2017 Toyota Sienna Complaint Log

Wire harness section which controls the Parking Collision Warning and Rear Cross Traffic Warning is frayed, causing failure. This failure was determined by the dealer to be caused by mud packing into the rear bumper cavity. Dealer wanted over $1,000 to fix. Denied warranty, due to the cause being "an outside influence". There is no way to effectively wash the inside of the bumper without removing the bumper. If I pay for a new wire harness, the issue will re-occur. This poses an elevated risk to my family and any occupants of the vehicle, as key safety features must be disabled.

The fuel pump has an issue leading to a check engine light and compromised engine performance. It has been inspected by an independent service center.

The contact owns a 2017 Toyota Sienna. The contact stated that while driving approximately 65 MPH, the third-row driver’s side window suddenly shattered causing shards of glass to enter the vehicle. The cause of the failure was not determined. No object had contacted the vehicle to cause the failure. The local dealer and manufacturer were not yet contacted. The approximate failure mileage was 41,000.

Unknown, Steering wheel turns several inches when you engage the steering wheel lock. Causes the steering wheel to be off centered. Which in turn cause the alignment not centered. Dealer confirmed that it needs a steering shaft replacement.

My power doors open and won’t close. It takes multiple times to finally get them to close.

On October 15, 2021 at 2 pm I drove into the driveway of a friend. I turned to the right of the driveway on her grass so I could backup and face the road. I’ve done this many times in the past. On this day as I put my foot on the break the van accelerated at a very very high speed. The van was out of my control at this point. I do not know how fast because this all happened in seconds. I was heading straight to their privacy wood fence only feet away. Approximately 20 feet. I don’t recall breaking again but turned the wheel to the right trying to avoid the fence. I hit the fence at a high speed damaged the left bumper and scraped the drivers side of the door. The next second I attempt to break again so I could back out of this when the van continued to accelerate at high speed going straight toward the house only a few feet away. I attempted to avoid the house and hit the right bumper hard at a high speed on the corner of the house. At this point the acceleration stopped and I was able to backup and turn the car around and finally turn the car off. There is major damage to the van and some to the fence and house. I was very upset and in shock and some soreness the next day but thankfully no one was hurt. This is a very small yard area that this took place at. I am still in shock and extremely confused as to why this happened. I do know without question my foot was not in the accelerator. The van is presently in the body shop. I would like to mention I have a clean record at the age of 64 I have never had an accident and/or speeding ticket in my life. This truly was not human error. I’m a very experienced driver. If it was human error the van should have stopped at the first point of impact on the fence, but did not. It continued to accelerate at a fast speed after hitting the fence hard. The van paused but continued to accelerate at this point when I hit the break again and it went toward the right straight for their house.

On 10/14/2021, as my wife was pulling into our attached garage, the vehicle suddenly accelerated, hitting a metal storage shelf located at the back wall of the garage. The impact of the crash caused the vehicle and the shelf to extensively damage the dry wall of that area of the garage, as well as to damage the pedestal supporting the house water heater, which resulted in the water heater detaching away from the wall and being destroyed. There was, of course, also major damage to the front bumper area of the vehicle. It is my contention that the cause of the accident lies in some component of the vehicle acceleration system. I believe this to be true because of two prior incidents which occurred within the month before this happened. On 09/16/2021, I was driving this vehicle and wanted to make a U-turn. I was traveling at approximately 10 MPH, but as I began the turn, suddenly, the vehicle accelerated to about 25 MPH, even though my foot was off the accelerator. My wife and granddaughter were in the vehicle at the time and both expressed alarm, somehow thinking I had purposely made this maneuver, which I assured them that I had not. Then, approximately 7-10 days later (I am unsure of the date), I was driving, alone, in this vehicle and went to make a left-hand turn. The vehicle again accelerated, even though I had removed my foot from the accelerator pedal and was applying the brakes. I estimate that as I began the turn, my speed was 10-15 MPH, but the vehicle accelerated to 25-30 MPH. I dismissed both of these prior incidents as not too important and attributed them to some unknown anomaly on the road. However, after the latest incident involving the damage to my garage and vehicle, research showed that several Toyota models and specifically the Sienna have had similar issues in the past. I am reporting this incident to Toyota for their evaluation, but wanted to make your agency aware, also.

The hood crumples like aluminum foil. The hood rod was holding the hood up and the slightest pressure on the hood made it bend. The hood should NOT bend as easily as it did. The fragility of the hood could cause a serious issue in the event of a crash.

