2025 Toyota RAV4 Complaint Log

Enter water when open doors after to rain. All the doors. Dealer in Puerto Rico not resolver problem.

The contact owns a 2025 Toyota Rav4. The contact was experiencing dizziness, nausea, and lack of focus in vision while in the driver's seat and looking through the windshield. The contact took the vehicle to the dealer who sat in the driver’s seat and noticed the glass was magnified in certain areas causing visual distortion and warping in certain areas of the windshield. The windshield was replaced. The contact experienced the same physical reaction to the new windshield. The dealer was contacted, and a message was left. The contact learned that the manufacturer had outsourced the manufacturing of the windshields from a company called AGC. The windshield was not replaced a second time. The manufacturer was not informed of the failure. The failure mileage was approximately 495.

I have owned this new vehicle for only approximately 2 months and have had at least 4 instances where the vehicle does not respond immediately to my foot on the accelerator when attempting to restart from a stop. Three times I was at a stop light and when I attempted to go as the light turned green there was no acceleration response from the gas pedal for a couple of seconds, and in two of the instances because I had my foot pressed far on the gas attempting to get power, there was a sudden acceleration and lurch forward. Most recently, on the fourth occasion I was turning out into traffic from a parking lot after being at a standstill and got no response and instead rolled slowly out in front of an oncoming car until after a few seconds the accelerator finally responded and I could go. I believe this is a safety risk as it could happen when I was attempting a left turn in traffic, which would subject me and my passengers/children to an extreme risk of being hit. I took the car into the dealership after the first two instances and they were not able to reproduce the incidents and offered no help. There are no warning lamps or indicators that appear when this occurs. The first incident occurred about three weeks into my ownership of the vehicle.

The vehicle's CarPlay is malfunctioning, showing incorrect vehicle location and navigation directions. The vehicle's screen often shows incorrect location and directions, and changes directions as it updates where it thinks the car is. This is available for inspection upon request. The safety of the driver and passengers is put at risk because the screen showing incorrect location and directions causes a constant distraction, taking your eyes away from the road to figure out if the map is showing you the correct location or not. Sometimes, when the carplay is looking for the correct location, the map spins around and shifts location which is also distracting even when you try to ignore it. The consistent distraction this causes while trying to navigate through unknown streets has caused both my wife and I to get lost, take the wrong turns, or get stressed and confused while driving because we don't know what the directions are telling us, or we don't know if we are following the right directions. We are worried we will hit a car or person during these times of confusion. This has been repeated multiple times at Toyota dealership and is a known issue acknowledged by Toyota corporate. The vehicle has been inspected by Toyota's regional technician who installed an unreleased software update at my last visit, but the problem persists without improvement. There isn't a warning sign. I have requested a replacement or reimbursement for this vehicle from Toyota but their Dispute Resolution team says I have not given enough opportunity for Toyota to repair the car. I then brought the car back in and they kept it for three weeks and installed an unreleased software update. The loaner car they provided me was the same car different year and had no carplay issues. I am trying to bring it back but the dealership cancelled my appointment telling me they won't accept the car because they can't fix it. I am trying to escalate again to corporate.

When remote starting the vehicle. The vehicle allows you to put the vehicle in gear from inside and turn off the parking brake allowing the vehicle to roll freely. The vehicle does shut off 1-2 seconds after but the vehicle is already in gear. To reproduce the defect you must remote start the vehicle using either the Toyota app or smart key fob. You then must be sitting in the vehicle once the vehicle is started you quickly depress the brake pedal shift into gear and turn off the parking brake quickly. The vehicle then shuts off while in gear allowing the vehicle to roll freely. This increases the risk of accident as the driver may not be in the vehicle and a child or other person may accidentally put the vehicle in gear while remote started. I believe this issue affects many other Toyota and Lexus vehicles as many share the same platforms and systems. You may contact me at my email address listed for more information or a video recording of the defect. Thanks.

Nothing happened