2010 Toyota Highlander Complaint Log

DRIVER'S SIDE SUN VISOR WILL NOT STAY UP. KEEPS FALLING DOWN WHILE DRIVING. *TR

THREE TIMES REPORTED FEELING A RATTLE IN THE STEERING ON RIGHT TURN LN ROUGH ROAD TO TOYOTA SERVICE DEPT. THREE TIMES THEY DENY SAYING 3 PEOPLE (INCLUDING THE SERVICE MANAGER) DROVE IT AND DIDN'T FEEL ANYTHING. I TOLD THEM THAT WHEN THERE'S MORE WEIGHT ON THE FRONT END, LIKE BRAKING DOWNHILL AND TURNING RIGHT CAN FEEL IT MORE. BUT THE TESTED ON FLAT GROUND IN THE AREA OF MOTOR IMPORTS DOWNTOWN HONOLULU. I EVEN REPORTED IN EARLIER SERVICING THAT THE CAR DRIFTS FROM SIDE TO SIDE ON THE FREEWAY. AS IF THE STEERING IS LOOSE. AND THEY TEST DROVE AND SAID IT WAS FINE. THIS IS THE LAST DAY OF MY WARRANTY AND I GOOGLED THE PROBLEM TO FIND OTHERS WITH THE SAME PROBLEM AND EVEN A DIAGRAM OF THE FIX ON: HTTP://WWW.UNDERHOODSERVICE.COM/ARTICLE/110175/TECH_TIPS_TOYOTA_TACOMA_MAKES_RATTLING_NOISES_ON_ROUGH_ROADS.ASPX . THIS SHOWS THAT IN 2012 THEY FIXED IT ON SOME TOYOTA'S: A NEWLY DESIGNED STEERING INTERMEDIATE SHAFT (P/N 45220-04020) HAS BEEN MADE AVAILABLE TO ADDRESS THIS CONDITION, BUT THAT'S 2012. MY CAR IS A 2010 BEFORE THE FIX. THE SOLUTION IS TO INSTALL A STEERING WHEEL HOLDER. OTHER REPORTS AT HTTP://WWW.EDMUNDS.COM/TOYOTA/VENZA/2009/CONSUMER-REVIEWS/2009-VENZA-STEERING-COLUMN-RATTLE.HTML?STYLE=101109188&SUB=&REVIEWID=4641729. SHOW THAT THE PROBLEM IS ABOUT $1500 TO FIX AND SOMEBODY EVEN HAD A STEERING COLUMN FAILURE. *TR

WHILE DRIVING DOWN THE HIGHWAY, THE DRIVER'S SIDE SUN VISOR FELL DOWN AND OBSTRUCTED VIEW OF THE ROAD. WHEN ATTEMPTING TO PUSH VISOR BACK UP OUT OF MY LINE OF SIGHT, IT WOULD NOT STAY IN THE PROPER POSITION TO BLOCK SUN AND TO WHERE IT DID NOT OBSTRUCT VIEW OF THE ROAD. THE VISOR WILL EITHER STAY ALL THE WAY UP AGAINST THE CEILING OR ALL THE WAY DOWN ALMOST PARALLEL WITH THE WINDSHIELD. THERE SEEMS TO BE SOME TYPE OF SPRING OR PIECE OF MATERIAL BROKEN INSIDE VISOR CAUSING IT TO MALFUNCTION. THIS IS VERY ANNOYING AND VERY UNSAFE. *TR

MY HUSBAND AND TWO YEAR OLD DAUGHTER WERE IN A HEAD ON COLLISION WITH A TREE AFTER ANOTHER VEHICLE CAME INTO HIS LANE AND HE ATTEMPTED TO AVOID THE HEAD ON COLLISION WITH THE OTHER VEHICLE. NO AIRBAGS DEPLOYED. SIGNIFICANT INJURIES. THE FRONT END OF THE VEHICLE WRAPPED AROUND THE TREE. WINDSHIELD SHATTERED IN SEVERAL PLACES. RIGHT PASSENGER DOOR SMASHED IN. NO DOORS ON THE CAR CLOSE ALL THE WAY. REAR PASSENGER DOOR IS OFF THE HINGE. CAR IS A TOTAL LOSS. SIX AIRBAGS IN THE CAR AND NOT ONE OF THEM DEPLOYED. VEHICLE WAS PURCHASED BRAND NEW. NEVER BEEN WRECKED. *TR

VISOR ON DRIVERS SIDE WILL NOT GO UP. IT IS CONSTANTLY IN THE WAY OF MY VISION AS I DRIVE. *TR

AS I AM DRIVING THE SUN VISOR FALLS DOWN INTO MY DRIVING SIGHT. THE VISOR WILL NOT STAY DOWN OR UP. IT JUST REMAINS IN MY LINE OF VISION. IT CONCERNS ME BECAUSE IT LIMITS MY VISIBILITY AND THE POTENTIAL OF CAUSING AN ACCIDENT.

