2018 Toyota C-HR Complaint Log

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE THE CONSUMER PLACED THE REQUEST.*DJR ******* DELETE VOQ *******

The pre-collision system automatically turned off and said something along the lines of “not being detected” while I was driving in snow. I can be available upon request. If I have the pre-collision system on, & it automatically shuts off, I believe this could cause a potential wreck or some other safety hazard. The problem has not been evaluated by any service dealer. The vehicle has not been inspected by anyone for this issue. The pre-collision light in the dash came on that the function was turned off while I was driving in the snow. This issue actually first appeared in 2018, but at the time I didn’t think it was an issue. Then I moved to a place where it doesn’t snow, & saw it happened again in heavy rain weather.

Transmission is failing at only 71k miles which could leave me stranded, no warning lights on the dash. A quick google search will reveal this is a problem among many many 2018 Toyota CHR owners. This vehicle is a newer model so these issues are only just starting to surface.

I have had this car since Oct of 2017, I bought it from Kerry Toyota of Florence ky, I have spent so much money on this car, and I'm at 59k miles. I have heard a whining noise for some time now, I took it to the dealership and they said there was nothing wrong but recently it got worse so I took it to an autobody shop that I trust and they said it was the transmission. So I took it to Kerry again it was still under warranty just by 1000 Miles. Turns out it was my transmission. I've never been rough on my vehicles obviously I drove it to 59K I should not have to get a whole new transmission. So I did some digging turns out MULTIPLE people have had the same issue with their 2018 CHR's. Also when I went to pick it up from the dealership it was dead so they jumped it for me. Then when I got to where I was going and then got back in to start my car it wouldn't start again. So come to find out my battery is shot. Now On average, a car battery lasts from 5 to 7 years. I understand that that can differ tremendously but I saw where multiple people have been through a lot of batteries with their CHR's so I was upset and angry about my car so I traded it in. Now they gave me $15,000 at first. They said I needed new tires, New battery, I had a scratch on my back bumper and apparently my front bumper. Now upon me looking at my car I do have a scratch in the back bumper but the front isn't touched. So they gave me $15,500 I feel like I should have got more for my car due to the problems I have gone through. I had $12 left on my car so I did get positive equity but the quality of the car isn't my problem and I don't feel I should suffer the depreciation because of the issues it has had because that's on the manufacturers, not I. They should have already done a Recall on the Transmissions. Here is the BIG reason why. IF my car was covered, if I drove 1000 more miles I would have had to pay $8,600 for them to fix my transmission!

Electronic parking brake error warning lite up

I heard a whining noise coming from front end of my car. I took it to the services department at 42,000 miles while under powertrain warranty and they said they thought it was the air conditioner pump but said they couldn't fix something that wasn't tore up and advised me to call or come back it the noise worsened. I did complain again that the noise was worse at 65,000 miles not under warranty and they correctly diagnosed the problem and said I needed an new transmission but they are not willing to fix it since it is now out of warranty.

My CH-R has a growl coming from the front end thinking wheel bearings, front axles or transmission as it gets louder at higher speeds. I have taken it to the toyota dealer for an inspection and they said I need a new transmission. They gave me a quote for $9000.00 to replace transmission and torque converter for a known problem and should be a manufacturer fix not the customers.

Electrical system malfunction. Abnormal voltage power steering low. These messages turned on after we felt the steering wheel become really heavy and making it hard to make the freeway entrance. The Toyota Ch-R shut down right before we merged onto the freeway. We were left on the blind spot of the freeway entrance in the night, so it left us quite vulnerable to an accident and possible death. The vehicle will be taken to Toyota dealership, since it still falls under the 60 month warranty.

