2018 Toyota Sequoia Complaint Log

I own a 2018 Toyota Sequoia experiencing fuel pump failure symptoms including extended crank and loss of power. This issue matches NHTSA Recall 20V012000, which affects similar vehicles with the same fuel pump defect. However, my VIN is not included in the recall despite identical symptoms and safety risk. I am requesting investigation into whether additional VINs, including mine, should be included in this recall due to ongoing failures.

The contact owns a 2018 Toyota Sequoia. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started. While driving at an undisclosed speed, the vehicle drove abnormally rough. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline); however, the VIN was not associated with the recall. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.

The contact owns a 2018 Toyota Sequoia. The contact stated that while having routine maintenance at the local dealer, he was informed that the outer seals were leaking and full of fluid. The vehicle was diagnosed, and it was determined that the rack and pinion seals had failed. The outer seals were leaking and full of fluid. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21E103000 (Steering). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.

The sunroof exploded from the inside while driving at highway speeds

In the past few months the automatic braking feature was activated without any reason. No obstruction in front, no unusual weather or driving conditions. Fortunately nobody was close behind and no accident occurred. Today the blind spot and cross traffic indicators stopped working. I have not taken it into the dealer yet. I will do so soon.

The contact owns a 2018 Toyota Sequoia. The contact stated while driving at 55 mph, the lane departure and rear cross passing warning light illuminated and the vehicle failed to turn off. The contact took the vehicle to the local dealer to inspect the vehicle however, the mechanic was unable to duplicate the failure. Several months later, the failure recurred. The contact took the vehicle back to the same local dealer to be inspected. The contact was informed that the rear bumper sensor was not properly aligned to the brackets on the bumper, causing the failure. The vehicle was repaired however, the contact was concerned that at some point the failure might recur. The manufacturer was made aware of the failure. The failure mileage was 45,000.

I TOOK MY 2018 TOYOTA SEQUOIA (VIN: [XXX]) ON SEPTEMBER 23, 2020 FOR THE SIX-MONTH TOYOTACARE SERVICE TO AMERICAN TOYOTA LOCATED AT 5995 ALAMEDA BLVD NE, ALBUQUERQUE, NM 87113 WITH THE ASSUMPTION THAT THE SIX-MONTH TOYOTACARE SERVICE WILL INCLUDE FIXING ANY PENDING SAFETY RECALL. HOWEVER, AFTER THE SERVICE, WHEN I CHECKED THE PAPERWORK, I FOUND OUT THAT THE PENDING SAFETY RECALL (MANUFACTURER RECALL: 20TA02, NHTSA RECALL: 20V012) WAS NOT FIXED AND IT WAS CLAIMED THAT THERE WERE NO SAFETY RECALLS ASSOCIATED WITH THE VEHICLE (SEE THE ATTACHED PAPERWORK). I CALLED THE SERVICE DEPARTMENT AT THE AMERICAN TOYOTA AND THE SERVICE REPRESENTATIVE DIDN'T GIVE ME A REASONABLE REASON SO I DEMANDED TO TALK A MANAGER. THE MANAGER DIDN'T KNOW WHY THE SAFETY RECALL WAS NOT FIXED SO HE PROMISED TO DO SOME INVESTIGATIONS AND GET BACK TO ME. LATER, A SENIOR MANAGER FROM THE AMERICAN TOYOTA CALLED ME AND GAVE ME THE FOLLOWING REASONS FOR NOT FIXING THE SAFETY RECALL: - I SPECIFICALLY DIDN'T ASK FOR SAFETY RECALL TO BE FIXED - AMERICAN TOYOTA DIDN'T HAVE A CERTIFIED TECHNICIAN AVAILABLE AT THAT TIME TO FIX THE SAFETY RECALL - AMERICAN TOYOTA MADE FALSE STATEMENT ON THE SERVICE PAPERWORK THAT THERE WAS NO SAFETY RECALL ASSOCIATED WITH THE VEHICLE WHEN I TALKED TO THE SENIOR SERVICE MANAGER AT AMERICAN TOYOTA, HE PROMISED TO GET THE DATABASE AND PAPERWORK UPDATED SOON BUT AS OF TODAY (THREE WEEKS LATER) I HAVE NOT RECEIVED A CORRECTED PAPERWORK FROM THE AMERICAN TOYOTA. I SEE THIS A SYSTEMATIC ISSUE AT AMERICAN TOYOTA TO FALSELY MARK THE SERVICE PAPERWORK AS NO PENDING SAFETY ISSUE IF THE CUSTOMER DIDN'T ASK FOR FIXING A SAFETY ISSUE AND/OR IF A CERTIFIED TECHNICIAN IS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AUDIO MULTIMEDIA (INCLUDING HANDSFREE DRIVING DEVISE AND GPS) WITHOUT ANY REASON AND WHILE THEY ARE IN USE REBOOTING AND REBOOTING, AND CAN CAUSE DISTRACT THE DRIVER

