2004 Toyota Sienna Complaint Log

MY DRIVER SIDE SLIDING DOOR FELL OFF MY 2004 TOYOTA SIENNA. WHEN I LOOKED CLOSELY I FOUND THE CABLE WAS SNAPPED, AND THE DOOR WAS JAMMED WITH THE KIDS INSIDE THE CAR WAS UNABLE TO GO NO WHERE UNTIL A FRIEND WAS ABLE TO HELP US OUT, THE DEALER WANT OVER $1500 TO FIX THE PROBLEM, NO WAY I CAN AFFORD THAT AT THIS TIME, SO THEY SUGGESTED TO CUT THE CABLE AND MAKE THE DOOR MANUAL AND THAT IS WHAT I'M RUNNING ON RIGHT NOW, IT HAPPENED AT 78000 MILES AND THE CAR NOW HAS 89000, AND OF COURSE WARRANTY WAS OVER LONG TIME AGO. *TR

MY 2004 TOYOTA SIENNA VAN'S PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED. MAKING IT ONLY OPEN 1/4 OF THE WAY, I HAD TO CUT THE REST OF THE CABLE ON BOTH SIDES AND PUSH THE MANUAL OVERRIDE BUTTON TO USE THE DOOR MANUALLY. I HAVE READ IN EDMUNDS.COM FORUMS THERE HAVE BEEN MANY OTHERS WITH THE SAME PROBLEMS AND THE COST OF FIXING IT RANGES FROM $1200 - $2000 FOR THEY HAVE TO REPLACE THE WHOLE MOTOR. I THINK THIS CAN BE A SAFETY ISSUE IF YOUR IN A ACCIDENT AND NEED TO OPEN THE DOOR, AND THE CABLE SNAPS, THEN IT WILL NOT OPEN. *TR

I HAVE A 2004 TOYOTA SIENNA XLE LIMITED. BOTH SLIDING DOORS HAVE BROKEN. WHEN I HAVE BEEN DRIVING THE CAR WITH MY 7 YEAR OLD SON AND MY DOG IN THE CAR, THE DOOR HAS SLID OPEN. *TR

ENGINE OVERHEATED ON NUMEROUS OCCASIONS, SLOW LOSS OF RADIATOR COOLANT NOTED, AND 2 ENGINE THERMOSTATS REPLACED BEFORE CRACKED RADIATOR WAS DISCOVERED. WHILE OWNER WAS INVESTIGATING PROBLEM, IT WAS DISCOVERED THAT TOYOTA ISSUED A COUPLE OF YEARS AGO A TSB AND A LIMITED WARRANTY EXTENSION TO REPLACE RADIATORS FROM THIS YEAR (2004) AND THE NEXT (2005) OF THE SIENNA VAN. HOWEVER, WE HAVE BEEN ONLY OWNER OF THIS VAN AND HAVE RECEIVED EVERY OTHER NOTICE FROM TOYOTA REGARDING THIS MODEL YEAR OF VAN INCLUDING THE BAD DOOR HINGES (REPLACED UNDER WARRANTY), GAS STRUTS ON REAR HATCH (REPLACED UNDER WARRANTY), AND BAD SEAT BELT BEZEL (REPLACED UNDER WARRANTY) - BUT WE NEVER RECEIVED ANY NOTICE OF THE RADIATOR ISSUE - OUR RADIATOR IS NOW DAMAGED BEYOND REPAIR AND NEEDS REPLACEMENT AND TOYOTA WILL NOT REPLACE EVEN THOUGH THIS IS APPARENTLY A WELL KNOWN ISSUE AT TOYOTA. THERE SHOULD BE A FULL RECALL ON THIS ITEM GIVEN THE AMOUNT OF KNOWN BAD RADIATORS OUT THERE. THIS IS A SAFETY ISSUE AS THE RADIATOR IS PRONE TO SUDDEN AND CATASTROPHIC FAILURE. THE ONLY KNOWN REPAIR IS TO REPLACE THE RADIATOR. THERE IS EXTENSIVE ONLINE DOCUMENTATION OF THIS ISSUE - BUT TOYOTA CONTINUES TO STONEWALL MOST OWNERS ON THIS PROBLEM DUE TO THE EXPENSE (THIS IS MUCH MORE EXPENSIVE TO FIX THAN THE BAD HINGE, GAS STRUT, AND SEAT BELT BEZEL THAT DID HAVE SAFETY BULLETINS ISSUED ON THEM. HTTP://WWW.CARCOMPLAINTS.COM/TOYOTA/SIENNA/2004/TSBS.SHTML HTTP://WWW.CANADIANDRIVER.COM/FORUM/INDEX.PHP?TOPIC=58487.0 HTTP://WWW.EDMUNDS.COM/MAINTENANCE/RECALLTSB.HTML?TYPE=TSB&STYLEID=100458140&ZIP=#18 HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/TSB/TSBRESULTS_DRILLDOWN.CFM?START=1&SEARCHTYPE=DRILLDOWN&TYPE=VEHICLE&YEAR=2005&MAKE=TOYOTA&MODEL=SIENNA&&TYPENUM=1&SUBMIT=RETRIEVE+RECALLS&PRINTVERSION=YES HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?ED_SEARCHRESULTS@@.F0B4803!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.F0B4803%20RADIATOR&COUNT=20&SKIP=20. *TR