The contact owns a 2018 Toyota C-HR. The contact stated that while driving at various speeds, the vehicle vibrated without warning. The contact had initially taken the vehicle to a dealer where she was informed that the cause of the failure was related to the tires. The contact replaced all four tires; however, the failure persisted. The contact then took the vehicle to two separate independent mechanics where she was informed that a loose bolt in the transmission was likely the cause of the vibration failure. The contact was also informed that the failure could eventually lead to transmission failure. The manufacturer had been notified of the failure and referred her to the NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

At about 58,000 miles a humming noise started from the front end. Made appointment with dealer and made it in about 62,000 miles. They said it was the wheel bearing hubs, exchanged them and problem continued. The dealership then said it was an issue with the transmission, but because the car now was over 60k miles it was not covered under warranty. At ToyotaCHRForum.com there are many other consumers reporting the same issue. Toyota refused to pay for the transmission in full. I ended up paying 50% of parts and labor for a total of $4,048.21. This car is 3 years old and unacceptable to have a transmission fail at this point. I place a case with Toyota and they are not accepting any issues with the CHR transmissions. I believe toyota should take responsability for the obvious issues with these transmissions. I am looking for reimbursement of what you have been covered by them 100%.

One day the climate control cluster was inoperable. The lights didn't come on with the vehicle and was unable to change temperature/AC or turn on the blower motor. Took vehicle into Larry H. Miller Toyota Dealership and they told me it was the ECM (wasn't communicating properly with the LAN system) and that the heated seats were affected as well. This is as 2018 with only 30k miles on it and says it's not covered under warranty and I will have to pay $1,500 out of pocket. This was a Manufacturer defect, why is the consumer having to pay for a manufacturers defect?

The contact owns a 2018 Toyota C-HR. The contact stated while driving at an undisclosed speed, there was an abnormal winding noise detected. The vehicle was taken to the local dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. The vin was not available.

Transmission failed on a well maintained CHR at 80k miles. The noise started as a low hum and got louder and louder. When we brought it in for a diagnostic test, the dealer told us the transmission went bad and the repair was 9k. The car is out of their warranty so they refuse to replace the transmission. The transmission is faulty and it’s failure had nothing to do with the car’s maintenance. Forums online have shown this as a known problem. Toyota has not recalled this dangerous transmission. The failure started when we were in warranty, we just didn’t know it was the transmission. We replaced breaks and put a new set of tires thinking this could be the issue. Toyota is failing to make good on their promise for safe and reliable cars. It’s basically a lemon and sadly, we are not alone in the disappointment of Toyota not recalling this car for bad transmissions.

No july 20 I had a car accident, I was driving on my road, and suddenly another car crashed into my car, moving 2 lanes in the opposite direction, the impact was so strong that the vehicle that hit me was completely destroyed. All the bags in the car that hit me exploted, but none of the bags in my car exploted.

Transmission went out more than once, the first time within warranty only a few years after the vehicle was on the market two years after getting it replaced it was no longer within warranty and they are refusing to repair it. I would have to pay $1200 if you look at the Toyota forum there are thousands and thousands and thousands of people with 2018 CHR who are having the same exact problem. The fact that the Corolla CVT engines are being recalled and other vehicles are being recalled except for the CHR is ridiculous. Please look into

Transmission failure at 71195 miles.

The forward collision warning goes off and automatically slams the breaks, when nothing is in front of it. It does this on highways as well. This could cause accidents. There is been several complaints about the CVT transmission. If they won't recall it, they should have a lifetime warranty. Toyota transmissions used to last. I cannot afford to get a whole new transmission, so I have to sell it to a dealership.

The contact owns a 2018 Toyota C-HR. The contact stated while driving at various speeds, there was an abnormal humming sound while accelerating and decelerating. The vehicle was taken to an independent mechanic where the failure was undetermined. The vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

CAR BEGAN MAKING WHIRRING NOISE FROM FRONT END OF CAR AT FIRST INTERMITTENTLY AND THEN EVENTUALLY AT AL TIMES ESPECIALLY WHEN ACCELERATING. TOOK CAR TO DEALERSHIP TO TAKE A LOOK AT NOISE HAVE NOW BEEN TOLD WHOLE TRANSMISSION HAS TO BE REPLACED. CAR IS ONLY THREE YEARS OLD, BOUGHT NEW SAME DRIVER, MAINTENANCE EVERY 5K MILES. CAR MILEAGE IS AROUND 65000 AND WAITING ON MANUFACTURER FOR POSSIBLE NEXT STEPS.

WHEN DRIVING THERE AFTER USING THE CRUISE CONTROL THERE IS A WARNING ABOUT THE EPB MALFUNCTION. IT APPEARS CERTAIN CH-R MODELS HAVE BEEN RECALLED FOR THIS, BUT MY VIN DOES NOT APPEAR TO BE ONE RECALLED.

