2004 Toyota Sienna Complaint Log

2004 TOYOTA SIENNA LIMITED AWD WITH DUNLAP RUN FLAT TIRES. VEHICLE IS 18 MONTHS OLD WITH 16,000 MILES. THE VEHICLE BEGAN TO HAVE HARD RIDE WITH INCREASE ROAD NOISE. TAKEN TO LOCAL TIRE CENTER, 2 TIRES TREAD WORN OFF, THE OTHER 2 SIGNIFICANTLY WORN. ADVISED THAT THE TIRES WERE DANGEROUS TO CONT TO DRIVE ON. COST TO REPLACE TIRES APPROX $1300. NO SPARE TIRE IS PROVIDED, SINCE THE RUN FLATS ARE STANDARD EQUIPMENT. MUST THEN BUY THE SAME TIRE WITH THE SAME PROBLEMS. CONTACTED TOYOTA, THEY ARE UNWILLING TO ACCEPT RESPONSIBILITY, DUNLAP WAS WILLING TO PRORATE THE TIRES, BUT STILL OFFERS NO WARRANTY ON NEW TIRES. REVIEW OF THE INTERNET SHOWS THIS IS A COMMON COMPLAINT. I THINK THE RUN FLAT TIRES ARE A GOOD IDEA, BUT I DOUBT THEY WERE ACTUALLY TESTED TO BE SURE THAT THEY ARE SAFE AND EFFECTIVE. *NM

HANDLES IN SECOND ROW WHERE PASSENGERS HOLD ON WHEN THEY ENTER THE VEHICLE ARE LOOSE WHICH MAY EVENTUALLY FALL OFF AND CAUSE INJURY TO PASSENGER WHEN THEY GET ON THE VEHICLE. *JB

DELAYED ENGINE POWER WHILE TURNING, THEN SUDDEN SURGE OF POWER. DEALERSHIP RESPONSE IS: WORKING AS DESIGNED - DRIVE-BY-WIRE CAUSES THE DELAY. *NM

TIRE PRESSURE MONITOR NOT FUNCTIONING PROPERLY- MULTIPLE TIMES CONCERNS OF BLOWOUT. PREMATURE/UNEVEN TIRE WEAR ON RUN FLAT TIRES. SELF MONITORING OF AIR PRESSURE AND REPLACEMENT OF TIRES. *NM

DUNLOP RUN FLAT TIRES MADE SPECIALLY FOR 2004 AND BEYOND TOYOTA SIENNA WEAR OUT IN LESS THAN 20,000 MILES FOR NUMEROUS CONSUMERS AFTER REGULAR ROTATIONS AND BALANCING. NUMEROUS REVIEWS ON WWW.TIRERACK.COM FROM CONSUMERS COMPLAINING ABOUT THE DUNLOP SP4000 DSST 225/60/17 TIRES WEARING OUT AFTER LESS THAN 20,000 MILES. I JUST HAD TO REPLACE MINE AT A TOTAL COST OF $1,300 - AND THERE ARE NO OTHER TIRES THAT WILL WORK ON THIS CAR SINCE THESE TIRES WERE MADE SPECIALLY FOR THIS CAR. *NM

I WAS DRIVING INTO A PARKING SPACE AT APPROX 10 MPH WHEN THE VEHICLE ACCELERATED WHILE I WAS PARKING IT. THANK GOD A TREE WAS IN FRONT OF THE SPACE OR I WOULD HAVE HIT A PERSON OR VEHICLE. IT HAPPENED ON 9/27/2005 AND I WAS TOLD I MUST HAVE HIT THE GAS. SINCE MY HUSBAND WORKS FOR A TOYOTA DEALERSHIP I LET IT GO. I NOW REALIZE I SHOULD REPORT IT TO YOU AS MY HUSBAND KNOWS OF OTHER ACCIDENTS SINCE THEN. THE VEHICLE WAS A 2004 TOYOTA SIENNA WHICH WAS NOT INCLUDED IN THE RECALL. *TR

2004 TOYOTA SIENNA XLE LTD AWD PURCHASED NEW WITH BRIDGESTONE B380 RFT 225/60R17 TIRES. TIRES WEAR OUT PREMATURELY. ESTIMATED MILEAGE BASED ON TREAD WEAR IS 30K MILES. WE HAD A FLAT TIRE AT 22,000 MILES. TO HAVE EVEN TREADS ON ALL TIRES THE DEALER RECOMMENDED TO REPLACE ALL 4 TIRES AT A COST OF $250/TIRE. THIS MEANS IS I HAVE TO SPEND $1000/YEAR JUST TO REPLACE TIRES!!!*JB

PROBLEM IS WITH RUN FLAT TIRES ON NEW 2004 TOYOTA SIENNA MINI-VANS. OURS IS THE XLE LTD. AWD. TIRES WERE SUBSTANTIALLY WORN DOWN AT ONLY 15,000 MILES. TIRES ARE DUNLOP RUN FLAT P225/60R1798T M + S. NEW CAR DEALER REFUSED TO ADDRESS THE PROBLEM. TIRES ARE VERY EXPENSIVE AND HARD TO FIND. I SEE THERE ARE MANY COMPLAINTS ON THE INTERNET RE THESE TIRES ON THE NEW TOYOTA SIENNA. *JB

2004 TOYOTA SIENNA FLAT RUN TIRES HAVE PREMATURE TREAD WEAR UNDER NORMAL RIDING CONDITIONS, MY TIRES HAVE EXPOSED STEEL BELTS, TOYOTA NOR BRIDGESTONE WILL STAND BEHIND THEIR PRODUCT. *JB

LEFT AND RIGHT SIDE DOORS FAILS TO OPEN. THIS PROBLEM HAS RECURRED FOUR TIMES AFTER BEING FIXED AT THE TOYOTA DEALERSHIP FOUR TIMES. THIS IS A SAFETY ISSUE SINCE THERE IS NO REAR PASSENGER EGRESS WHEN THESE DOORS ARE INOPERATIVE! *TR

DT: THE VEHICLE HAS RUN FLAT TIRES. THERE IS A LIGHT ON THE DASH BOARD THAT INFORMS THE CONSUMER WHEN THE TIRE PRESSURE IS LOW. THIS PARTICULAR DID NOT LIGHT UP AND ONE OF THE TIRES BLEW OUT ON THE INSIDE OF THE TIRE. THE VEHICLE IS NOT EQUIPPED WITH A SPARE. THE TIRE ITSELF IS NOT EASY TO REPLACE BECAUSE NOBODY CARRIES THESE TIRES. THE DEALER HAS THE VEHICLE EVEN THOUGH THESE TIRES CANNOT BE FILLED ONCE THEY ARE IN FLAT MODE. THIS OCCURRED ON SEPTEMBER 4, 2005. *AK *MR