Driver side sliding door stops and reopens when trying to close using power option previous van did the same thing but had a recall. When turning power door option off, it's stopped, doesn't want to budge much and you have to use all of your force to try to close it. This has being going on since 2018 when I bought it but there was no recall so delearship wouldn't touch it.

When vehicle is park on an angle (with Front section lower than the back) power sliding door (behind front passenger) does not fully engages arresting hook and tends to immediately return to close position sometimes hitting passengers trying to enter or exit the vehicle. Vehicle was taken to dealer for check up but dealer claims to have been unable to replicate issue, possibly due to not placing vehicle on an angle. No warning lamps or lights indicate any issue with the vehicle passenger door(s).

on July 3rd, traveling on highway to airport tire blew out (right rear). Pulled to side of road and attempted assistance but this was friday afternoon before july 4th holiday, NOTHING was going to happen except a tow - possible wait as long as 2-3 hours. reportedly the Sienna has drive flat (50 miles at 50 mph) We drove 5 mph for approx 3 to 4 miles to tire store/Les Schwab. Flat was replaced but then on inspection ALL remaining tires had card showing wear on inner tires. ALL 4 (including the blowout). Pictures submitted . Of particular concern is that we had taken the vehicle about 10 K prior (March)specifically for tire wobble noise and to fix alignment. Wear was noted, but no safety concerns raised and no cautionary recommendations offered. When we brought the vehicle and tires to the dealer AFTER the blowout we were told by service manager that the early wear was a known problem to occur specifically on the all wheel Siennas. Again, NO CAUTIONARY ADVICE GIVEN in March despite recognized wear and this known history. We had a blowout in heavy holiday traffic at 60 mph less than 10K /3month later. This easily could have been catastrophic. We reported to Toyota to a "Beth" at customer documentation and risk reduction department who did an excellent job of deflecting causation/potential blame and advised us to contact the tire manufacturer or the dealer. Absolutely no evidence of concern for safety - ours or those around us - at highway speeds. Review of web shows known problem, service manager volunteered it to be a known problem of premature wear, with service given shortly before incident WITHOUT GUIDANCE. "Beth" told us she would document our concerns but that there was nothing Toyota could do or would do other than documenting. I am hopeful you can investigate further and initiate some reparative process before there is a preventable catastrophe much like the Prius accelerator problem. we will send copies of to wherever is useful

The contact owns a 2017 Toyota Sienna. The contact stated while driving 35 MPH and coming to a stop, the brake pedal was depressed but failed to respond. There were no warning lights illuminated. The contact stated the brake pedal was rigid. The contact stated the failure reoccurred while driving. The brake warning light and traction control warning light were illuminated. The vehicle was taken to the dealer who could not determine the cause of the failure. The dealer advised the contact to take the vehicle back to the dealer she purchased the vehicle. The manufacturer was made aware of the failure and referred the contact to the dealer who sold her the vehicle. The vehicle was not repaired. The approximate failure mileage was 14,500.

Vehicle began running harshly, then stalled. Check engine light came on. Upon inspection at Toyota dealership, found to have leaked fuel into charcoal canister. Vehicle owner does NOT overfill gas tank.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNATTENDED, THERE WAS AN ABNORMAL POPPING SOUND DETECTED. THE CONTACT'S NEIGHBOR NOTICED THAT THE REAR WINDSHIELD WAS CRACKED, WITHOUT IMPACT. THE CONTACT CALLED WALSER TOYOTA (4401 AMERICAN BLVD W, BLOOMINGTON, MN 55437, (612) 294-0220) AND WAS REFERRED TO A GLASS COMPANY. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,500.

WHILE DRIVING DOWN INTERSTATE WITH WINDOWS AND SUNROOF CLOSED, THE SUNROOF GLASS EXPLODED DUE TO UNKNOWN CAUSE, BUT NOT AS A RESULT OF FALLING OBJECT OR PROJECTILE.

THE CLIP/HINGE IN FUEL TANK DOOR IS BROKEN. NO LONGER APPEARS FLUSH AGAINST VEHICLE HAPPENED IN APRIL WHILE STATIONARY PUTTING IN FUEL AT STATION.

