2021 Toyota C-HR Complaint Log

My transmission went out on my 2021 C-HR. The problem is, Toyota continued making and selling the car after they knew there was an issue. The 2018 and 19 models had transmission recalls, but they failed to fix the issue and continued to let others purchase a vehicle that was going to fail.

I was told that the bearing was going out in the transmission. Toyota is charging $11,000 to replace it. Seems to be a common occurrence amongst these vehicles.

The transmission all of a sudden started making a whistling noise. Took it to the shop for them to tell me the transmission is bad and needs replaced.

Our family vehicle is barely 5 years old with a little over 100k miles driven and is already in need of a transmission. We invested in a Toyota because they are known for being reliable and efficient cars but now are expected to either pay 8-10k or use the C-HR as a paltry down payment of $2k for another car we would once again start paying down. This is not the product or experience we expect especially since the car was properly maintained at every step.

Electrical failure of the transmission. No inciting incident. Confirmed by the dealership who has done all maintenance on the vehicle. Vehicle suddenly cannot go above 25mph and will not shift gears. Vehicle has approx 60k miles on it.

My 2021 CHR, that I purchased in March 2021 with 11 miles on it, started making a noise when driving in December 2025 so I took it in to Street Toyota in Amarillo, TX on 12-27-2025. It was confirmed that the automatic transaxle needed to be replaced and it would cost $15,653.58 to replace. The cost of my car brand new was $21,000.

Bought car December 2024 with 54,557 miles and had it inspected at time of purchase; inspection was fine. Car started making odd noise last week, so I took it in for an oil change and they ran diagnostics and determined it needs the transmission replaced, having 67,764 miles. Mechanic told me this is a "known issue" that Toyota is aware of this and won't recall the affected cars. It's going to cost me $12k to fix. Toyota Canada has already acknowledged there is a problem with the cars.

Transmission went out at 40 thousand miles.this car has been serviced and maintaned as directed. No rough use what so every.

Original owner. Vehicle has internal failure of transaxle at exactly 60,000 miles. All routine services for the life of the car has been completed by a Toyota dealer.

Transmission failure. Required service visits always on time with no indication of any problems. After a noticeable change in the vehicle drive and noise from the engine, the vehicle was immediately brought to the dealer service center for inspection. The dealer confirmed transmission malfunction. The dealer refused to extend the warranty which would cover a good portion of the cost. Instead they suggested full out of pocket replacement or trade and buy. Despite all this, the monthly car payment is still my responsibility. Unfortunately being a one income household, I am unable to replace or buy a replacement vehicle. After some online investigation, the transmission issue is common and documented issues in the US and CAN. In my opinion, Toyota has done nothing to remedy the known transmission issues and has total disregard for the customer. At this point, all I need is a reliable car before I return to my job as a teacher's assistance..... before school is back in session. Thank you for your time and support. I look forward to hearing from you!

The contact owns a 2021 Toyota C-HR. The contact stated that while driving at an undisclosed speed, several unknown warning lights were illuminated. Additionally, the message "Service Vehicle Now" was displayed. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 82,000.

On 09/12/2024 Ran over a small sharp object in the road and popped the rear drivers side tire and the tire sensor light came on. Two days later on 09/14/2024 we took the car to the dealership and had them change all four tires. We were told the mechanic found a broken off sensor in one of the tires. It was not in the blown out tire, it was in a tire that had no damage to the tire or rim. I talked to the service manager about how the sensor could have broken off the stem in side the tire. He said the mechanic was sure he didn't break the sensor off the stem when changing the tire, that it happens, the sensor can break off the stem and he has seen this before. I asked if they had saved the defected part and he said that he didn't have it and the mechanic had probably thrown it out in the trash. I asked if the manufacturer knows that sensors are just breaking off in side tires. He said he didn't see any recalls for sensors at this time. I would think the manufacturer would want to see the defected TPMS to determine why the TPMS broke off the stem and if a recall is necessary. At this point I'm feeling uneasy about having three other original TPMS's that can break off at any time and having an unbalanced tire situation. I would like to know if this is a safety issue, having a TPMS break off and leaving a tire unbalanced, especially in a front tire when going up to 85 miles an hour on some roads in this country?