I DID NOT NOTICE ANY ISSUES OR IRREGULARITIES WHILE DRIVING, BUT WHEN I STARTED MY CAR TO LEAVE ONE MORNING, THE CHECK ENGINE LIGHT WAS ON. I IMMEDIATELY DROPPED IT OFF AT MY LOCAL TOYOTA DEALERSHIP. THE PROBLEM ENDED UP BEING A FAULTY FUEL PUMP VALVE WHICH NEEDS TO BE REPLACED, ALONG WITH A COMPLETE FUEL SYSTEM CLEANOUT. THIS IS AN EXPENSIVE REPAIR, WHICH UPON RESEARCHING THE ISSUE, I HAVE FOUND THAT THOUSANDS OF OTHER TOYOTA MODELS HAVE BEEN RECALLED FOR. I WOULD LIKE TO REQUEST THAT THEY LOOK INTO ADDING THE CH-R TO THAT LIST BECAUSE APPARENTLY THERE IS A PROBLEM AS MY CAR IS LESS THAN 3 YEARS OLD.

Heard a humming noise from the engine. Went online to the Toyota forums to see if any similar stories were there and to my surprise there were more than several indicating the same noise I was hearing all of them saying it was the torque converter and transmission. I was shocked to see these stories and hoped that mine was not the same. Unfortunately after rotating the tires hoping that maybe that was the cause of the noise it did not fix the problem and the noise remained, so I took it to the local Toyota in Killeen Texas. After several hours they called me back only to tell me exactly as I had read in the nightmare stories on the Forum that my brand new transmission was bad and there were no aftermarket parts because the car was so new so the parts would have to be all new Toyota parts and estimates of 8 to $10,000. After reading more in the forums I found that some dealers we're covering the cost even though out of warranty. Unfortunately mine was not the same. They said there was nothing they could do to help me and wished me luck with corporate. I called the and a man tried to help me but after several days of him asking people above him to cover the cost they said there was nothing they could do for me. So I am left with a brand new garbage transmission that can give out while I'm driving down the road. The fact that the company knows about this and is not paying for the repairs is mind-blowing. This can cause serious accidents and if it does the company should be held responsible because they know of this issue and have not correctly dealt with it. They have just been lucky that no one has been killed because of it. Please help me get them to fix this known problem before it takes someone's life.in the upload that is just a handful of ppl having this issue.

The contact owns a 2018 Toyota CH-R. The contact stated that while driving in ECO Mode, there was a humming sound coming from the transmission. The vehicle was taken to the local dealer, who diagnosed that the transmission and torque converter were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was not covered under a manufacturer’s Extended Warranty Coverage for the failure. The contact stated that a recall for the failure had been issued for certain vehicles manufactured in Canada. The failure mileage was 35,100.

EPB MALFUNCTION LIGHT WARNING COMES ON WHILE DRIVING. HAS COME ON A TOTAL OF 15 TIMES SINCE PURCHASING IN 9/19. DEALERSHIP HAS NOT BEEN ABLE TO DETERMINE ISSUE. FRONT CAMERA HAS GONE OUT 7 TIMES WHILE DRIVING SINCE PURCHASE, DEALER STATES IT'S FROM THE HEAT. FRONT BUMPER MOLDING IS LOOSE DUE TO WARPED CLIPS USED BY TOYOTA PER THE DEALER

