2013 Toyota Venza Complaint Log

THE HEAD RESTRAINT OR HEAD REST IS POSITIONED SO THAT IT PUSHES MY HEAD FORWARD IN AN UNNATURAL ANGLE. IT APPLIES PRESSURE THAT CAUSES A SEVERE HEADACHE AFTER DRIVING 15 TO 20 MINUTES WITH MY HEAD PUSHED FORWARD SO FAR. THERE IS NO ADJUSTMENT OF THE HEAD RESTRAINT ANGLE WITH RESPECT TO THE ANGLE OF THE BACK SUPPORT TO CORRECT THE UNNATURAL ANGLE. THE DEALER WILL NOT DO ANYTHING TO CORRECT THE PROBLEM SAYING THAT THEY HAD CONTACTED THE INDIVIDUAL THEY DEAL WITH AT TOYOTA BALTIMORE AREA SALES WHO SAID: THAT IS THE WAY THE HEAD RESTRAINT IS DESIGNED AND THAT I BOUGHT THE CAR AND THERE WAS NOTHING THEY COULD DO TO CORRECT THE PROBLEM. THE DEALER SAID THAT THE HEAD REST COULD BE REVERSED WHICH WOULD ELIMINATE THE PROBLEM BUT THAT THEY COULD NOT TELL ME TO DO THIS BECAUSE THIS NEGATED THE CRASH TESTING DONE FOR GOVERNMENT APPROVALS. THEY INDICATED THAT OTHER PEOPLE HAVE HAD THIS PROBLEM AND HAD REVERSED THE HEAD RESTRAINT, BUT THAT THEY COULD NOT RECOMMEND THIS. HOWEVER WHEN THE HEAD REST IS REVERSED, THERE IS A LARGE GAP BETWEEN THE RESTRAINT AND MY HEAD THAT IS NOT SAFE IN THE EVENT OF A REAR END COLLISION. THE FACT THAT A NUMBER OF OTHER PEOPLE, HAVE REVERSED THE RESTRAINT IN STRONG EVIDENCE THAT THIS IS A COMMON PROBLEM WITH TOYOTA VEHICLES THAT NEEDS TO BE CORRECTED.

I complained to a Toyota Dealer about this problem in 6-2017. The took it for a road test and the car did not do it and it did not record a code. So they could not find a solution. Intermittently and without warning the electronic link between the gas pedal and the engine is inoperative for 3-5 seconds. During this period the car is not under power, it is coasting and depressing the gas pedal has no effect on the engine speed. After this period the electronic link is automatically restored and the engine is again responsive to pressure on the gas pedal. I have been dealing with this scenario ever since I purchased this car in 8-2013. It seems to be happening more frequently. Needless to say, it is a very dangerous situation. I no longer feel safe driving this car. .

THE BELOW ISSUE WAS FIRST REPORTED TO THE APPROPRIATE TOYOTA REPRESENTATIVES AND TO NHTSA IN 9-2013. IT HAS OCCURRED 36 TIMES SINCE THE CAR WAS PURCHASED NEW IN MAY 2013. AT THIS WRITING THE CAR HAS LESS THAN 6000 MILES ON THE ODOMETER. INTERMITTENTLY AND WITHOUT WARNING THE ELECTRONIC LINK BETWEEN THE GAS PEDAL AND THE ENGINE IS INOPERATIVE FOR 3-5 SECONDS. DURING THIS PERIOD THE CAR IS NOT UNDER POWER IT IS COASTING AND DEPRESSING THE GAS PEDAL HAS NO EFFECT ON ENGINE SPEED. AFTER THIS PERIOD THE ELECTRONIC LINK IS AUTOMATICALLY RESTORED AND THE ENGINE IS AGAIN RESPONSIVE TO PRESSURE ON THE GAS PEDAL. *TR

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. THE CONTACT STATED THAT THERE WAS EXCESSIVE RUST UNDER THE REAR PASSENGER SEATS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. *TR

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, HE NOTICED A STRONG FLOW OF AIR EMITTING THROUGH THE REAR LIFTGATE DOOR SEAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED AND PLANNED TO FURTHER INVESTIGATE THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 400.

TL* THE CONTACT OWNS A 2013 TOYOTA VENZA. THE CONTACT STATED THAT WHILE MANUALLY CLOSING THE REAR LIFTGATE, THE AUTOMATIC POWER FEATURE ACTIVATED AND INDEPENDENTLY CLOSED ON HIS LEFT MIDDLE FINGER. THE CONTACT SOUGHT MEDICAL ATTENTION AND HAD TO RECEIVE STITCHES TO THE FINGER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,900. *TR

DRIVING DOWN INTERSTATE WITH MOON ROOF/SUN ROOF OPEN, THE MOON ROOF/SUN ROOF SHATTERED INTO A GAZILLION PIECES. THERE WAS NO SOUND OF A ROCK OR OTHER PROJECTILE HITTING THE MOON ROOF/SUN ROOF. IT JUST RAINED GLASS DOWN ON US WITHOUT WARNING. LUCKILY MY HUSBAND WAS WEARING A BALL CAP THAT PROTECTED HIS EYES, BUT IT COULD HAVE BLINDED SOMEONE AND CAUSED AN ACCIDENT. I CUT STAINED GLASS SO AM FAMILIAR WITH HOW GLASS BREAKS. I BELIEVE THE PANORAMIC MOON ROOF/SUN ROOF IS A DESIGN DEFECT, WHICH RESULTED IN A STRESS FRACTURE. I HAVE PICTURES THAT CLEARLY SHOW BOTH SIDES OF THE MOON/SUN ROOF TORE SIMULTANEOUSLY. ALL THIS FROM AN ALLEGED "ROCK". I DON'T THINK SO. *TR

PARK THE CAR GOT OUT TOOK THE KEYS OUT,WENT TO THE BACK OF CAR TO OPEN TRUNK CAR RUN BACK ON ME HIT ME AND RAN INTO A FENCE. *TR

2013 TOYOTA VENZA. CONSUMER WRITES IN REGARDS TO FINGERS BEING CRUSHED IN REAR HATCH INCIDENT. *TGW THE CONSUMER STATED HE AND HIS WIFE WERE LOOKING AT THE VEHICLE. WHEN HIS WIFE USED BOTH HANDS TO SLOWLY CLOSE THE HATCH, THE AUTOMATED FEATURE GRABBED THE HATCH BRINGING IT TO FULL CLOSURE ON HIS WIFE'S FINGERS.