2002 Toyota 4Runner Complaint Log

THE SIDE OF A DUNLOP AT20 TIRE BLEW OUT. ALMOST HALF OF THE SIDE WALL CAME AWAY FROM THE TREAD. REPLACED THE TIRE. LUCKLY I WAS PULLING UP TO A LIGHT SHORTLY AFTER EXITING THE INTERSTATE.

2002 TOYOTA 4-RUNNER ENGINE PROBLEM. LIKE OTHER TOYOTA ENGINES, THIS ONE AT 48,000 MILES, HAS A SEVERE SLUDGE BUILD UP PROBLEM DESPITE MAINTENANCE THAT HAS FOLLOWED RECOMMENED PRESECIPTIONS IN THE OWNER'S MANUAL. TOYOTA REFUSES TO HONOR ITS POWER TRAIN WARRANTEE IN REPAIRING OR REPLACING THE ENGINE DESPITE THE MALFUNCTION. MUSSON PATOUT HAS ACTED IN A DISHONARABLE AND DISREPUTABLE MANNER IN REPAIRING THIS AUTOMOBILE ACCORDING TO WARRANTEES PURCHASED WITH THE VEHICLE.*AK

THE REAR DRIVER AXLE SEALS WERE LEAKING, WHICH CAUSED THE BRAKE PEDAL TO STICK. PLEASE PROVIDE MORE INFORMATION. *JB

WHILE PULLING INTO A PARKING PLACE, RIGHT FOOT ON THE BRAKE, THE RPM JUMPED FROM 700 RPM TO 1500 RPM FOR NO DISCERNIBLE REASON. IF MY FOOT HAD NOT ALREADY BEEN ON THE BRAKE I WOULD HAVE RUN INTO THE CAR IN FRONT OF ME.*AK

THE CAR'S RESTING IDLE WILL SUDDENLY SURGE CAUSING MORE BRAKE PEDAL PRESSURE TO BE APPLIED. AT FIRST, I THOUGHT IT WAS THE AIR CONDITIONING KICKING ON, BUT THE AC IS NOT ON. THE SURGE IN IDEL SPEED IS SIGNIFICANT ENOUGH TO MOVE THE VEHICLE FORWARD, MAKING FOR MANY CLOSE CALLS.*AK

The contact owns a 2002 Toyota 4Runner. The contact stated while pulling the door handle to unlock the doors, the auto unlock function failed to unlock the doors. The contact had to press the unlock button to unlock the vehicle. The vehicle was taken to the dealer to be diagnosed and the dealer stated that a failure was not found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 150,000.

WHILE DRIVING AT NORMAL SPEED VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND NEITHER OF THE AIR BAGS DEPLOYED. *AK

WHILE DRIVING BRAKES FAILED WITHOUT WARNING, RESULTING IN A CRASH. DEALER NOTIFIED.*AK

VEHICLE SPONTANEOUSLY BURST INTO FLAMES WHILE PARKED WITH THE ENGINE TURNED OFF. *MR THE FIRE APPEARED TO HAVE STARTED IN THE AREA AROUND THE CENTER CONSOLE AND FLAMED UP TO THE CEILING AND MELTED THE COMPONENTS AROUND THE SUN ROOF, ETC. DUE TO THE WINDOWS BEING SHUT THE FIRE PUT ITSELF OUT. THE INSURANCE INVESTIGATOR CONCLUDED THAT THE FIRE STEMMED FROM THE CELL PHONE CHARGER. *SCC *JB

AIR BAG. THE CONSUMER HAD 2 PREVIOUS TOYOTAS IN WHICH THE AIR BAGS FAILED, THE CONSUMER IS NOW CONCERNED ABOUT HIS NEW VEHICLE AND WANTS THE AIR BAG SYSTEM CHECKED OUT, HOWEVER THE DEALER STATED HE WOULD HAVE TO PAY FOR IT. *JB