SUNROOF EXPLODED WHILE DRIVING ON FREEWAY. I WAS DOING 65 MPH IN THE CARPOOL LANE. NO APPARENT DEBRIS FROM SURROUNDING VEHICLES. FRONT CAR WAS FAR AWAY, SIDE VEHICLES DRIVING SLOWER AND NO TRUCKS. ALL THE EDGES OF THE REMAINING GLASS ARE FACING OUTWARD AS IF THERE WAS TOO MUCH PRESSURE INSIDE THE VEHICLE. I HAD COMPLAINED EARLIER TO THE DEALER ABOUT A WIND WHISTLING NOISE WHICH THEY WERE UNABLE TO CONFIRM. 10:15 AM, 58 DEGREES, SPOTTED RAIN, 5-16-2019

PRE COLLISION SYSTEM(PCS) IS NOT WORKING. THE TWO PROBLEMS ARE 1. THE PCS OFF LIGHT COMES ON DASH WHEN THE PCS IS ON AS EVIDENCED BY THE PHOTOS. 2. THE PCS SYSTEM DOES NOT APPLY THE BRAKES IN A NEAR COLLISION. CAR WAS TAKEN INTO TOYOTA OF GREENVILLE AND WE WERE TOLD THAT THIS WAS A PROBLEM WITH OTHER TOYOTAS BUT THEY DID NOT HAVE A SOLUTION. NOW WE ARE STUCK WITH A CAR WITH A FAULTY SAFETY FEATURE.

RENTED VEHICLE FROM HERTZ IN OKLAHOMA CITY, OK ON 10/14/18. WHEN I RETURNED VEHICLE ON 10/18/18, THE RENTAL CAR ASSOCIATE WROTE "SAFETY" ON THE WINDOW. WHEN I ASKED WHAT THE "SAFETY" WAS FOR, HE SAID, "... THIS VEHICLE IS UNDER RECALL AND SHOULD HAVE NEVER BEEN RENTED TO YOU." NHTSA #18V685 - AIR BAG MAY DISABLED DUE TO FAULTY PROGRAMMING. ADDITIONALLY, RECALL NUMBER 18V122000 RECALL DATE 02/20/2018 COMPONENT ELECTRONIC STABILITY CONTROL MAY BE RELEVANT.

THE SEATS FROM 2 AND 3 ROW VIBRATES AND MAKES NOISE,SEAT BELTS GETS STUCK AND DOESN'T RETRACK BACK COMPLETELY INSIDE AND GET TWISTED EVERY SINGLE TIME.EVERY SINGLE TIME I HAVE TO PUT THE BELT INSIDE MANUALLY

RECEIVED TOYOTA RECALL NOTICE FOR MY VEHICLE; SPECIFICALLY BY VIN. CALLED A LOCAL TOYOTA DEALER WHO COULD NOT FIND THIS RECALL. CALLED TOYOTA WHO SAID IT WAS FIXED ON MY VEHICLE AT A TIME WHEN THEY DID NOT HAVE POSSESSION!! SO IS IT OK TO DRIVE??

