2019 Volkswagen Atlas Complaint Log

Volkswagen (VW) initially reported the fault in the wiring of the passenger airbag on March 29th. However, as of June 10th, 2023, they have not provided a remedy for this issue. This is concerning for me as I have a large family, and the need to use the passenger seat is necessary most of the time.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The manufacturer has not provided a fix to the airbag recall in a reasonable amount of time. It’s been 3 months and my family is not able to ride in the front passenger seat which is a huge inconvenience for us. We’ve often had to take multiple cars because of this issue.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.

Unable to drive our family car due to the ongoing passenger airbag recall. VW has yet to come up with a resolution, but it is not safe for us to drive it with someone in the passenger seat. This problem is very frustrating and the delay in a solution should be unacceptable.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the RECALL repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My passenger airbag light has been showing an error light on and off since March of 2023. I’ve brought it to a Volkswagen dealership 2 separate times, and they advised me they didn’t have a fix for the issue. This is our family car that we HAVE to drive everyday to get to work and school. Everyday someone is at risk by riding in the passenger seat. It’s been 9 months of my family being at risk on the roads. I would like something to be done in regards to my vehicle asap so my family is safe.

I would like to file a formal complaint regarding the current recall on this vehicle. This recall has been a known issue since March 29, 2023 and as of today's date there is no found resolution. The suggestion from VW is that no individual ride in the passenger front seat until the issue is resolved. It is completely unrealistic and unreasonable to ask any individual to abide by this suggestion for this long of a time period. I am unable to use my vehicle to travel anywhere with the whole family unless they all sit in the back. VW needs to come up with a solution for fixing the recall immediately.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- The passenger airbag system has a malfunction (recall) that can cause it to go off or not go off when it's supposed to -No one can ride in my front passenger seat and no one has been able to ride in the front passenger seat since 3-29-2023. Almost 1 year. -Yes, the recall has been confirmed and known about for almost a year now. -No, the vehicle manufacturer hasn't even reached out to me. -There were no witnessed malfunctions related to the airbag system.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall 23V215 has been open for a year with no remedy in sight. The vehicle's front passenger seat is critical to transporting my family from place to place as our other vehicle does not fit our entire family. We are forced to unsafely operate our VW Atlas on occasion, significantly increasing risk of a family member being harmed in a collision scenario.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags). The contact stated that the vehicle was taken to a dealer for the recall repair; however, the contact was informed that parts were not yet available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle has had a call some match 2023. There still is no remedy for repair.

Receiving sporadic "Error: Air Bag" warnings this occurs whether there is or isn't an occupant in the passenger seat. It can occur 30 times a day or none for several days.

The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact's father was concerned about driving in the vehicle and instead sat in the rear seats of the vehicle. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,500. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the passenger’s side air bag alarm was activated. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving approximately 50 MPH, the sunroof exploded. The contact stated that there was no warning or impact prior to the failure. The contact then closed the sunroof shade and veered to the side of the road. The contact sustained injuries to both legs but did not seek medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,480.

I would like to file a complaint against VW for the outstanding recall. This recall was issued in March, it is now mid-December, and they still do not have a remedy available! 9 months is way too long to have a dangerous recall to be open (airbag issue) with no date for a remedy. Manufacturers should not be allowed to take this long to come up with a remedy!

MY Volkswagen atlas Transmission appears to be making a grinding, screeching or squealing noise when accelerating at low speeds. Sounds to me like a bad torque converter but its not a normal noise. It also seems to not accelerate when this noise happens and if it stops when I pull into traffic I'll get hit. I took it to a dealer in NJ, said he has had others complain and that there is nothing they can do. My car is till under warranty, but they refuse to fix it. Its not safe!!!

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bag) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Low coolant level warning comes on every few days. I've taken the car to the dealership and they say it's a common issue. There doesn't seem to be a fix as far as I know.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The failure mileage was 24,000. VIN tool confirms parts not available.