COMPLETE LOSS OF POWER ON ACCELERATION IF TIRES SPIN...MORE THAN ONE CLOSE CALL! HAPPENING SINCE VEHICLE WAS NEW. *TR

IN OCTOBER '02 I WAS INVOLVED IN A FRONTAL COLLISION WITH ANOTHER VEHICLE THAT WAS TURNING FROM SOUTH TO WEST AS I WAS TRAVELLING NORTH. MY VEHICLE ENDED UP COLLIDING WITH THE OTHER VEHICLE AT ITS PASSENGER FRONT AXLE AND MY DRIVER SIDE FRONT END. AS CONTACT OCCURRED, I HAD MY WHEELS TURNED HARD TO THE RIGHT THUSLY CAUSING MY VEHICLE TO GRADUALLY WHIP THE BACK END AROUND CAUSING A SIDE IMPACT AS WELL. THE OTHER VEHICLE WAS PUSHED NORTHWARD APPROX. 15-25 FEET BEFORE THE COLLISION CAME TO AN END. BOTH VEHICLES WERE DISABLED IN THIS OCCURRENCE WITH DAMAGE TO THE PASSENGER SIDE AND FRONT ENGINE COMPARTMENT OF THE OPPOSING VEHICLE. AND, DAMAGE TO THE FRONT END, BOTH SIDES, LEFT REAR WHEEL, AND FRONT ENGINE COMPARTMENT OF MY VEHICLE. THE OPPOSING VEHICLE WAS TOTALLED OUT AND MY VEHICLE HAS INITIAL ESTIMATES IN THE $16,000-$17,000 PRICE RANGE. TO MY COMPLAINT, THREE THINGS HAPPENED THAT BROUGHT ME GREAT CONCERN. FIRST, AS I WAS TRYING TO AVOID THE COLLISION WITH THE OTHER VEHICLE BY APPLYING MY BRAKES AND TURNING MY WHEELS, THE LEFT REAR TIRE SLIPPED OFF OF THE FRAME OF THE WHEEL INSTANTLY DEFLATING LEAVING ME WITH ONLY ONE GOOD TIRE TO BRAKE ON. SECOND, UPON CONTACT WITH THE OTHER VEHICLE, MY SEATBELT DID NOT LOCK OUT CAUSING ME TO BE JETTISONED UP OUT OF MY SEAT AND FORWARD INTO THE FRAMEWORK WHERE THE ROOF, FRONT WINDSHIELD, AND DRIVER'S SIDE WINDOW COME TOGETHER. HEAD, NECK, AND HIGH SPINAL INJURIES OCCURRED. THIRDLY, THE AIR BAGS AT NO TIME DEPLOYED. SPEED ESTIMATES UPON IMPACT WERE APPROX. 30MPH. UPON DOING RESEARCH, I HAVE COME TO FIND THAT MOST AIR BAGS ARE SET TO DEPLOY IN ACCIDENTS WHERE MORE THAN 50% OF THE FRONT END HAS DAMAGE AND THE SPEED OF THE VEHICLE IS SOMEWHERE BETWEEN 12-18MPH. I THOUGHT GOING INTO THE PURCHASE OF THIS VEHICLE I WAS MAKING A WISE DECISION BOTH IN TERMS OF VALUE AND SAFETY PERFORMANCE. I THOUGHT WRONG!

OPERATING VEHICLE IN WET ROAD CONDITIONS WITH CRUISE CONTROL ON AT 55 MPH. TRACTION CONTROL WARNING LIGHT ILLUMINATED AND ENGINE TACHOMETER WENT FROM 2,200 RPM TO EXCESS OF 5,000 RPM. VEHICLE QUICKLY ACCELERATED TO 70 MPH AND WAS CONTINUING ACCELERATION WHEN OPERATOR DEPRESSED BRAKE PEDAL AND STOPPED ACCELERATION. ONLY ONE OCCURANCE AND NO RECURRENCE ON REMAINING 6 MILES TO HOME. VERY DANGEROUS TO HAVE VEHICLE QUICKLY ACCELERATE WITHOUT COMMAND FROM OPERATOR. MR