For several weeks my car was calling 911 on its own. I took it to the dealer and they originally took a plastic cover off of the Toyota Saftey Connect System. But the car continued to call 911. So I took it back again and they decided to disconnect the system is what I was told. After that for the past 2 weeks the system has been turning off audio and stating there was a connection failure. The dealer said don't worry about that when I contacted them once more. Yesterday evening the car call emergency services again and this time since the dealer had disconnected my microphone I couldn't answer them back. I was close to the dealer and went there immediately. As sirens were blaring heading to where the car was pin pointed to be I was able to get on the phone with Toyota Saftey Connect. They informed me the airbags were showing as being deployed. I was told not to get back in the car because they could deploy at any moment. The car is at the dealership now for the 3rd time for this issue. The dealership is saying they know of no issues with these cars. That is a lie.

The contact owns a 2021 Toyota C-HR. The contact stated while driving 35 mph, while depressing the brake pedal the failed to stop and the vehicle and crashed into a brick mailbox. The contact stated no warning light was illuminated. No air bags deployed, and the front driver side seat belt failed to retract. The contact sustained injuries on his neck and back and sought medical attention at a nearby hospital. A police report was filed. The vehicle was not drivable. The vehicle was towed impound lot. The contact was informed by the impound lot, that the cause of the brake failure was due to the bolt being loose on the A-frame. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger air bag wire harness and the Anti-lock braking systems (ABS) to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 32,000.

My Chr Toyota 2021 has many issues, seat belt lock I have a pair of scissors just in case, usb don't work correctly, windshield wipers gets stuck right in the middle, brakes noise, back seat rug detaching from the floor, radio, Bluetooth, front seats move forward by it self creating a safety hazard condition, I am afraid of my driver seat move forward and get me against the steering wheel and kill me, etc. I raised a complaint to Toyota Headquarters and they prepared everything for a Lemon Law , last Monday June 5th we have a mediation with Ndcs and Toyota, and my case was denied because at any given time that I have taking my vehicle to South Dade Toyota in Homestead the service dept. Manager [XXX] refused to document the issues and only offer car wash. Since my paper work from the Dealer is limited they denied my case don't taking in consideration my and my family safety. My vehicle was at the dealer order by Toyota Headquarters were the Dealer offer me a car loaner for them to keep my Chr and try to repair , next day around 11.30 am I received a phone call from the Dealer and [XXX] that they couldn't find none of my complaints and in all the time the car was there they only drove 2 miles. Same situation I have to ask [XXX] for the copies of the " services that never was done" I was at the Dealer and someone there told me that since Chr has been a bad and wrong way manufactured the CHR HAS BEEN DISCOUNTINUED. I can't force this employees to give me complaints visit documents, and this is the reason why they have denied my complaint . Please guide me, appreciated you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

this 21 chr has developed low idell at a signal light just like my 2019 corolla and the dealership said nothing was wrong with it after 4 visits, now it has a recall on it and i know longer have it after it died at a signal light.does the 21 chr have the same low pressure fuel pump.

The contact owns a 2021 Toyota C-HR. The contact stated that upon having the windshield replaced, the technician was unable to connect the LTA, RTA, and the pre-collision system. The contact stated that the LTA, RTA, and Pre-Collision system intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the system needed to be recalibrated. The contact was then informed that the vehicle was repaired; however, after the contact retrieved the vehicle, the warning lights failed to operate as designed. The dealer was then notified, and the contact was informed that the failure could potentially be due to the windshield. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 27,529.