A DEFECT EXISTS WITH THE 2004 TOYOTA SIENNA MINI VAN, AUTOMATIC POWER SIDE DOOR. THIS POWER SIDE DOOR HAS STOPPED FUNCTIONING. THIS FAILURE OCCURRED SUDDENLY, WITHOUT WARNING. THE POWER SIDE DOOR BECAME JAMMED, THROUGH NO FAULT OF ME OR MY FAMILY, AND IS NO LONGER OPERABLE. IT WAS NECESSARY FOR ME TO DRIVE TO THE TOYOTA DEALERSHIP WITH THE POWER SIDE DOOR IN A PARTIALLY OPENED POSITION. THERE IS NOT A MANUAL OVERRIDE FOR THE AUTOMATIC POWER DOOR. I WAS INSTRUCTED BY THE DEALER REPAIR TECHNICIAN TO NOT USE THE POWER SIDE DOOR. I FEEL THIS IS A SERIOUS SAFETY CONCERN. IN THE EVENT THAT IT BECOMES NECESSARY TO USE THE DOOR IN AN EMERGENCY SITUATION, MY FAMILY MAY BECOME TRAPPED. I WAS OFFERED BY THE DEALER TO PAY HALF OF THE APPROXIMATELY $1600.00 REPAIR COST. I FEEL THAT THE POWER SIDE DOOR SHOULD NOT HAVE FAILED IN SUCH A SHORT PERIOD OF TIME IN WHICH I HAVE OWNED THE VEHICLE AND THAT THE REPAIR AND/OR REPLACEMENT SHOULD BE AT THE EXPENSE OF TOYOTA. *NM

RUN FLAT TIRES ARE UNSAFE AND TREAD WEAR LIFE IS EXTREMELY SHORT. 2004 TOYOTA SIENNA XLE AWD LIMITED HAS OE DUNLOP SP SPORT 4000T DSST 'RUN FLAT' TIRES. CAR HAS 19,000 MILES AND ALL 4 TIRES ARE COMPLETELY BALD. CAR HAS BEEN MAINTAINED BY THE DEALER PER MANUFACTURERS INSTRUCTIONS. 'RUN-FLAT' CARS DO NOT HAVE SPARE TIRES, JACKS OR TIRE WELL FOR STORAGE, SO THERE IS NO WAY TO SWITCH TO REGULAR TIRES WITHOUT LOSING THE REAR CARGO SPACE. I CANNOT AFFORD TO LOSE THIS SPACE AS THIS IS WHY I PURCHASED THIS VEHICLE. NEW RUN FLAT TIRES WILL COST ME WELL OVER $1100 PER YEAR AT THIS TREAD WEAR RATE. THE COMBINATION OF THESE TIRES WITH THIS MINIVAN SEEMS TO BE A SERIOUS PROBLEM. IT POSES A HUGE EXPENSE TO REPLACE THESE TIRES REGULAR AND IS A SERIOUS SAFETY HAZARD TO A CLASS OF OWNERS WHO GENERALLY HAVE INFANTS OR YOUNG CHILDREN. NHTSA SHOULD ACT TO REQUIRE TOYOTA AND DUNLOP TO RESOLVE THIS ISSUE SATISFACTORILY. *JB

2004 TOYOTA SIENNA DEVELOPED PROBLEMS WITH THE TIRES. ***NO ANSWER REQUIRED***. *MR AT 12,000 MILES, THE TIRES STARTED TO MAKE A RUMBLING NOISE IN THE REAR OF THE VEHICLE. UPON INSPECTION OF THE VEHICLE, IT WAS DETERMINED THE TIRES WERE SHOWING SIGNS OF WEAR ON THE OUTSIDE AND THE INSIDE, 1/3 OF THE REAR TIRES WERE CUPPING SO BAD THAT THE TREAD WAS WORN OFF IN SEGMENTS ALL AROUND THE INSIDE EDGE, OVERALL THE TIRES WERE DOWN CLOSE TO THE TREAD MARKERS. THE FRONT OF THE VEHICLE WAS SLIGHTLY OUT OF ALIGNMENT AND WAS THE CAUSE OF ALL THE PROBLEMS. THE CONSUMER ALSO STATED THAT THE RUNFLAT TIRE HAD LOW AIR PRESSURE DUE TO THE WARNING LIGHT ILLUMINATING. WHEN THE VEHICLE WAS TAKEN TO THE DEALER, HE WAS TOLD THERE WAS A NAIL IN THE TIRE AND THE RUNFLAT TIRE WAS UN-REPAIRABLE, HOWEVER THE OWNERS MANUAL STATED THE TIRE WAS REPAIRABLE. THE VEHICLE DID NOT COME EQUIPPED WITH A SPARE TIRE. *JB

COMPLAINT REGARDING FACTORY INSTALLED BRIDGESTONE TIRES ON THE 2004 SIENNA MINIVAN.*MR THE CONSUMER NOTICED THE TIRES WERE STARTING TO SHOW WEAR AFTER 7,000 MILES. WHEN THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, THE TIRES WERE ROTATED WHICH WAS SUPPOSE TO SOLVE THE PROBLEM, HOWEVER THE TIRES CONTINUED TO SHOW MORE WEAR. THE CONSUMER TOOK THE VEHICLE IN FOR A SECOND TIME FOR AN ALIGNMENT AND IT STILL DIDN'T RESOLVE THE PREMATURE TIRE WEAR. THE CONSUMERS WIFE COULD BARELY KEEP THE VEHICLE ON THE ROAD, AS IT WAS HYDROPLANING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONSUMER WAS TOLD THE FRONT TIRES WERE NO GOOD AND THEY NEEDED TO BE REPLACED. THE REAR TIRES HAD EXCESSIVE WEAR AS WELL. THE CONSUMER WAS TOLD THE TIRES DID NOT HAVE A WARRANTY SINCE THE TIRES WERE MADE TO THE MANUFACTURERS SPECIFICATIONS AND THEY WERE NOT THE NORMAL TIRES THAT BRIDGESTONE SOLD FROM ITS DEALERS.*JB