Purchased used vehicle from a Toyota Dealership on or about March 27, 2021. The dashboard illumination on the 2017 Toyota Sienna only appears to operate when the vehicle is turned on AND the front headlight selector is moved to the on or automatic mode. I do not believe it is a standard feature for any vehicle to NOT illuminate the dashboard without the headlights being turned on. Issue: With no illumination of the tachometer and speedometer these items are nearly impossible to see. That naturally forces the human eye to remain looking down slightly longer than normal which can possibly result in an accident. If it is a sunny day with no need for headlights this issue is now exacerbated because the bright sunlight often causes drivers to wear tinted or dark sunglasses rendering the dashboard nearly 100% black. So, my question is a simple one: On the 2017 Toyota Sienna, with the standard feature set included as indicated under VIN - [XXX], should the dashboard lights illuminating the tachometer and speedometer areas turn on immediately and automatically when the vehicle is started? On the vehicle, the dashboard lighting only turn on when the headlights are turned on or set in the auto-headlight mode…both of which are not my choice. I want see my dashboard data automatically and without having to drive with my headlights turned on. This is a poor dashboard visibility standard for this make, model and year Sienna. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE VACUUM BRAKE ASSIST FAILED WITH LESS THAN SLIGHTLY LESS THAN 50K MILES ON THE CAR. NOT SURE EXACTLY WHEN IT FAILED BECAUSE THE BRAKE AND TRACTION CONTROL LIGHTS WERE ON INTERMITTENTLY FOR AWHILE BEFORE WE TOOK THE CAR IN FOR SERVICE. WE DID HAVE A NEAR MISS WHILE MAKING A LONG DRIVE WHEN WE WERE TRYING TO LEAVE THE INTERSTATE ON AN OFF RAMP AND I WAS ALMOST UNABLE TO STOP AT THE TOP OF THE RAMP. I HAD TO ANGLE THE VEHICLE TO THE LEFT TO AVOID HITTING A PICKUP TRUCK AT THE TOP OF THE RAMP.

THE SLIDING DOORS WILL OPEN ON THEIR OWN.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF WICHITA FALLS (2213 OLD JACKSBORO HWY, WICHITA FALLS, TX 76301) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TOP HINGE ON FUEL COVER DOOR BROKEN AFTER 52K MILES. FROM SEARCHING ONLINE, IT SEEMS TO BE A REPORTED ISSUE WITH THE SIENNA DUE TO REQUIRED PRESSURE TO CLOSE THE FUEL COVER DOOR.

FINISH ON AC CONTROL PANEL IS BUBBLING UP. THE CAR WAS STATIONARY AND NO APPARENT CAUSE.

VEHICLE EXHIBITS PERIODS OF ROUGH ACCELERATION, CHUGGING, AND HESITATION. AFTER 3 TRIPS TO DIFFERENT TOYOTA DEALERS THEY REFUSE TO ADDRESS PROBLEM. A MASSIVE RECALL OF TOYOTA FUEL PUMPS IS UNDERWAY ON SEVERAL VEHICLES INCLUDING 2017 SIENNA'S BUT DEALERSHIPS CLAIM MY 2017 SIENNA IS NOT ON LIST. I'VE LIVED WITH THIS FOR 3 YEARS AND MY VEHICLE IS TILL UNDER WARRANTY WITH LESS THAN 18,000 MILES ON IT. HAPPENS WHENEVER VEHICLE IS USED. DEALERSHIPS WON'T TEST IT AS THEY HAVE TO DROP GAS TANK. *TR

THE BRIDGESTONE RUN FLAT TYRES ON MY TOYOTA SIENNA 2017 AWD HAS WORN OUT IN 24,000 MILES. THESE ARE THE FACTORY TYRES AND WHEN THE DEALER SOLD THE CAR TO US, THEY SAID IT COMES WITH WARRANTY . BUT IT SEEMS THAT IS NOT THE CASE. KINDLY HELP. THESE TYRES ARE EXPENSIVE AND IF I HAVE TO CHANGE IT AROUND 20,000 MILES, ITS TOO MUCH. ALL WE USE THE CAR IS TO DROP OFF KIDS TO SCHOOL AND THEIR SPORTING EVENTS. WE NEVER TOOK THE VAN IN BAD ROADS. *TR

BACK WINDOW POPPED AND PARTIALLY SHATTERED. THE VAN WAS IN THE GARAGE AND THE GARAGE DOOR WAS CLOSED.