THE DRIVER'S SUN VISOR HAS BEEN USED INFREQUENTLY, AND IS TYPICALLY IN TACT. HOWEVER, TODAY WHEN USING THE VISOR TO BLOCK THE SUNLIGHT THE VISOR WOULD NOT RETREAT BACK INTO POSITION AND KEPT FALLING DOWN IN AN UNSECURED MANNER BLOCKING MY DRIVING VISION BECAUSE IT WOULD NOT STAY INTO PLACE. PROPER VISIBILITY WAS COMPROMISED BY THIS DEFECTIVE VISOR AND THIS IS A SIGNIFICANT SAFETY CONCERN FOR VEHICLE OPERATORS. *TR

THE DRIVER SIDE SUN VISOR DOES NOT RETAIN ITS CLOSED POSITION. IT FALLS DOWN DURING DRIVING AND HINDERS VISTO ABILITY OF DRIVER TO SEE. CLEARLY A SAFETY ISSUE AND A DANGER DURING DRIVING TIME TO THE DRIVER AND OTHER VEHICLES CLOSE TO THE DRIVER. *TR

THE DRIVER SIDE VISOR WILL NOT MAINTAIN IN THE UP POSITION. IF FALLS DOWN DIRECTLY INTO MY LINE OF VISION AND IS VERY DISTRACTING AND DANGEROUS. *JS

THE TRANSMISSION EXHIBITS TRANSMISSION FLARE AND EXTREMELY ROUGH SHIFTING. AS THE PROBLEM PROGRESSED I WAS TOLD I NEEDED A NEW TRANSMISSION.

DOOR AJAR CHIME GOES OFF AND SOMETIMES DOME LIGHTS FLASH ON WHEN MAKING A TURN, STOPPING, OR ACCELERATING FROM A STOP. THIS PRIMARILY HAPPENS WHEN THE OUTSIDE TEMPERATURE IS HOT (95+). ADDITIONALLY, THE RADIO DISPLAY WILL SHOW ILLEGIBLE INFORMATION OCCASIONALLY. I'VE HAD THE RADIO REPLACED, BUT THE ISSUE REMAINS. THIS WILL GO AWAY WHEN THE CAR IS TURNED OFF AND BACK ON AND ONLY HAPPENS WHEN THE EXTERNAL TEMPERATURE IS HOT (95+). *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE DOOR AJAR ALARM WOULD SOUND WHILE TURNING LEFT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING SENSOR NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR THE SAME FAILURE ON THREE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 77,000. *TR

THE OTHER DAY I LOWERED THE DRIVER'S SIDE SUN VISOR ON MY 2010 TOYOTA HIGHLANDER. WHEN I TRIED TO MOVE THE VISOR BACK TO THE UP POSITION I HEARD SOMETHING POP OR SNAP. AS A RESULT, THE VISOR WILL NO LONGER STAY IN THE UP POSITION, UNNECESSARILY OBSTRUCTING MY VISION WHILE DRIVING. THE SERVICE REP AT THE TOYOTA DEALERSHIP TOLD ME THE HINGE WAS BROKEN AND THAT IT WILL COST $300 (PARTS AND LABOR) TO REPLACE THE VISOR. WHEN I CHECKED THE INTERNET I LEARNED THAT OTHER PEOPLE ARE REPORTING THE SAME SUCH PROBLEM. *TR

2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. SOMETIMES THE INDICATOR ONLY CHIMES (& OVERHEAD LIGHT BLINKS) WHEN WE TAKE A LEFT OR RIGHT TURN. SOMETIMES IT CHIMES CONTINUOUSLY AS SOON AS WE GET THE CAR INTO GEAR. THE BACK DOOR IS MOST DEFINITELY CLOSED EACH TIME; THE BACK DOOR INDICATOR IS MALFUNCTIONING. *TR

I'D STOPPED ON THE RESIDENTIAL STREET TO LET A CAR PASS. AFTER THE CAR PASSED, I ATTEMPTED TO PULL UP ALONG THE CURB TO PARK, BUT THE CAR ACCELERATED AND CRASHED INTO A TREE. THE BRAKES DID NOT RESPOND AND THE STEERING DID NOT SEEM TO RESPOND. THE SPACE BETWEEN ACCELERATION AND IMPACT WAS 10-15 FEET. IT'S LIKE THE CAR HAD A MIND OF ITS OWN, AND I HAD NO CONTROL. NO WARNING LIGHTS CAME ON AND THE AIRBAGS DID NOT DEPLOY. THE PASSENGER SIDE HEADLIGHT WAS SMASHED, THE HOOD WAS SMASHED, FRONT BUMPER AND PASSENGER SIDE FENDER WERE ALSO SMASHED. THE ONLY THING THAT STOPPED THE CAR WAS THE TREE. ONCE IT STOPPED, I SIMPLY TURNED THE IGNITION OFF. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY TOLD ME TO TOW IT TO SAN FRANCISCO TOYOTA FOR MECHANICAL INSPECTION. I CALLED SAN FRANCISCO TOYOTA AND SAID THAT I WAS TOWING MY CAR DOWN AND WAS TOLD THEY'D BE WAITING FOR IT. LATER THAT DAY I RECEIVED A CALL FROM DON'S AUTOBODY TELLING ME THEY HAD MY CAR. I CONFIRMED WITH SF TOYOTA AND THEY SAID THEY SENT THE CAR THERE AND THE AUTO BODY WORK HAD TO BE DONE PRIOR TO A MECHANICAL INSPECTION. ON 4/15/13, I WAS INFORMED THE CAR HAD BEEN REPAIRED AND WAS SENT TO SF TOYOTA. I REPEATEDLY CALLED SF TOYOTA TO SEE IF THEY HAD FOUND ANY MECHANICAL DEFECTS. ON 4/16/13, I WAS CONTACTED BY DON'S AUTOBODY AND TOLD THAT TOYOTA REFUSED TO INSPECT THE CAR. SINCE WE DON'T KNOW IF THE CAR IS SAFE TO DRIVE, THE PERSON FROM THE AUTOBODY SHOP SUGGESTED WE CALL TOYOTA USA. TOYOTA USA OPENED A CASE AND HAS ENLISTED BILL FROM ENGINEERING ANALYTICS TO INSPECT THE CAR. BILL PLANS TO INSPECT THE CAR ON 4/30/13. HE WILL COLLECT DATA AND SEND IT TO TOYOTA. TOYOTA SAID THEY'LL REVIEW THE DATA AND WILL MAIL US THE RESULTS WITHIN 30 BUSINESS DAYS. WHEN WE EXPRESSED CONCERN THAT TOYOTA WAITED 6 WEEKS TO LOOK AT OUR CAR (WHICH THE AUTOBODY SAID THEY'VE DRIVEN), TOYOTA HAD NO COMMENT. *TR

