2021 Toyota RAV4 Complaint Log

Manufacturer Recall Number23TB15 NHTSA Recall Number23V865 There is currently a recall on the airbags for my vehicle. An alert popped up on my dash saying there is a error with the airbags. When I went to take it to the dealership, they refused to check if the sensor was related to the airbag recall for free. They said they would check it out, but if the sensor wasn't related to the recall then I would be charge just for inspecting it. I don't understand why they would not check it for free regardless since there is a recall out on the car.

Hello, I recently purchased a RAV4 2021 Limited and immidiateky noticed the side mirrors are shaking while the car is on the move to an extent where it is hard to keep track of the other vehicles from the mirrors. When I looked up this is a toyota design defect for which they have a service bulletin. I believe this should be a safety concern as the mirrors are integral part of driving and excessive shaking limits the usuability as well as strains the driver’s eyes.

This not problem

The driver side mirror hit a mailbox and all of the skirt air bags were deployed. Why was this? This should not have happened I need an explanation as to why my air bags deployed with a side mirror hit. The mirror is still attached to the car the glass was just cracked.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

A warning message came up that the HYBRID SYSTEM MALFUNCTION contact dealer. This was confirmed by the dealer. According to the dealer and message boards at various web sites, the Hybrid System Malfunction is NOT uncommon. To fix the problem, a wire harness must be replaced with a replacement cost of $2000-$4000. When I asked what changes have been made to the replacement part to address the corrosion problem, the response was there might be a new coating but we do live in New Hampshire.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Engine maintenance light came on saying to go to dealer at 35,000 miles. The coolant bypass valve needs to be replaced in order to prevent the engine from overheating. Our repair shop coordinated with the dealership who admitted that they commonly see this issue on RAV4 and Corolla models, though there is no recall currently in place.

Vehicle loses traction regularly. In dry conditions, on paved roads, almost always when using the brakes. Vehicle is AWD and traction control loss is happening more and more often even on small bumps. I alerted Toyota to this issue, there are many others in online forums who have also alerted to this issue, however Toyota takes no responsibility. Issue happens every day. Videos have been shared with Toyota

I was parked with the car running and an alert came on the dashboard that states SRS Airbag System Malfunction Visit your dealer. Toyota stated that my car is not part of their airbag recall. I believe my car should be included in the recall.

Fuel pressure line leaking gas

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I received an error message “Engine stopped, steering power low” after driving an hour in the rain, sat in my car for about 20 mins with wipers on, engine began to jerk aggressively then shut off. I could not gas it or move the car. I let the car sit after being towed, it ran fine as if nothing happened. I got a battery test and it was at 100% charge according to Autozone. The check engine light, battery light and steering light came on. No prior indications of this problem.

There is a recall on our passenger side air bag - NHTSARecall #23V-865. Toyota recall#23TA15 Bellingham Toyota verified this - and we have an indicator/problem light that is on. I am very upset becuase we were told a fix would be available in 3rd qtr 2024 and now it is 4th qtr 2024. When I called Toyota headquarters, they have no answer as to when there will be a fix. They offered a loaner - however they prohibit the use of that loaner in Canada. Additionally, we would have to pay the cost of a rental up front and then submit receipts later for reimb but they CAN't guarantee reimb. We are very low income and so we cannot front that money, NOR take a chance that it would not be reimbursed. We live right on the US/Canadian border and we go to Canada a lot to visit family - two of which are currently in the hospital/his mom and my sister. My husband is a quadriplegic and we only have this one vehicle to go back and forth with our 2 daughters. There is nowhere near enough room with his wheelchair/walker for when we all want to travel. Additionally, when it's just him and me, he can't hear me speaking to him when he has to sit in the back seat all the time. At this point, we would like Toyota to take our current vehicle back in a trade and provide us with a new car that has none of these problems.

Coolant Bypass Valve failed.

The contact owns a 2021 Toyota Rav4. The contact stated that the liftgate was making an abnormal rubbing sound while being closed manually or automatically. The vehicle was taken to an independent mechanic where it was discovered that fluid was leaking from the left liftgate bar which had caused the failure. The mechanic reached out to the parts department and was provided an estimate for the replacement parts. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 44,000.