WHEN I'M DRIVING MY VEHICLE IN A CITY STREET I GET AN ALERT ON THE INSTRUMENT PANEL WHICH SAYS "TRAC OFF - CHECK AWD SYSTEM" AND THE SERVICE LIGHT TURNS ON. I DID NOT TURN THE TRAC OFF. WHEN I TURN THE VEHICLE OFF AND THEN BACK ON, THE SERVICE ISN'T ON ANYMORE AND THE MESSAGE GOES AWAY. THIS HAS HAPPENED SEVERAL TIMES WHEN I'M DRIVING AND THE CAR STALLS AND LOSES SPEED AND WANTS TO SHUT OFF AS I'M DRIVING IN A CITY STREET. FOR SEVERAL MINUTES AND THE SERVICE LIGHT AND THE TRACK AND AWD LIGHT TURN ON AND STAY ON FOR SEVERAL HOURS. HOWEVER, WHEN I TURN OFF THE CAR THE LIGHTS ARE STILL ON BUT GO AWAY AFTER SOME TIME. THIS HAS HAPPENED SEVERAL TIMES.

SINCE 2004 TOYOTA HAS KNOWN THAT SIENNA AWD DAMAGE RUN-FLAT-TIRES (RFT) RAPIDLY AND NEVER REACH OR CLOSE TO 60,000 MILES OF THE LIFE OF TIRES WARRANTY. TOYOTA SHOULD FIX THIS PROBLEM THEN OR WARN THEIR CUSTOMER BEFORE THE PURCHASING (SEE THE ATTACHED DOCUMENT OF A CLASS ACTION). I PURCHASED SIENNA VAN AWD FROM L&S DEALER IN BECKLEY WV, THE SALESMAN NEVER TOLD ME ABOUT THE TIRES PROBLEM WILL BE WORN OUT COMPLETED WITHIN 30,000 MILES, BUT STATE THAT 60,000 MILES INCLUDED TIRES FOR ALL POWER TRAINED AFTER I NOTICED THAT THE VAN DO NOT HAVE SPARE TIRE. WHEN I BROUGHT VAN FOR TIRES WARRANTY FROM FIRESTONE CORPORATE SERVICE CENTER AND THEY TOLD ME THE SIENNA IS TOO HEAVY TO USE THIS TIRES. I HAVE TO PAY THE PARTIAL USAGE OF 60,000 MILES WARRANTY. THE BIG PROBLEM IS THE TIRES OF MY VAN CUPPED AND MAKING ROAMING NOISE WHEN ONLY 10,000 MILES WHICH MAKE DRIVING VERY UNCOMFORTABLE, DEFEATED THE PURPOSE WHAT I PAID FOR. THIS IS ABNORMAL FOR VAN OR ANY CAR THAT DAMAGES THE TIRES SO BADLY. THE OTHER PROBLEM IS THE VAN ACTS JERKING SOME TIMES WHEN I CHANGE LANE IN HIGHWAY. THIS IS VERY DANGEROUS. AT 29,000 MILES TOYOTA AUTHORIZED SERVICE CENTER TOLD ME THE TIRES CUPPED BADLY TO STEEL BELT, AFTER PARKED THE VAN FOR 1 MONTH I DECIDED TO PAY TO REPLACE TIRES (SEE ATTACHED PICTURE FOR THE CUPPED TIRES). I WOULD LIKE TOYOTA TO RESOLVE THE ISSUES -- REPAIR OR REPLACE THE EQUAL VALUE VAN BUT NOT AWD.

WHEN I BRAKE (ESPECIALLY FROM HIGHER SPEEDS) THE STEERING WHEEL SHAKES AND THE CAR RIDE FEELS VERY JERKY - ESP FOR THOSE IN THE FRONT SEATS. THERE ALSO SEEMS TO BE A WHINING OR RUBBING NOISE.