THE DRIVER'S SIDE SUN VISOR FELL DOWN WHILE DRIVING AND NOW WON'T STAY UP. THIS ALMOST CAUSED AN ACCIDENT AS MY VISIBILITY WAS CUT OFF. NOW I AM UNABLE TO DRIVE UNLESS I SOMEHOW PROP IT UP. THIS CAR IS LESS THAN 3 YEARS OLD AND SEEMS TO BE A PROBLEM FOR MANY HIGHLANDERS. THIS IS A SERIOUS SAFETY ISSUE. *TR

THE DRIVER SIDE VISOR WILL NOT REMAIN IN THE UP POSITION. IF FALLS DOWN DIRECTLY INTO THE LINE OF VISION AND PARTIALLY OBSTRUCT VISION. IT MIGHT NOT BE AN ISSUE FOR DRIVER 5'2 TALL OR LESS BUT FOR 6 FT OR ABOVE IT'S AN ISSUE. *TR

THE DRIVER SIDE VISOR WILL NOT STAY IN POSITION AND FALLS DOWN OBSTRUCTING DRIVER'S VIEW OF THE ROAD. THE VEHICLE IS WELL MAINTAINED. BASED ON AN INTERNET SEARCH, THIS APPEARS TO BE AN ISSUE WITH OTHER TOYOTAS AS WELL. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT TOWED THE VEHICLE TO A DEALER. THE DEALER PERFORMED A DIAGNOSTIC TEST. THE TEST SHOWED A DEFECTIVE COIL PACK WHICH CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE COIL AS WELL AS THE BATTERY. THE FAILURE MILEAGE WAS 25,400.

DRIVER SIDE SUN VISOR SPRING SEEMS TO BE DEFECTIVE AND THE SUN VISOR KEEPS FALLING DOWN (DOES NOT STAY IN UP POSITION) BLOCKING THE VISIBILITY OF THE ROAD. I CALLED THE DEALER TO VERIFY IF THIS WAS A RECALL ISSUE AND I WAS TOLD THAT IT IS A COMMON ISSUE BUT NOT ENOUGH FOR A RECALL. THE COST OF REPLACING IS AN ABSURD!!! *TR

I PURCHASED THIS 2010 TOYOTA HIGHLANDER NEW. AT 45,000 MILES, THE DRIVER-SIDE SUN VISOR FAILED TO REMAIN IN THE UPRIGHT POSITION. IT CONTINUES TO FALL AND BLOCK THE DRIVER'S VIEW WHEN DRIVING. EVEN THOUGH THE VEHICLE WAS WITHIN THE 50,000 MILE WARRANTY PERIOD, THE DEALERSHIP SAID THE SUN VISOR IS NOT COVERED UNDER THE WARRANTY. I NEW VISOR IS OVER $200. I USED TO WORK FOR THE TOYOTA AT THE HEADQUARTERS LOCATED IN TORRANCE, CALIFORNIA. IT IS UNFORTUNATE THAT TOYOTA DOES NOT RECOGNIZE THIS SUN VISOR AS A CUSTOMER HAZARD AND FAILURE OF THE PART. THIS FAILURE SHOULD BE REPAIRED/REPLACED AT TOYOTA'S EXPENSE BEFORE IT CAUSES SERIOUS HARM TO THE DRIVER AND PASSENGERS. *TR

THE SPRING IN THE VISOR NO LONGER WORKS IT IS FALLING DOWN IN THE SIGHTLINE OF THE DRIVER. AFTER LOOKING ON LINE THIS LOOKS TO BE A COMMON PROBLEM WITH TOYOTA. *TR