I OWN A 2004 TOYOTA SIENNA LE. THE REAR PASSENGER DOOR IS AUTOMATIC. ONE OF THE REASONS WHY WE PURCHASED THIS VEHICLE. IT HAS SINCE STOPPED WORKING. I WAS BRINGING THE KIDS HOME AND WENT TO DROP OFF ANOTHER CHILD. OPENED THE DOOR WITH THE POWER BUTTON, WORKED FINE. DOOR WOULD NOT SHUT. TURNED THE POWER OFF TO THE DOOR, STILL WOULD NOT SHUT. HAD TO DRIVE HOME WITH THE DOOR AJAR. CHILDREN NEEDED TO GET OUT THE DRIVERS SIDE REAR DOOR. MY HUSBAND TRIED TO OPEN THE DOOR AND COULD NOT. HE GAVE IT A GOOD TUG AND THE CABLE SNAPPED. WHEN WE CALLED OUR LOCAL TOYOTA DEALERSHIP, THEY TOLD US THAT THE MOTOR HAD TO BE REPLACED, TO THE TUNE OF $2,000. IT HAS NOT BEEN REPAIRED, SINCE WE CAN NOT AFFORD THAT. RESEARCHING IT ON THE INTERNET, MY HUSBAND FOUND THAT THERE WAS A "SAFETY NOTICE" THAT WENT OUT TO THE DEALERSHIPS, ASKING THAT THEY CHECK THE DOORS WHEN THE VANS ARE IN FOR ROUTINE MAINTAINENCE, TO ENSURE THAT A NEW CENTER BRACKET HAS BEEN PUT ON THE DOORS, TO HELP ALIEVATE THIS PROBLEM. WHEN HE CALLED UP TOYOTA CUSTOMER SERVICE TO ASK IF WE COULD FIND OUT IF THIS WAS DONE, HE WAS TOLD NO. THEY DO NOT GIVE THAT OUT, AND IF WE HAD BROUGHT THE CAR IN FOR OIL CHANGES, IT WOULD HAVE BEEN CHECKED. MY HUSBAND DOES OUR OIL CHANGES, EVERY 5,000 MILES, SO THERE WAS NOT NEED FOR US TO TAKE IT IN FOR MAINTAINANCE. HE ASKED IF THERE WAS ANY TYPE OF WARRANTY ON IT, SINCE THEY WOULD GIVE US NO INFORMATION. HE WAS TOLD NO, IF WE WERE PRIOR TOYOTA OWNERS, THEY WOULD HELP US, BUT SINCE THIS IS OUR FIRST TOYOTA PRODUCT, THEY WERE WILLING TO DO NOTHING. ASKING TO SPEAK WITH A MANAGER DID NO GOOD EITHER. HE WAS TOLD THEY DID NOT WANT TO SPEAK WITH HIM. NOW, I AM BRINGING THE CAR TO THE DEALERSHIP NEXT WEEK TO HAVE THE STEERING CHECKED OUT. IT IS STICKING WHEN YOU ARE TURNING THE WHEEL. YOU HAVE TO MANUALLY TURN IT BACK. NOT SURE IF I WANT TO BUY ANOTHER TOYOTA PRODUCT. THEY DO NOT SEEM TO BE VERY RELIABLE.

PROBLEM WITH CONDENSATION IN THE HEADLIGHTS OF A 2004 TOYOTA SIENNA. PROBLEM FIRST STARTED WITH CONDENSATION ONLY IN PASSENGER SIDE. EVENTUALLY THE LIGHT STOPPED WORKING ALL TOGETHER. SEVERAL DEALERS ATTEMPTED TO RESOLVE THE PROBLEM BY REPLACING BULB, ATTEMPTING TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY, BUT HAVE NOT BEEN ABLE TO FIX THE PROBLEM. NOW, CONDENSATION HAS APPEARED IN THE DRIVER SIDE HEADLIGHT AND IT TOO HAS STOPPED WORKING. RESEARCH ONLINE INDICATES THAT THIS IS A COMMON PROBLEM AND DEALER WANTING TO REPLACE ENTIRE ASSEMBLY AT A COST OF OVER $1000 PER LIGHT. JUDGING BY THE NUMBER OF COMPLAINTS, THIS IS TRULY A DEFECT AND SHOULD BE CONSIDERED A SAFETY ISSUE. I ALSO SEE COMPLAINTS OF SOMETHING SIMILAR WITH TOYOTA PRIUS. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE PASSENGER SIDE DOOR WILL NOT OPEN. THE DEALER WILL DISABLE THE DOOR BECAUSE THE COMPLETE REPAIR WAS TOO EXPENSIVE. THE TOYOTA MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 43,000.

WE PURCHASED THE NEW 2004 TOYOTA SIENNA ON OR ABOUT AUGUST OF 2004. IN ABOUT LATE SEPTEMBER OF 2009 I NOTICED A POPPING SOUND COMING FROM THE DRIVER'S DOOR WHEN OPENING AND CLOSING IT. IT BECAME PROGRESSIVELY WORSE IN THE FOLLOWING WEEKS. I CHECKED ON-LINE AND DISCOVERED IT TO BE A COMMON PROBLEM WITH OTHER 2004, 05, 06, 07 AND 08 SIENNAS. I HAD A 5 YEAR EXTENDED WARRANTY AND CALLED THE TOYOTA CUSTOMER SERVICE HERE IN HAWAII AND WAS TOLD THAT THE WARRANTY HAD EXPIRED SO THEY WERE NOT GOING TO DO ANYTHING. I ASKED IF TOYOTA FACTORY WELDS WERE ONLY GOOD FOR THE LIFE OF THE WARRANTY AND WAS NOT GIVEN AN ANSWER. I LATER DISCOVERED THAT A TECHNICAL SERVICE BULLETIN TSBNV003-07 WAS ISSUED BY TOYOTA BUT NOT A RECALL. THEY CLAIM THAT A NOTICE ABOUT THE PROBLEM WAS MAILED TO THE OWNERS BUT WE HAVE NEVER RECEIVED IT AND HAVE BEEN LIVING AT THE SAME ADDRESS FOR 18 YEARS. THE BROKEN PART IS AN ENGINEERING FLAW WITH THE DESIGN OF THE PLATE WELDED TO THE DOOR THAT CAUSES THE DOOR STRAP WELDS TO BREAK LOOSE IF THE BROKEN PART IS NOT REPLACED OR REPAIRED THE DOOR WILL SWING FREELY OPEN TO IT'S EXTREME AND CLOSE SUDDENLY WITHOUT RESTRICTION WHEN OPENING OR CLOSING THE DOOR. REPAIRS TYPICALLY COST AROUND $2,000.00 OUTSIDE OF WARRANTY WITH THE REPLACEMENT OF THE DRIVERS SIDE DOOR. RE-WELDING THE FAILURE POINTS IS NOT RECOMMENDED AS THEY ARE PRONE TO FAIL AGAIN SOONER THAN REPLACING THE DOOR. THIS FAILURE ALSO OCCURS ON THE PASSENGER DOOR. DUE TO THE COST OF THE REPAIR I HAVE MADE MY OWN MODIFICATIONS BY INSTALLING 3 NUTS AND BOLTS THROUGH THE DOOR INTO THE BROKEN PART, BUT HAVE NOTICED THAT THE PART HAS ABOUT A ONE INCH CRACKED DUE TO THE ORIGINAL POPPING OF THE WELDS. I HAVE YET TO HAVE THE CRACK WELDED, IF POSSIBLE. ALSO SEE THE FOLLOWING SITE FOR A BETTER DESCRIPTION AND UNDERSTANDING OF THIS AND OTHER SIMILAR PROBLEMS: HTTP://SITES.GOOGLE.COM/SITE/TOYOTASIENNADEFECTS/. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. SHE STATED THAT THE CABLE FOR THE SLIDING DOORS SNAPPED, WHICH ALMOST CAUSED THE DOOR TO SEPARATE FROM THE VEHICLE. THE DEALER WAS CONTACTED. UPON CONTACT A TECHNICIAN ADVISED HER THAT BECAUSE THE WARRANTY HAD EXPIRED, SHE WOULD HAVE TO PAY $2000.00 FOR REPAIRS. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE 65000.