BLIND SPOT MONITOR MALFUNCTION. REAR TRAFFIC ALERT MALFUNCTION. PRE COLLISION WARNING SYSTEM MALFUNCTION. THIS HAS BEEN HAPPENING SINCE ODOMETER READING OF 312 MILES. TOLD BY TOYOTA THAT A RECALL WAS ISSUED AND A SOFTWARE UPDATE WOULD REMEDY THIS. WENT TODAY 3/21/18 TO HAVE UPDATE INSTALLED. WITHIN 25 MILES OF LEAVING THE DEALERSHIP THE WARNINGS AND MALFUNCTIONS WE'RE BACK ON. THE SOFTWARE UPDATE DID NOT WORK. CAR CONTINUES TO HAVE STABILITY CONTROL MALFUNCTIONS AND SENSOR MALFUNCTIONS RELATED TO COLLISION WARNINGS, BLIND SPOT, AND REAR TRAFFIC ALERT.

I AM HAVING A RECURRENT PROBLEM WITH MY 2018 SEQUOIA IN THAT I AM CONSISTENTLY GETTING WARNING LIGHTS AND ALARMS GOING OFF FOR 'BRAKE WARNING,' REAR CROSS TRAFFIC ALERT, 'BLIND SPOT MONITOR MALFUNCTION' AND 'FRONT CAMERA MALFUNCTION.' IT HAS BEEN IN THE SHOP 5 TIMES AND THEY KEEP SAYING THERE ARE COMPUTER GLICHES AND KEEPNUPDATING THE SOFTWARE OVER AND OVER AGAIN. TOYOTA SENT DOWN A TECH FROM DENVER TO TAKE A LOOK AT IT AND INSTEAD OF REPAIRING THE PROBLEM, THEY HAVE DISARMED ALL OF MY ALARMS BECAUSE WHAT THEY SAID WAS THAT THEY WERE SET TOO SENSITIVE?! THIS IS A HUGE SAFETY ISSUE AS TWO OF THE TIMES THAT THE 'BRAKE WARNING' FLASHES THE TRUCK STARTS TO SLOW ITSELF DOWN. WHAT IF THIS HAPPENS WHEN AN 18-WHEELERBIS BEHIND ME? THE BRAKE LIGHTS DON'T COME ON TO LET THEM KNOW THAT MY VEHICLE IS SLOWING DOWN!! I AM VERY SCARED OF DRIVING THIS VEHICLE AND TOYOTA SAYS IT'S SAFE TO DRIVE? I'M AT A LOSS AS WHAT TO DO NOW GIVEN THAT ALL OF THESE SOFTWARE UPDATES ARE BEING DONE AND ALARMS ARE DISABLED I FEEL LIKE I'M DRIVING IN A VEHICLE THAT IS UNSAFE!!

EVERY TIME THE VEHICLE IS STARTED AND UPON INITIALLY MOVING FORWARD THE FIRST 50 FEET, A LOUD CLUNK IS HEARD AND IT CAN ALSO BE FELT IN THE FOOT PEDALS AND THE STEERING WHEEL. THIS ISSUE HAPPENS EVERY TIME THE CAR IS STARTED AND THE VEHICLE MOVES FORWARD THE FIRST 50 FEET OR SO. IT DOES NOT OCCUR ANY OTHER TIME DURING THE DRIVE. I FEELS AS IF IT'S A FRONT SUSPENSION ISSUE.