IN JANUARY OF 2013, I TOOK MY HIGHLANDER INTO A DEALER'S SERVICE DEPARTMENT TO DIAGNOSE A PROBLEM WITH MY DRIVER'S SIDE FRONT AUTOMATIC LOCK, WHICH HAD COMPLETELY STOPPED WORKING AT AROUND 46,000 MILES. THIS MEANS I HAD TO PHYSICALLY PRESS THE LOCK AS NOT EVEN THE KEY WOULD WORK. I HAD TO OPEN THE PASSENGER SIDE DOOR, CRAWL ACROSS THE SEAT, & UNLOCK THE DRIVER'S SIDE DOOR IN ORDER TO GET IN MY CAR. I WAS TOLD BY THE DEALER THAT THE PROBLEM WAS THE DOOR LOCK ACTUATOR, WHICH WENT OUT, & IT WAS NO LONGER UNDER WARRANTY. RATHER THAN PAYING $575 AT THE DEALER, I FOUND A MECHANIC THAT ORDERED THE PART & REPLACED THE ACTUATOR FOR LESS THAN $400. LESS THAN THREE MONTHS LATER, AT JUST OVER 50,000 MILES & ONLY 2.5 YEARS OF OWNING THE CAR, THE FRONT PASSENGER SIDE ACTUATOR WENT OUT. NEEDLESS TO SAY, I HAD SOME WORDS WITH THE DEALER, & THEY AGREED TO DO A ONE-TIME "COURTESY" FIX, REPLACING IT AT NO COST. OVER THE NEXT FEW MONTHS, BOTH OF THE REAR DOOR ACTUATORS WENT OUT. NOT WANTING TO SPEND $800+ TO REPLACE THE ACTUATORS, I DECIDED TO LIVE WITH RISK & ANNOYANCE THIS CAUSED, HOPING THERE'D SOON BE A RECALL. WELL, HERE WE ARE IN MARCH 2015, & AT 87,000 MILES, GUESS WHAT? THE FRONT DRIVER'S SIDE ACTUATOR IS GOING OUT AGAIN. SEARCHING THE WEB FOR THIS ISSUE, I FOUND HUNDREDS OF SIMILAR COMPLAINTS FROM OTHER TOYOTA OWNERS, OVER A VARIETY OF MODELS & YEARS. THIS IS A HUGE SAFETY ISSUE & TOYOTA NEEDS TO RECALL ALL AFFECTED VEHICLES. I CAN COME UP WITH AT LEAST A DOZEN SCENARIOS WHERE THIS ISSUE COULD CAUSE SERIOUS HARM TO THE CAR'S OCCUPANTS. IF I CAN'T GET TO MY CHILD IN THE BACK SEAT BECAUSE I'VE BEEN IN A WRECK & DOOR IS LOCKED; IF I AM CAR-JACKED B/C THE DOOR WOULDN'T LOCK; IF I HAVE TO ENTER THROUGH THE PASSENGER'S SIDE TO UNLOCK MY DOOR AND X/Y/Z HAPPENS... I'VE ALREADY LOCKED MYSELF OUT DUE TO THIS ISSUE (CAR THINKS DOORS ARE UNLOCKED & WON'T WARN ME MY KEYS ARE INSIDE)! HELP! *TR

DRIVERS SIDE SUNVISOR DROPS DOWN INTO VIEW AND WILL NOT STAY UP, SEEMS TO BE A MAJOR PROBLEM WITH ALL THESE CARS FROM WHAT I SEE ON ALL THE FORUMS. *TR

THE VISOR IS DEFECTIVE AND GETS STUCK IN A 45 DEGREE ANGLE POSITION. A WARRANTY REPAIR WAS MADE, BUT IT HAPPENED A SECOND TIME OUTSIDE OF WARRANTY. ALSO, THE PASSENGER SIDE VISOR DEVELOPED THE SAME PROBLEM, ALSO OUTSIDE OF WARRANTY. BASED ON THE POSITION OF THE VISOR AT A 45 DEGREE ANGLE, IF THERE'S AN ACCIDENT THE HEAD OF THE DRIVER OR PASSENGER WILL GO RIGHT INTO THE BRIM OF THE VISOR. THIS IS OBVIOUSLY VERY DANGEROUS AND SHOULD BE ADDRESSED BY TOYOTA. I BELIEVE TOYOTA NEEDS TO ISSUE A RECALL IMMEDIATELY BEFORE SOMEONE GETS SERIOUSLY INJURED OR WORSE. *TR

THE DRIVER'S SIDE SUN VISOR HAS DROPPED, BLOCKING THE LINE OF VISION. IT DOES NOT ALLOW ME TO PUSH IT UP TO BE COMPLETELY OUT OF THE WAY. I HAVE READ THAT THE CAMRYS HAD THE SAME ISSUE AND TOYOTA ISSUED A RECALL FOR THE CAMRYS BUT HAS NOT FOR THE HIGHLANDER. TOYOTA NEEDS TO RESOLVE THIS ISSUE . *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL INDICATES REAR WINDOW IS OPEN WHEN IT'S NOT. THIS HAPPENS WHEN I TAKE A LEFT TURN OR HIT A DIP IN THE ROAD. ALSO IF THE MOON ROOF IS OPEN AND CLOSED AND WHEN THE DRIVERS OR PASSENGER WINDOW IS OPEN AND CLOSED THE PANEL WILL LIGHT UP, CHIME AND INTERIOR LIGHTS WILL ALL COME ON. THE ONLY TIME THE WINDOWS AND MOON ROOF SEEM TO EFFECT IT IS WHEN I AM DRIVING ON THE HIGHWAY. OTHERWISE THE SMALLER SIDE ROADS EFFECT IF WITH NO RHYME OR REASON. PROBLEM HAS BECOME INCREASINGLY WORSE OVER TIME. MECHANIC COULD NOT FIND THE PROBLEM SINCE THIS DOES NOT HAPPEN EVERY TIME THE CAR IS RUNNING. *TR

DRIVING ON I-5 MONDAY AM TO WORK AND DUE TO THE SUN SHINING IN MY EYES PUT THE VISOR DOWN. LATER WHEN THE SUN WENT BEHIND SOME CLOUDS I PUT THE VISOR BACK UP AND I HEARD NOISE FROM THE VISOR THAT APPEARED TO BE LIKE PLASTIC RUBBING TOGETHER. WHEN I LET GO OF THE VISOR IT DROPPED STRAIGHT DOWN IN MY LINE OF SIGHT AND WOULD NOT STAY UP OR EVEN FORWARD CLOSE TO THE WINDOW. SEEMS TO BE A DANGEROUS PROBLEM AS IT IS RIGHT IN THE LINE OF SIGHT AND CANNOT BE ADJUSTED. I HAD TO UNINSTALL THE VISOR AND NOW I DON'T HAVE ANY SUNLIGHT PROTECTION. THE VISOR WORKED FINE UP TO THIS POINT. NO INDICATION OF A PROBLEM. HAVE NEVER REPLACED A VISOR BEFORE THIS. *TR