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS WOULD NOT OPEN AT ALL. HE TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE WOULD BE BILLED IF THEY PERFORMED A DIAGNOSTIC TEST. THE VEHICLE HAS NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

I HAVE A 2004 TOYOTA SIENNA VAN WITH THE SAME PROBLEM MANY OTHER SIENNA OWNERS HAVE, THE PASSENGER SIDE REAR SLIDING POWER DOOR DOES NOT OPEN, NOT BY POWER OR MANUALLY. THIS IS AN EXPENSIVE REPAIR AS NOTED ALL OVER THE INTERNET AND NOT CONSIDERED A SAFETY ISSUE BY TOYOTA. HAVING 2 YOUNG CHILDREN RIDING IN THE BACK SEAT EVERY DAY, I DO CONSIDER THIS A SAFETY ISSUE, NOT ONLY BECAUSE OF POSSIBLE ENTRAPMENT, BUT BECAUSE THEY MUST NOW DISCHARGE ON THE TRAFFIC SIDE OF THE VEHICLE, NOT THE STREET SIDE. ADDITIONALLY, THIS VAN HAS FAULTY WELDS IN THE DRIVER SIDE FRONT DOOR, ANOTHER ISSUE FREQUENTLY DOCUMENTED ONLINE AND FOR WHICH THERE WAS A TSB. BECAUSE MY VAN IS NOW OUT OF WARRANTY, THE DEALER WILL NOT COVER THIS REPAIR EVEN THOUGH IT WAS PURCHASED AFTER THE TSB WAS ISSUED FOR THIS DEFECT. I THINK A DOOR FALLING OFF THE CAR IS ALSO A SAFETY ISSUE. PLEASE LOOK INTO THIS MATTER FURTHER AND HAVE IT CORRECTED. THANK YOU. *TW

THE POWER FUNCTION OF THE AUTOMATIC REAR SLIDING PASSENGER DOOR HAS FAILED. THE CABLE THAT ATTACHES TO THE MOTOR FOR THIS DEVICE SNAPPED AND WAS EXPOSED CAUSING A SAFETY HAZARD. APPROXIMATELY 1 FOOT OF CABLE WAS EXPOSED AND HANGING FROM THE MIDDLE REAR OF DOOR. ADDITIONALLY OTHER PARTS OF THE SYSTEM FAILED/BROKE WHEN THE CABLE BROKE AND BECAME LODGED IN THE SYSTEM CAUSING THE DOOR TO REMAIN OPEN. WHEN SOME OF THESE PARTS ASSOCIATED WITH THE SNAPPED WIRE / DOOR MOTOR BROKE THEY WERE EJECTED INTO THE CAR HITTING THE NEAREST RIGHT SIDE CAR SAFETY SEAT WHERE ONE OF OUR CHILDREN SITS. THE COST OF REPLACING THE DOOR PARTS IS PROHIBITIVE. PER TOYOTA DEALERSHIP, COST IS APPROXIMATELY $1700 PER DOOR TO REPLACE THE SNAPPED WIRE. THE DOOR WILL NOT BE REPAIRED AND REMAIN NON-FUNCTIONAL. 2006 REFERENCE TSB EL004-04 2009 REFERENCE TSB-0085-09NHTSA NUMBER:10029190 FOR SIMILAR CASES. *TR

UNDER NORMAL OPERATING CONDITIONS, 2004 TOYOTA SIENNA XLE LIMITED WITH HID HEADLIGHTS, HAD PREMATURE HEADLIGHT FAILURE. MECHANIC DIAGNOSED THE PROBLEM AS A FAULTY TRANSFORMER AND REPLACED IT UNDER WARRANTY. WITHIN A FEW WEEKS, THE OTHER SIDE TRANSFORMER FAILED. MECHANIC REPLACED THAT TRANSFORMER. WITHIN A FEW DAYS, THAT TRANSFORMER FAILED TOO. ISSUE CURRENTLY UNDER INVESTIGATION WITH TOYOTA. *TR

FAMILY LOADED IN VAN TO LEAVE, PUSHED BUTTON ON REAR PASSENGER AUTOMATIC DOOR TO CLOSE IT AND MADE A WEIRD NOISE THEN FAILED TO CLOSE. SOME HOW THE AUTOMATIC DOOR CABLE CAUGHT IN TRACK OF SLIDING DOOR PREVENTING DOOR CLOSURE PAST HALF WAY. ALL EFFORTS TO CLOSE DOOR FAILED. LUCKILY WE WERE LEAVING HOME NOT RETURNING HOME. VAN HAD TO BE DRIVEN TO SHOP WITH DOOR WIDE OPEN! TOYOTA DEALER CHARGED $450 TO CUT CABLE OFF AND FREE DOOR TO CLOSE MANUALLY, OR OVER $1600 TO REPLACE CABLE AND MOTOR THAT ARE APPARENTLY ALL ONE PIECE. THERE WAS ABSOLUTELY NO WARNING TO THIS FAILURE. IT SEEMS THAT IF AN AUTOMATIC DOOR PART IS GOING TO FAIL, IT SHOULD BE DESIGNED TO AT LEAST FUNCTION IN A MANUAL STATE. CHILDREN CANNOT BE DRIVEN AROUND IN A MINIVAN WITH THE DOOR WIDE OPEN. TOYOTA REFUSED TO ACKNOWLEDGE THAT THIS COULD BE A PROBLEM. *TR

BOTH PASSENGER AND DRIVER 'S SIDE SLIDING DOORS CABLES HAVE SNAPPED AND I CAN NOT OPEN THE PASSENGER SIDE DOOR AT ALL! THE DRIVER SIDE DOOR OPENS MANUALLY. *TR