I PURCHASED THIS CAR ON JUNE 26TH 2018, THE CAR HAD BEEN WORKING JUST ABOUT FINE UNTIL APRIL 24TH 2020. I WAS RUNNING ERRANDS AND MY CAR HAD NOT SHOWN ANY SIGNS OR WARNINGS ABOUT NEEDING SERVICE OR THAT SOMETHING WAS WRONG. I TURNED ON MY CAR, I BACKED UP A LITTLE AND THE CAMERA MALFUNCTIONED AND I HEARD A WEIRD SOUND, THEN THE CAR TURNED OFF BY ITSELF AND THEN IT WOULDN'T TURN ON. I CALLED AAA AND THEY TRIED TO CHARGE THE BATTERY, IT WOULDN'T CHARGE AT ALL. MY CAR WAS TOWED TO THE DEALERSHIP, THEY DEEMED THE BATTERY TO BE DEAD AND IT WAS REPLACED. ON SEPTEMBER 19TH 2020, THE NEW BATTERY WAS DEAD AGAIN, FROM BEING PARKED, IT WOULDN'T TURN ON, CALLED AAA AND THIS TIME THEY WERE ABLE TO CHARGE THE BATTERY AND THE CAR TURNED ON. I GOT ON MY WAY BACK HOME, AFTER 5 MINUTES OF DRIVING, THE STEREO, A/C, DASHBOARD AND HEADLIGHTS STARTED MALFUNCTIONING. DASHBOARD HAD SOME SERVICE LIGHTS ON AND THE MESSAGE "ABNORMAL VOLTAGE. STEERING POWER LOW." THE STEREO WOULD RESTART NONSTOP OVER AND OVER AND IT WOULDN'T LET ME TURN IT OFF. EACH TIME THERE WAS A RESTART, THE HEADLIGHTS WOULD DIM, SHUT OFF OR GO REALLY BRIGHT. ALSO ON EACH RESTART THE STEERING WHEEL WOULD LOCK FOR ABOUT 2-3 SECONDS. A/C & STEREO SPEAKERS DIDN'T WORK AT ALL. AFTER DRIVING FOR ABOUT 20 MINUTES THE ENGINE LIGHT TURNED ON AND A RED STEERING LIGHT WITH A WARNING WAS SHOWING WHILE THERE WAS SOME BEEPING COMING FROM THE DASHBOARD. I DIDN'T FEEL CONFIDENT OR SAFE WHILE DRIVING THE CAR BUT WE WERE IN THE MIDDLE OF NOWHERE AT THAT TIME AND MY MOM WAS RIDING WITH ME. SO I DROVE THE CAR SLOWLY AND AS SAFELY AS POSSIBLE UNTIL I MADE IT HOME. ONCE PARKED AT HOME, I TRIED TO TURN THE CAR ON AND HAD NO LUCK. TOOK THE CAR BACK TO THE DEALERSHIP THIS MORNING SEP 21ST 2020, THEY CLAIM IT MIGHT BE THE ALTERNATOR. A FAIRLY NEW CAR WITH 21,000 MILES SHOULD NOT HAVE THESE ISSUES OR BURN OUT 2 BATTERIES.

4 WEEKS AFTER PURCHASING A 2018 TOYOTA C-HR I RECEIVE AN ALERT WHILE IN MOTION ON A CITY STREET TO TAKE THE VEHICLE TO MY DEALERSHIP FOR A EBP MALFUCTION. TOOK IT TO THE DEALERSHIP AND A WEEK AFTER THAT THE ALERT CAME OUT AGAIN. TOOK IT BACK TO THE DEALERSHIP WHO STATES THAT THEY COULDNT FIND THE ISSUE AND TO TAKE A VIDEO WHEN IT HAPPENS AGAIN.

ALL OF DASHBOARD LIGHTS POP ON RANDOMLY, CAR THEN SLOWS DOWN ON ITS ON RANDOMLY(MIDDLE OF TRAFFIC ETC) IT ISN'T SAFE. TOOK TO GET A DIAGNOSTIC READING DONE AND THERE ISN'T ANY ISSUES, THEY SAID THAT IT WAS ELECTRICAL ISSUES

THE TRANSMISSION STOPPED WORKING WHILE I WAS ON MY WAY HOME FROM WORK

TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. THE CONTACT STATED THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 17V717000 (PARKING BRAKE) THREE TIMES, HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN A STAND STILL IN PARK, THE VEHICLE REVERSED ON IT'S OWN CAUSING THE VEHICLE TO HIT THE CONTACT. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE WAS REPORT WAS FILED. THE CONTACT DID SUSTAIN LEFT LEG AND RIGHT FOOT INJURIES MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, FILED A CASE, AND STATED THEY WILL TAKE THE VEHICLE TO A DEALER FOR INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 28,280.