HISTORY: PERIODICALLY OVER THE LIFE OF THE VEHICLE, WHEN I PUSH DOWN ON THE GAS PEDDLE THE CAR IS UNRESPONSIVE OR RESPONDS IN FITS AND STARTS. THIS IS USUALLY UPON STARTUP AFTER STOPPING AT A STOP SIGN OR LIGHT. BUT IT DID HAPPEN IN MAY OF 2019 AT 65MPH ON THE FREEWAY (GOING STRAIGHT), RESULTING IN SUDDEN DECELERATION. AS I MOVED OVER LANES TO GET TO THE SIDE OF THE ROAD, THERE WAS A SUDDEN JOLT AND THE CAR BEGAN FUNCTIONING NORMALLY. ON SUNDAY 9/22/19 AT 10AM I LEFT MY HOME WITH MY DAUGHTER TO GO TO THE MOVIES. LESS THAN 5 MINUTES FROM OUR HOME, IN OUR FLAT NEIGHBORHOOD GOING 25MPH, I STOPPED AT THE STOP SIGN THEN ATTEMPTED TO ACCELERATE THROUGH THE INTERSECTION. THE CAR WENT A FEW FEET INTO THE INTERSECTION AND THEN WOULDN'T MOVE, THE ENGINE MAKING A WHIRRING SOUND. IT WAS IN DRIVE. I TURNED ON THE HAZARD LIGHTS AND GENTLY ATTEMPTED TO PUSH THE GAS PEDDLE, FINALLY ABLE TO MOVE THROUGH THE INTERSECTION IN FITS AND STARTS (JOLTING) TO GET TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK, THEN NEUTRAL. PUSHED DOWN THE GAS IN NEUTRAL AND HEARD THE WHIRRING NOISE. IN DRIVE AND REVERSE, THE JOLTING CONTINUED. I WAS ABLE TO JOLT MY WAY HOME UNDER 10MPH. THE CAR WAS FINE WHEN IT WAS COASTING WITHOUT NEEDING POWER, JOLTING WHEN IT NEEDED POWER. BECAUSE THE CAR IS DANGEROUS, I HAD IT TOWED TO MAGNUSSEN'S TOYOTA, WHERE IT IS AS OF THIS WRITING. THIS IS A VERY DANGEROUS DEFECT AND NEEDS TO BE ADDRESSED AS IT SUDDEN DECELERATION IN AN INTERSECTION OR ON THE FREEWAY MAY RESULT IN DEATH. UPON INITIAL DRIVING, I WAS TOLD THE VEHICLE WAS OPERATING NORMAL. I AM WORRIED THEY WON'T FIX IT AND I WILL END UP WITH A VERY DANGEROUS ALMOST NEW CAR. PLEASE HELP, AND HELP FOR THE SAFETY OF OTHERS WITH THIS SAME DEFECT.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE PASSENGER SIDE SLIDING DOOR OPENED AND FAILED TO LATCH. AS A RESULT, THE DOOR RETRACTED WHILE THE CONTACT'S ARM WAS STILL INSIDE THE VEHICLE. THE CONTACT MANAGED TO JERK HER ARM OUT OF THE VEHICLE, BUT SUSTAINED BRUISES AND SCRAPES TO THE ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF NORTH CHARLOTTE (13429 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-9199) AND A SERVICE APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 6, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,397.

JULY 2019 , SPEEDOMETER GAUGE IS NOT VISIBLE IN DAYLIGHT WITH THE LIGHTS OFF. TOYOTA SERVICE ALTERED THE LIGHT CONFIGURATION SO THAT NOW THE AUTO LIGHT FEATURE AND THE LIGHTS ON WARNING DOES NOT WORK. DEALER ADVISED I MUST USE PARKING LIGHTS SWITCH SELECTION IN ORDER TO SEE SPEEDOMETER GUAGE IN DAYLIGHT. THE CAR DOES NOT WORK AS ADVERTISED AND IS A "DRIVING WHILE DISTRACTED" SIGNIFICANT SAFETY RISK AS NO-ONE CANNOT SEE THE SPEEDOMETER DURING DAYLIGHT DRIVING WITH THE LIGHTS OFF.

2017 L MODEL TOYOTA SIENNA MINI VAN / JUST PURCHASED AS A CERTIFIED TOYOTA PRE-OWNED UNIT WITH LESS THAN 13,000 ORIGINAL MILES, I AM THE SECOND OWNER. I CANNOT RELIABLY SEE THE SPEEDOMETER DISPLAY IN DAYLIGHT, NO DISPLAY BACK LIGHTS IN DAY LIGHT, UNLESS HEADLIGHTS OR PARKING LIGHTS ARE ON, VERY POOR VISIBLY OF SPEEDOMETER IS MOST UNSAFE AS I HAVE TO TAKE MY EYES OFF THE ROAD FOR EXTENDED PERIODS OF TIME JUST TO TRY AND SEE MY SPEED READING. I DID NOT NOTICE THIS ISSUE AT NIGHT WHEN PURCHASED THE CAR.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM THE ENGINE. SIMULTANEOUSLY, ALL OF THE WARNING INDICATORS ILLUMINATED AND SMOKE APPEARED FROM THE HOOD OF THE VEHICLE. THE VEHICLE IMMEDIATELY SHUT OFF AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE WATER PUMP WAS REPAIRED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT SPOKE WITH THE TOYOTA MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO A LOCAL TOYOTA DEALER. THE VEHICLE WAS TOWED TO HILLSIDE TOYOTA (139-65 QUEENS BLVD, JAMAICA, NY 11435, (718) 521-4554) WHERE IT WAS DIAGNOSED THAT THERE WAS MASSIVE ENGINE FAILURE. THE CONTACT AGREED TO HAVE THE VEHICLE REPAIRED AND THE DEALER KEPT IT FOR NEARLY A MONTH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

WHEN OPENING THE PASSENGER-SIDE POWER SLIDER DOOR WHILE THE CAR WAS ON AND PARKED IN THE DRIVEWAY, THE SLIDING CABLE SNAPPED AND IS CURRENTLY HANGING FROM THE SIDE OF THE BODY. I CANNOT USE THE POWER BUTTONS TO OPEN THE DOOR AUTOMATICALLY, NOR CAN I MANUALLY OPEN THE SLIDING DOOR.