2004 TOYOTA SIENNA DEVELOPED PROBLEMS WITH THE BRAKE EQUIPMENT.***NO ANSWER REQUIRED*** *MR ON FOUR OCCASIONS, THE BRAKES HAD BEEN INSPECTED BY MECHANICS AND IN SOME CASES REINSTALLED. THE CONSUMER ALSO EXPERIENCED A GRINDING NOISE ON TWO DIFFERENT TRIPS. THE CONSUMER WAS INFORMED THAT THE GRINDING NOISE WAS COMING FROM THE REAR BRAKES AND DID NOT CONSTITUTE SERIOUS BRAKE PROBLEMS. THE CONSUMER TRIED TO USE THE HITCH MOUNT/BIKE RACK ONLY TO FIND THAT THE HITCH WOULD BOTTOM OUT WHILE ENTERING GAS STATIONS OR EXITING DRIVEWAYS. ALSO, AS AN ALTERNATIVE TO THE HITCH NOT OPERATING PROPERLY, THE CONSUMER ADDED REAR AIR BAGS ON THE SUSPENSION SYSTEM IN ORDER TO GIVE THE VEHICLE ADDITIONAL CLEARANCE AND THEY HAVE FAILED AND OR BLEW OUT ABOUT THREE TIMES. OTHER PROBLEMS: BATTERY FAILURE, REAR BUMPER CLIP NOT HOLDING THE BUMPER IN PLACE, INTERIOR TRIM PIECE ON SEAT DETACHING, GRAB HANDLE TRIM PIECE BREAKING, AND THE CONSUMER'S DAUGHTER'S HAND HAD GOTTEN STUCK IN THE AUTOMATIC DOOR THAT WAS NOT SUPPOSED TO CLOSE DUE TO RESISTANCE IN THE PATH. *SC

WE PURCHASED A TOYOTA SIENNA MAY 2003(2004 MODEL), IT HAS 20,696 MILES AND THE FRONT TWO TIRES ARE COMPLETELY WORN ON THE OUTSIDE EDGE OF THE TIRE, THE STEEL IS EVEN SHOWING ON ONE OF THEM. THE TIRES ON THE SIENNA ARE THE BRIDGESTONE B380 P225/60 R17 98T THESE ARE RUN FLAT TIRES,WAS NOT AWARE OF UNTIL TODAY. I HAVE DONE ALL ROUTINE MAINTENANCE ON THE CAR. I HAVE SPOKEN TO THE DEALER, TOYOTA, AND BRIDGESTONE NO ONE SEEMS TO BE HELPING AND EXCEPTING RESPONSIBILITY. IT IS NOT RIGHT THAT I AM ONLY GETTING THAT LOW MILEAGE ON THESES TIRES AND THE FACT THAT IT COST SO MUCH TO REPLACE THEM. IF I WAS AWARE OF THIS AT THE TIME OF PURCHASE WOULD NOT HAVE BOUGHT IT, ONE REASON FOR BUYING IT WAS THE LONGEVITY AND LOW MAINTENANCE OF TOYOTAS. EVEN IF I DO NOT REPLACE THE TIRES WITH RUN FLAT TIRES THE CAR DOES NOT COME EQUIPPED WITH A SPARE, WHICH WOULD BE AN ADDITIONAL EXPENSE AND THEN THE SPARE WOULD SIT IN THE CARGO SPACE WHERE I WOULD NOT BE ABLE TO FOLD THE THIRD ROW SEAT. *NM

I PURCHASED A 2004 TOYOTA SIENNA AWD XLE IN APRIL OF 2004 EQUIPPED WITH DUNLOP SP SPORT 4000 DSST RUN-FLAT TIRES. AFTER ONLY 8900 MILES ON THE VEHICLE I DISCOVERED I HAD A FLAT TIRE. I WAS TOLD BY TWO TIRE DEALERS THAT ALL FOUR TIRES NEED TO BE REPLACED DUE TO TREAD WEAR. AFTER DOING SOME RESEARCH, I DISCOVERED THIS IS A COMMON PROBLEM WITH THIS TIRE MODEL ON THE 2004 TOYOTA SIENNA AWD XLE. TOYOTA'S RESPONSE HAS BEEN THAT THE TIRES ARE WARRANTED THROUGH THE MANUFACTURER AND THAT I NEED TO CONTACT THE MANUFACTURER. THE LOCAL AUTHORIZED DUNLOP DEALER HAS OFFERED TO REPLACE THE TIRES AT $60/EA PLUS $15 INSTALLATION/EA. HOWEVER, I DON'T FEEL SAFE DRIVING ON THESE TIRES AFTER READING ALL THE INCIDENCES OF TIRE FAILURE. TOYOTA IS SUGGESTING AS AN OPTION THAT I CONVERT TO REGULAR/CONVENTIONAL TIRES, WHICH WOULD ALSO MEAN CONVERTING THE VEHICLE TO CARRY A SPARE AND LOSE THE SPACE FOR THE SEVENTH PASSENGER (THE VEHICLE IS CURRENTLY NOT SET UP TO CARRY A SPARE). I DON'T KNOW YET HOW MUCH THIS IS GOING TO COST ME OR IF TOYOTA WILL COVER ALL OR SOME OF THE COST. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SHOULD INVESTIGATE AND DETERMINE WHETHER THE DUNLOP SP SPORT 4000 DSST TIRES ARE SAFE OR WHETHER THEY SHOULD BE RECALLED. *JB

RUN FLAT TIRES ON A 2004 TOYOTA SIENNA XLE LIMITED AWD FAIL/WEAR PREMATURELY. NEED TO BE REPLACED AT 12,000 MILES. DEALER WILL NOT COMPENSATE FOR EXPENSE. ALSO, THE VEHICLE DOES NOT COME WITH A SPARE TIRE AND THIS FACT WAS NOT DISCLOSED AND IN FACT THE VEHICLE DE-CALING WAS MISLEADING. A DECAL ON THE PASSENGER SIDE DOOR PILLAR INDICTES WHERE THE SPARE IS LOACTED, BUT THERE IS NO SPARE ON THIS VEHICLE. *JB

UNEVEN AND PREMATURE WEAR ON ALL 4 TIRES WITH PROGRESSIVELY HARSH AND NOISY RIDE ON 2004 TOYOTA XLE LIMITED AWD MINIVAN DESPITE PROPER TIRE PRESSURE AND TIRE ROTATION. CURRENT MILEAGE ~8,900 MILES. *NM

VOIDS AND PEELING OF TREAD ON ALL FOUR TIRES. IT APPEARED AS IF THERE WERE LARGE AIR BUBBLES TRAPPED IN THE TREAD AT MANUFACTURING. THIS WAS NOTICED AFTER HAVING ONLY 30,000 MILES ON TIRES. HAD TO REPLACE WITH ALL NEW TIRES DUE TO MFG. DEFECT. MICHELIN ONLY ALLOWED 50% TOWARD NEW TIRES. I WAS FORTUNATE NOT TO HAVE BEEN KILLED WHILE DRIVING WITH THESE TIRES. THIS HAS REALLY EMOTIONALLY UPSET ME CONSIDERING I HAD JUST DRIVEN FROM FL TO NH WITH THEM. *NM