The contact owns a 2021 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

In early March 2024 we received the recall notice for our Toyota RAV4 LE because the OCS (air bag sensor) on passenger seat were found to possibly be faulty. I have called the dealer and Toyota's customer service hotline about once a month with no response given that a remedy is available as yet. What is the problem with Toyota taking so long to provide a remedy for this faulty sensor. We are two senior citizens who own a very nice basic RAV4 which we really enjoy especially the 30-32 gasoline mpg even in town. We have absolutely no complaints about the vehicle other than we cannot go anywhere together because no one can sit in the front seat without being a safety hazard. Yes, we could use the back seat but would you like to have to do that? This is very frustrating as a consumer to have purchased a vehicle and we cannot use it or choose not to because of the Toyota recall. Is there any way the government can put some pressure on Toyota to hurry up and get a remedy/replacement parts for the problem. Or have the dealer voluntarily check to see if the current OCS might happened to not be faulty. We would greatly appreciate any intervention or assistance you could provide. Thanks for your time and attention.

- Hinges could tear off and cause door to collapse on someone standing underneath - Hinges could tear off while vehicle is in motion and into traffic - Hinges could tear off while vehicle is motion and objects in the rear could go into traffic - The struts/actuators could fail while the gate is up and it could collapse on someone standing underneath

1. most recent. 03/01/2024 sunroof spontaneously exploded during my drive to work. broken glass fell on me as I drove. No bad weather. nothing hit it. just spontaneous explosion. 2. older claim. about a year of having purchased the car the front windshield cracked while parked at work. like the other incident no accident. I had that fixed. but the wipers do not work properly. Toyota charged me to have them check but did not fix it. to this day they only work at medium or maximum speed. wipers do not work on low or intermittent. after doing some research on the internet and YouTube it seems that this is becoming common with this model car.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact decided to leave the vehicle with the dealer until parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, parts were not yet available for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

POSSIBLE DEFECTIVE FRONT PASSENGER AIRBAGS, Toyota has taken way too long to fix a possible major safety problem with the airbag system!

The front passenger door started to "not unlock" when using the keys or door buttons to unlock it, you would have to manually unlock the passenger door by reaching across from the driver's side of the car. For about a week, that was happening, then that same door started to "not lock" using the key fob, handle or door buttons, so both locking and unlocking could only be done manually. Then the most concerning incident, while driving and while a passenger was seated in the front seat, upon rounding a corner (moving less than 20 mph) in a very busy town full of parked cars and pedestrians, the closed front passenger door flung open while the vehicle was turning and moving, almost striking a pedestrian and parked car. The passenger was able to safely close the door, but this would have been impossible had there only been a driver in the car at the time. The door had been shut properly, and there were no indicator lights that the door was not fully closed. The door also "auto-locks" when moving, so there were multiple failures of the lock/door system when this occurred. The car was on the road more than 5 minutes when this happened with absolutely no warnings until the door flung open and the car made lots of warning noise at this point. We called the dealer and made an appointment and on the day of the appointment the locks magically started working again. The dealer just charged us $90 to perform a "lock diagnostic" to which they said there are no issues found. Well, let me just say, I feel a door randomly opening in a moving vehicle is a major safety problem and it is a grave concern for me to drive or ride in this car when I am not sure when or if this is going to reoccur at any given moment.

On February 14, 2024, I was driving to pick up a friend who needed a ride to an appointment. I had the lane correction feature on while I was driving on the interstate. When I exited the interstate, I traveled on a two-lane road that becomes narrow as it travels along a downhill slope. This road has a steep ravine on the right side of the road caused by rainwater runoff. There are reflector signs cemented into the road along the steep drop off. Because there was no oncoming traffic, I crossed the center line avoiding getting too close to the edge. When I did so, the lane correction feature activated, pulling the car hard into the signs along the road. As a result, the entire right side of the car received extensive damage. I was fortunate not to have lost control of the vehicle and gone through the signs into the ditch. My first reaction was to think that I had lost a wheel or had a tire blow out for the car to have jerked so hard to the right. When I stopped, I saw that this was not the case. I have since read that there have been many instances where the auto lane correction has caused other accidents like mine, some of which have been more severe. It is unfortunate that I have the inconvenience of getting the damages fixed and an accident being reflected in my insurance as a result. However, I feel fortunate that I was driving the car and not one of my children who may have lost control. I am glad the signs were securely installed to keep me from rolling into the ditch. I feel most blessed that nobody was injured. What if I had swerved to avoid a person walking on the road instead of the signs posted there? There was not a police report taken on this accident. It was reported to the dealer and insurance company who referred me to Caliber Collision for repairs where it is currently. There were no warning lights prior to the incident.