VAN WERE ON A SLIGHT SLOPE DRIVEWAY WITH ENGINE STILL TURN ON AND SHIFT IN PARK. WHEN TURN THE ENGINE OFF, THE VAN ROLE BACKWARD INTO THE STREET. THIS COULD BE A RESULT OF GEAR SHIFT OUT OF PARK. IT IS A AUTOMATIC TRANSMISSION.

TOYOTA'S AWD SIENNAS HAVE A DEFECTIVE DESIGN IN THEIR AXLE HUB CAUSING PREMATURE TIRE WEAR WHICH CAN LEAD TO AN ACCIDENT. THERE IS NO WAY TO ALIGN THE REAR WHEELS ON THE AWD VERSIONS. PEOPLE EXPECTING 50-60000 MILES ON THEIR TIRES, WILL NOT GET THAT AMOUNT OF MILES. MOST WILL GET 15-20000 AT MOST. THIS IS CAUSED BY THE LACK OF WHEEL ALIGNMENT FEATURES LIKE THE 2 WHEEL DRIVE SIENNA'S HAVE.

DRIVER WAS IN THE PROCESS OF PICKING UP FOSTER CHILDREN TO TRANSPORT THEM TO THEIR VISIT WHEN THE DRIVER NOTICED SMOKE COMING FROM THE STEERING WHEEL AND IMMEDIATELY TURNED OFF THE ENGINE TO THE VEHICLE. BECAUSE OF THE SMOKE THE DRIVER WAS CONCERNED AND CANCELED THE VISIT AND NOTIFIED THE AGENCY DIRECTOR (ME) WHO ADVISED HIM TO RETURN TO TOWN AND DROP OFF THE VAN AT TOYOTA OF OLYMPIA. AS SOON AS I GOT BACK INTO TOWN I WENT TO THE DEALERSHIP AND THEY ADVISED ME THAT AFTER A HALF HOUR OF DIAGNOSTICS IT WAS DISCOVERED THE RADIO WAS NOT WORKING AND THE FUSE WAS BLOWN. THEY ADVISED ME THAT PUTTING IN ANOTHER FUSE WOULD JUST CAUSE IT TO JUST TRIP OR BLOW OUT. REQUESTED THEY CONTINUE THE DIAGNOSTICS ON THE VEHICLE AND LET ME KNOW WHAT CAUSED THE PROBLEM. I WAS ADVISED DIAGNOSTICS WOULD BE HELD AT NO MORE THAN $250.00 BUT WE WILL SEE WHEN I GO TO PICK THE VAN UP AND PARK IT IN THE YARD. PLEASE SEE THE TEXT MESSAGE SCREENSHOT ATTACHED THAT EXPLAINS THE QUESTION OF THE SMOKE THE DRIVER SAW PER THE SERVICE DEPARTMENT CONTACT. THE RADIO APPARENTLY GROUNDED OUT AND SHORTED THUS THE SMOKE. HAD MY DRIVER NOT STOPPED THE VEHICLE AND SHUT OFF THE VAN WHAT WOULD HAVE HAPPENED OR WORSE - WHAT IF THE DRIVER HAD NOT NOTICED THE SMOKE COMING FROM THE VEHICLE IN THE FIRST PLACE. WOULD THE VAN HAVE BURST INTO FLAMES IF THE DRIVER HAD NOT SEEN THE SMOKE AND KEPT DRIVING. WE HAVE HAD THE VAN LESS THAN TWO YEARS AND IT IS HAVING SERIOUS ISSUES. WE JUST HAD TO REPLACE THE WINDSHIELD WIPER MOTOR BECAUSE IT FROZE IN MID MOTION JUST A COUPLE OF WEEKS AGO. SOMETHING IS NOT RIGHT WITH THIS VEHICLE AND VERY UNSAFE. SOMEONE NEEDS TO LOOK INTO THIS ISSUE. ALSO THEY CAN'T DO ANYTHING MORE UNTIL THEY REPLACE THE RADIO BUT ALL WIRING IN THE STEERING WHEEL IS OKAY AND THE COST TO REPLACE THE RADIO IS 4109.00 PLUS THE TAX.