I PURCHASED THIS VEHICLE NEW FROM MARK MILLER TOYOTA ON FRI DEC 29TH, LEFT THE DEALERSHIP AT 12:10PM WITH 39 MILES ON IT. RAN A FEW ERRANDS AND SHOWED MY FRIENDS, WE WENT TO LEAVE AFTER EATING SOME FOOD AND AT 45 MILES IN MY ODO I GOT 2 ERROR MESSAGES. "BLIND SPOT MONITOR MALFUNCTION, VISIT YOUR DEALER" AND "REAR CROSS TRAFFIC ALERT MALFUNCTION, VISIT YOUR DEALER". I HAD ONLY PUT 6 MILES ON THIS AND I CONTACTED THE DEALERSHIP RIGHT AWAY AT 6:47 PM AND WAS TOLD THAT THE SERVICE DEPT WOULDN'T HANG AROUND FOR ME TO GET THERE IN 10 MINS OR LESS AND THAT I COULD BRING IT IN ANOTHER DAY OR TO ANY DEALERSHIP. LIGHT HAS COME ON 2 MORE TIMES SINCE, THE 3RD TIME TOTAL, I DROVE IT TO A DIFFERENT DEALERSHIP(THAT'S CLOSER TO ME) BUT THEY HAD NO ONE AVAILABLE TO LOOK AT IT. THE SERVICE LADY DID SEE IT BUT ALL SHE DID WAS MAKE AN APPT FOR ME FOR WED JAN 3RD TO HAVE IT LOOK AT. I'VE TALKED TO ANOTHER GENTLEMAN THROUGH A FORUM AND HE HAD THIS SAME PROBLEM AND SENT ME THE NAME OF HIS INVESTIGATOR AT YOUR OFFICES. HIS NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE VEHICLE HAS A MALFUNCTION ON THE REAR CROSS TRAFFIC, BLIND SPOT MONITOR AND POSSIBLE ADAPTIVE CRUISE CONTROL - AT ONLY 30 MILES.

TL* THE CONTACT OWNS A 2018 TOYOTA SEQUOIA. ON SEVERAL OCCASIONS, WHEN THE VEHICLE WAS STARTED, THE ADAPTIVE COLLISION WARNING SENSOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND BACK ON, AND THE VEHICLE WOULD RESET ITSELF. THE FAILURE RECURRED SEVERAL TIMES. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS WITH NO OTHER VEHICLES AHEAD, THE AUTO BRAKING FEATURE INDEPENDENTLY ACTIVATED AND THE "BRAKE, OBSTACLE AHEAD" WARNING MESSAGE ILLUMINATED. THE VEHICLE WOULD THEN SUDDENLY BRAKE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (HOOVER TOYOTA, 2686 JOHN HAWKINS PKWY, HOOVER, AL 35244, (205) 978-2600) WHERE THE FORWARD FACING CAMERAS AND SENSORS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT SEVERAL WARNING INDICATORS ILLUMINATED AT TIMES, INCLUDING THE BLIND SPOT MONITORING SYSTEM MALFUNCTION, ADAPTIVE COLLISION SENSOR, BRAKE OBSTACLE AHEAD WARNING INDICATOR, AND ADAPTIVE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BUMPER SENSORS AND SIDEVIEW MIRRORS WHERE THE FORWARD COLLISION SENSORS WERE HOUSED NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS REPLACED WITH A SIMILAR VEHICLE. THE CONTACT STATED THAT THE REPLACEMENT VEHICLE EXPERIENCED SIMILAR FAILURES. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO HOOVER TOYOTA WHERE THE CONTACT WAS INFORMED THAT THE ISSUE WAS DUE TO A SOFTWARE FAILURE, AND THAT THE ENGINEERS AT TOYOTA WERE ACTIVELY WORKING ON THE SOFTWARE UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 12.*BF *TR

ISSUE: SAFETY FEATURES FAILING AT LESS THAN 500 MILES PROBLEM STATEMENT: AT LESS THAN 500 MILES THE SAFETY SENSORS ( COLLISION PREVENTION, CRUISE CONTROL ADAPTABLE SPEED, REAR CROSS TRAFFIC, BLIND SPOT MONITOR ) ARE FAILING REPEATEDLY. DEALER HAS CONTACTED TOYOTA FOR SUPPORT. NO ETA AT PRESENT.