2017 Toyota Prius Engine Problems

The contact owns a 2017 Toyota Prius. The contact stated that while driving approximately 25-30 MPH, the vents were blowing out cold air. The check engine warning light was illuminated. The contact was adding coolant to the coolant reservoir every three to four days. The vehicle was taken to the local dealer, where it was diagnosed and determined that the coolant was leaking into the exhaust pipe. The dealer recommended that the exhaust system front pipe be replaced. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,700.

Dashboard pop up came up saying that the grille shutter is inoperable to visit a dealer. Went online and noticed there were recalls for my Prius year and because emissions is affected I contacted Toyota financial customer service who said to go to a dealer and that they would fix no charge. Went three times to the dealer and they did not want to honor the recall. Charged me $200 to run diagnostics on the vehicle and confirmed that the code that was being recalled matched. They made excuses and in the end did not fix. The pop up appeared March 2024 and since then I now have another pop up appear about the hybrid system overheating due to them not fixing. I went to a local mechanic who said it was the dealers responsibility since there are service bulletins but they do not want to help. The car has stalled out on the freeway almost leaving me to get hit and my fuel has gotten worse.

Dear NHTSA, I am seeking assistance and compensation for ongoing warranty and repair issues with my Toyota Prius. Key Incident Timeline: •March 21, 2024: Dashboard message “Grille Shutter Inoperable” •March 25, 2024: Toyota of Glendale visit •Charged $220 for diagnostics •Refused to honor service bulletin •Vehicle mileage: 149,217 Customer Service Interactions: •April 9, 2024: •Contacted Toyota customer service •Confirmed CA emissions coverage to 150,000 miles •Discovered extended warranty unexpectedly canceled Brand Engagement Claim: •April 9, 2024: Filed claim with Toyota’s Brand Engagement line •June 26, 2024: Claim denied, dealership’s decision upheld Repair Challenges: •July 5, 2024: Wondries Toyota diagnostic visit •Charged $200 for diagnostics •Confirmed active service bulletins would have covered repairs Repair Management: •Northeast Mechanic has handled all subsequent repairs due to Toyota’s failures Financial Losses Breakdown: •Initial diagnostic fee (Toyota of Glendale): $220.00 •Diagnostic fee (Wondries Toyota): $200.00 •Car rental (July 6, 2024 - Hertz): $1,356.17 •Car parts: $1,706.55 •Labor on vehicle: $754.22 •Water pump: $167.78 •Head Gasket, Spark Plugs, Engine Water Pump: $2,161.00 •Total financial loss: $6,565.72 I request a comprehensive investigation into these warranty and repair issues, seeking full compensation for the financial burden caused by Toyota’s repeated failures. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant leaking into exhaust And engine also vehicle suddenly stops for no reason now engine is completely broken due to the coolant going into the motor oil

The contact owns a 2017 Toyota Prius. The contact stated while driving 10 MPH and pulling out of a parking lot, the vehicle lost motive power and made abnormal sounds. Several unknown warning lights were illuminated. The vehicle failed to restart, and was towed to the dealer, where it was diagnosed that the head gasket was blown, causing damage to the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 80,000.

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONGO TOYOTA (3534 N PECK RD, EL MONTE, CA 91731, (855) 415-6497), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 25,825. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2017 TOYOTA PRIUS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V579000 (ENGINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA CERTIFIED AT CAPITAL PLAZA (6100 ANNAPOLIS RD, LANDOVER, MD 20784, (301) 772-6900) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.