My vehicle has completely just shut down atleast five times since owing it. I have a special needs son who is in the vehicle with me all the time. The vehicle engine will shut down with no warning and not restart. Traffic behind me not aware that my vehicle has shut down after the light has turned green. It has shut down at various times in the middle of traffic. I’m fearful for myself and child that an accident is just a matter of time. I read complaints from others who state they have experienced the same problem. I’m concerned for the SAFETY of others and me and my son. No warning is given before it just dies. I don’t feel safe in this vehicle. This vehicle needs to be FIXED immediately. My vehicle has approximately 38,000 miles on it currently. This occurred either when I have stopped completely at a light, or when trying to start up the vehicle. Respectfully, VAP

My vehicle Beeps loudly and says “BRAKE BOOSTER FAULTY”. My brakes become spongy or hard to engage and I usually have to start the car over again. This has become a frequent issue and I’m afraid to drive my vehicle now. I’ve tried to catch a video but I can never get my phone out in time.. I am shocked that this is a common issue and it has yet to be recalled.

What component or system failed or malfunctioned, and is it available for inspection upon request? 
 Full Electrical system failure. Yes, car is available for inspection. How was your safety or the safety of others put at risk? Car became inoperable while driving, parking brake auto engaged and cannot be manually disengaged. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem, believed to be caused by the wiring harness being soaked in water in the driver side door panel, occurred 3 weeks later after initial inspection. After sealing and a car wash to reproduce, the dealer was not able to get water to enter the area again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Vehicle was only inspected by the dealer technicians. I called VW but they did not follow up. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? It appeared that all the warning lamps appears on during the failure. A day or so earlier, the Cruise Control would not activate, I suspect this was related.

On two occasions, I started to back up and the emergency brake system engaged, slamming the car to a stop, as if someone were behind me but there clearly was not. I had a car full of 10 year old girls and they all screamed. Two days ago, I was traveling a city street at 35-40 mph and the emergency braking system engaged and slammed the car almost to a full stop, while in busy traffic. The cruise control isn't currently working either, it throws an error when you try to set your speed. I travel approximately 40 miles round trip to work 5+ days a week at highway speeds. If the emergency brake were to engage while I'm doing 65-70 mph in rush hour traffic and lock the brakes, it will cause an accident. What if it is raining? There is no way someone traveling a few car lengths behind me will be able to stop suddenly. I will injure myself or others and I'm honestly scared to drive my Atlas right now so it is at the local VW dealer for further inspection. I told them my worries and this needs to be recalled quickly. It is a known issue, they asked me if my windows were rolling down when this happens, which is reported in the VM forums.

Steering assist failure at low and highway speed. Lurching and speed fluctuating at low and highway speed. Adaptive cruise control failure at low and highest speed. Yes, it is reproducible.

Every display ECM warning light has come on. Yes, it is reproducible. All ADAS failed at once. Normal system such as brakes, steering, electrical & head unit display becomes random.

While driving, the instrument cluster will light up with red warnings about the braking system not available, I remember seeing "brake booster" in the warning, and need to pull over immediately. At that point, it feels that I have lost the brake booster and I need to step on the brakes very hard to stop. It is scary, as it occurred while driving in the city, with speeds from 30-35 mph and cars behind. It has happened 3 times over 9 months. It is not easy to reproduce as I don't know what causes it. Whe it happens again, if its safe I will try to take a picture as well. Similar people have had the same issues: https://www.vwvortex.com/threads/brake-booster-faulty-alert-while-driving.9175137/

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side air bag warning light was intermittently illuminated. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 55,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact stated while driving 17 MPH, the vehicle inadvertently made a sudden stop. The contact stated that the Forward Collision Avoidance brake assist, the cruise control symbol, and stability control system waring lights illuminated. The contact pulled over and turned off and restarted the vehicle. The contact stated that the vehicle failed to properly accelerate while driving. The dealer was contacted and stated that the contact would receive a callback. The manufacturer was not contacted. The failure mileage was 59,600.