I PARK MY 2018 CHR IN THE STREET ON SOUTH SIDE OF MY DRIVEWAY ON PARKING WITH THE CAR ON I CLOSE THE DOOR AND WALK TO MY TOYOTA LAND CRUISER I HAVE PARK ABOUT 50 FEET AWAY ON NORTH SIDE OF MY DRIVEWAY WENT SOMETHING HIT ME AND WAS THE CHR GOIN IN REVERSE BY ITSELFT HIT ME WITH THE REAR END WAS NO TIME AND I GET CUT WITH THE REAR TIRE ON THE RIGHT FEET AND NOCK ME TO THE GROUND I FIGHT TO GET UP SOME HOW I GRAVE THE DOOR HANDLE AND OPEN THE DOOR AND BECAUSE THE DOOR OPENS UP I SWING UNDER THE CAR AGAIN AND GET CUT FOR THE FRONT TIRE LET GO CONTINUES ON REVERSE TO HIT THE LAND CRUISER AND GET STOCK BETWEEN ON THE HYDRANT AND THE LAND CRUISER THAT STOPE FROM RUNNING WHO KNOWS WHAT COULD HAPPEN IF DONT STOP (RUN ME OVER MY LEFT FEET AND ALL OVER MY ANKLE AND LEG TO MY PELVIS LEAVING MY BACK LEG MUSCLES BLOW UP WITH THE TIRES TRACKS ON ALL OVER WENT TO HOSPITAL FAUN BROKEN BONES ON RIGHT FEET AND LEFT ANKLE AND FEET AND FRACTURE ON TENDONS LEFT LEG I CANT WALK NOW DOCTORS SAY WILL BE AT LEST 3 MONTHS BEFORE GO TO WALK OR EVEN TO WORK NOW I AM HOME RESTING TRYING TO FIX THIS PROBLEM WITH TOYOTA CORPORATION AND STILTS NO ANSWER OR NOT RESPONDING TO THIS INCIDENT WORKING HARD TO THIS PANDEMIC 10 TO 16 HR A DAY SOME TIME 15 DAYS NON STOP BECAUSE I AM INDUSTRIAL MECHANIC WORKING ON A FAMOUS ITALIAN BAKERY FIRTH RESPONDING EMPLOY NOW NO WAGES BECAUSE CANT WORK NOW I CAN SAY THINK BEFORE YOU BUY A TOYOTA CHR OR ANY TOYOTA WITH ELECTRONIC PARKING BRAKE EPB BECAUSE I HAVE A RECALL AND THE DEALER REPAIRED AND STILL SAME NOT WORKING AND I DONT KNOW AND CAN CAUSE THE CAR TO MUVE OR ROLLWAY THATS HAPENINT TO ME THE CAR MOUVED FROM PARKING TO REVERSE BY IT SELF ANDY E FRANKLIN P IL 8-25-20

A file its atach

FRONT CAMERA HAS GONE OUT SEVERAL TIMES SINCE PURCHASING AUGUST 2019. I'VE BEEN TOLD BY THE DEALERSHIP IT IS "SENSITIVE" TO THE HEAT. THE EBS HAS FAILED TWICE SINCE MARCH 2020.. BOTH ISSUES HAPPENED WHILE IN MOTION. THE FRONT BUMPER MOLDING CONTINUES TO SEPARATE DUE TO CHEAP CLIPS HOLDING IT TO THE FRAME PER THE TECH AT TOYOTA AVONDALE, AZ. *TR

ELECTRONIC PARKING BRAKE MALFUNCTION. ELECTRICAL ISSUE DOES NOT ALLOW PARKING BRAKE TO BE APPLIED. *TR

SLOW PARASITIC DRAIN ON THE NEW BATTERY. AT FIRST SIGNS SHOW WHEN STARTING THE VEHICLE THE DISPLAY DASH RESETS BACK TO THE DEFAULT SCREEN AND THEN EVENTUALLY YOU HAVE TO JUMP START THE VEHICLE EVERY TIME FOR USE.