2017 SIENNA - 16886 MILES. FIRESTONE TIRES STARTED WEARING THIN AT 16,462 MILES. WAS TOLD TOYOTA DOES NOT HANDLE THAT. CALLED FIRESTONE AND WAS TOLD TO GO TO CORPORATE STORE. WAS TOLD AT FIRESTONE STORE TIRES WERE AT 5/32 AND NOTHING THEY COULD DO BECAUSE TIRES WERE NOT AT 4/32. CONCERNED BECAUSE FAMILY CAR, TIRES SHOULD NOT START TO WEAR AT LESS THAN 17,000 MILES. AT 16,886 MILES WHILE MY WIFE WAS DRIVING DOWN THE CITY ROAD AT 40 MPH, 2 FIRESTONE TIRES BLEW OUT. MY CONCERN IS MORE TIRES ARE ON ROAD AND THERE HAS TO BE A PROBLEM WITH THAT BATCH OF TIRES. FIRESTONE STILL WILL NOT SAY THEY ARE IN WRONG.

ISSUE STARTED AT ABOUT 4100 MILES. THE VAN WOULD NOT START AT ALL. THE PUSH BUTTON WOULD ACT AS OF THE VAN WOULD START BUT NOTHING WOULD HAPPEN. AFTER TRYING 5 PLUS TIMES IT STARTED. TOOK THE VAN TO THE DEALER THAT STATED EVERYTHING LOOKED GOOD. NOW ABOUT TWO WEEKS AGO THE SAME ISSUE OCCURED. THE VAN WOULD DISPLAY CHECK CHARGING SYSTEM ON THE DISPLAY AND THE VAN WOULD NOT START NO WOULD THE SIDE DOORS OPEN IN ORDER FOR ME TO GET MY INFANT'S OUT OF THE VAN. AFTER MULTIPLE ATTEMPTS THE VAN GOING AGAIN IT STARTED AND I WAS ON MY WAY. CONTACT TOYOTA TO INFORM THEM AND SO FAR THEY HAVE NOT CONTACTED ME BACK AS WELL AS THE DEALER.

I PURCHASED MY 2017 TOYOTA SIENNA WITH LESS THAN 10 MILES ON THE ODOMETER. I'VE TAKEN MY CAR TO DEALERSHIP FOR SERVICE EVERY 5K MILES. CURRENTLY, MY CAR HAS 26, 892 MILES AND I JUST HAPPEN TO LOOK AT THE TIRES AND ALL 4 TIRES WERE WEAR OUT ON THE OUTSIDE EDGE. I WAS ADVISED BY A TIRES SHOP THAT IT NEEDS TO BE REPLACE SOON. THEY SAID IT IS A KNOWN PROBLEM WITH TOYOTA SIENNA AND THE MGF ARE NOT DOING ANYTHING TO CORRECT THE ISSUE. MY ALIGNMENT CHECK OUT TO BE OKAY. I EXPECTED THE TIRES TO LAST MUCH LONGER. PLEASE ADVISE

TAKATA RECALL(?) MY HUSBAND BOUGHT ME A 2017 TOYOTA SIENNA IN FEBRUARY 2019, IT WAS PREVIOUSLY A RENTAL. THE VAN WAS IMMACULATE AND ONLY HAD ABOUT 20,000 MILES AT TIME OF PURCHASE. ON OR ABOUT MARCH 8, 2019 WE WERE ON OUR WAY TO DINNER AT ABOUT 9 P.M. I WAS APPROACHING A RED LIGHT, FOOT ON THE BRAKE, MAYBE 15 MPH AND I LOOKED DOWN FOR A SECOND AND ENDED UP REAR ENDING A VEHICLE AND IN THE END THERE WERE 3 VEHICLES BESIDES MINE INVOLVED (4 TOTAL). THERE WAS SIGNIFICANT DAMAGE TO MY VAN, THE PLASTICS CRUMPLED AND IT APPEARED TO HAVE NO MAJOR DAMAGE OUTSIDE OF THE PLASTICS. THE AIR BAGS DID NOT DEPLOY DESPITE THE FRONT END COLLISION. AT THE BODY SHOP, UPON TEAR DOWN THE PASSENGER SIDE RAIL WAS DAMAGED AS WELL AS THE AIR BAG SENSORS WERE CRUSHED. ONE WOULD THINK IF THE SENSORS WERE CRUSHED THE AIR BAGS WOULD HAVE DEPLOYED PRIOR. IN ORDER TO REPLACE THE SENSORS IT WOULD REQUIRE A NEW WIRING HARNESS AND TO REPLACE THAT WOULD REQUIRE REMOVAL OF ENGINE AND TRANSMISSION. MY $26,000 2017 SIENNA WITH LESS THAN 50,000 MILES WAS TOTALED. THE AIRBAGS SHOULD HAVE DEPLOYED AND DIDN'T. THERE WAS NO 'HARD HIT' AND NO SIGNIFICANT DAMAGE TO OTHER VEHICLES (REAR BUMPERS) OR TO MY HUSBAND OR MYSELF. MY FIRST CONCERN IS THE AIR BAGS NOT DEPLOYING, THE SECOND IS HAVING HAD THE VAN TOTALED OVER A 'MINOR REAR END COLLISION' *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

