There are 3 owner-reported brakes complaints for the 2023 Volkswagen Atlas Cross Sportin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Our VW Atlas Cross Sport 2023 was involved in an accident on August 3, 2025 where the Automatic Emergency Braking and Forward Collision Warning did not work. Firstly, we reported issues with our brakes several times and took the vehicle to Rick Case VW in Weston/Davie more than once to rectify this problem. However, the problem has never been fixed, and persisted up until the time of the accident. Secondly, the vehicle's navigation system stopped working during the week of July 28th, and this was reported to Rick Case VW on July 30th. Attempts to address the fact that the car's non-working features contributed to the accident remain unresolved with Rick Case VW (seller) and VW Corporate (manufacturer), as of September 17. We made several amicable and fair requests, up to and including: 1) giving us another/newer vehicle without any charges or fees whatsoever, or change to payment amount unless it is less, and/or 2) refunding all monies paid to date so we could find a new car on our own. To date, there has been very little communication from either party and no genuine care or effort to assist us with this case. The Rick Case Collision Center has been in possession of our vehicle for approximately 6 weeks to fix an array of damages. At this point, we do not feel the car is road-worthy or safe to drive and we have made this expressly clear in emails and voicemails to VW/Rick Case VW. The management of Rick Case VW has made no offer of a loaner nor have they acknowledged our request to exchange this vehicle. They are well aware that their faulty, non-functioning systems in our VW 2023 Atlas SE contributed to the accident in August. Their professionalism and respect for the customer would have gone a long way in resolving this in a timely and amicable manner. Now we may have no choice but to resort to taking this a step further, legally.
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
MY CAR SHUTS OFF WHILE DRIVING. ALSO I HAVE HAD BRAKE ISSUES. GRINDING NOISE AND LOUD NOISE. THEY RELACED THE BRAKE PADS THAT I HAD TO PAY FOR BECAUSE MANUFACTUR PADS WOULD HAVE CAUSE THE SAME ISSUE. NOW MY CAR IS SHAKING WHILE I BRAKE. THEY SAID I NEED NEW ROTORS. WITH THE CAR SHUTTING OFF WHILE DRIVING IS MY MAIN CONCERN. IT HAS SHUT OFF A TOTAL OF 8 TIME SINCE I HAVE OWNED IT. SHUT OFF RADOMLY ON STREET, PARKING LOTS AND FREEWAY GOING 65MPH. I HAVE MY GRAND CHILDREN IN MY CAR A LOT. SO THERFORE, THIS IS A HIGH RISK SAFETY CONCERN OF MINE.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026