TRANSMISSION FAIL REPLACEMENT MALFUNCTION, AND A THIRD TRANSMISSION AGAIN NEEDS TO BE REPLACED THE CAR HAS 80,000. REPAIR TECH NOTED HE HAS HAD MANY ISSUES WITH THE CVT TRANSMISSIONS. *TR

I STOPPED AT A FRIENDS HOUSE. WHEN I LEFT, THE CAR WOULD NOT START. DASHBOARD MENTIONED MY BRAKES, MALFUNCTION. I HAD THE CAR TOWED TO THE DEALERSHIP. I HAD BROUGHT THE CAR IN A FEW WEEKS EARLIER BECAUSE MY ODOMETER STARTED CHANGING FROM TRIP A TO TOTAL MILEAGE EVERY TIME I RESTARTED THE CAR. IT DIDN'T DO THAT BEFORE. ALSO THE CLOCK RANDOMLY LOOKS MORE LIKE AN ERROR CODE THAN THE TIME, IT CORRECTS ITSELF AFTER 10 MIN. OR SO. I WAS TOLD BY THE DEALERSHIP THAT THE ODOMETER JUST CHANGES BACK ( I TOLD THEM IT NEVER DID THAT BEFORE) AND THE CLOCK WAS BECAUSE OF HEAT OR COLD. ITS LED, THAT IT JUST HAPPENS. AFTER HAVING THE CAR TOWED TO DEALERSHIP, THEY REPLACED THE BATTERY ( ONLY 18000 MILES ON THE CAR) I ALSO TOLD THEM MY FOB WAS SHOWING RANDOMLY LOW BATTERY, SO WHILE I WAS AT THE DEALERSHIP I ASKED THEM TO CHECK IT. HE SAID WHILE CHECKING THE FOB, SOMETIMES IT WAS SHOWING A FULL CHARGE THEN WOULD SHOW LOW BATTERY. AFTER THE CARE BATTERY WORK WAS DONE, THE NEXT MORNING WHEN I STARTED THE CAR, THE ODOMETER STAYED ON TRIP A.......HMMMMM. I AM AFRAID THAT I AM GOING TO BE STUCK WITH SOME TYPE OF ELECTRICAL PROBLEM THAT I AM GOING TO HAVE TO PAY FOR. SOMETHING IS NOT RIGHT WITH THE CAR. THE SERVICE PERSONNEL NEED TO LISTEN TO WHAT I AM SAYING. I AM VERY MECHANICALLY MINDED AND THIS JUST DOES NOT MAKE SENSE.

DRIVING ON INTERSTATE AT NIGHT ALL THE SUDDEN MY CAR TURNS OFF, COASTED OFF EXIT. GOT IT STOPPED AND RESTARTED IT AND GOT GOING AGAIN. COULD HAVE BEEN MAJOR CRASH. IT ONLY HAS 13,000 MILES ON IT AND IT WAS JUST IN SERVICE DEPARTMENT LAST WEEK.

THE EPB MALFUNCTION CAME UP ON MY SCREEN WHILE I DROVE MY CAR IT BECAME I INOPERABLE AS I DROVE. I WAS DRIVING TO GET ON THE HIGHWAY AND WHEN I ACCELERATED THE CAR DID NOT ACCELERATE AND MY CAR WAS ONLY ABLE TO GO AT ABOUT 5MPH WHEN THE INCIDENT HAPPENED

HIT FROM REAR; OTHER DRIVER HIT AT 40 MPH, AIR BAGS DID NOT DEPLOY.

TL* THE CONTACT OWNED A 2018 TOYOTA C-HR. WHILE DRIVING 40 MPH, ANOTHER VEHICLE DID NOT YIELD THE RIGHT OF WAY TO THE CONTACT. AS A RESULT, BOTH VEHICLES CRASHED INTO EACH OTHER; THE FRONT OF THE CONTACT VEHICLE WAS DAMAGED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED SHOULDER, LEFT WRIST, AND INJURIES TO THE LEFT ANKLE. THE OTHER DRIVER SUSTAINED A BROKEN NOSE. IN ADDITION, THE CONTACT SUSTAINED A CONCUSSION AND WAS TAKEN TO THE HOSPITAL WHERE SHE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE BACK TO THE CONTACT'S HOME WHERE THE CONTACT'S INSURANCE COMPANY ADJUSTER DEEMED THE VEHICLE A TOTAL LOSS. THE FRONT END FRAME OF THE CONTACT'S VEHICLE WAS BENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 190929-000299. THE MANUFACTURER OPENED AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.