I HAVE A 2004 TOYOTA SIENNA WITH AUTOMATIC REAR PASSENGER SLIDING DOOR. THE CABLE AND MOTOR MALFUNCTIONED IN JANUARY 2008. I WENT TO THE DEALER IN GAINESVILLE, FL. I WAS ADVISED THAT THE WHOLE ASSEMBLY WITH THE WIRE CORD HAD TO BE REPLACED AT THE COST OF ABOUT $ 1300.00. AFTER GETTING IT FIXED, THE SAME WIRE AND THE PLASTIC LATCH BROKE AGAIN ON 9/12/09. WENT TO THE DEALER ONLY TO BE INFORMED AGAIN THAT THE SAME PARTS NEED REPLACEMENT AT THE COST OF $ 1600.00. I BELIEVE THAT THE PART IS NOT PROPERLY DESIGNED, AND THE CONSUMERS HAVE TO PAY GREAT SUMS OF MONEY TO GET IT FIXES. *TR

I OWN A 2004 TOYOTA SIENNA (79K MILEAGE) AND THE CABLE IN MY PASSENGER SIDE SLIDING DOOR JAMMED, LEAVING THE DOOR OPEN. I HAD TO DRIVE THE VAN WITH THE DOOR OPEN (KIDS IN CAR SEATS, WITH RAIN FALLING) TO A MECHANIC TO HELP CLOSE IT. NOW I NOTICE HOW COMMON THIS PROBLEM IS FOR SIENNA OWNERS. TOYOTA WILL NOT FIX THE PROBLEM WITH REPLACING THE ENTIRE ENGINE FOR $1500+ LABOR. THIS WIDESPREAD ISSUE IS A HEALTH AND SAFETY CONCERN, AS IT WOULD LIMIT SOMEONE'S ABILITY TO GET OUT OF THE CAR IN CASE OF ACCIDENT OR EMERGENCY. VERY LARGE PROBLEM THAT TOYOTA IS CHOOSING TO IGNORE. *TR

I OWN A 2004 TOYOTA SIENNA. I PURCHASED IT AUG, 2009 AND 2 WEEKS LATER WHILE FLOORING THE ACCELERATOR, THE ENGINE ACCELERATED THE VEHICLE SPONTANEOUSLY AFTER PULLING MY FOOT OFF THE PEDAL. I FRANTICALLY STOMPED ON THE PEDAL AND APPROXIMATELY 3 SECONDS PASSED UNTIL THE ENGINE DECREASED R.P.M. ADMITTEDLY I HAD JUST PREVIOUSLY PLACED AN "AFTER MARKET" FLOOR MAT IN THE DRIVER COMPARTMENT AND REMOVED IT IMMEDIATELY WHEN REACHING MY DESTINATION. HOWEVER, THIS FLOOR MAT AND THE ORIGINAL ONE WERE NOWHERE NEAR THE GAS PEDAL. I CAN ONLY EXPLAIN THE REASON WHY I NEVER REPORTED THIS UNTIL NOW AS: I REALLY DON'T EVER HAVE TO "FLOOR" THE ACCELERATOR ANYWAY. IN LIGHT OF THE ONGOING EXPOSURE IN THE MEDIA OF THESE TYPES OF PROBLEMS WITH TOYOTAS. I AM COMPELLED TO VOICE MY EXPERIENCE IN HOPES THAT THIS MAY AVOID HARM AND EVEN SAVE LIVES. MY TOYOTA CURRENTLY IS NOT INCLUDED IN A RECALL RELATED TO THIS ISSUE, EVEN THOUGH OTHER REPORTS ARE ALREADY PUBLISHED IN THE MEDIA SIMILAR TO MY EXPERIENCE WITH THE SIENNA. PERSONALLY, I BELIEVE THAT THE FLOOR MAT RECALL WAS A HOAX, AND THE CLAIM THAT THE GAS PEDAL SENSOR, MADE BY A U.S. FIRM, BEING AT FAULT IS JUST A DELIBERATE DISTRACTION TO THE COSTLY TRUTH. I BELIEVE TOYOTA HAS ELECTRONIC, AND PROBABLY EVEN COMPUTER RELATED PROBLEMS WITH IT'S VEHICLES, AND IF ALL OF THIS DUE PROCESS GOES AS IT SHOULD, MY PREDICTION IS THIS: ALL TOYOTAS WITH "DRIVE BY WIRE" SYSTEMS WILL BE RECALLED, AND IT WILL INVOLVE MORE THAN JUST PEDAL SENSORS AND FLOOR MATS. SERIOUSLY, PEOPLE ARE IN JAIL BECAUSE TOYOTAS HAVE ACCELERATED OUT OF CONTROL, BUT WHAT CONCERNS ME THE MOST IS THAT I HAVE A WIFE AND FOUR CHILDREN THAT I LOVE MORE THAN CAN BE DESCRIBED, THAT DEPEND ON THIS TOYOTA TO FUNCTION SAFELY FOR US ON A DAILY BASES. PLEASE USE THIS COMPLAINT TO MAKE AN IMPROVEMENT IN SAFETY. *TR

MY WIFE WAS PUTTING THE CHILDREN INTO OUR 2004 TOYOTA SIENNA MINIVAN AND WHEN SHE WENT TO OPEN THE PASSENGER SIDE AUTOMATIC SLIDING DOOR THE DOOR CABLE BROKE. THANKFULLY SHE WAS ABLE TO CLOSE THE DOOR SAFELY. HOWEVER, SHE WAS NOT ABLE TO OPEN IT. WHEN SHE BROUGHT THE VAN TO ME, AS I WAS AT WORK, I COULD SEE THAT A PIECE OF THE DOOR CABLE/PULLEY SYSTEM WAS IN THE WAY OF THE DOOR SLIDING OPEN. I CUT OFF THAT PIECE AND THE DOOR NOW OPENS AND CLOSES MANUALLY. IF MY WIFE HAD GOTTEN INTO AN ACCIDENT ON HER WAY TO SEE ME, THAT DOOR WOULD NOT HAVE BEEN ABLE TO BE OPENED. THAT, IN MY HUMBLE OPINION, IS A SERIOUS DEFECT IN DESIGN...THAT SOMETHING COULD HAPPEN THAT WOULD PREVENT THE DOOR FROM BEING OPENED. *TR

2004 TOYOTA SIENNA XLE MINIVAN - SLIDING DOORS WILL NOT UNLOCK OR OPEN. DEALERSHIP ASKING $2000 TO REPAIR AND CLAIMS THAT THEY CANNOT SWITCH DOOR TO MANUAL USAGE. *TR

THE POWER SLIDING DOOR OF OUR 2004 SIENNA STOPPED WORKING WHEN THE CABLE SNAPPED. IT WORKED MANUALLY FOR A WHILE BUT IS NOW SHUT AND WILL NOT OPEN AT ALL. THE COST TO REPAIR IS OUTRAGEOUS AND I AM CONCERNED IN AN ACCIDENT THAT DISABLES THE DOORS ON THE LEFT SIDE THAT MY CHILDREN WILL NOT BE ABLE TO EXIT THE VEHICLE. *TR

DRIVERS SIDE SLIDING DOOR WILL NOT OPEN. *TR

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE SLIDING DOOR MALFUNCTION. *SMD THE CONSUMER STATED THE LEFT SLIDING DOOR CAME OFF TRACK, AFTER THE CABLE SYSTEM MALFUNCTIONED. WHEN THE DOOR FELL DOWN TO THE SIDE STEP, IT SHATTERED THE LEFT REAR WINDOW.