The contact owns a 2021 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the contact was involved in an accident. The contact's vehicle was crashed into by an oncoming vehicle. The contact stated that the vehicle had crashed into the front driver's side and the entire front of the vehicle was damaged. The contact stated that the driver's and passenger's front air bags did not deploy. The contact stated that only the driver's and passenger's side air bags were deployed. The vehicle was towed to a tow yard. A police report was filed. The contact sustained injuries and was transported to the local hospital by the paramedics. The vehicle had not been inspected by the insurance adjuster. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the liability team would be handling the case. The failure mileage was approximately 15,000.

Received a recall alert on February 8, 2024 indicating that my vehicle may have a passenger airbag that may not deploy as intended, increasing risk of injury. Toyota indicated that they do not have a remedy for this recall and that their estimate would be available in the 3rd quarter of 2024. I was at the dealership on 2/13 and asked if they could check the sensor for the airbag but I was told they could not at this time and I would have to wait until Toyota releases the remedy. I drive loved ones in my passenger seat. I now carry the risk on my own of injurying my passengers? This is very unacceptable knowing that they are putting risks of injuries to people.

Driving home at [XXX] on [XXX] from Winters CA to Davis CA with a temperature of 55 degrees F and some rain in the area. The sunroof exploded. A large bang happened. Pulled over nothing hit the sunroof, and the glass was protruding outward (not inward which would have happened if the glass was hit from an object from above). The sunroof was part of the new car when we purchased it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There was a stalled vehicle in a traffic lane. The vehicle ahead of me was a large that hit the stalled vehicle. I couldn’t see what he hit but he came to a dead stop and I couldn’t avoid him. My problem is that the airbag under the dashboard on the driver side hit my shin with such force that it caused an abrasion that didn’t seem bad at first but developed into a wound requiring a large hematoma and surgery to remove it and to have skin graft.

The contact owned a 2021 Toyota RAV-4. The contact stated that while driving at approximately 55 MPH, the vehicle collided with a deer, and the front driver-side and knee air bags were deployed along with the front passenger-side air bag. The contact stated that the air bags were deployed with excessive force. The contact was unaware of any warning lights before the collision. The driver sustained a left leg injury with bruising. The contact stated that she declined transportation by ambulance but did visit a walk-in clinic. The front passenger was not injured. The vehicle was towed to the dealer where it was deemed a total loss. The failure was not diagnosed by the dealer. The contact stated that while cleaning the vehicle an unknown part was found on the front passenger side of the vehicle. The contact stated that the part was greasy and had an inner spinning mechanism, the contact believes the part detached from the knee air bag causing leg injury. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 56,000.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4 The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I found out my RAV4 had a recall on passenger side airbag that could not be fixed, and it would be in the third quarter of this year before it could be fixed if then. I asked if I could get a good deal on a new RAV4, for a discount since I had just quit my job and sold my house and planned to leave this area. My grandson lives with me and travels with me so now I don’t trust my car. I only found out about the recall when I took my car in for service. I called Toyota and spoke to Tina Stubbs, who said she would see what she could do on getting me a discount on a new RAV4 like mine. My car is in perfect condition except for this, so I never considered trading it in until this happened. Tina was supposed to contact me by this evening, which has not happened. I am staying in a motel until I can get something settled. I have owned Toyotas since 1996, and never had a complaint until now. I don’t trust driving my car with a passenger now. My case number is [XXX] . This happened [XXX]. I just want a newer car at a discount since I bought this SUV in good faith. Hopefully I can get this situation settled quickly. My name is [XXX] , [XXX] . Tina Stubbs is my case manager. Thank you for any help you can give me. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I had my 2021 RAV4 Hybrid in for a routine oil change at 59,150 miles. I have maintained this vehicle in accordance with Toyota's recommendations since purchasing it brand new. During their inspection, it was noted by the Toyota mechanic that the timing cover was already seeping, way before it ever should be for this age and mileage of vehicle. The dealership mechanic did not recommend anything be done at this time since it wasn't an "active leak", even though seepage will turn into a leak. They denied my request for them to inspect the gaskets and look for cracks in the timing cover while my vehicle is still covered under warranty. While they would not say why they refused to honor my request, I assume it is because my warranty is set to expire when my vehicle reaches 60,000 miles (only 850 more miles from then) and they want me to have to pay $3500 of my own money instead of theirs after my warranty expires. It is unsafe for me to continue to drive this vehicle due to the fact that a timing cover leak can be a serious issue for my vehicle. The timing cover helps protect the timing belt, which is crucial for the proper operation of the engine. If the gasket is leaking, it can lead to oil loss, potential engine damage, and even engine failure if not addressed promptly. There were not any warning lamps that indicated to me that there was an issue.

