NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2002 Toyota Avalon. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
WHEN A LEFT TURN WAS MADE, AND CONSUMER STRAIGHTENED THE WHEEL, THE VEHICLE CONTINUED TO TURN TO THE LEFT. *JB THE VEHICLE CONSTANTLY WANDERED FROM SIDE TO SIDE, CHANGED LANES WITHOUT TURNING THE STEERING WHEEL, AND WORSENED WHEN TRAVELING FARTHER IN DISTANCE. THE DEALER THOUGHT IT WAS A TIRE PROBLEM, BUT THE PROBLEM CONTINUED. AFTER NUMEROUS ATTEMPTS TO REPAIR THE WANDERING, THE PROBLEM CONTINUED, AND AN EXPERIENCED TECHNICIAN STATED THAT THE STEERING WAS THE PROBLEM. THE CONSUMER REQUESTED TO RECIEVE THEIR MONEY BACK FOR THE VEHICLE. SCC
WHILE DRIVING ON NJ TURNPIKE AT 60 MPH A TIRE BLEWOUT DAMAGING THE RIM. THE CONSUMER REQUESTED REIMBURSEMENT FOR THE TIRE AND THE RIM. *AK *NLM
I HAD A FRONTAL CRASH THAT THE HOOD WAS PUSHED IN ABOUT 1 FOOT AND RIGHT HEAD LIGHT WAS OUT. IT WAS NOT THAT BIG OF CRASH, THE AIR BAG WAS NOT DEPLOYED. I WAS ABLE TO DRIVE THE CAR FOR ABOUT 5 MILES HOME. THE CAR WAS PARKED IN THE GARAGE TO WAIT FOR THE INSURANCE COMPANY INSPECTOR TO COME FOR CLAIM INSPECTION. HOWEVER AFTER ABOUT 3 FULL DAYS, THE CAR IGNITED ITSELF AND BURNED THE WHOLE CAR. OF COURSE, I AM FORTUNATE THAT I WAS NOT IN THE CAR WHEN THE FIRE STARTED BUT IT IS QUITE UNRELIABLE FOR THE CAR TO JUST IGNITE BY ITSELF. SHOULDN'T THERE SOME KIND OF SAFTY FEATURE FOR A SLIGHTLY CRASHED CAR TO BE SAFE FROM CATCHING A FIRE OR THIS SAFTY FEATURE SIMPLY MALFUNCTIONED???
DRIVER'S SIDE SEAT BELT DID NOT RETRACT. MANUFACTURER AND DEALER KNEW ABOUT THE PROBLEM, BUT WON'T FIX IT. *AK THE DRIVER'S DOOR PANEL WAS DAMAGED FROM THE SEAT BELT. THE CONSUMER REQUESTED THAT TOYOTA REPURCHASE THE VEHICLE. *SC
WHEN USING THE CRUISE CONTROL ON A DOWNGRADE, THE VEHICLE ACCELERATES UP TO 20 MPH. IT SEEMS AS IF YOU ARE GOING OUT OF CONTROL. THE VEHICLE DOES NOT DOWNSHIFT AT ALL.