SPOT WELD ON DOOR STRAP BROKEN FROM NORMAL DOOR CLOSING. *TR

TOYOTA SIENNA LE 2004 PASSENGER SIDE POWER SLIDING DOOR DOES NOT WORK AS INTENDED. IT CAN ONLY BE OPERATED FROM THE OUTSIDE BY PULLING THE HANDLE AND GETTING THE DOOR STARTED. NONE OF THE REMOTE BUTTONS WILL CAUSE THE DOOR TO OPEN. THE DOOR CAN NOT BE OPENED FROM THE INSIDE OF THE CAR. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE CONTACT EASED PRESSURE OFF THE ACCELERATOR PEDAL BUT THE VEHICLE SUDDENLY ACCELERATED. HE DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM CRASHING INTO ANOTHER VEHICLE IN FRONT. THE VEHICLE CONTINUED TO ACCELERATE UNTIL HE TURNED OFF THE IGNITION. WHEN HE RESTARTED THE VEHICLE, IT SEEMED TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT THE PROBLEM WAS CAUSED BY THE FLOOR MAT. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN. UPDATED 06/25/10.*LJ UPDATED 06/29/10.*JB

WE HAVE A TOYOTA SIENNA WHOSE SLIDING DOORS ARE INOPERABLE. SIX MONTHS AGO ARE DRIVER SIDE SLIDING DOOR WOULD NOT CLOSE. WE WERE AT A STORE AND HAD TO DRIVE TO OUR MECHANIC WITH THE DOOR STUCK OPEN - NOT VERY SAFE AT ALL WITH CHILDREN IN THE CAR - TO DISABLE THE MOTOR AND UNJAM THE DOOR. IT NOW ONLY OPERATES IN A MANUAL MODE.NOW OUR PASSENGER SIDE DOOR HAD THE SAME THING HAPPEN! ONCE AGAIN, THE DOOR WOULD NOT CLOSE AND WE HAD TO FORCE IT SHUT - AND CANNOT USE THAT DOOR UNTIL IT IS FIXED. WE DO NOT FEEL SAFE HAVING CHILDREN USE THE DOORS BECAUSE NOW THEY ARE DIFFICULT TO OPEN AND CLOSE. IF THEY NEEDED TO EXIT QUICKLY - CHILDREN CANNOT OPEN THE HEAVY DOORS ON THEIR OWN. ALSO THERE IS NO LONGER THE SAFETY FEATURE OF HAVING THE DOOR NOT CLOSE IF SOMETHING OR SOMEONE IS IN ITS PATH. *TR

2004 TOYOTA SIENNA XLE LIMITED (75,000 MILES), PURCHASED APRIL 2003. PASSENGER REAR SLIDING DOOR CABLE SNAPPED. IT LOOKS LIKE THE COVERING ON THE CABLE DETERIORATED OVER THE YEARS AND THE CABLE RUSTED AND SNAPPED. WE ARE NOT ABLE TO OPEN REAR SLIDING DOOR DUE TO BROKEN CABLE. *TR

I HAVE 2004 TOYOTA SIENNA WITH 1 POWERDOOR. THE MOTOR AND CABLE ASSEMBLY IS NOW BROKEN, AND TOYOTA WILL NOT MAKE IT MANUAL. I NOW HAVE TO PAY $1,600.00 FOR A NEW ASSEMBLY. *TR

THE REAR POWER SLIDING DOOR ON THE TOYOTA HAS A SAFETY DEFECT WHERE THE POWER SLIDING DOOR CLOSES COMPLETELY BUT THEN POPS OPEN SLIGHTLY AT THE REAR OF THE DOOR. THE RESULT IS THAT THE DOOR IS NOT FULLY CLOSED OR LATCHED. HOWEVER, THE "OPEN DOOR" INDICATOR IN THE VEHICLE DOES NOT LIGHT INDICATING THAT THE DOOR IS NOT IN A FULLY CLOSED POSITION. THE "POP OPEN" SCENARIO WAS OCCURRING OVER THE COURSE OF SEVERAL WEEKS, BEFORE GOING OVER A BUMPY ROAD THE VIBRATIONS MUST HAVE BEEN SUFFICIENT ENOUGH TO WARRANT THE "OPEN DOOR" INDICATOR TO LIGHT. UPON BRINGING TO TOYOTA FOR REPAIR THEY INFORMED ME THE MOTOR WAS DAMAGED ALONG WITH THE LATCHING MECHANISM FOR THE DOOR. *TR

CHECK ENGINE LIGHT CAME ON IN 2004 SIENNA LE, CALLED DEALERSHIP FOR APPT, THE NEXT DAY, THE AIR CONDITIONING WENT OUT. I LIVE IN PHOENIX, AZ, WHERE IT IS ROUTINELY 115 IN THE SUMMER. TOOK CAR VAN TO DEALERSHIP WHERE PRICE TO FIX IS $4200. COMPRESSOR EXPLODED AND SENT SHARDS OF METAL THROUGHOUT ENTIRE A/C SYSTEM. TOYOTA IS AWARE OF THIS PROBLEM, AS POSTED IN THEIR TSB AC003-05, BUT REFUSES TO COVER THEIR DEFECT UNDER A RECALL AS IT'S NOT LIFE-THREATENING. LET ME TELL YOU, RIDING IN A CAR FOR ANY LENGTH OF TIME IN 115 DEGREE WEATHER IS LIFE-THREATENING. A/C IS NOT A LUXURY IN AZ; IT IS NECESSARY FOR SURVIVAL. UPON CONTACTING TOYOTA CUSTOMER SERVICE, THEY DENY ANY CULPABILITY; HOWEVER, THERE ARE PLENTY OF FORUMS, INCLUDING TOYOTANATION.COM, IN WHICH PEOPLE HAVE ROUTINELY HAD THIS PROBLEM WITH THIS VEHICLE. WOULD LIKE TOYOTA TO ISSUE A RECALL FOR THEIR DEFECT AND TAKE CARE OF THEIR CUSTOMERS. THEY ARE AWARE OF THE PROBLEM AND TO DEEM IT NON-LIFE-THREATENING IS A MISTAKE. MOST PEOPLE WHO OWN MINI-VANS ARE TRANSPORTING CHILDREN AND IT DOESN'T TAKE MUCH FOR CHILDREN TO OVERHEAT IN A NON-AIR CONDITIONED CAR, NOT TO MENTION THE MILD HEAT EXHAUSTION THAT COMES FROM BEING IN THE CAR FOR 15 MINUTES. CAR IS STILL NOT FIXED DUE TO EXORBITANT COST AND IT IS WELL OVER 100 HERE STILL IN SEPTEMBER. *TR

