2024 Toyota 4Runner Complaint Log

See attached document for complaint.

Last October we purchased a new 4 Runner (vin [XXX] ) and to date we have a little over 200 miles on it. The primary issue surrounding the lack of usage is that the running boards “platform" does not extend far enough out from the body. My wife has an extremely hard time both entering and exiting the vehicle, as the surface area is too narrow at 2 3/4". Even placing your foot parallel with the board is a challenge. On exiting there is a safety hazard as one's heel slips off of the rounded edge. The boards are six inches wide with three inches under the rocker panels. Not certain why this was designed this way as there is zero adjustment on the brackets. This is a potential slip and fall issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Camera system, rear, from, 360 degree all are distorted and makes hard to see yellow and white painted lines, pedestrians, and other obstacles while parking. System is defective and do not work as it should.

On [XXX] I was driving on [XXX] and was approaching my exit ramp and applied my brakes to slow down for the exit. My car began shaking and the brakes were vibrating very badly and not slowing down. I was either going to slam into the truck in front of me, or swerve and hit the highway retaining wall, which I ended up avoiding the truck and hitting the wall at 24 mph and my airbag didn't deploy. The vehicle was towed to a collision center and I submitted a case against Toyota that is still under review. No warning lamps, lights or sensors went off and the road was dry and no hazards on the road involved. Simply put, I applied my brakes and they failed which put me in severe risk of a big car crash and if I hadn't swerved and hit the wall it would of caused a larger accident. Toyota Case # [XXX] Toyota Customer Service Phone Number: 1-800-331-4331 Date of Incident: [XXX] Date of Toyota Inspection: 4/10/2025 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The 6gen 2025 4Runner brakes squeal VERY badly, to the point where it has changed my driving habits. I am concerned there is something wrong. There needs to be a TSB or a recall, it's really bad. Apparently a lot of people are also reporting that the brakes squeak really badly especially in reverse. I have found that if I slam on the brakes, the noise does not occur as much. In other words, if I drive and brake normally, the brakes scream. If I slam on the brakes, not as much noise. So now I drive differently in order to avoid the obnoxiously loud noise. Thanks Toyota!!!!

The contact owns a 2024 Toyota 4Runner. The contact stated while driving at 25 MPH, the rear passenger-side seat belt strap detached. No warning light was illuminated. The vehicle was taken to a dealer where it was determined that the failure occurred due to an outside interference from the misuse of a child safety seat. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 2,038.

On [XXX] I was driving my '24 4Runner Limited with factory installed Yokohama Geolander G96 245 60 20 tires and had the driver side rear tire inner sidewall blow out. There was nothing in the road that could've hit the rear tire after missing the front tire. I called Yokohama IAW their warranty procedure. They said I'd have to take it to the dealership for inspection to see if it was defective. Called my dealership and got an appt, drove 50 miles to the dealer only to have the service rep spend MAYBE 20 seconds looking at the tire to say "it was hit by something" even though there is zero evidence of a puncture - Picture included. He didn't even dismount it to inspect the inner sidewall. He pointed at some marks on the wheel (NOT THE TIRE) saying something hit it there - ALL 5 wheels on the vehicle have the exact same CASTING MARKS - Pictures included. In fact, he spent more time questioning me about not having the dealer's "wheel/tire package" and then getting a quote to sell me a $428 tire instead of properly inspecting my tire. He even allowed my Limited rim to fall over on it's face! There are numerous pages of evidence showing that Yokohoma has an extended history of problems with this specific line of tires, as well as some of their other lines. "Since 2010, there have been 3 major tire recalls by Yokohama. Two of these are related to “inadequate markings”. The other recall involved a problem with the geometry of the tire itself. These tires had “irregular geometry” that made it more likely that the sidewall would give and blow out while the car was in motion. By “irregular geometry” Yokohama was referring to the fact that the interior of the tire’s sidewalls was not of uniform thickness. I read one article to the service rep and he immediately blew it off as "totally different circumstance", again repeating that mine was hit by something. This service rep was more interested in selling a tire than trying to find out what happened with mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When modifying the "Beep" volume which is tied to the audio beep when locking or unlocking the car, the car will then turn off the wireless ability read the key fob when using it to lock or unlock the car. The proximity feature will still function and you are still able to start the car. But you will lose functionality with all key fob buttons; lock, unlock, and panic will not be functional. This is listed in detail in the this 4Runner forums group. [XXX] This has been a known issue since 2022 and is still an issue. Toyota does not acknowledge this is a recall or an official issue. Every time an owner makes this change they are required to bring the vehicle to the dealership for them to re-enable the wireless key fob. This is an issue and must be resolved. I have access to modify my vehicles info on my own as my brother is a Toyota Tech and has the ability to do so. Please look at the forum link, there is greater detail of this issue occurring and 100s of accounts of owners reporting the issue. Please look at the forum link INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)