UPON HAVING THE 15,000 MILE MAINTENANCE DONE I WAS INFORMED THAT MY BRAKE DISC PADS NEEDED TO REPLACED AS THEY WERE DOWN TO 20%. *JB

VEHICLE HESITATES AND LURCHES FORWARD ON ACCELERATION. DRIVER GETS JERKED FORWARD AT AN ABNORMAL RATE. AFTER ACCELERATION UPON LEAVING A STOPED STATE VEHICLE DOES NOT RESPOND AND/OR HESITATES FOR A SECOND THEN LURCHES FORWARD. DEALER HAS BEEN NOTIFIED MANY TIMES AND THEY TELL ME THIS IS A CHARACTERISTIC WITH THE NEW FLY WHEEL DESIGN IN THE TOYOTAS. THEY AGREE IT IS NOT RIGHT BUT TELL ME THERE IS NOTHING I CAN DO ABOUT IT?? AS A CONSUMER THIS IN UNACCEPTABLE. AM STARTING TO HAVE NECK PROBLEMS AS A RESULT OF DOING A LOT OF LOCAL IN TOWN DRIVING AND CONSTANTLY STOPPING AND STARTING WITH BEING JERKED AROUND IN MY VAN. EVEN THE PASSENGERS FEEL IT. I THINK THIS IS A MAJOR SAFETY ISSUES SINCE IT CAN CREATE PHYSICAL DAMAGE TO THE DRIVER AND CAUSE AN ACCIDENT IF VAN DOES NOT RESPOND TO ACCELERATOR WHEN EXPECTED TOO. TIRES MAY SPIN OUT TOO WHEN THE JERKY ACCELERATION OCCURS.

RUN FLAT TIRES ARE UNSAFE. 2004 TOYOTA SIENNA XLE AWD HAS OE DUNLOP SP SPORT 4000T DSST 'RUN FLAT' TIRES. CAR HAS 19,500 MILES OF MODERATE DRIVING. DEALER REFUSED TO ROTATE AND PERFORM ALIGNMENT AT 19,000 MILES BECAUSE TIRES WERE TOO WORN. REFERRED TO DUNLOP WHO ELECTED TO DO NOTHING. NOW, AT 21,500 CORDS ARE VISIBLE ON INSIDE EDGES OF FRONT TIRES. A. THE ONLY AVAILABLE REPLACEMENTS (FROM TIRERACK.COM) ARE $845 PLUS MOUNTING AND BALANCING ($142). B. 'RUN-FLAT' CARS DO NOT HAVE SPARE TIRES, JACKS OR TIRE WELL FOR STORAGE, SO THERE IS NO PRACTICAL WAY TO SWITCH TO REGULAR TIRES. C. DEALER SAYS THAT TOYOTA WILL SELL A KIT THAT INCLUDES A MINI-SPARE. REQUIRES RECONFIGURING REAR OF VAN. RESULT MEANS THAT THERE IS NO MORE STORAGE WELL UNDER REAR SEATS. TOYOTA WILL NOT GIVE THE KIT TO AFFECTED OWNERS. THEY SELL IT FOR $1,300. D. A DECISION TO STAY WITH (AND REPLACE) THE 'RUN FLATS' MEANS AN OUT-OF-POCKET EXPENSE OF ~$1,000 EVERY YEAR. E. IF TOYOTA ABANDONS THE 'RUN FLAT' CONSUMER IS ABSOLUTELY VICTIMIZED. F. IF THE SUSPENSION IS A CULPRIT, IT IS A SERIOUS SAFETY HAZARD TO A CLASS OF OWNERS WHO GENERALLY HAVE INFANTS OR YOUNG CHILDREN. NHTSA SHOULD ACT TO REQUIRE TOYOTA TO ISSUE RECALL AND RETROFIT ALL AFFECTED SIENNAS WITH STANDARD TIRES AND THE COMPONENTS TO FIX FLATS!. *JB

TRANSMISSION HESITATION AND LURCH FORWARD. DEALER SAYS THIS IS CHARACTERISTIC OF TRANSMISSION. ALSO, REAR AC NOT COLD - DEALER SAYS THIS IS NORMAL PERFORMANCE. *JB

DT: THE CONTACT OWNED A 2004 TOYOTA SIENNA ALL WHEEL DRIVE. ALL THE TIRES HAD TO BE REPLACED AT 14842 MILES. THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE ONE TIRE WAS DAMAGED, AND THEY SAID ALL THE TIRES WORN OUT AND NEEDED TO BE REPLACED. THE TIRE THAT WAS DAMAGED HAD A HOLE IN IT, AND IT WAS A FLAT TIRE. THE TIRES WERE REGULARLY SERVICED. THE TIRE MANUFACTURER WAS DUNLOP , LINE IS 225/60R17, ODI # 3DT00004279-DU. SEARCHED ON THE INTERNET AND SAW MANY SIMILAR COMPLAINTS. *AK *JB

TIRES WERE WEARING OUT QUICKLY; THEY HAD ABOUT 22,000 MILES ON THEM. I CONSULTED WITH DEALER REGARDING ROTATION AND WAS TOLD THAT ONE TIRE WAS WORN ENOUGH TO REQUIRE REPLACEMENT. I ASKED FOR THEM TO DO SO AND THE TECHNICIAN WENT AWAY. HE LATER RETURNED TO ME WAITING AND TOLD ME THAT THE TIRES WERE "RUN FLATS" AND REQUIRED ALL FOUR TO BE REPLACED. I ASKED ABOUT REPLACING WITH REGULAR TIRES SINCE RUN FLATS COST ABOUT $1350. IT WAS AT T HAT TIME I WAS TOLD THERE WAS NO ROOM FOR A SPARE. I DECIDED THAT WAS RIDICULOUS AND HAD TIRES REPLACED WITH REGULAR TIRES. I HAD TO PURCHASE AN EXTRA WHEEL AND HAVE IT STORED ON THE TOP OF THE VAN! THIS INFORMATION SHOULD BE PROVIDED TO CONSUMERS UP FRONT BEFORE PURCHASE! I WILL NEVER BUY A CAR THAT HAS RUN-FLATS AGAIN! ITS A TOTAL RIP-OFF!!*JB

DT: CONTACT WAS CONCERNED ABOUT THE AUTOMATIC LOCKS ON NEW VEHICLES. WHEN STARTING THE VEHICLE AND IT STARTED TO MOVE, AND THE DOORS AUTOMATICALLY LOCKED. CONTACT WAS AFRAID HE WILL NOT BE ABLE TO UNLOCK THE DOOR IF THE OCCUPANT WAS UNCONSCIOUS OR IF VEHICLE WAS IN WATER OR A FIRE BROKE OUT. *AK *NM