AUTOMATIC SLIDING PASSENGER DOOR SEIZED ON AUGUST 17, 2009. STUCK IN OPEN POSITION. WENT TO DEALER AND WAS INFORMED IT WAS FOURTH ONE THEY HAD SEEN IN A WEEK. WAS TOLD WARRANTY HAD EXPIRED PRIOR MONTH. WOULD COST OVER $1000.00 TO FIX. *TR

CABLE SNAPPED ON REAR POWER SLIDING DOORS. IT APPEARS THAT THE OUTER PLASTIC COATING DRIED AND BROKE OFF OF THE CABLE. CABLE IS HANGING OUTSIDE OF THE CAR AS I DRIVE DOWN THE ROAD. THE DOOR IS VERY HEAVY AND MY CHILDREN ARE UNABLE TO OPEN THE DOOR THEMSELVES. *TR

2004 SIENNA DRIVER'S DOOR BEGAN TO CREAK AND THEN HAD DIFFICULTY OPENING AND CLOSING. INSPECTION SHOWED THE WELD BROKE. IT WAS NOT REPORTED UNTIL TWO WEEKS AFTER THE WARRANTY WAS OUT, AND THE TOYOTA EXTENDED WARRANTY WOULDN'T COVER IT. THEY QUOTED 2,000 TO 2,500 TO FIX IT. THEY SAID THIS PROBLEM HAS BEEN OCCURRING, BUT ONLY ON THE DRIVER'S SIDE. WHEN YOU HEAR THE CRACKING SOUND, TAKE IT IN RIGHT AWAY. *TR

BOTH LEFT AND RIGHT SLIDING DOOR CABLES BROKE ON VAN. RIGHT DOOR WILL NOT OPEN AT ALL TWO MONTHS LATER LEFT BROKE AND OPENS ABOUT 12IN.THAT FOUR KIDS HAVE TO GET IN AND OUT. WILL COST$1500 EACH TO FIX. *TR

THE POWER SLIDING DOOR ON MY SIENNA STOPPED WORKING BECAUSE THE CABLE SNAPPED. THE CABLE HAS A PLASTIC COATING WHICH FELL OFF PART OF IT AND ALLOWED THE WIRE UNDERNEATH TO RUST SINCE IT IS EXPOSED TO THE ATMOSPHERE. I MANAGED TO FORCE THE DOOR CLOSED AND IT IS NOW INOPERABLE. THIS IS A SAFETY PROBLEM - WHAT IF THERE WERE A WRECK? THIS IS POOR DESIGN AND COULD CAUSE LOSS OF LIFE AND SHOULD BE FIXED BY TOYOTA. IT IS AN EXPENSIVE REPAIR - DUE TO THE DESIGN FLAW OF HAVING THIS CABLE BE SO DIFFICULT TO REPLACE, SO PEOPLE - LIKE ME - AREN'T HAVEING IT DONE BECAUSE WE CAN'T AFFORD IT. THIS ISN'T "NORMAL WEAR AND TEAR". *TR

MY DRIVER SIDE SLIDING DOOR IS INOPERABLE. THE PASSENGER SIDE SLIDING DOOR MOTOR AND CABLE FAILED A FEW YEARS AGO NOW THE DRIVER SIDE CABLE BROKE. IT HAPPENED HAS ONE OF MY CHILDREN WAS OPENING THE DOOR FROM THE INSIDE AND IT ONLY OPENED ABOUT A FOOT WIDE. NOW THE DOOR ONLY OPENS ABOUT A FOOT AND MY 3 CHILDREN HAVE TO GET OUT OF THE PASSENGER SIDE. *TR

ELECTRIC SIDE DOORS OPENER BECOMES JAMMED WHEN CABLE FRAYS AND BREAKS. THIS HAPPENED ON THE LEFT DOOR, THEN THE RIGHT DOOR WOULDN'T OPEN. LIBERTYVILLE ILLINOIS DEALERSHIP HAD TO PULL THE FUSE THAT CONTROLS THE CIRCUIT THAT OPERATES THE 2 SIDE DOORS AND THE REAR DOOR. ALL 3 DOORS OPERATE MANUALLY. *TR