THE DRIVER REAR DOOR HAS BEEN OPENING WHILE THE CAR IS ON THE ROAD I TOOK IT TO THE DEALER THEY WANT MY TO PAY FOR THE SERVICE. THIS IS A SAFETY ISSUE THEY DON'T WANT TO REPLACE THE DOOR LATCH. THEY TOLD ME TO TURN OFF THE POWER DOOR OF BUT THEY PROBLEM STILL OCCUR IT'S VERY DANGEROUS SITUATION I CAN'T EVEN THAT MY KIDS OUT

EXTREME TIRE WEAR ON THE OUTSIDE OF THE FRONT TIRES AT 15,000 MILES - REQUIRING IMMEDIATE REPLACEMENT.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. DURING EXTREMELY COLD WEATHER WITH A WIND CHILL OF APPROXIMATELY MINUS 53 DEGREES, THE VEHICLE'S HOOD WAS AJAR TO JUMPSTART THE VEHICLE. THE CONTACT STATED THAT THE HOOD WAS BENT AND FAILED TO CLOSE PROPERLY. THE VEHICLE WAS TAKEN TO RUDY LUTHER TOYOTA (8805 WAYZATA BLVD, GOLDEN VALLEY, MN 55426 (612) 424-7924) WHERE THE CONTACT WAS INFORMED TO SUBMIT AN INSURANCE CLAIM. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE HOOD DESIGN WAS INADEQUATE AND NOT SUSTAINABLE. THE FAILURE MILEAGE WAS 20,000.

REAR SEAT BELT WOULD NOT LOOSEN. IT ONLY TIGHTEN UP TRAPPING CHILD IN SEAT. THE ENGINE WAS TURNED OFF AND VEHICLE WAS IN PARK. NOTE I DON'T REMEMBER EXACT DATE BUT APPROXIMATE DATE.

WE ARE EXPERIENCING EXCESSIVE TIRE WEAR ON OUTER EDGES. NOTHING WAS MENTIONED ABOUT UNEVEN TIRE WEAR UNTIL 10K MILES MARK. TIRES WERE ROTATED EVERY 5K. HAD TO PAY AND PERFORM ALL WHEEL ALIGNMENT AT 10K. FEW WEEKS AGO, I AM NOT ABLE TO GET REPAIR SHOPS TO REPAIR A PUNCTURED NAIL ON ONE OF THE TIRES BECAUSE THEY DEEM UNSAFE TO REPAIR A TIRE WORN OUTER AGE. THE VAN NOW HAS 19K MILES AND I AM LOOKING TO GET NEW SET OF TIRES.

MY DRIVER BACK SLIDING DOOR OPEN THREE TIMES WHILE I AM IN MOTION. THE SECOND TIME OPENED WAS ONE ABOUT ONE WEEK APART THEN THE THIRD TIME WAS IN TWO TO THREE HOURS.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKES FAILED. AS A RESULT, THE VEHICLE REAR ENDED THE PRECEDING VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DAMAGED AND TOWED TO A TOW YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. TWO DAYS LATER, THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765, (800) 677-6099) WHERE IT WAS DETERMINED THAT SOMETHING FELL ONTO THE SUN ROOF AND CAUSED THE DAMAGE. THE CONTACT WAS ADVISED TO FILE AN INSURANCE CLAIM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1811150671, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

THE VAN IS BURNING OIL. TOYOTA DID AN OIL CONSUMPTION TEST AND IT IS CONFIRMED TO BE BURNING OIL. THEY ARE NOT BEING HELPFUL IN HELPING ME OUT....