Complaint: Vehicle owners observed the dashboard airbag warning light flash sporadically on while driving. Passenger seat occupant detection mat, control module, and harness failure. (Failed parts are available) The passenger airbag system failed, jeopardizing the safety of the driver and all the occupants. The parts associated with this failure have been confirmed and inspected by the dealer. Dealer Diagnoses: RO 84066 - 74778: “Airbag light and airbag warning are not currently on. Test drove, could not duplicate concern. Connected battery charger, performed GFF, B1225F1 passive occupant detection system mat shield wire, open circuit (Passive/sporadic) stored in airbag module. Inspected passenger seat harness and occupant detection connectors, no problems found. Recommend replacing detection mat. Detection mat replacement requires replacement of seat harness and occupant detection control module.” Dealer Repair: RO 85716 - 80008: “Replaced occupant detection mat, control module, and seat harness per diagnosis on repair order 84066. Removed passenger front seat. Replaced lower seat cushion, occupant detection mat, control module, and seat harness. Reinstalled seat. Connected battery charger, performed GFF, performed occupant detection basic settings. Cleared codes. Confirmed operation of occupant detection, seat heater, and seat adjustment.”

Car engine turns off while driving and says start engine. Yes the vehicle is available for inspection. Car stop in traffic and I was almost hit by the car behind me on multiple occasions. I had 6 children in the vehicle at the time who would’ve been seriously injured or dead as the car behind me was going at least 70 mph and my car halted out of nowhere. Nothing has been confirmed for my vehicle specifically but vehicles like mine have had the same issue. The car was inspected once and they said they couldn’t find a problem. The check engine light came on.

Atlas displays the same problems that others have also complained about. The vehicle will abruptly stop and engage the parking brake and set off all kinds of warning sensors. The driver's side door harness is the alleged problem and yet they have no fix. My VIN number is not associated with the recall but my Atlas displays the same problems as the recalled ones.

While driving( multiple scenarios ranging from 10 mph, 70 mph, 30 mph and even while car was parked) alarm would go off and message displaying “brake booster faulty” while also illuminating the “brake” light on dashboard. Brake pedal then becomes stiff and/or spongy, while not working properly. Once car is turned off and back on, “ABS” light is also illuminated. Could not brake my car today with 2 children in backseat. Very dangerous.

My car just hit 30,000 miles. The light for loss of tire pressure on my left rear tire goes on. I go to the gas station to put air in the tire, and touch the tread with my fingers. THE INSIDE INCH OF TREAD/RUBBER ON BOTH REAR TIRES IS COMPLETELY WORN DOWN --- down to the metal. Seems like a serious alignment issue to me on this vehicle. Service and tire rotations regularly performed at the VW dealership in accordance with manufacturer recommendations.

I have had the emergency brake suddenly deploy about a dozen times since purchasing this car. All have been at relatively low speeds, as in parking lots or when making a turn on street. There has been nothing in my path to cause the emergency brake system to deploy. I took it to the dealership and they said that the computer only registered one deployment and there was nothing that could be done.

The contact owns a 2019 Volkswagen Atlas. The contact stated while driving approximately 30 MPH, the "check air bag" warning light illuminated. The contact stated that the power windows failed to function while the "check air bag" warning light was illuminated. Additionally, the contact stated that the parking brake would engage independently at low speeds under 5 MPH. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the wiring harness on the driver's side needed to be replaced. The vehicle had not been repaired. The contact researched online and related the wiring harness failure to NHTSA Campaign Number: 22V152000 (Air Bags). The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

The contact owns a 2019 Volkswagen Atlas. The contact stated while driving at various speeds, a message indicating an air bag error was displayed. Additionally, an audible message indicating the same failure was heard. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the failure was related to NHTSA Campaign Number: 22V152000 (Air Bags); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 60,000.