ON A 2004 TOYOTA SIENNA AWD (1) REGULAR DRIVING AND NORMAL PREVENTITIVE MAINTENANCE LED TO 14K MILES BEFORE OEM RUN FLAT TIRES WERE BALD AND UNSAFE (2) CAR STEERING WAS AFFECTED WITH A DISTINCT PULLING TO THE LEFT (3) DEALER REPLACED TIRES BUT INDICATED THAT RUN FLAT TIRES (EITHER BRIDGESTONE OR DUNLOP) WILL CONTINUE TO WEAR QUICKLY

I ONLY HAVE 18,000 MILES ON MY 2004 TOYOTA SIENNA AND MY RUN-FLAT TIRES ARE BALD AND HAVE BEEN ADVISED NOT TO TAKE MY VEHICLE OUT ON A HIGHWAY. FROM ALL THE COMPLAINTS OUT THERE, THESE TIRES SHOULD BE RECALLED AND A CLASS-ACTION SUIT AGAINST TOYOTA (WHO IS TRYING TO WASH THEIR HANDS OF THE WHOLE SITUATION) AND DUNLOP SHOULD BE FILED. TOYOTA MAKES IT SOUND LIKE AN ADVANTAGE TO HAVE THESE ON THEIR $40,000 VEHICLE, AND THEN THEIR SERVICE DEPARTMENT TELLS ME NOW THAT SOME PEOPLE ARE GETTING ONLY 10,000 MILES OUT OF THESE TERRIBLY EXPENSIVE TIRES AND OFFERS TO SELL ME NEW NON-RUN-FLAT MICHELIN TIRES FOR ALMOST $800. THIS DOESN'T SEEM RIGHT AND THINK SOMETHING LEGAL NEEDS TO HAPPEN BEFORE TOYOTA WILL DO THE RIGHT THING. BTW, TIRE PRESSURE READINGS AND ROTATIONS WERE DONE ON A REGULAR BASIS.

TOYOTA SIENNA (2004+) AWD MODELS USE RUN-FLAT TIRES SINCE NO SPARE TIRE IS PROVIDED BY TOYOTA. THESE RUN-FLAT TIRES ARE DEFECTIVE IN THAT THEY WEAR OUT EXCEEDINGLY FAST. MINE ARE NEARLY WORN OUT AT 17K MILES ON MY 2004 SIENNA. AT A EQUIPMENT AND LABOR REPLACEMENT COST OF ~ $1600 FOR ALL 4 TIRES, THIS IS UNACCEPTABLE. IF YOU SEARCH THE INTERNET, THIS IS A WELL KNOWN PROBLEM WITH THE SIENNAS USING RUN-FLATS. TIRES SHOULD NOT COST ME $100 PER 1000 MILES DRIVEN. SECONDARY ISSUE WITH THE TIRES IS THE SAFETY. I HAVE NOT EXPERIECED THIS PROBLEM, BUT OTHER OWNERS ARE STATING THAT IF THE TIRE IS CUT, THAT IT NEEDS TO BE REPLACED IMMEDIATELY. BECAUSE RUN FLATS ARE NEW, THERE ARE HARDLY ANY PLACES IN THE U.S. THAT STOCK THESE TIRES, LET ALONE HAVING THE SPECIAL EQUIPMENT TO INSTALL THEM. YOU'LL SEE MANY OWNERS HAVE RESORTED TO BUYING REGULAR TIRES FOR THEIR SIENNAS, THEN PURCHASING A SPARE TIRE AND THROWING IT INTO THE BACK OF THEIR VAN. THIS TAKES AWAY FROM THE UTILITY OF THE VAN A GREAT DEAL, SINCE STORAGE IS A PRIMARY SELLING POINT OF MINIVANS. PLEASE INVESTIGATE THIS ISSUE. TIRES SHOULD LAST ~40K MILES, AND SINCE THESE RUN FLATS ARE SO EXPENSIVE, REPLACING EVERY 15K MILES PUTS A HUGE COST ON THE OWNER THAT TOYOTA NEVER WARNED NEW OWNERS. I WOULD EXPECT TOYOTA TO COVER REPLACEMENT COST OF THESE TIRES UNTIL A SUITABLE REPLACEMENT IS DEVELOPED, OR FIND A WAY TO USE REGULAR TIRES AND STORE THE SPARE SOMEWHERE ON THE VEHICLE WITHOUT TAKING UP THE ADVERTISED PASSENGER STORAGE SPACE. THANK YOU FOR YOUR SUPPORT AND ASSISTANCE, -BRIAN ARMER

PAGES 155 AND 156 OF MY 2004 TOYOTA SIENNA STATES "TO PREVENT THE BATTERY BEING DISCHARGED, THE LIGHTS WILL AUTOMATICALLY TURN OFF WHEN THE KEY IS REMOVED AND THE DOOR IS LEFT OPENED WITH THE SWITCH AT "DOOR" POSITION FOR 20 MINUTES OR MORE." HOWEVER, WHEN MY SIDE DOOR OR REAR HATCH IS LEFT OPENED, THE FEATURE DOES NOT WORK. I INFORMED TOYOTA'S CORPORATE OFFICE IN CALIFORNIA OF THE PROBLEM AND WAS TOLD THAT MY COMPLAINT WAS THE FIRST TIME THEY HEARD ABOUT IT. I TOLD HER THAT I FOUND IT HARD TO BELIEVE MY COMPLAINT WAS THE FIRST SINCE I READ ABOUT THE PROBLEM ON VARIOUS ONLINE MESSAGE BOARDS. SHE SAID INFORMATION ON MESSAGE BOARDS CANNOT BE VERIFIED. I LATER DISCOVERED THAT MY COMPLAINT WAS NOT THE FIRST BECAUSE OTHERS HAVE COMPLAINED ABOUT THE PROBLEM TO TOYOTA AS WELL. IT SHOULD BE NOTED THAT THE PREVIOUS GENERATION OF TOYOTA SIENNAS HAD THE BATTERY SAVING FEATURE ON ALL DOORS. WHEN I CALLED THE DEALERSHIP (GATEWAY TOYOTA IN NJ), THEIR SHOWROOM SPECIALIST (MARYANN) AGREED WITH ME THAT THE INTERIOR LIGHTS SHOULD TURN OFF AFTER 20 MINUTES IF THE DOORS ARE LEFT OPENED. WHEN I DEMONSTRATED THE PROBLEM TO THEM, THEY CALLED TOYOTA'S CORPORATE OFFICE TO REPORT THE PROBLEM. THE PERSON FROM GATEWAY TOYOTA SAID TOYOTA'S OFFICIAL RESPONSE WAS THAT THE BATTERY SAVING FEATURE ONLY APPLIES TO THE FRONT DOORS. WHEN I CALLED TOYOTA AGAIN, I WAS TOLD THAT IT WAS A MISPRINT IN THE MANUAL AND THEY WERE WORKING ON IT. WHEN I ASKED FOR A DEFINITION OF "WORKING ON IT", I WAS TOLD THAT TOYOTA WAS WORKING ON REVISING THE MANUAL BUT NOT FIXING THE PROBLEM. I HAD LEARNED THAT PEOPLE WHO HAVE PURCHASED A 2004 TOYOTA SIENNA AFTER ME HAD THEIR MANUALS ALTERED IN SUCH A WAY THAT THE AREAS MENTIONING THE BATTERY SAVING FEATURE HAD BEEN COVERED UP BY A WHITE PIECE OF PAPER. I WAS ALSO INFORMED THAT TOYOTA CORRECTED THE PROBLEM ON THEIR 2005 MODELS. *NM

