2005 Toyota Matrix Air Bags & Restraints Problems

The contact owns a 2005 Toyota Matrix. The contact stated that the vehicle was serviced under an unknown recall however, the air bag warning light illuminated after the repair was made. The contact received notification of NHTSA Campaign Number: 19V627000 (Air Bags); however, the vehicle was not repaired, and the contact was informed that the failure was not related to the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.

2005 MATRIX. CONSUMER WRITES IN REGARDS TO NHTSA RECALL 18V-025. *LD THE CONSUMER STATED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL REPAIR. *JS

TAKATA RECALL I'VE BEEN TRYING TO GET HELP WITH THIS PROBLEM WITH TOYOTA FOR MONTHS WITH NOTHING BUT VERY GENERAL RESPONSES, NONE OF WHICH, ADDRESS MY ISSUE, EXPLAIN TOYOTA'S POSITION, AND NEGLIGENCE, OR ANSWER MY QUESTIONS. I'M GOING TO ASK YOU TO GET ALL THE DETAILS FROM THE PRIOR COMPLAINTS I'VE SENT OVER THE LAST TWO MONTHS. PLEASE REVIEW AND ADVISE ASAP. THANK YOU, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2005 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

AIRBAG RECALL. I HAVE BEEN TRYING TO GET MY CAR FIXED SINCE OCTOBER. THE DEALER CANNOT GET THE PART. EACH TIME I CALL THE DEALER THEY SAY THE PART HAS NOT ARRIVED. CALLED THE TOYOTA SAFETY RESOLUTION TEAM ON 11/23 AND THEY HOOKED ME UP WITH DEALER. SAME STORY, PART IS ON ORDER BUT MAY BE MONTHS BEFORE WE GET THE PART.

SPIRAL CABLE ASSEMBLY WITH ELECTRICAL CONNECTIONS DAMAGED. AIRBAG LIGHT STAYS ON WHEN THE STEERING WHEEL IS TURNED. A RECALL FOR 2009-2010 MATRIX IS IN EFFECT (HTTP://WWW.AUTONEWS.COM/ARTICLE/20140409/COPY01/304099971/TOYOTA-RECALLS-MORE-THAN-6-MILLION-VEHICLES) BUT 2005 MATRIX AND OTHER YEARS ARE ACTUALLY ALSO AFFECTED BY THESE DEFECT. A RECALL FOR 2005 MATRIX TO REPLACE AIRBAG MODULE IS ANNOUNCED BY TOYOTA BUT NOT FOR DAMAGED SPIRAL CABLE ASSEMBLY WHICH SHOULD BE RELATED TO THE AIRBAG MODULE DEFECT AS THE AIRBAG MODULE IS ATTACHED TO THE SPIRAL CABLE ASSEMBLY

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL - I RECEIVED A LETTER SEVERAL MONTHS AGO INFORMING ME MY MATRIX WAS RECALLED FOR THE AIR BAG INFLATORS. I WAS TOLD I'D BE CONTACTED WHEN THE PARTS WERE AVAILABLE. AFTER HEARING NOTHING, I WENT TO TOYOTA'S WEBSITE. IT SAYS THE PART SHOULD HAVE BEEN AVAILABLE IN MY AREA STARTING IN DEC. 2015. I CONTACTED MY LOCAL DEALER , & THEY TOLD ME THEY COULDN'T DO THE REPAIR UNTIL THE END OF AUG. 2016. IT WILL HAVE BEEN ABOUT A YEAR & A HALF SINCE I WAS INFORMED OF THE RECALL - THIS IS A TOTALLY UNACCEPTABLE AMOUNT OF TIME. MEANWHILE, THEY SUGGEST NO ONE RIDE IN THE PASSENGER SEAT UNTIL THE REPAIR IS COMPLETE. TOYOTA IS DOING A TERRIBLE JOB WITH THIS WHOLE THING.

TAKATA RECALL - IN JUNE 2015, I WAS NOTIFIED BY TOYOTA THAT MY MATRIX HAD BEEN ADDED TO THE LIST OF VEHICLES AFFECTED BY THE TAKATA RECALL AND THAT I SHOULD CONTACT MY LOCAL DEALER TO SET UP REPAIRS. WHEN I CALLED I WAS TOLD THAT I WOULD BE CONTACTED AGAIN ONCE THE PARTS WERE AVAILABLE. I HAVE NOW RECEIVED THE NOTIFICATION THAT PARTS ARE AVAILABLE, NEARLY 10 MONTHS AFTER THE INITIAL NOTIFICATION. WHAT TROUBLES ME IS THAT IN THE LATEST LETTER IT STATES " UNTIL THIS REMEDY IS PERFORMED, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." WHY DIDN'T THEY MENTION THIS BEFORE? WHY DIDN'T THEY PROVIDE THE REPAIRS SOONER? WHAT IF I HAD BEEN IN AN ACCIDENT WITH SOMEONE IN THE FRONT PASSENGER SEAT, THEY MIGHT HAVE BEEN SEVERELY INJURED OR POSSIBLY KILLED. WHY ARE THESE LARGE COMPANIES ALLOWED TO PUT OTHERS AT RISK SIMPLY BY PERFORMING SOME SORT OF FAILURE ANALYSIS WHEN PEOPLES LIVES ARE AT RISK.

RECALL HAS NOT BEEN FIXED

TAKATA RECALL. THE TOYOTA WEBSITE SAYS REPLACEMENT PARTS ARE "CURRENTLY AVAILABLE." THE DEALER TOLD ME I'D HAVE TO WAIT ONE TO THREE WEEKS BECAUSE THE PARTS ARE ON BACK-ORDER.

TAKATA RECALL - I WANT TO FILE A COMPLAINT IN REGARDS TO MY LOCAL TOYOTA DEALERSHIP FAILING TO REMEDY MY DEFECTIVE AIRBAG WITHIN A REASONABLE TIME. I GOT THE SAFETY RECALL AROUND JUNE 2015 AND THEY STILL DON'T HAVE THE AIRBAG IN STOCK. MY LOCAL TOYOTA DEALERSHIP IS JERRY'S TOYOTA AND THEIR ADDRESS IS 8001 BELAIR ROAD, BALTIMORE, MD 21236. THEIR PHONE # IS 410-661-5700, ANY HELP IS GREATLY APPRECIATED. *TR

I GOT A RECALL FOR THE AIRBAGS. I'M KIND OF WONDERING IF I SHOULD BE DRIVING MY CAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - THIS IS MY ONLY CAR AND I HAVE TWO KIDS TO TRANSPORT AS WELL AS OTHERS AND I CANNOT GUARANTEE THAT NO ONE SITS IN THE FRONT PASSENGER SIDE AS REQUESTED. I AM ALSO CONCERNED WITH MY OWN SAFETY AS THE DRIVER, PLUS MY SON IS STARTING TO DRIVE IN 1 MONTH AS HE GETS HIS LEARNERS PERMIT. I AM IN THE PRIORITY 1 GROUP BUT HAVE HEARD NOTHING ABOUT GETTING THIS CORRECTED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECEIVED RECALL NOTICE FROM TOYOTA FOR THE FRONT PASSENGER AIR BAG INFLATOR TO BE REPLACED. ATTEMPTED TO MAKE THREE APPOINTMENTS TWO MONTHS APART, AND CONSISTENTLY TOLD BY THE DEALER (TOYOTA OF SANTA BARBARA, CA) THE PARTS ARE NOT AVAIALBLE.