MICHELIN ENERGY DOT B97REWTX31, P205/60R16, XXE MVX4. ORIGINAL TIRES ON TOYOTA, AVALON, 2002 TIRE TREAD SEPARATED. *AK CONSUMER STATES THE TIRE THAT BLEWOUT HAD TREAD SEPARATION ABOUT 1-2 INCHES UP THE SIDEWALL AND IT APPEARS THE BLOWOUT OCCURRED IN THE SIDEWALL. *SLC
DASHBOARD LIGHTS REFLECTED IN WINDSHIELD AT EYE LEVEL, CAUSING A DISTRACTION WHILE DRIVING. CONSUMER CONTACTED MANUFACTURER, AND MANUFACTURER HAS BEEN RECEIVING COMPLAINTS ABOUT THE PROBLEM.*AK
AT ABOUT 35 MPH, I BROAD SIDED A CAR THAT RAN A STOP SIGN. THE ENTIRE FRONT END OF MY VEHICLE WAS CRUSHED TO THE POINT OF PUSHING THE RADIATOR INTO THE ENGINE BLOCK. THE CRASH ALSO COLAPSED THE UPPER AND LOWER PORTIONS OF THE UNIBODY FRAME ON THE FRONT END ($11,500 IN DAMAGE). THE FRONT AIRBAGS NEVER DEPLOYED. THE SENSORS WERE EVEN PUSHED BACK AND DISLOCATED. PASSENGER SUSTAINED THREE BROKEN BONES AND BRUISES. DRIVER HAS WHIPLASH. IF THERE IS EVER A CASE THAT AIRBAGS SHOULD DEPLOY, THIS IS ONE. *AK
PICKED UP THE CAR ON 12/31/01 WITHOUT ANY PROBLEMS. BEGINNING 1/2/02, THE FRONT PASSENGER SRS WARNING LIGHT FLASHED ON AN OFF INTERMITTENTLY. TOOK TO DEALER 1/3/02. THEY DETERMINED THAT THE WIRING HAD BEEN INCORRECTLY ROUTED UNDER THE FRONT PASSENGER BUCKET SEAT AND HAD BECOME CRIMPED WHEN THE POWER SEAT WAS MOVED. THE DEALER IS MAKING THE REPAIRS WHICH INCLUDES REMOVAL OF THE FRONT PASSENGER BUCKET SEAT. I AM PLEASED WITH THEIR RESPONSE, BUT CONCERNED THAT SUCH A PROBLEM COULD OCCUR AND THAT THERE MAY VERY WELL BE MORE CARS WITH THE SAME PROBLEM.*AK
2002 TOYOTA AVALON EXPERIENCED SUDDEN ACCELERATION AFTER CRUISE CONTROL WAS DISENGAGED.***NO ANSWER REQUIRED***.*MR THE FIRST INCIDENT OF SUDDEN ACCELERATION CAUSED THE VEHICLE TO IMPACT LOW TREES BRANCHES WHICH SCRATCHED THE HOOD OF THE VEHICLE. THE SECOND INCIDENT RESULTED IN NO DAMAGE. *NM
2002 TOYOTA AVALON WITH UNINTENDED ACCELERATION. CONSUMER STATES THAT VEHICLE ACCELERATED UNEXPECTEDLY ON TWO OCCASIONS. *KB THE CONSUMER ALSO STATED THE RIGHT PASSENGER WINDOW LOWERED FOR NO APPARENT REASON. *JB
S10 APPROPRIATE HANDLING RE TOYOTA RECENT RECALL CUSTOMER SERVICE ACTION FM OWNER OF 2002 TOYOTA AVALON INVOLVED IN ACCIDENT IN 2004 AND THE SIDE AIRBAGS DID NOT DEPLOY. *KB
FROM THE TIME OF PURCHASE, VEHICLE PULLS TO THE LEFT. ON ONE OCCASION, AT HIGHWAY SPEEDS, THE VEHICLE WAS UNSTABLE MAKING IT DIFFICULT TO MAINTAIN IN ONE LANE. DEALER WORKED ON VEHICLE FIVE TIMES AND EACH TIME PROBLEM WOULD REOCCUR. CONSUMER IS IN PROCESS OF ARBITRATION. MODEL/XLS *TT *SCC
THE VEHICLE EMITS A STRONG SULFUR ODOR INSIDE THE VEHICLE. THE CONSUMER HAS CHANGED THE TYPE OF GAS USED BUT THE PROBLEM STILL EXIST. THE DEALER IS AWARE OF THE PROBLEM. *PH *NLM
EMAIL FWD FM FHWA REQUEST PROCEDURE FOR REPORTING MATTER RE FAILURE OF SIDE AIRBAG TO DEPLOY *MR THE SIDE AIRBAG FAILED TO DEPLOY WHEN THE VEHICLE WAS HIT ON THE DRIVERS SIDE BY A DRIVER GOING THROUGH A RED LIGHT. SCC
THE VEHICLE WAS INVOLVED IN A SIDE COLLISION, AND THE SIDE AIR BAGS DID NOT DEPLOY. *MR *TT *JB