WHILE DRIVING ON A 2 LANE, SMOOTH, DRY, SUNNY ROAD, FRONT WHEEL ASSEBLY FOLDED UNDER THE CAR , CAUSING A COLLISION WITH A RETAINING WALL, AFTER WHICH THE TIRE BROKE AWAY FROM THE VEHICLE WHICH SLID TO A STOP.*AK

WITHOUT WARNING, THE RIGHT FRONT TIRE HAD FOLDED UNDER THE VEHICLE, CAUSING THE DRIVER TO VEER TO THE RIGHT AND GRAZE A LOW RETAINING WALL, DRAGGING THE TIRE UNDER THE VEHICLE UNTIL IT HAD BROKEN OFF AND THE VEHICLE HAD STOPPED. CONSUMER STATES THAT THIS WAS CAUSED BY A MANUFACTURING DEFECT. THE CONSUMER ALSO STATED THAT SHE WAS GIVEN A HARD TIME BY DEALER/MANUFACTURER IN TRYING TO GET THE PROBLEM SOLVED. AN INVESTIGATOR STATED THAT A TOYOTA MANUFACTURING DEFECT WAS NOT RESPONSIBLE FOR THE INCIDENT. THE CONSUMER EXPECTS TO BE PAID FOR THE COST OF THE VEHICLE AND THE RETURN/REMOVAL AND RE-INSTALLATION OF ITS AFTERMARKET ACCESSORIES, THE COST OF RENTAL CAR, THE TOWING CHARGES, THE SON'S LOSS OF WORK AND HIS EXTREME DISTRESS OVER THE PROBLEM. *SCC

VEHICLE WOULD SMOKE WHEN STARTING. DEALER WAS NOT NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

SHORTLY AFTER PURCHASING MY 4 RUNNER, I NOTICED A DISTINCT SHAKING AND SHUDDERING OF THE FRNT END AND ESPECIALLY IN THE STEERING WHEEL. IT REALLY BECAME IMPOSSIBLE T TAKE HE VEHICLE OVER 65 MPH. I HAVE TAKEN THE CAR IN FOR SERVICE AND WAS ALWAYS TOLD THE SAME THING. THERE IS NO PROBLEM . I HAVE HAD NEW TIRES PUT ON THE CAR, NEW BRAKES AND YET THE CAR CONTINUES TO VIBRATE TO THE POINT THAT I AM NOW AFRAID TO DRIVE THE VEHICLE. THE STERING IS ABSOLUTELY MADDENING AND I FEAR A FATAL CRASH. TOYOTA FOLSOM LAKE REFUSES TO ADMIT THERE IS A PROBLEM AND WILL DO NOTHING. THE 2002 TOYOTA WA RECALLED FOR THE SEALS FAILING ON THE WINDOWS. I TOOK IT IN AND THEY SUPPOSEDLY FIXED THE SEALS. THEY NOW HANG DOWN FOR ALL THE WORLD TO SEE. GREAT IMPRESSION FOR TOYOTA MANUFACTURING COMPANY.WHEN YOU APPLY THE BRAKES THE WHOLE CAR GOES INTO SPASMS LIKE IT IS GOING TO FALL APART. THE TOYOTA 4 RUNNER IS A PIECE OF TRASH AND DEFINITELY A LEMON FROM DAY ONE. I FOR ONE, WILL NEVER PURCHASE ANOTHER JAPANESE MADE CAR BECAUSE THEY DO NOT STAND BEHIND THEIR WARRANTIES. I HAVE HEARD EVERY EXCUSE MADE TO MAN, AND IN THIS CASE, WOMAN. WHAT THEY FAIL TO REALIZE IS WORD OF MOUTH IS THE BEST FORM OF ADVERTIZING AND SALES IN THE WORLD. WOULD YOU BUY ANOTHER TOYOTA? NOT ON YOUR LIFE, BECAUSE I AM AFRAID IT IS GOING TO COSE ME AND MY CHILDREN GREAT BODILY HARM. THIS CAR NEEDS TO BE TAKEN OFF THE HIGHWAYS OF THE USA. FORTUNATELY WE SURVIVED A TIRE BLOWOUT AND PUT ALL NEW TIRES ON THE CAR.