SUN ROOF GLASS EXPLODED WHILE DRIVING ON A HIGHWAY AT ABOUT 60 TO 65 MILES PER HOUR. WE HAD THE SUN SHADE CLOSED SO WE DID NOT KNOW THE SUN ROOF GLASS HAD EXPLODED. PULLED OFF THE ROAD, NO OTHER CAR OR TRUCK WAS NEAR US, AND DISCOVERED THE SUN ROOF GLASS HAD EXPLODED AND GLASS WAS PREVENTED FROM ENTERING THE PASSENGER COMPARTMENT BECAUSE THE SHADE WAS CLOSED. WENT TO A TOYOTA DEALER ABOUT 10 MILES AWAY AND THEY SAID IT WAS PROBABLY CAUSED BY A ROCK. I SAID NO ONE WAS NEAR US, FRONT OR BACK, AND THEY SAID WE MIGHT HAVE HAD A CHIP IN THE SUN ROOF GLASS FROM BEFORE THIS HAPPENED. IT WAS A NICE DAY, NO RAIN, NOT TOO HOT, AROUND 65 DEGREES, COMFORTABLE, SUN WAS OUT. THEY TAPED THE GLASS THAT WAS STILL TOGETHER SO WE COULD DRIVE HOME AND HAVE IT REPAIRED. THEY DID NOT HAVE THE GLASS AND WOULD TAKE SEVERAL DAYS. THIS HAPPENED IN JULY, 2012.

DRIVERS SIDE SUN VISOR DROPS DOWN AND WILL NOT STAY IN THE UP POSITION OBSTRUCTING MY VISIBILITY. *TR

THE SUN VISOR ON MY 2010 TOYOTA HIGHLANDER OPENED IN FRONT OF MY EYES BLOCKING MY VISION FOR A FEW SECONDS. NOW THE VISOR WILL NOT STAY IN THE UP POSITION. I HAVE TO MOVE IT TO THE SIDE TO KEEP IT FROM BLOCKING MY VISION. *TR

MY NAME IS [XXX]. I OWN A 2010 HIGHLANDER, AS OF TODAY 5/16/12 THE MILEAGE 32,800. THE REASON FOR THIS LETTER, THE LEFT PORTION OF MY WINDSHIELD IS COMING LOOSE OR THE LEFT PASSENGER WINDOW IS DYSFUNCTIONAL. THIS IS THE ORIGINAL TOYOTA HIGHLANDER WINDSHIELD AND PASSENGER WINDOW. FIRST, I NOTICED THE SOUND OF GLASS IF IT WAS LOOSE, DRIVING MY DAILY ROUTE ON I95 FREDERICKSBURG VIRGINIA TO QUANTICO BASE VIRGINIA. THIS PORTION OF I95 IS SMOOTHER, THAN MOST STATE ROADS. THE GLASS SOUND IS NOT A CONTINUOUS SOUND, CAUSE TO ROADS DIFFERENT. IN FACT, THE GLASS SOUND OCCURS ONLY WHEN IT AN DRY DAY. I NOTICE THE ROAD NOISE HAS INCREASED. WHEN IT RAINS, I CAN NOT HEARD THE GLASS SOUND, DUE TO RAIN ON THE VEHICLE. I DRIVE THIS HIGHLANDER DAILY TO AND FROM WORK. THE LOCAL DEALERSHIP WILL TAKE A 3 MINUTE RIDE AND HEAR NOTHING, THAN I AM FORCED TO ANOTHER DEALERSHIP FOR SERVICE. MANY YEARS AGO, I HAD THE SAME PROBLEM WITH ANOTHER VEHICLE, THE INTERNAL AND LINER HAS TO REPLACED. HAS ANYONE ELSE EXPERIENCED THIS PROBLEM? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN TURNING TO THE LEFT LOUD CLUNK NOISE, DEALER CLAIMS IT IS A INTERMEDIATE SHAFT COST TO REPAIR OVER 800.00 THIS IS NOT THE FIRST COMPLAIN THAT I SEE ON THIS VEHICLE, AND A CHANGE WAS MADE BY THE MFG, GUESS THEY STILL HAVE PROBLEM WITH THE DESIGN ON FIXING THIS ISSUE. TOYOTA DO A RECALL YOU KNOW YOU ARE DOING WRONG, STAND BY YOUR PRODUCT AND FIX THE CARS YOU MANUFACTURE... OR I WILL KINDLY DO A SURVEY NOT TO PURCHASE AGAIN. *TR

WHEN DRIVING ON FREEWAY MY VISOR WAS BROUGHT DOWN AND IT HUNG WELL BELOW ITS NORMAL POSITION. THIS OBSTRUCTS MY VISION WHEN DRIVING. ALSO, THE VISOR DOES NOT RETURN TO ITS NORMAL POSITION WHEN NOT IN USE. IT HANGS BELOW ITS NORMAL POSITION BY ABOUT TWO INCHES. *TR