The contact owned a 2021 Toyota C-HR. The contact stated that while driving at 65 MPH, she collided with a deer attempting to cross the freeway. The contact stated that the collision was the result of the pre-collision avoidance system failing to activate. Both driver-side and passenger-side air bags were deployed. No warning lights were illuminated on the instrument panel. A police report was filed. The vehicle was towed from the scene to a tow yard, where it remained. The contact reported that two individuals were treated for injuries following the accident. The driver sustained whiplash, two herniated discs, a torn meniscus, and a torn retina. The passenger sustained whiplash and various other unspecified injuries. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired and was deemed a total loss as a result of the collision. After investigating the issue, the contact related the failure to NHTSA Campaign Number: 22V107000 (Forward Collision Avoidance). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,000.

Hood latch keeps coming unlocked and is only noticeableat highway speed. Drivers seat belt lockes up when tension feature is not necessary. Both problems may cause an accident wich may cause serious injuryor death apon impact.

Improper programming. ECU vehicle is an LE trim but the computer states that it is an XLE Premium

While driving my vehicle and with small children present on 11/18/21 the vehicle suddenly force brakes with the forward collision warning there was nothing forward of me and this incident nearly causes a rear end accident since this incident i keep getting forwarded warnings where there are none

incorrect programming - ECU

I purchased the car in April of 2021 and by the end of the month it was in the shop because it was consuming way to much fuel I’ve been back to the dealer since for this matter many times as well as many time for other safety defects like the lane keeping assist taking over and forcing me into opposite lanes of traffic and my finance manager noticed that the vehicle was mile jumping. I have been back for the above mentioned issues and safety concerns and the only response I have gotten so far is that the vehicle is operating as designed and final do not come back you are causing unnecessary problems and issues

THE INCIDENT HAPPENED ON THE 9TH OF APRIL 2021 AT 06:45AM ON OUR COMPANY'S CAR PARK, THIRD LEVEL. AS I WAS PARKING THE TOYOTA CHR, I'M FULLY AWARE THAT I'M JUST LIGHTLY STEPPING ON THE GAS LIKE WHAT I'M DOING WHEN I'M PARKING THE CAR EVERYTIME I GO TO WORK WHEN THE CAR SUDDENLY REVVED UP. IT HAPPEN SO FAST AND WITHIN A SHORT DISTANCE I CRASHED ON THE WALL. I TRIED TO BACK UP AND IT REVVED UP BACKWARD AGAIN AND HIT THE REAR OF ANOTHER CAR. I TRIED TO MOVE FORWARD BY STEPPING LIGHTLY ON THE GAS AND IT ACCELERATES SO FAST FORWARD AGAIN UNTIL I HIT THE WALL AND SOMEBODY RAN OVER AND HELP ME OUT OF THE CAR. EVERYTHING HAPPEN QUICKLY THAT'S WHY I WAS IN SHOCK. I KNOW VERY WELL SOMETHING WRONG WITH THE CAR, BECAUSE I PARK THE SAME WAY EVERYTIME I GO TO WORK AND NOTHING HAPPEN. MY CAR WAS TOTALED AND SO WAS THE CAR THAT WAS HIT WHEN IT BACKED UP.

REAR WINDSHIELD SPONTANEOUSLY SHATTERED IN THE MID-DAY SUN, ALONG ENTIRE LENGTH OF BOTH SIDES OF THE WINDSHIELD. CAR HAS NOT BEEN DRIVEN IN SEVERAL DAYS, AND WAS SITTING STATIONARY IN THE DRIVEWAY AT THE TIME. NO EVIDENCE OF DISTURBANCE IN THE SURROUNDING AREA.

The contact owns a 2021 Toyota C-HR. The contact stated that while driving at an undisclosed speed in inclement weather, the driver's and passenger's side front and rear windows became foggy. The contact activated the defroster; however, she was not able to see through the windows. The vehicle was taken to the dealer and diagnosed that the vehicle performed as designed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 1,000.