WE TAUGHT THAT WE BOUGHT THE SAFEST CAR. FROM THE VERY BEGINNING WE NOTICED THAT THE CAR VIBRATES WHILE DRIIVING AT HIGHWAY SPEEDS, AND THAT IT IS PULLING SIDE TO SIDE. WE COMPLAINED ABOUT THE PROBLEM ON MAY 20, 2002, JUNE01 AND 08, 2002, JULY 01, 2002, AND LAST TIME ON AUGUST 13, 2002. UNFORTUNATELY, THE CAR IS STILL HAVING THE SAME SAFETY PROBLEM. WE WANT TO HAVE IT RETURNED OR GET OUR MONEY BACK DUE TO NOT BEING ABLE TO FIX IT AFTER VISITING THE SERVICE FIVE TIMES. WE HAVE ALL WRITTEN DOCUMENTATION THAT CAN VERIFY EVERY FACT WE STATED. IF YOU NEED IT WE WILL SEND IT TO YOU. SINCERELY, [XXX] & [XXX] MR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I HAVE A 2002 TOYOTA 4 RUNNER WITH RUST OUT OF THE REAR DIFFERENTIAL HOUSING. I TOOK THE VEHICLE IN FOR REPAIRS ONLY TO DISCOVER THAT METAL WAS QUITE RUSTED AT THE REAR HOUSING AND INSTEAD OF A SIMPLE PART REPLACEMENT, THE WHOLE ASSEMBLY HAS TO BE REPLACED, A COSTLY REPAIR. I FOUND OTHER OWNERS WITH SIMILAR STORIES ONLINE. IS THIS A DEFECTIVE PART? I HAD TEMPORARY REPAIR WITH GRINDING, WELDING AND EPOXY WHICH FOR THE TIME BEING HAS CORRECTED THE LEAK BUT EVENTUALLY IT WILL REAPPEAR. *TR

THE CONSUMER NOTICED FROM THE WHEN THEY FIRST PURCHASED THE VEHICLE THAT IT VIBRATES (AT HIGHWAY SPEEDS) AND PULLED TO THE LEFT. THEY CONTACTED THE DEALER AND THEY PERFORMED A 4 WHEEL ALIGNMENT AND BALANCED THE FOUR TIRES AND THAT DIDN'T HELP. (THE STEERING WHEEL(S) WERE NOT STRAIGHT AND PULLING FROM SIDE TO SIDE) THE CONSUMER HAD BEEN BACK TO THE DEALER SEVERAL TIMES, AND ON ONE OCCASION WAS TOLD THAT NOTHING WAS WRONG, AND ON THE SECOND THE REP NOTICED THAT THE STEERING WHEEL WAS OFF CENTERED. THE CONSUMER HAD TAKEN THE VEHICLE IN FOR A LAST TIME (AFTER HAVING LEGAL ASSISTANCE) AND WAS TOLD THAT A STEERING CONCERN EXISTS, AND PERFORMED AN ALIGNMENT AND AFTER SEVERAL DAYS THE PROBLEM REOCCURED-WHICH WAS THE LAST STRAW. AT THIS POOINT THE CONSUMER IS SEEKING A NEW VEHICLE OR THEIR MONEY BACK. *SCC *TS