A NAIL PUNCTURED THE PASSENGER FRONT RUN-FLAT TIRE ON OUR 2004 TOYOTA SIENNA AWD. TIRE PRESSURE SENSOR DID NOT ILLUMINATE. TIRE THEN UNKNOWINGLY DRIVEN ROUGHLY 100 MILES AND SUBSEQUENTLY HAD TO BE REPLACED DUE TO UNEVEN WEAR. VEHICLE WAS LESS THAN ONE YEAR OLD. DEALERSHIP REFUSED TO COVER ANY DAMAGES, IN FACT, NO SUPPORT FROM TOYOTA WHATSOEVER. TIRES LASTED APPROXIMATELY 20,000 MILES BEFORE ALL FOUR HAD TO BE REPLACED. AGAIN, NO DEALER SUPPORT. PURCHASED IN OCT 04 FROM REINHARDT MOTORS (MONTGOMERY, AL), WITH CONTINUED LACK OF SUPPORT FROM RICH HENDRICK TOYOTA (FAYETTEVILLE, NC). *NM

SIENNA 2004 XLE WITH INSTALLED HITCH, THE HEIGHT LEFT FROM GROUND TO THE LOWER PART OF THE HITCH IS NOT ENOUGH TO SAFELY LOAD ANY CARGO ABOVE 150-175 POUNDS ON YOUR REAR WITHOUT HITTING THE PAVEMENT EVERYTIME A BUMP IS ON THE ROAD, ALL IS ORIGINAL EQUIPMENT BUILT TO BE USED ON A TOYOTA SIENNA, APPEARS THAT THE ONLY SOLUTION IS TO REMOVE IT OR INSTALL A SAFE LEVELING AIR SYSTEM REAR SHOCKS, IS IT AVAILABLE? WELL... MORE MONEY ON AN ALREADY EXPENSIVE VEHICLE... NO THANKS. *JB

I LIVE IN VT. PURCHASED 2004 TOYOTA SIENNA AWD LE FROM COURTESY MOTORS FROM COURTESY TOYOTA, 267 FISHER RD, BERLIN, VT 05602. I WAS INFORMED THAT THE CAR WAS SOLD WITH RUNFLAT TIRES AND THAT I COULD NOT GET THE CAR WITH REGULAR TIRES. I AGREED. I WAS NOT TOLD THAT THESE RUNFLAT TIRES WOULD WEAR OUT IN 6,000 MILES. I WAS NOT TOLD THAT A TREAD PUNCTURE COULD NOT BE FIXED BY PLUGGING (WHICH A BURLINGTON, VT, TOYOTA DEALER LATER TOLD ME AFTER WE RAN OVER A BOLT (DLR SAID WE HAD TO BUY A NEW TIRE, OF COURSE) - HOWEVER, WHEN WE WENT TO A TIRE CO. THEY WERE ABLE TO FIX IT). I WAS NOT TOLD THAT RUNFLAT TIRES COST NEAR $300/EACH. IF I HAD BEEN TOLD THAT, I WOULD NEVER EVER HAVE BOUGHT THIS VEHICLE WITH RUNFLATS. I'M NOW TOLD BY TOYOTA DEALER THAT I CANNOT PUT REGULAR TIRES ON THE RUNFLAT RIMS. HOWEVER, I'M TOLD BY TIRE WAREHOUSE THAT THEY CAN PUT REGULAR TIRES ON THESE RIMS. MY COMPLAINT IS THAT TOYOTA AND THE DEALER DELIBERATELY MISLEAD ME INTO PURCHASING A CAR WITH RUNFLATS WHILE NEGLECTING TO INFORM ME OF INFO THAT WOULD HAVE RESULTED IN THE LOSS OF A SALE FOR THEM. IT IS RIDICULOUS THAT I'VE SPENT $30,000 ON A NEW CAR THAT HAS TIRES THAT, AT THE CURRENT 11K MILES, I AM TOLD BY SEVERAL TIRE SERVICE COMPANIES IN BURLINGTON, VT, ARE UNSAFE TO BE DRIVEN ON. I DO NOT HAVE $1200 TO REPLACE THESE TIRES. IT IS RIDICULOUS TO THINK ANY CONSUMER WOULD PAY SO MUCH FOR TIRES. I HAVE COMPLAINED TO TOYOTA CUST SVC TWICE. I WANT 4 NEW REPLACEMENT RIMS WITH 4 NEW TIRES ON THEM, OR THE $ TO BUY THEM. THERE ARE CLASS-ACTION SUITS IN MORE THAN ONE STATE RIGHT NOW, I BELIEVE. I WAS REFERRED TO THIS SITE BY WWW.CARSURVEY.ORG. *NM

1. RUN-FLAT TIRES GET FLAT SIGNIFICANTLY MORE OFTEN THAN REGULAR TIRES. 2. THE LOW PRESSURE LIGHT DOES NOT ALWAYS GO ON WHEN THE TIRE IS FLAT AND OFF WHEN THE TIRE IS NOT FLAT. 3. THE TIRES GET WORN OUT AFTER AROUND 12K HIGHWAY MILES AND ARE EXPENSIVE TO REPLACE. 4. MOST OF THE SHOPS DO NOT HAVE THE EQUIPMENT TO HANDLE THE TIRES. SPECIALIZED PLACES HAVE TO WAIT LONG TO ORDER THE TIRES. *NM