2004 TOYOTA SIENNA LE DRIVER SIDE DOOR GOT CRACKED WITH OUT ANY PHYSICAL ACCIDENT TO THE DOOR OR VEHICLE. I THINK TOYOTA KNOWS ABOUT THIS DEFECT AND THAT'S WHY THEY HAVE OFFERED EXTENDED WARRANTY THE CALLED ENHANCEMENT WARRANTY UP TO 5YR/100K MILES INSTEAD OF 3/36K WHICH THEY ARE SUPPOSE TO NOTIFY ALL OWNERS OF 2004 TO 2007 SIENNA. BUT SOMEHOW I COULD NOT FIND ANY COMPLAIN ON NHTSA WEB SITE ABOUT THIS DEFECT. ALSO I WOULD LIKE TO NOTIFY NHTSA THAT TOYOTA DID NOT NOTIFY ALL OWNERS ABOUT THIS DEFECT OR THE ENHANCEMENT WARRANTY I'M ONE OF THE PERSON WHO WAS NOT NOTIFY AND WHEN I CALLED TOYOTA THEY SAID THEY'VE SEND OUT THE LETTERS TO ALL AFFECTED OWNERS AND SINCE I DID NOT RECEIVE ANY LETTER IN THIS MATTER WHAT SO EVER SO I'VE ASKED THEM IF THEIR IS ANY WAY THEY CAN TRACE THAT THEY HAVE SEND ME THE NOTIFICATION BUT THEY SAID THEY HAVE NO WAY OF TELLING THAT THEY HAVE SENT ME THE LETTER BUT THEY WANT ME TO BELIEVE THAT THEY SENT ME. SO I CALLED COUPLE OF MY FRIEND HAS AFFECTED YEAR SIENNA ABOUT ANY NOTIFICATION FROM TOYOTA ABOUT EXTENDED WARRANTY BOTH OF THEM SAID THEY HAVE NEVER RECEIVED ANY NOTIFICATION FROM TOYOTA. SO BASICALLY THE POINT I'M TRYING TO MAKE IS TOYOTA MISLEAD PEOPLE ABOUT SENDING OUT LETTERS TO OWNERS AND AT THE SAME TIME I'M RAISING A QUESTION WHAT IS THIS WARRANTY ENHANCEMENT ? IF THIS IS THE DEFECT THAT THEY ALREADY KNOW HAPPEN TO VAN THIS SHOULD BE A RECALL HOW GOOD IS THIS WARRANTY WHEN DOORS ARE GOOD FOR FIRST 5 YEARS AND IT FALLS APART AFTER WARD. THIS ANOTHER WAY TO FOOL PEOPLE. I'M SURE THEIR ARE LOT OF SIENNA OWNER WHO HAD TO PAY OUT OF POCKET FOR THIS CRACKED DOOR WHERE THEY KNOW IT'S A DEFECT TO BEGIN WITH. I HOPE SOME THING GETS DONE ABOUT THIS AND THIS SHOULD BE A RECALL. *TR

LETTER FROM SENATOR SCHUMER ON BEHALF OF CONSTITUENT RE A REIMBURSEMENT ISSUE WITH 2004 TOYOTA SIENNA (DOT/I# S 2012 187) *TGW ON AUGUST 9, 2009, THE SPARE TIRE CABLE HAD TO BE REPLACED DUE TO CORROSION. IN THE SPRING OF 2011, TOYOTA ISSUED A SAFETY RECALL. THEIR NOTICE STATED IF YOU HAVE PREVIOUSLY PAID FOR THE REPAIR, SUBMIT THE BILL AND REIMBURSEMENT CONSIDERATION WOULD BE GIVEN. ON OCTOBER 19, 2011, TOYOTA REQUESTED FOUR ADDITIONAL DOCUMENTS. ON FEB 8, 2012, THE CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE HE WAS UNABLE TO PROVIDE THE CREDIT CARD STATEMENT THAT WAS USED TO PAY FOR THE REPAIR. *JB UPDATED 08/28/12. *JB UPDATED 10/25/12.*JB

THE AC IN OUR 2004 TOYOTA SIENNA WENT OUT IN AUGUST (VERY HOT!); WE TOOK IT TO A REPAIR SHOP. TURNS OUT THE AC COMPRESSOR AND MULTIPLE RELATED PARTS NEEDED TO BE REPLACED DUE TO A PROBLEM WITH THIS PARTICULAR SYSTEM. CALLED AROUND TO ENSURE FAIR PRICE- MANY SHOPS REPORTED HAVING HAD THIS SAME PROBLEM ON THIS MAKE AND MODEL. HAD NECESSARY REPAIRS COMPLETED AT A COST OF OVER $1500. I WAS TOLD THE REPAIR ON A 2003 MODEL WAS ONLY $950 PLUS TAX, BUT SUBSEQUENT YEARS HAD MORE PROBLEMS AND REQUIRED MORE PARTS REPLACED BECAUSE OF DESIGN PROBLEMS. HAVING AC IS NOT ONLY COMFORT, BUT ALSO SAFETY- WE BOUGHT THIS VEHICLE BECAUSE WE HAVE YOUNG CHILDREN AND THEY WOULD GET QUITE HOT, SWEATY, RED-FACED, ETC. WITHOUT REAR AC IN OUR FORMER VEHICLE. IT SEEMS THIS IS A WIDESPREAD PROBLEM WITH THIS MAKE AND MODEL. I'VE READ TOYOTA KNEW ABOUT THIS PROBLEM AND EXTENDED THE WARRANTY FOR AC (ALTHOUGH OWNERS WEREN'T INFORMED, AND WE ARE PAST THAT LIMIT ANYWAY); HOWEVER, IF THIS IS SUCH A HUGE PROBLEM THERE SHOULD BE A RECALL WITH THE A PREVENTIVELY FIX RATHER THAN WAITING FOR OWNERS TO INCUR SUCH HUGE BILLS AND NOT HAVE THE ABILITY TO KEEP THEIR FAMILIES COOL WHILE THEY DRIVE. THIS MAY SEEM MOSTLY COMFORT, BUT FOR THOSE WITH YOUNG CHILDREN, THE ELDERLY, AND OTHER AT-RISK POPULATIONS, AC IS ALSO VERY MUCH ABOUT SAFETY. *TR

POWER SLIDING DOOR ON 2004 TOYOTA SIENNA XLE AWD FAILS TO OPERATE. THE DOOR IS ACTUATED BY A CABLE AND THE CABLE HAS BROKEN. THE REPLACEMENT IS EXTRAORDINARILY EXPENSIVE AT APPROX $1500 OR MORE. AS A RESULT, THE DOOR MUST BE OPENED OR CLOSED BY HAND, WHICH IS A DIFFICULT PROPOSITION, AND IF THE VEHICLE IS PARKED ON AN INCLINE, NEARLY IMPOSSIBLE. FURTHER, THE DOOR DOESN'T STAY OPEN WHEN ON AN INCLINE POSING A DANGER TO EXITING PASSENGERS. *TR

I HAVE A 2004 TOYOTA SIENNA WITH 92,000 MILES (PAST WARRANTY) THAT HAS A FLASHING DASH LIGHT THAT IS SUPPOSED TO INDICATE THAT THE AIR BAG SYSTEM ISN'T WORKING PROPERLY. TOYOTA HAS REPAIRED IT TWICE. THE INDICATOR LIGHT IS FLASHING AGAIN, AND I DON'T KNOW IF THERE IS A TRUE MALFUNCTION WITH THE AIR BAGS OR NOT. THE DEALER AND TOYOTA SAID THEY WOULD NOT REPAIR THE PROBLEM AGAIN. I THOUGHT THAT IN MAINE (NATIONALLY?) SUCH INOPERABLE SAFETY EQUIPMENT MUST BE REPAIRED FREE OF CHARGE. AM I CORRECT? THE PROBLEM IS A SEVERE SAFETY ISSUE;THE AIR BAGS MAY NOT DEPLOY IN AN ACCIDENT -- THE FLASHING FAULT INDICATOR MAY NOT BE CORRECT, BUT MY DEALER CAN'T ASSURE ME OF THAT. I AM TOLD THAT RESOLVING THE ISSUE (AGAIN!) COULD COST UP TO $2,000. *TR