Needs transmission replaced along with torque converter. These components of the vehicle have failed with only 82,000 miles on the car and a complaint about noise was initially filed with Toyota around 50,000 miles but they will not honor the warranty. The components are available for inspection. My safety and the safety of others was put at risk because if I would not have taken it to an auto mechanic (outside of Toyota) this issue would have gone undiagnosed because Toyota did not recognize the issue initially. If the car failed while on the road it could have easily of caused an accident especially since most of my driving is on the highway. Yes the problem has been confirmed by the dealer and an independent service center. No No warnings were coming from the car just a loud humming noise initially appeared around 50K miles. Took it Toyota and they "diagnosed" the tires were the issue. If they would have correctly have diagnosed the issue they would have found the issue with the transmission. The noise did not go away after the tires were replaced however I did not report it again to Toyota because they did not seem concerned about the issue when it was reported.

I purchased a new Toyota CH-R in 2018 because Toyota has a reputation of affordable, long-lasting, reliable vehicles. Being a recent college graduate, this was very important to me. On August 1, 2019, I presented my vehicle for routine maintenance to Metro Toyota, and I complained about the humming noise from under the hood. They advised me the tires were cupped and needed replaced. Since it was documented, I thought Toyota would stand by the product if something happened later especially since I was a first -time new car buyer and brought it to their attention. I relied on the knowledge of the professional technician’s recommendation even though later, I found out it was wrong. I made this complaint when the vehicle accrued 50,238 miles and was within approximately twenty-four months of purchase: the vehicle was still clearly under Toyota’s warranty on this date. Clearly Metro Toyota failed to diagnose and resolve the issue. The issue was never resolved by Metro Toyota nor Toyota Motor Sales USA, but the issue persisted and became magnified. Metro Toyota failed to accurately check the humming noise and repair the vehicle while it was under the manufacturer’s warranty. They clearly knew this noise was going to lead to transmission failure. Toyota and its technicians knew many car manufacturers had trouble with the new CVT transmission. I’ve seen plenty of information on the internet about the poor quality of the CVT transmission. I’ve also seen that most manufacturers had extended the warranties of vehicles with the CVT transmission because of all the problems associated this. This puts many people at risk since we are driving cars with transmissions that can potentially fail at any moment.

Power train failed on my 3 year old car. It could've been catastrophic if it failed on the road. The CVT transmission is a mess. It's also caused undue financial burden on every CHR owner since the power train had continued to fail uncontrollably. This car was traded in since the transmission had failed. There should be a recall on every CVT that was manufactured in 2018. Every owner and previous owner should be compensated for the loss. After market and rebuilt power trains weren't available since the car was 3 years old. Almost $10k to replace this transmission. This car was taken to a Toyota dealer who assured me that is was "cupped tires". I'm confident that they knew what the problem was. By the time the power train failure was detected, the car was out of warranty. Thanks

TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE THE VEHICLE WAS BEING INSPECTED BY AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE ELECTRONIC PARKING BRAKE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE ELECTRONIC PARKING BRAKE WARNING INDICATOR ILLUMINATED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO RON TONKIN TOYOTA (LOCATED AT 750 SE 122ND AVE, PORTLAND, OR 97233, (503) 255-0177), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V717000 (PARKING BRAKE). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 82,607.

TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE DRIVING APPROXIMATELY 70 MPH, A HUMMING SOUND WAS HEARD FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO OXNARD MITSUBISHI (805-483-5555, LOCATED AT 1345 N OXNARD BLVD, OXNARD, CA 93030), BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT WAS INFORMED TO CALL A TOYOTA DEALER. THE VEHICLE WAS TAKEN TO VENTURA TOYOTA (805-650-0510, LOCATED AT 6360 AUTO CENTER DR, VENTURA, CA 93003) WHERE IT WAS DIAGNOSED THAT THE HUMMING NOISE WAS FROM THE TRANSMISSION AND THERE WAS FLUID IN THE TRANSMISSION. THE TECHNICIAN TOOK A SAMPLE OF THE FLUID AND STATED THAT THE FLUID HAD A BURNT ODOR AND CONTAINED METAL SHAVINGS. THE TECHNICIAN STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED; HOWEVER, THE CONTACT WAS INFORMED THAT THE WARRANTY WAS EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONTACTED THE REGIONAL MANGER OF THE SAME DEALER. THE MANAGER OFFERED TO COVER FIFTY PERCENT OF THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.

TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL DEACTIVATED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE CONTACT STATED THAT THE MASTER WARNING INDICATOR ILLUMINATED AND ALL THE OTHER WARNING INDICATORS BEGAN TO FLICKER. THE VEHICLE WAS TOWED TO FINDLAY TOYOTA (LOCATED AT 7733 EASTGATE RD, HENDERSON, VN 89011, (702) 566-2573), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS CONTACTED TWICE AND PROVIDED CASE NUMBERS: 1904052602 AND 1810091666. THE APPROXIMATE FAILURE MILEAGE WAS 9,307.

THE CVT TRANSMISSION IS BAD. THIS APPEARS TO BE A WIDE ISSUE WITH A LOT OF C-HR OWNERS AND TOYOTA IS REFUSING TO TAKE OWNERSHIP TO RECALL THE VEHICLE. THERE IS A LARGE HUMMING AS YOU ACCELERATE THAT INCREASES OVER TIME.

TOYOTA CH R I NOTICED HESITATION WHEN STARTING THE ENGINE ABOUT 3 DAYS PRIOR. TWO DAYS AGO THE CAR WOULD NOT START. I CALLED ROAD SIDE ASSISTANCE. I WAS GIVEN A JUMP. 8 HOURS LATER I NEEDED ANOTHER JUMP. THE CAR TURNED ON AND BUT SHORTLY AFTERWARDS THE PARKING BREAK AND LIGHTS BEGAN FLASHING ON THE CONTROL PANEL. THE CAR COULD NOT BE PUSHED. IT WAS NOT ACCELERATE NOR REVERSE. CAR WAS TOWED TO THE DEALER. THE DEALER STATES THE BATTERY WAS NOT JUMPED CORRECTLY AND THE CONTROL PANEL MAY NEED TO BE REPLACED. I ASKED FOR THE WARRANTY TO COVER THE DIAGNOSIS, BECAUSE THIS CAR SHOULD HAVE CONTROL PANEL PROTECTION TO AVOID MAJOR ISSUES. THIS CAR IS POORLY DESIGNED. IT SHOULD BE STATED ON THE BATTERY NOT JUMP THE CAR AND INFORM ME ALL THE DAMAGE THIS COULD CREATE. HOWEVER THE CAR WAS NOT JUMPED INCORRECTLY. THE DEALER SHOWED ME ACID AROUND THE BATTERY BUT NEVER SHOWED ME THE CONTROL PANEL DAMAGE. WHY IS THERE A BATTERY AND A CONTROL PANEL ISSUE ON A CAR THAT IS NEW. WHY DOES THE DIAGNOSTIC COST $280. HEADQUARTERS WAS CONTACTED. BUT NO RESOLUTION

ELECTRICAL DEFAULT. WHEN RAINING VEHICLE STATES ERROR AND TO CLEAR FRONT SENSORS. FUEL LIGHT DOES NOT COME ON AND DROVE IT DOWN TO 8 MILES TO THE TANK. DOUBLE-BOG WHEN BEGINNING ACCELERATION FROM STOP. SHAKING AT HIGHWAY SPEEDS HAD IT FOR 8 MONTHS NOW AND IT'S BEEN IN THE SHOP FOR 4 DAYS AND NO ONE HAS A CLUE AS TO WHAT IS GOING ON... VANDERGRIFF TOYOTA OF ARLINGTON DOES NOT PERFORM COURTESY CALLS AND HAVE LEFT ME IN THE DARK UNTIL I HAD TO MARCH UP THERE AND DEMAND ANSWERS. THIS IS MY FIRST TOYOTA AND WILL LIKELY BE MY LAST. I SHOULD HAVE BOUGHT AN ACURA...

THE SEAT BELT WAS DEFECTIVE. MY CHILD'S STOMACH WAS STUCK AROUND THE SEAT BELT. I HAD TO STOP AT A SHOP I TRIED TO PULL ON THE SEAT TO EXTEND IT TO RELEASE MY CHILD BUT IT COULDN'T RETRACT. THE SEAT BELT WAS LOCKED AND IT WAS TWISTING ON MY SON'S STOMACH. HE WAS CRYING AND COULDN'T BREATH SO I HAD TO CUT THE SEAT BELT USING SCISSORS.