CONSUMER BRIDGESTONE TIRES SHOWED WEAR AT 7000 MILES. *TS THE CONSUMER CONTACT THREE BRIDGESTONE DEALER AND THEY INDICATED THAT THE LIABILITY SHOULD BE WITH TOYOTA MOTOR COMPANY. TOYOTA WAS CALLED AND THEY TO THE CONSUMER TO SEEK REIMBURSEMENT OR OTHER REMEDIES FROM BRIDGESTONE (BRIDGESTONE TURANZA EL42. ). *NM

ALL FOUR DUNLOP SP SPORT 4000T DSST RUN-FLAT TIRES ON MY 2004 TOYOTA SIENNA XLE AWD ARE COMPLETELY WORN AFTER 13,800 MILES. THESE ARE ORIGINAL TIRES. BOTH TOYOTA AND DUNLOP DO NOT WANT TO TAKE ANY RESPONSIBILITY FOR THIS ISSUE DESPITE THE NUMEROUS COMPLAINTS BEING MADE HERE AND ELSEWHERE REPORTED IN DEPTH IN THE INTERNET. A REASONABLE CONSUMER WOULD EXPECT THAT THESE TIRES WOULD BE ENGINEER TO LAST MORE THAN 10K MILES GIVEN THEY ARE EACH $300 A PIECE. PLEASE ASSIST ME AND NUMEROUS OTHER TOYOTA OWNERS WITH SIMILAR PROBLEMS BY CONDUCTING A DEFECT INVESTIGATION AND ULTIMATELY ASSISTING IN A FORMAL RECALL OF THESE TIRES AND THE ASSOCIATED PROBLEMS CAUSING THE TIRE FAILURES. I AM AFRAID THAT REPLACING THE TIRES EVERY YEAR AT A COST OF $1400 WON'T SOLVE THE PROBLEM WHICH APPEARS TO HAVE SOME RELATIONSHIP TO VEHICLE ALIGNMENT ISSUES AS WELL AS POOR TIRE LONGEVITY.

THE SEAT BELT COVER (BEZEL) ON THE MIDDLE ROW PASSENGER-SIDE SEAT COMES APART, CAUSING THE SEAT BELT TO NOT PROPERLY RETRACT. THE DEALERSHIP HAS REPLACED THE COVER 4 TIMES AND TRIED TO GLUE IT TOGETHER 3 TIMES. THE DEALERSHIP AND THE TOYOTA DISTRICT MANAGER CLAIM NO KNOWLEDGE OF IT BEING A WIDESPREAD PROBLEM, BUT OBVIOUSLY IT IS.

RIGHT HEADLAMP KEEPS FILLING WITH WATER CAUSING SEVERE FOGGING AND PUTTING MY BULB OUT. THIS PROBLEM GOT PROGRESSIVELY WORSE OVER A PERIOD OF YEARS AND RUINED THE LENS. I COULDN'T PROPERLY SEE ON RIGHT SIDE WHILE DRIVING. KEPT GOING BACK TO DEALER ABOUT IT BUT ALL THEY WOULD TELL ME WAS TURN MY HEADLAMPS ON LONGER OR FOR LONG PERIOD OF TIME UNTIL IT DRIED OUT, THEN LAUGHED. THEY FINALLY WORE ME OUT AFTER A COUPLE OF YEARS OF COMPLAINING. I HAD ALSO COMPLAINED ABOUT MY TIRES MAKING A LOUD THUMPING NOISE AFTER ABOUT 16,000 MILES AND THEY HAD TOLD ME TO TURN MY RADIO UP LOUDER, THEN LAUGHED AGAIN. ALSO HAD A RECALL DONE THERE, AND DISCOVERED MY WHEEL WELL COVERING TORN. THEY SAID THEY DIDN'T DO IT BUT, IT WAS THE SAME SIDE AS THE RECALL REPAIR WAS ON. THEY REFUSED TO REPAIR IT UNLESS I PAY FOR IT. THEY=DEALER= LIBERTY TOYOTA, BURLINGTON,NJ. *TR

PREMATURE TIRE WEAR LEADING TO UNSAFE DRIVING CONDITIONS.

RUN FLAT TIRES ON MY 2004 XLE LIMITED AWD. NO SPARE TIRE, NO PLACE DESIGNED IN VEHICLE TO PUT A SPARE TIRE WITHOUT GIVING UP ABILITY TO FLATTEN SEATS, TIRES THAT WEAR OUT EVERY 18-20,000 MILES, COST $1200 TO REPLACE EVERY 18K MILES, AND UNSAFE TO DRIVE ON. TWO FLAT TIRES ON ONE TRIP FROM BRENTWOOD, CA TO LOS ANGELES (300 MILES). *JB

I WAS 60 MILES FROM HOME AND MY BRIDGESTONE RUN FLAT TIRE BLEW ON MY 2004 SIENNA. THE VEHICLE REQUIRED TOWING BECAUSE THE RUN FLAT DIDN'T DO THE JOB IT WAS SUPPOSED TO.(YOU'RE SUPPOSED TO BE ABLE TO DRIVE 100 MORE MILES AT 60MPH) I DROVE 11 MILES AND THE TIRE WAS DOWN TO THE RIM. MY TOYOTA DEALER SAID THESE TIRES ARE ONLY RATED FOR 20,000 MILES BUT I'M ONLY AT 17,000 WHEN THE MISHAP HAPPENED. THE TIRES ARE OVER $300.00 A PIECE. NOW ALL 4 TIRES ARE WEARING ON THE INSIDE DUE TO THE AWD SO I AM TOLD. BUYERS BEWARE!!!!!!!

I HAVE A 2004 TOYOTA SIENNA ALL WHEEL DRIVE VEHICLE. IN JUNE OF 2005 MY TIRES HAD TO BE REPLACED. I HAD APPROX. 20,000 MILES ON THE CAR. THE TIRES WERE RUN FLATS. IT WOULD HAVE COST ME OVER $1,100.00. THEN I GO AHEAD AND BUY REGULAR TIRES AND FIND OUT THAT THERE IS NO WHERE TO MOUNT A SPARE TIRE ON THE CAR. SO NOW I AM DRIVING AROUND WITH NO SPARE TIRE IN MY CAR. TOYOTA CLAIMS THIS IS AN ISOLATED INCIDENT BUT NOW I AM FINDING OUT THAT IS NOT TRUE. *NM

RUN FLAT TIRES ARE WORN COMPLETELY AT 19000 MILES.CATASTROPHIC FAILURE LILELY TO OCCUR IF NOT REPLACED. SERIOUS LIABILITY ISSUES FOR BRIDGESTONE AND TOYOTA IMO.