On September 29th, my wife was driving approx 40 mph and her 2019 VW Atlas came to a screeching halt for no reason. The automatic emergency braking system engaged and caused the car to slam on the brakes and stop. Luckily there wasn't another vehicle directly behind her as this could have caused a very serious accident. We took the vehicle to local VW for service to diagnose and they could not make any repairs or determine anything at fault. There are numerous comments online from other VW Atlas drivers that are having these issues and for some year models, a faulty door wiring harness or electrical shorts in wiring could cause the issue. VW has even issued recalls for some year models but not 2019. Please investigate immediately and contact me with a resolution.

On two occasions the Auto Start/Stop system has engaged and turned off the engine at a stop light (performing correctly), but then failed to restart the vehicle. The vehicle did not provide any error message, it just did not try to restart and began rolling forward when the brakes were disengaged. The vehicle was then required to be placed in park and manually restarted. This presents a safety concern at a stop light as you could be rear ended if the car behind you is anticipating you to start driving.

Error Airbag keeps coming on and dealership cant find issue and cant replicate problem but it happens every time we get in car and are driving. This is very dangerous if we get in a accident and airbags dont deploy. Also There has been some weird electrical issues with vehicle that cause lights to flicker and turn on and off inside car dash. Dealership cant figure it out due to not replicating issue. Last issue is with brakes. Something in the electrical system is causing brakes to fully engage slamming us into the dash board and windshield. Has happened 3 times since owing vehicle. Dealership again said they cant replicate issue. This is getting to be the worse car we have purchased. First time owning a Volkswagen and probably the last time.

While driving along the interstate on a clear day, I heard a loud explosion that sounded like a very, very loud pop. It took me a moment to realize that my sunroof had essentially exploded. I have a large panoramic sunroof, and the front section was completely shattered, and a section toward the middle of the side that touches the middle panel was blown out, with a small section missing. I pulled over on the road and realized that the entire front section of glass was buckled up, bowing upward to the center to the point where it seemed to explode. I heard nothing before the pop and saw no object coming from the road or elsewhere. Traffic on the opposite side of the interstate was at a standstill and it's unlikely anything came from that side that I may not have seen. It looks like the sunroof bowed upwards under pressure and exploded in the middle. Fortunately, my sunshade was closed and this kept pieces of glass from falling on me and my passenger. Also fortunately, I was able to react with safety. A young driver may not have been able to maintain control of the vehicle with the loud exploding noise. Since it happened, the glass has continued to fall, so the hole now is bigger than what it was initially. I contacted VW and was told they could examine the car and send pictures to VW to see if they would cover it under the car's 72K mile warranty, but I would have to wait 7-10 days for an answer. They did not offer to provide me with a car while I wait. I am replacing it through my insurance glass coverage, but believe that VW should have been responsible.

I own a 2019 vw atlas and I had called the dealership about low coolant level light that had came on and you know what I was told it’s common in the atlas’s and that they just use coolant and I’m thinking to my self that cars don’t just use coolant and I’m finding out more and more a lot of people are having this issue the funny thing is that the had told me to just come on down and they will top it off with coolant

I was travelling at about 60 mph on a two lane road with no area to pull over. The car all the sudden slowed and to keep speed required alot more rpm. I found a place to pull over. I saw no lights but as I tried to get back on the road the traction control light came on. I thought it was because I was in some dirt. But as tried to get back to speed the car started to smell, was very sluggish, and required more power than ever before to come close. I pulled over again to find that the brakes were smoking. From my estimate the brakes were on this whole time. I shut the car down and then everything was fine again, if I left my foot off the gas and had the car in drive it would slowly move forward. Then the whole thing happened again, I could tell the behavior because the car would drop speed and then engine would be reving trying to keep speed. I pulled over again to restart the car to get it back to normal. This whole process at least 4 more times. Sometimes it happened after braking for a little bit and other times withoutbdping anything.