THE FLARES THAT ARE ATTACHED TO THE FENDERS KEEP COMING OFF WHILE DRIVING. THEY HAVE COME OFF FOUR TIMES NOW AND POSE A SAFETY THREAT TO ME AND OTHERS ON THE HIGHWAY. I CURRENTLY HAVE THREE FLARES TAPED TO THE VEHICLE TO PREVENT THEIR COMING OFF WHILE DRIVING. IF THESE FLARES COME OFF IT IS POSSIBLE THEY COULD HIT OTHER VEHICLES ON THE HIGHWAY POSING A THREAT TO THEIR SAFETY. *TR

MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND WE HEARD A LOUD CRASHING SOUND. WE WERE NOT BY A CONSTRUCTION SITE NOR AN OVERPASS. THE WEATHER CONDITIONS WERE DRY, SUNNY AND 77 DEGREES. IT WAS NOT THE TIRE BECAUSE THE CAR DID NOT SHAKE AND NO INDICATORS ON THE DASH LIT UP. I PULLED OVER AND UPON INSPECTION OF THE VEHICLE, THERE WAS A LARGE GAPING HOLE IN THE CENTER OF MY CLOSED SUNROOF! FORTUNATELY THE INSIDE VISOR WAS CLOSED. WE SLOWLY TOOK SECONDARY ROADS HOME WHILE LISTENING TO GRAVEL SOUNDING GLASS ABOVE US. NOW, MY DILEMMA IS GETTING TOYOTA TO OWN THIS DEFECT. THIS IS NOT AN INSURANCE ISSUE. THIS IS A VEHICLE DEFECT. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE STOPPED AT AN INTERSECTION, ANOTHER VEHICLE CRASHED INTO THE RIGHT SIDE OF HIS VEHICLE, BUT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE VEHICLE WAS HIT HARD BUT COULD NOT TELL HIM WHY THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS AVAILABLE IF NEEDED. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 15,000.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 35 MPH THE CONTACT SMELLED A BURNING ODOR. THE VEHICLE BEGAN TO VIBRATE CAUSING THE CONTACT TO STOP THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT NOTICED THE REAR PASSENGER SIDE TIRE APPEARED TO HAVE SMALL HOLES IN IT AND WAS EXTREMELY WORN. THE CONTACT REPLACED THE TIRE WITH THE SPARE TIRE AND DROVE THE VEHICLE TO THE DEALER. THE TECHNICIANS STATED THE FAILURE MAY HAVE OCCURRED DUE TO EXCESSIVE TEMPERATURES. THE CONTACT STATED THE WHEEL MAY BE DEFECTIVE AND CAUSED THE TIRE TO WEAR EXCESSIVELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE BATTERY DIED PREMATURELY. THE DEALER MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE BY CHANGING THE BATTERY. ON THE THIRD OCCASION, THE CONTACT NOTIFIED THE MANUFACTURER WHO ADVISE THAT THE VEHICLE NEEDED TO BE DRIVEN AT LEAST 15 MILES PER DAY TO PREVENT THE BATTERY FROM GOING DEAD BECAUSE OF THE DESSERT-LIKE CLIMATE IN WHICH THE CONTACT RESIDED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE CURRENT MILEAGE WAS 11,200 AND THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 01/05/12*LJ THE CONSUMER STATED TOYOTA FINALLY INSPECTED THE VEHICLE AND DETERMINED THE BATTERY NEEDED TO BE RECHARGED.

VEHICLE ACCELERATED OF ITS OWN ACCORD. ON SEVERAL SUCCEEDING OCCASIONS THIS TOYOTA HIGHLANDER HAS ACCELERATED OF ITS OWN ACCORD. VEHICLE HAS NEVER CRASHED AND AFTER PULLING OVER AND PLACING VEHICLE IN PARK, VEHICLE DID NOT CONTINUE TO ACCELERATE. THIS TOYOTA HAS BEEN SERVICED 3-4 TIMES FOR THIS PROBLEM, INCLUDING A SPECIALIST FROM ANOTHER STATE WHO TRAVELED TO BATON ROUGE TO MAKE A THOROUGH INSPECTION INVOLVING 2-3 HOURS. VERDICT WAS NO VISIBLE OR OTHER PROBLEM DETECTED. TWO MONTHS AGO THERE WAS ANOTHER RECALL ON THIS VEHICLE AND TOYOTA MADE THE REPAIR IN THE COMPUTER. LAST WEEK ON MAY 20, 2014 I RECEIVED ANOTHER RECALL REGARDING THIS VEHICLE. THIS VEHICLE INVOLVES A STEERING COLUMN ASSEMBLY CONTAINING A SPIRAL CABLE WITH ELECTRICAL CONNECTIONS INVOLVING THE AIR BAG. SHOULD THE DRIVER AIR BAG BECOME DEACTIVATED, IT COULD CAUSE IT NOT TO DEPLOY IN THE EVENT OF A CRASH WHICH COULD INCREASE THE RISK OF INJURY TO THE DRIVER IN CERTAIN TYPES OF CRASHES. THE REMEDY IS CURRENTLY UNAVAILABLE AND TOYOTA WILL SEND A SECOND OWNER NOTIFICATION LETTER WHEN THE REMEDY IS AVAILABLE. DESPITE NUMEROUS LETTERS AND REPEATED TELEPHONE CALLS TO TOYOTA, I HAVE NOT RECEIVED ANY ASSISTANCE TO PURCHASE A NEW TOYOTA HIGHLANDER THAT DOES NOT ENCOMPASS THESE TYPES OF SAFETY RECALLS. I CHOSE NOT TO JOIN A GROUP LAWSUIT BECAUSE I KNEW THIS WOULD BE FUTILE. NONETHELESS, I AM CONSIDERING LOOKING INTO HIRING AN ATTORNEY TO PURSUE THE REPLACEMENT OF THIS VEHICLE. THANK YOU FOR YOUR ATTENTION. *TR