DT: AUTOMATIC HATCHBACK ON THE MINI VAN CAME DOWN AND DIDN'T STOP WITH THE CONSUMER IN THE WAY. THE VEHICLE IS BEING TAKEN TO THE DEALERSHIP TONIGHT. THE HATCHBACK HIT THE CONSUMER IN THE HEAD, IT DIDN'T STOP THE HATCHBACK PUSHED THE CONSUMER INTO THE VAN AND HER MOTHER HAD TO GRAB IT TO STOP IT. *AK

DT: THE CONSUMERS VEHICLE DID NOT HAVE A SPARE TIRE. THE CONSUMER EXPERIENCED A BLOW OUT ON A TIRE THAT WAS NOT SUPPOSE TO GO FLAT. THE DEALER SAID IT WOULD TAKE A FEW DAYS TO GET A NEW TIRE. MANUFACTURER ADVISED THE CONSUMER TO CALL THE TIRE MANUFACTURER. DUNLOP TIRE WAS NOT HELPFUL. THE CONSUMER SAID NO ONE WAS QUALIFIED TO FIX THAT KIND OF TIRE, AND NO ONE CARRIED IT IN STOCK IN HIS AREA. DUNLOP RUN FLAT TIRES #SP4000, POOH/. *AK THE VEHICLE WAS EQUIPPED WITH RUN FLAT TIRES, HOWEVER WHEN THE CONSUMER ATTEMPTED TO DRIVE ON THE TIRE, IT BLEW OUT. THE CONSUMER STATED IT WAS OBVIOUS ONE COULD NOT DRIVE 100 MILES ON THE TIRE AS STATED IN THE OWNERS MANUAL. *JB

ON 06/09/2005, WE NOTICED THAT OUR 2004 TOYOTA SIENNA AWD-XLE HAD A FLAT TIRE ON THE DRIVER'S SIDE REAR. THE TIRE WAS NOTICEABLY FLAT AND WE LIMPED TO A SERVICE STATION TO INFLATE THE TIRE. THE TIRE HAD ZERO TIRE PRESSURE AND A MASSIVE HOLE BETWEEN THE TREADS WHERE YOU COULD FEEL/HEAR THE AIR ESCAPING AS IT WAS BEING FILLED. THE TIRE HAD 0 PSI/TIRE PRESSURE. THE DUNLOP SP SPORT 4000 RUN-FLAT TIRES CAME STANDARD ON OUR 2004 SIENNA. WE WENT TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE, HAVE HAD SERVICE COMPLETED AND TIRES ROTATED AS REQUIRED. OUR VAN IS 10 MONTHS OLD AND HAS 13,800 HIGHWAY MILES. THE DEALERSHIP SAID THEY DID NOT HAVE THE MATCHING TIRE IN STOCK AND WOULD WORK TO FIND ONE. THE ASSISTANT STORE MANAGER SAID THEY HAD NOT SEEN ANY RUN-FLATS WITH FLATS. LATER THAT DAY, THE DEALERSHIP CALLED AND SAID THEY HAD A DEAL FOR ME. THEY WERE ABLE TO GET THE TOYOTA REP TO GIVE US 4 BRAND NEW TIRES FOR FREE, EXCEPT THEY NEEDED TO KEEP THE VEHICLE THE WEEKEND UNTIL THE TIRES ARRIVED. WHEN ASKED WHY? AND IF THERE WAS A PROBLEM WITH THE OTHER TIRES, I WAS TOLD THAT THEY HAD WORN DOWN TO A LEVEL THAT WOULD BARELY PASS A NEW YORK STATE INSPECTION. AFTER DOING SOME RESEARCH ON-LINE, IT IS CLEAR THAT THE 2004 TOYOTA SIENNA AWD-XLE AND OTHER VERSIONS, ARE IN SERIOUS JEAPORDY DUE TO TIRE FAILURE. THE VEHICLE HAD BEEN DRIVEN FOR A DAY, IN EXCESS OF 50 MPH, WITHOUT KNOWLEDGE OF THE CATASTOPHIC TIRE FAILURE ON THE RUN-FLATS, AND THERE WAS NO INDICATOR LIGHT EVER ACTIVATED. THE DEALERSHIP WILL BE GETTING A PRINT OUT OF THIS WEBSITE'S RELATED SEARCH RESULTS AND TOYOTA WILL BE CONTACTED FOR A COMPLAINT. WE REALIZE WE ARE FORTUNATE TO GET 4 NEW TIRES AT NO CHARGE, BUT THE ISSUE IS SAFETY, NOT APPEASEMENT. PLEASE HELP.

I OWN A 2004 TOYOTA SIENNA LE AWD WITH DUNLOP SP SPORT 4000T DSST TIRES AND THE TIRES ARE A HUGE SAFETY RISK. I HAVE LESS THAT 15,000 MILES ON THEM AND PARTS OF THE TIRES ARE WORN RIGHT DOWN TO THE BELT. AFTER READING POSTS ONLINE IT APPEARS THAT THIS IS A NOT AN ISOLATED INCIDENT. ANY TIRE THAT COST OVER $300.00 SHOULD NOT WEAR DOWN TO THE POINT WHERE THEY CAN CAUSE A BLOW OUT BEFORE THEY EVEN REACH 15,000 MILES. IT'S NOT LIKE THESE ARE ON A SPORTS CAR DOING BURNOUTS. THIS IS A MINIVAN. MY WIFE AND 3 CHILDREN RIDE IN THIS VAN AND THEY HAVE THE NERVE TO PUT THIS SAFETY HAZARD ON THE ROAD. TOYOTA AND DUNLOP SHOULD BE ASHAMED OF THEMSELVES. I AM STILL TALKING TO TOYOTA AT THIS POINT BUT LISTENING TO OTHER PEOPLE WITH THE SAME PROBLEM IT DOESN'T APPEAR THAT I AM GOING TO GET ANYWHERE WITH THEM.

DT: THE CONTACT WAS NOT AWARE THAT VEHICLE HAD A FLAT TIRE, BUT NO SPARE TIRE. HE WAS NOT INFORMED BEFORE PURCHASING THE VEHICLE THAT THERE WAS NO SPARE TIRE. HE WAS TOLD HE HAD A DOUGHNUT FOR USE IN CASE OF A FLAT, BUT ONE WAS NOT INCLUDED. THE DEALER WAS UNABLE TO ANSWER QUESTIONS ABOUT THE TIRES. THE MANUFACTURER OF THE TIRES TOLD HIM THEY HAVE WRITTEN LETTERS TO CAR MANUFACTURERS TO TELL CONSUMERS THERE WAS NO SPARE TIRE. HE WANTED TO REPLACE THE DAMAGED TIRE ONLY, BUT THE VEHICLE MANUFACTURER TOLD HIM ALL THE TIRES HAVE TO TURN AT THE SAME RATE , AND THAT WAS WHY HE COULD NOT REPLACE ONLY ONE TIRE. *AK