COMPLAINT: DEFECTIVE VEHICLE SEVERELY ROLLS BACKWARDS WHEN IN 'FORWARD DRIVE' ON A HILL. TOYOTA STATES THAT THE VEHICLE WAS ROAD TESTED AND FOUND VEHICLE OPERATING TO SPECIFICATIONS. *JB MY OBSERVATION IS THAT THE TOYOTA 2002 4RUNNER IS AN UNSAFE AND DEFECTIVE VEHICLE THAT SHOULD BE RECALLED IMMEDIATELY. TOYOTA IS UNWILLING TO ADMIT THAT THERE IS A PROBLEM, BUT I INTEND TO PROVE BEYOND A REASONABLE DOUBT THAT THE TOYOTA 2002 4RUNNER IS DEFECTIVE AND UNSAFE TO DRIVE. THE PROBLEM PRESENTS A SERIOUS SAFETY CONCERN. WHEN I PURCHASED THE VEHICLE I LIVED IN A FLAT AREA (MORRIS PLAINS). RECENTLY WE MOVED TO A LOCATION WITH A STEEP DRIVEWAY (700 FEET). SINCE MOVING TO OUR NEW HOME MY WIFE AND I HAVE EXPERIENCED SEVERAL OCCASIONS WHERE THE VEHICLE SEVERELY ROLLS OPPOSITE THE DESIRED DIRECTION WHEN TRANSITIONING FROM THE BRAKE TO THE GAS PEDAL WHILE AT A STOP ON A STEEP HILL. THE PROBLEM IS EXAGGERATED WHEN THE ROADS ARE SLICK, AS THE CAR ALSO SPINS SIDEWAYS DUE TO LOSS OF MOMENTUM FOR WHICH THE VEHICLE IS FORCED TO COMPENSATE CREATING TOTAL LOST OF TRACTION AND DRIVER CONTROL. MY WIFE AND I PURCHASED THE VEHICLE BECAUSE TOYOTA ADVERTISED IT AS THE VEHICLE THAT CAN TAKE YOU TO THE ENDS OF THE WORLD. TOYOTA ACTUALLY SHOWS A VEHICLE CLIMBING A VERY STEEP MOUNTAIN. THAT IS FALSE ADVERTISING! WE PURCHASED THE VEHICLE BECAUSE IT IS SUPPOSED TO HANDLE STEEP HILLS SAFELY UNDER A FOUR-WHEEL DRIVE CAPABILITY. THE VEHICLE IS VERY DIFFICULT AND NEARLY IMPOSSIBLE TO PARK ON A HILL WITHOUT HITTING ANOTHER VEHICLE. IN GOOD FAITH, I HAVE PROCEEDED TO ADDRESS THE MATTER WITH THE MANUFACTURER AND DO NOT BELIEVE THAT AN INJURY OR DEATH HAS TO OCCUR PRIOR TO THE MANUFACTURER RECALLING THE PRODUCT FOR CORRECTION. TOYOTA HAS CORRECTED THE PROBLEM ON THE 2003 4RUNNER BUT WILL NOT CORRECT IT ON PREVIOUS VEHICLES BECAUSE THEY DON'T PERCEIVE IT AS A PROBLEM.

2002 TOYOTA 4RUNNER RECALL- LOWER BALL JOINT CUSTOMER WANTS TO KNOW IF TECHS ARE REQUIRED TO BE CERTIFIED MECHANICS AND HAVE CERTIFICATION FROM TOYOTA ON THE DIAGNOSIS AND REPAIR OF TOYOTA VEHICLES**CC *TR

REAR VIEW MIRROR IS POSITIONED TO LOW FROM ROOF OF VEHICLE WHICH CREATES A SERIOUS BLIND SPOT. DRIVER IS OF AVERAGE HEIGHT ( 5'11" ) WHENEVER DRIVING AND TURNING TO THE RIGHT OR A SHARP CURVE TO THE RIGHT DRIVER HAS TO TILT HEAD OVER TO LOOK UNDER MIRROR TO LOOK FOR ON COMING TRAFFIC. DT

WHEN DRIVING UPHILL WITH CRUISE CONTROL ENGAGED VEHICLE WENT INTO SECOND GEAR AND BEGAN TO SWERVE. DEALER STATED THAT THIS WAS HOW THE VEHICLE WAS DESIGNED. *AK