ON FRIDAY, APRIL 22, 2011, WE WERE TRAVERSING I-55 NORTH OF GRENADA, MISSISSIPPI. I WAS USING CRUISE CONTROL TRAVELING AT 73 MPH WHEN, WITHOUT ANY WARNING OF ANYTHING WRONG, WE HEARD A LOUD NOISE LIKE THE WHIRRING OF HELICOPTER BLADES OVERHEAD. I TURNED OFF THE CRUISE CONTROL TO LET THE CAR SLOW DOWN BECAUSE I DIDN'T KNOW WHAT WAS HAPPENING; AS MY WIFE SLID OPEN THE SUN ROOF COVER TO LOOK OVERHEAD. AS WE SLOWED DOWN, THE DRIVER'S SIDE REAR TIRE TREAD HIT MY SIDE OF THE CAR AND PASSED US UP GOING DOWN THE INTERSTATE. I THEN FELT THE DRAG ON THE STEERING AS I PULLED OFF ONTO THE SHOULDER OF THE HIGHWAY AND APPLIED THE BRAKES STOPPING THE CAR. PRIOR TO THE HELICOPTER SOUND, I NEVER HAD ANY PULLING OR STEERING PROBLEMS THAT COULD HAVE BEEN CAUSED BY A TIRE RUNNING ON LOW TIRE PRESSURE. I ALSO NEVER RECEIVED A LOW TIRE ALARM FROM MY TIRE PRESSURE ALARM SYSTEM. AS AN ADDITION, I'LL ADD THAT MY FIVE TIRES ARE INFLATED WITH NITROGEN FOR BETTER TIRE WEAR AND LIFE. I WENT TO ALEXANDER TOYOTA IN FRANKLIN, TN TO PURCHASE A NEW TIRE SO I'D HAVE A SPARE. I PICKED UP THE DAMAGED TIRE OFF THE INTERSTATE SHOULDER AND MY CAR INSURANCE COMPANY KNOW HAS THE ENTIRE FAILED TIRE TO EXAMINE. THE FAILURE WAS A BRIDGESTONE; MODEL "DUELER HL-400"; DOT: OB7C.

MULTIPLE BATTERY FAILURES REQUIRING JUMP STARTS: SEVEN (7) TIMES SINCE I BOUGHT THIS SUV IN FEB 2011. THREE TIMES THERE WAS A POSSIBLE KNOWN CAUSE FOR THE BATTERY DRAIN: THE PASSENGER VANITY MIRROR LIGHT WAS LEFT ON FOR 15 MINUTES, 2 HOURS, AND AN UNKNOWN LENGTH OF TIME. NONE OF THESE THREE EPISODES WAS SIGNIFICANT ENOUGH TO CAUSE A COMPLETELY DEAD BATTERY IN ONE THAT HAS BEEN EVALUATED AS IN EXCELLENT CONDITION. I DRIVE IN THE MOUNTAINS ALL WINTER. GETTING STRANDED IN AN ISOLATED PLACE CAN BE DEADLY DUE TOO EXPOSURE, RISK OF COLLISION ON SINGLE LANE SNOW-OCCLUDED ROADS WITH 2-WAY TRAFFIC AND FAST SNOW PLOWS. OTHER TOYOTA HIGHLANDER HYBRID OWNERS HAVE HAD THE SAME PROBLEM. TWICE NOW THE DEALER HAS SAID THERE IS "NO PROBLEM" WITH THE BATTERY. I AM PURSUING CORRECTION THROUGH THE LOCAL TOYOTA CUSTOMER RELATIONS MANAGER AND WILL FOLLOW THROUGH WITH TOYOTA'S CUSTOMER EXPERIENCE CENTER AND THE CALIFORNIA DISPUTE SETTLEMENT CENTER IF A PROMPT LOCAL SOLUTION IS NOT ACHIEVED. HTTP://ANSWERS.EDMUNDS.COM/QUESTION-WE-HAVE-A-2010-TOYOTA-HIGHLANDER-HYBRID-THE-BATTERY-IS-CONSTANTLY-DYING-ON-IT-EXAMPLE-LEAVE-DOOR-OPEN-10-MINUTES-AND-IT-S-DEAD-144840.ASPX *JS

KEYLESS FOB RESULTED IN CAR BEING LEFT ON ALL NIGHT IN ENCLOSED GARAGE. THE DESIGN DEFECT IN NOT AUTOMATICALLY TURNING THE ENGINE OFF WHEN THE FOB LEAVES THE IMMEDIATE AREA IS WELL-KNOWN. THE ADDITIONAL PROBLEM IN THE TOYOTA HIGHLANDER HYBRID IS THAT THE GREEN POWER LIGHT GOES ON WHEN YOU TURN OFF THE CAR, LEADING THE DRIVER TO BELIEVE THAT THE POWER IS NOW ON, WHEN IN FACT IT IS OFF. THE DRIVER THEN STEPS ON THE BRAKE AND PRESSES POWER AGAIN, THINKING THAT THEY ARE NOW TURNING THE CAR OFF BECAUSE THE POWER BUTTON IS NO LONGER GREEN. THE HYBRID ENGINE IS SILENT WHEN THE CAR STARTS, SO THE DRIVER LEAVES THE AREA WITH THE FOB THINKING THE CAR IS OFF, WHEN IN FACT IT IS ON ALL NIGHT IN A CLOSED GARAGE, AS HAPPENED WITH US. *TR