The contact owns a 2021 Toyota Rav4 equipped with Firestone Tires, Tire Line: Destination LE2, Tire Size: 225/65/R17, DOT Number: 8X2Y-DE8. The contact stated that while driving at various speeds the vehicle experienced abnormal shaking and vibration. The vehicle was taken to the local service center who discovered that all four tires were out of round and had experienced tread separation. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 36,000.

Toyota issued a preliminary recall in December 2023. I visited my dealership in January 2024, where I purchased my car and learned that there was no fix. Given I use my car to transport my twin babies, I asked for a loaner since they confirmed (at that time) that my car would have a fix later in 2024. I repeatedly checked in on the vehicle and to date, there is no fix. I am paying my car note and do not have possession of my car. I have been told my NY state that since this is a recall, it is not subject to the lemon law program. I've tried working with Toyota and they refuse to rebuy the car or fix the car. They also refuse to release the car to me. I am being forced to drive a loaner vehicle and pay a car note with NO fixes or repairs being done to the vehicle. I need assistance getting my car fixed or refunded for the purchase. It's been over a year that they've held the car and they have no plans to fix it. I'm including a letter that details the incident. I'm happy to follow up with other materials (copy of repair slip when the car was taken by Toyota, proof of ownership, etc.) This should not be allowed to continue. Toyota has had over a year to fix this and we've passed their scheduled remedy month by over 4 months. Thank you for your consideration.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 60 MPH, the OCS warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed to not have passenger’s occupy the front passenger’s seat and that the remedy had not yet been developed. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 15,000.

"What component or system failed or malfunctioned, and is it available for inspection upon request?" Coolant bypass valve is malfunctioning. "How was your safety or the safety of others put at risk?" unknown "Has the problem been reproduced or confirmed by a dealer or independent service center?" Service manager at Tuscaloosa Toyota confirmed problem without even inspecting the vehicle. He told me I am not the only Toyota customer experiencing this problem. "Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?" Vehicle nor component has been inspected by manufacturer. "Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?" Warning alert that reads 'engine maintenance required' has been appearing on the vehicle's dashboard for over a year now.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A safety recall was issued 15 months ago, yet no remedy has been made available. This prolonged delay poses a significant risk to passenger safety and the well-being of all occupants within the vehicle. In accordance with NHTSA guidelines regarding timely recall resolutions, a formal complaint has been filed due to the lack of a solution within a reasonable timeframe. Recall Details: Recall Date: December 20, 2023 Manufacturer Recall Number: 23TB15 NHTSA Recall Number: 23V865 Recall Status: Incomplete – Remedy Not Yet Available

Toyota has failed to provide a solution to a small sensor recall for my vehicle for nearly two years. That is an unacceptable delay for something so simple as a sensor.

The contact owns a 2021 Toyota Rav4 equipped with Michelin Tires, Tire Line: Primacy MXV4, Tire Size: 225/65/R17, DOT Number: (N/A). The contact stated that while having routine maintenance at the local dealer, the contact was informed that the driver's side and passenger's front tire threads were at 3 on the inside and 4 on the outside. While depressing the brake pedal, an abnormal noise was detected. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The tire mileage was approximately 45,419. The approximate failure mileage was 39,706.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the remedy was not available till June 2025. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall notice issued Dec 2023 and indicated remedy would be available Quarter 3, 2024. Still no remedy available.

This is an online complaint because the manufacturer has failed to remedy the safety recall for the Occupant Classification System (OCS) in a timely manner. The recall was announced in December 2023 and they still don’t have a remedy - this is unacceptable because in a crash, the airbag may not deploy and there is a risk of injury.

The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.