. Each time they close the case before the service appointment with a version of the reply "this is normal" and "there is nothing to repair". They also claim that the car will learn how the react next time by my reaction to the incident this time. I have reacted the same way (by pushing the accelerator pedal until it regains forward motion) each time this has happened in the 8-10 times on each of the 6-8 road trips I've made in the last year. Clearly, the car isn't learning anything from my reaction to the sudden and unexpected braking. My safety is worth my time to make them take this seriously as they don't seem to be concerned with my safety!

During phone calls, the system would start making sparking noises and stall the calls. While navigation was input parts of the screen would disappear. While backing up, the rear cameras would freeze and stall. The rear camera freezing had caused us to get into an accident, and caused us to have 4 near misses. When I was trying to download the latest software release, the software download froze and never downloaded. I started to drive to the Tesla dealership and as I was doing so, the screen picture of my vehicle disappeared along with the gear shift indicator, the surrounding cameras failed. Then when I put on my turn signal, the sound disappeared. Then eventually the indicator disappeared. The entire screen froze with no information, and then went black while I was driving to the Tesla dealership. The system was black and finally did a reboot after 4 minutes, all while I had no display of my speed. I took it into the dealership, and the checkin girl was concerned about the safety and gave me a loaner. The technician was not really concerned and said it was not able to replicate the issue and said there was no safety issue as you can still drive the car. This is not correct as you do not have the speed indication when your screen freezes or goes black. I sent them pictures as the screen kept doing one thing after the other in a matter on one drive from my home to the dealership in 15 minutes. This is similar to the other recalls that Tesla had to make on the model S and the Model X and some model Y's. This should have been taken care of under the current recalls for the infotainment system that the other models years were facing as it is giving the same issues on my model.

While driving at highway speeds, the car unintentionally went into neutral. The setup: The driver was on the highway with cruise control on. Upon turning cruise control off to prepare for entering an exit ramp, the car also went neutral. We lost power and the regenerative braking that you expect in this car. The center console stated something like “Please shift into drive or reverse”. The cause is that Tesla uses an up movement on the right hand gear stalk to cancel auto pilot, cancel cruise control, and to put the car into neutral. If that up movement is too long, the car will inadvertently go into neutral regardless of car speed. We reported this to Tesla and they suggested all model 3s and Ys do this. Some light searching online showed this happening to others too. This feels dangerous at highway speeds. And the point at which you are turning cruise control off could be a critical phase of driving and feels like a unsafe time for the car to loose power.

Rear door is stuck and does NOT open, nor will the emergency release in the door, when activated, allow it to open. Poses a significant danger to anyone in the backseat, or if trying to get a child out from the backseat, say in the event of an accident on the opposite side. This must be addressed via a recall asap, or there will be serious consequences eventually.

On the last road trip, my car emergently braked for no reason when using cruise control and autopilot causing safety issues for cars behind my vehicle. This happened at least 6 times on my 500-mile round trip. I reached out to Tesla service and was told there is no fix at this time. in my opinion this is a dangerous problem that needs addressing in an urgent manner.

The front right passenger strut knuckle axel suspension was separated. We currently have the car at Tesla's service center. Our safety was put at risk when the tire locked up and we had no control of the steering. Driving at a higher speed could have resulted in a major traffic accident, or a fatality. The car is currently being inspected by the manufacturer (Tesla). There was a clicking/knocking noise that we heard one day before the incident. The noise was heard while turning the wheel. It got louder as the day went on.

Car accelerated on its own, with no pedal pressure. My right foot was on the mat

I enabled Tesla's auto pilot feature while driving on highway. Throughout the drive of ~200 miles, the car had sudden phantom breaks for four times. It was very dangerous situations and could have easily caused serious accidents.

Under clear conditions while traveling on the highway, if adaptive cruise control or self-driving is used, the car will randomly apply its brakes. The car will quickly lose 5-10 miles of speed, and poses a hazard to cars behind us. In the 7-8 times this has happened in the last two months, there has never been an obstacle in our path. Unfortunately, this has rendered cruise control unusable

While driving on interstate highways and using autopilot, the car would "phantom brake" unnecessarily in numerous instances. Once it caused a truck to swerve dangerously to the next lane when the car suddenly brake in front of the truck. Mirages and sudden dips on interstate highways seem to be one of the main factors, but other incidents were less obvious what the cause was.

This year I was charged $650 to replace both upper control arms, lower suspension links that I now find out was a known quality problem with Tesla. No recalls were issued despite this being a safety concern for drivers since it affects steering. I read that Tesla told service employees to tell customers that they had "abused" their car and that was the reason for the failure. I drive on perfect roads and without any load in the car, so clearly I didn't abuse it. It began with a Creaking sound when making a sharp turn or parking from steering or front suspension They replaced: Replaced LH Front Upper Control Arm. Replaced RH Front Upper Control Arm. Replaced LH compliance Lower Front Suspension Link. Replaced RH Aft Lower Front Suspension Link. NOTE: I tried two different browsers buy your site has a bug that won't allow uploads of documents, so I could not include the receipt. When one clicks on "upload files" the button disappears, and it won't let you upload.