2010 TOYOTA HIGHLANDER HYBRID. CONSUMER STATES THAT VEHICLE IS SUPPOSE TO BE ALL WHEEL DRIVE, HOWEVER THE HYBRID SYSTEM IS NOT COMPATIBLE WITH THE ALL WHEEL DRIVE SYSTEM *TGW THE CONSUMER STATED WHEN THE VEHICLE WOULD SLIDE, THE HYBRID SYSTEM SHUT DOWN THE ALL-WHEEL DRIVE SYSTEM BECAUSE THE COMPUTER WAS TRYING TO PREVENT DAMAGE TO THE GENERATOR WHICH IS A PART OF THE HYBRID SYSTEM. *JB

I PURCHASED A 2010 TOYOTA HIGHLANDER FROM FREDERICKSBURG, VIRGINIA LOCATION. THE VEHICLE RODE SMOOTH UNTIL I HAD ITS FIRST SERVICED AT TOYOTA. THE VEHICLE RODE LIKE A JEEP, ROCK AND ROLLING, AT NORMAL DRIVING SPEED AND HIGHLY AT LOW SPEED. ALL THIS STARTED AFTER THE FIRST VEHICLE SERVICE. I TRADED IN MY 2006 FOR 2010 AND IT HAD THE SAME PROBLEM. FOR THE 2006, I PURCHASED NEW RIMS, TIRES, LUGS, WHEEL BALANCING AND FULL FRONT END ALIGNMENT. THE VEHICLE STILL RODE THE SAME ROCKING AND ROLLING. IN THE PAST, I HAVE WORK AS SYSTEM ENGINEER ON A MILITARY PROJECT. THE VEHICLE HAD PROBLEMS WITH ITS TRACKS, THE PROBLEM THE LUGS NOT BEING ADJUSTED THE SAME ON EACH WHEEL RESULTING IN TRACK BREAKING OR DAMAGE. THE SAME FOR ANY VEHICLE THAT HAS LUGS AND WHEEL. BACK TO MY 2010, BOTTOM LINE IS EACH WHEEL MUST BE TORQUE THE SAME. IF EACH WHEEL IS TORQUE DIFFERENT OR EACH TUG, THAN THE VEHICLE WILL HAVE A ROCKING AND ROLLING AFFECT. ALL VEHICLE SERVICE SAYS, IT'S THE WHEEL, BUT NO ONE EVER TORQUE THE LUGS RESULTING IN THE SAME ROCK AND ROLLING AFFECT. UNDERSTANDING THE BASICS OF LUG ADJUSTMENT CAN SAVE CUSTOMERS, MONEY, TIME AND EASY FIT. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2010 HIGHLANDER 4WD: SYSTEM CHECK PANEL I INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. BEEN TO DEALER 3 TIMES. CAR HAS 6000 MILES ON IT. THE REAR DOOR OPEN INDICATOR EFFECTS DOOR LOCKING ABILITY WITH KEY FOB AS WELL AS CONTINUAL CHIME INDICATING REAR DOOR IS OPEN IN CONJUNCTION WITH TURNING DOME LIGHT OFF AND ON. DEALER THOUGHT IT WAS REAR DOOR STRIKE PLATE. ADJUSTED ACCORDINGLY. THIS WAS NOT THE PROBLEM. 3RD VISIT TO DEALER STILL TRYING TO PINPOINT WHY THIS IS HAPPENING SO FAR NO LUCK. ELECTRICAL BAD DOOR SENSOR FAULTY ELECTRICAL DOOR SWITCH THIS PROBLEM IS VERY ANNOYING AND NOW TIMES CONSUMING 3 VISITS TO THE DEALER AND STILL NO SOLUTION. REAR DOOR OPEN INDICATOR INITIALLY MADE TO STOP BY ROLLING DOWN DRIVER SIDE WINDOW AT HIGHWAY SPEED. INDICATOR ALSO MADE TO GO OFF WHEN ROAD TURNS TO THE LEFT ONLY. <- ? MOISTURE CAUSING SHORT IN REAR DOOR ELECTRICAL SWITCH? MAYBE. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 20 MPH THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. A WARNING BRAKE FAILURE LIGHT ILLUMINATED ON THE DASHBOARD. THE CONTACT WAS ABLE TO DRIVE ONTO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF. AFTER TURNING THE VEHICLE BACK ON THE WARNING LIGHT DID NOT ILLUMINATE NOR DID THE FAILURE RECUR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS BEING DIAGNOSED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,400.

I WAS DRIVING ON A STRAIGHT AND LEVEL ROAD, AT APPROXIMATELY 30 MPH. TRAFFIC CAME TO A SUDDEN STOP AND I APPLIED THE BRAKES IN A HARD AND SUDDEN MANNER, BUT THE VEHICLE FAILED TO STOP IN TIME, THOUGH I BELIEVE IT SHOULD HAVE. NO AIRBAGS DEPLOYED. MY VEHICLE STRUCK THE VEHICLE IN FRONT OF ME, ALSO PUSHING THAT VEHICLE INTO THE ONE IN FRONT OF IT. DURING REPAIRS, IT WAS DISCOVERED THE BRAKE PEDAL MECHANISM HAD FAILED AT SOME POINT, REQUIRING REPLACEMENT.