2004 TOYOTA SIENNA. THE PASSENGER SIDE AUTOMATIC SLIDING DOOR WILL NOT OPEN AUTOMATICALLY OR FROM WITHIN. CHILDREN SITTING IN THE BACK THAT COULD NOT OPEN FROM THE INSIDE AND HAD TO CRAWL OUT OVER CAR SEATS TO THE OTHER DOORS. MYSELF INCLUDED WHEN I SHUT THE DOOR TO CLEAN THE INTERIOR. THE PASSENGER SIDE SEAT BELT (SECOND ROW CABIN CHAIR) WON'T RETRACT AND WAS CHECKED AND FOUND THAT THE SEAT BELT WAS NOT TWISTED TO CAUSE THE MALFUNCTION, BUT WITH THE DEVICE ITSELF. *CN

I HAVE A 2004 TOYOTA SIENNA THAT HAS MANUAL SLIDING REAR DOORS. I HAVE REPLACED THE HANDLES ON BOTH DOORS WITHIN THE LAST 6 MONTHS. THE LATEST ONE I REPLACED WAS THE REAR PASSENGER SIDE DOOR. THE APPARENT REASON FOR THESE BREAKING OFF IS THE FACT THAT THE DOORS ARE JAMMING AND IT IS EXTREMELY DIFFICULT TO OPEN THE DOOR. EVEN THOUGH I HAVE REPLACED THE REAR PASSENGER HANDLE, IT STILL WILL NOT OPEN FROM THE INSIDE OR OUTSIDE...IT DOES OPEN ON "OCCASION" BUT IT IS FINICKY.. I HAVE GONE ON LINE AND NOTICED THOUSANDS OF OTHER TOYOTA SIENNA OWNERS ARE EXPERIENCING IDENTICAL PROBLEMS WHICH LEADS ME TO FEEL STRONGLY THAT THIS SHOULD BE A "RECALL" ISSUE THAT SHOULD BE COVERED BY TOYOTA!! I HAVE 2 SMALL CHILDREN THAT TRAVEL IN THIS VEHICLE AND THIS COULD BE A LIFE THREATENING ISSUE, GOD FORBID! *TR

THE AIR CONDITIONING IN OUR 2004 TOYOTA SIENNA LE STOPPED BLOWING COLD AIR AT 75,000 MILES. IT SOMETIMES REMAINS COLD FOR A MINUTE OR SO AND THEN GOES RIGHT BACK TO JUST WARM AIR. IT OCCURS EVERY TIME THE CAR IS STARTED. *TR

TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE POWER SLIDING DOOR FAILED. THE DEALER STATED THAT THE ENTIRE MOTOR ASSEMBLY FOR THE DOOR NEEDED TO BE REPLACED AT THE COST OF $1,000. THERE WERE NO RECALLS FOR THIS COMPONENT. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A CRACK IN THE DASHBOARD. THE DEALER WAS CONTACTED AND ADVISED THAT THAT THEY WOULD REPLACE THE DASHBOARD AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 102,000.

INITIAL NOTE: THIS IS A DANGEROUS DEFECT. TOYOTA SHOULD BE ORDERED TO RECALL THIS VEHICLE TO FIX THIS PROBLEM. WE HAVE A 2004 SIENNA LE, WITH ABOUT 70,000 MILES ON IT. A FEW WEEKS AGO, WE NOTICED SOME DIFFICULTY WITH THE PASSENGER SIDE POWER DOOR. THE PROBLEMS BEGAN WITH THE DOOR NOT OPENING WHEN WE USED THE REMOTE CONTROL OR THE BUTTON IN THE FRONT OF THE CAR. THE DOOR SEEMED TO FUNCTION NORMALLY WHEN PULLING THE HANDLE, SO WE THOUGHT THE PROBLEM WAS LIMITED TO THE REMOTE CONTROLS. WHEN WE WERE AWAY AT A CAMPING TRIP FROM JULY 24 - 26, I NOTICED THE PROBLEM HAD STARTED TO AFFECT THE HANDLE AS WELL. THE DOOR WOULD HESITATE, BUT WOULD OPEN NORMALLY IF I PULLED IT A SECOND TIME. WHEN WE RETURNED HOME, AFTER MY FAMILY EXITED THE VEHICLE, I TRIED TO OPEN THE DOOR TO UNLOAD THE CAR. IT DID NOT OPEN, SO I PULLED THE HANDLE A SECOND TIME. THE DOOR BEGAN TO OPEN. I THEN HEARD A "POP" AS THE REAR SIDE WINDOW, NEXT TO THE THIRD ROW OF SEATS, SHATTERED. THERE WAS A PLASTIC STRIP LYING ON THE DRIVEWAY ALONG WITH SHATTERED GLASS. SHATTERED GLASS COVERED THE INTERIOR AS WELL. THE DOOR WAS HANGING DOWN SLIGHTLY. THE INTERNAL "WHEELS" FOR THE DOOR HAD COME OFF THEIR TRACK; THE INTERNAL CABLES WERE FRAYED. I COULD NOT CLOSE THE DOOR COMPLETELY. WE FOUND NUMEROUS COMPLAINTS ABOUT THIS DOOR MALFUNCTIONING ON 2004 SIENNAS. WE REPORTED OUR PROBLEM TO TOYOTA, REFERRING TO THE OTHER COMPLAINTS, BUT TOYOTA HAS DONE NOTHING. WE ARE THANKFUL THAT OUR CHILDREN WERE NOT IN THE CAR WHEN THIS HAPPENED, AS THEY COULD HAVE BEEN SEVERELY INJURED! WE ARE ALSO THANKFUL THAT THIS DID NOT HAPPEN WHILE WE WERE AWAY ON OUR CAMPING TRIP, AS WE WERE AT A REMOTE LOCATION WITH NO MECHANICS FOR MANY, MANY MILES! *TR

MY 2004 TOYOTA SIENNA DOOR CONTINUES TO OPEN WHILE I AM DRIVING DOWN THE ROAD. I DO NOT FEEL IT IS SAFE TO HAVE PASSENGERS ANYMORE. IT IS A POWER DOOR. *TR