2021 Volkswagen Atlas Complaint Log

The contact owns a 2021 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 22V152000 (Air Bags). The vehicle was taken to the dealer and the contact was informed that parts were not yet available. The manufacturer had been notified of the recall and referred the contact to another dealer. The contact stated that the closest dealer was too far for him to travel. The contact also stated that while traveling at slow speeds, the parking brake would independently engage without warning. The failure mileage was unknown. Parts distribution disconnect.

THE VEHICLE COLLECTS SNOW/ICE WHILE YOU ARE DRIVING CAUSING IT TO VIOLENTLY SHAKE. RCM FROM VW CALLED TOLD ME TO KEEP DRIVING WHEN IT IS VIOLENTLY SHAKING BECAUSE THE SNOW WILL MELT WHILE YOUR DRIVING IN -10 DEGREE WEATHER. I HAVE HAD VEHICLES THAT COLLECT SNOW WHEN IT IS PARKED OR GO THROUGH A 15 INCH TALL DRIFT BUT NEVER THIS BAD AND NEVER WHILE DRIVING AT A CONSTANT SPEED. I HAVE HAD TO PULL OVER MULTIPLE TIMES ON A 35 MILE DRIVE ON PAVED ROADS TO CLEAN SNOW OUT AND RISK GETTING HIT BY OTHER VEHICLES. WHICH HAS ACTUALLY ALMOST HAPPENED TWICE. OTHERWISE IT STARTS TO SHAKE SO BAD I FEAR I WILL LOOSE CONTROL AND ROLL THE VEHICLE. HAS HAPPENED EVERY TIME WE GET A SNOW STORM. I HAVE HAD OR DRIVEN OVER 20 VEHICLES AND HAVE NEVER HAD A VEHICLE COLLECT SNOW WHILE I WAS DRIVING 55-65 MPH.

The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving approximately 5 MPH and decelerating, the vehicle stopped abruptly. The driver's side rear window independently rolled down and the parking brake inadvertently engaged. The contact was able to pull over and drive to her residence. Additionally, the alarm was beeping. The check engine and battery warning lights were illuminated. The contact stated that a message was displayed that the engine was still running. The vehicle was taken to the local dealer where it was diagnosed that the door harness needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was notified but no further assistance was provided. The failure mileage was approximately 15,000.

MY WIFE HAD JUST GOTTEN ONTO INTERSTATE AND TIRE LIGHT COMES ON. WAS TRYING TO GET TO NEXT EXIT TO CHECK BUT HEARD A POPPING NOISE AND THEN CAR STARTED SWERVING. GOT TO SIDE OF ROAD AND ALL THE TIRE WAS GONE FROM RIGHT REAR EXCEPT RIM BEAD AREA AND ABOUT 1 INCH OF SIDEWALL. NEW CAR WITH 680 MILES USING PIRELLI SCORPION ZERO 265/45 R21 104T TIRES THAT WERE FACTORY INSTALLED. AFTER TOW REPAIR REPLACE WITH SPARE TIRE I LOCATED ALL THE TREAD TIRE AGAINST MEDIAN WALL ON HIGHWAY WHERE IT HAD STOPPED. EXCEPT FOR HAVING SEPARATED FROM RIM BEAD OF TIRE IT WAS INTACT. IT WAS LIKE A RUBBER BAND WITH NO SIDES. HAVE HAD THE 2021 ATLAS FOR 10 DAYS AND ONLY 680+ MILES ON TIRES.

ON THURSDAY, OCTOBER 29TH, I STARTED MY CAR AFTER IT HAD BEEN PARKED OUTSIDE FOR SEVERAL DAYS IN THE RAIN. AFTER BACKING MY CAR OUT OF THE DRIVEWAY AND THEN PROPELLING FORWARD, WATER (EASILY 1.5-2 CUPS) CAME OUT OF THE REAR VIEW MIRROR ONTO THE PANELING BELOW. THE WATER CAME OUT OF THE BUTTONS AS THEY WERE PUSHED ON THE PANEL. IN ADDITION, THROUGHOUT THE WEEKEND, YOU COULD SEE THE CONDENSATION IN THE BUTTONS. AS A RESULT, THE AC/HEAT PANELING DID NOT WORK CORRECTLY FOR SEVERAL DAYS. WHEN I WOULD TURN ON THE CAR, THE PANEL WOULD LIGHT UP AND AT TIMES, I COULD NOT TURN OFF SOME OF THE FUNCTIONS. THIS HAPPENED FOR AT LEAST 4 DAYS. I CALLED MY VW DEALERSHIP ON THURSDAY, OCTOBER 29TH WHEN I DISCOVERED THIS. HOWEVER, VW COULD NOT FIT ME IN TO LOOK AT THE CAR UNTIL MONDAY, NOVEMBER 2ND. ALSO TO NOTE, THE ENGINE LIGHT HAD COME ON AND GONE OFF SEVERAL TIMES THROUGHOUT THE WEEKEND. I WILL ALSO ADD THE ENTIRE DRIVER'S SIDE CEILING FROM THE WINDSHIELD TO THE SUNROOF WAS SATURATED WITH WATER. ONE PUSH OF THE FINGER AND WATER WOULD COME SEEPING OUT OF THE CEILING. AFTER TAKING IT TO VW THEY COULD NOT FIND ANYTHING WRONG WITH ANY SEALING OR ANY LEAK. I FEEL CONFIDENT THE SUNROOF WAS SHUT WHILE MY CAR WAS OUTSIDE AS IT HAD BEEN RAINING/SLEETING FOR A WEEK AND I HAD NO OPPORTUNITY TO USE THE SUNROOF.

I BOUGHT MY VEHICLE AROUND THREE WEEKS AGO. IT IS A BRAND NEW 2021 VW ATLAS. TWO DAYS AGO THE AIRBAG LIGHT CAME ON THE DASH INDICATING THAT THERE IS A PROBLEM/ISSUE WITH THE DRIVERS SIDE AIRBAG. MY HUSBAND NOTICED THE ISSUE FIRST AND SAID THAT IT OCCURRED WHEN HE STARTED THE CAR INITIALLY. THE LIGHT SEEMS TO STAY ON WHILE THE CAR IS IN MOTION.

ADAPTIVE CRUISE CONTROL (ACC) DISENGAGES AND SHOWS ACC ERROR, IF THE CAR WAS REMOTELY STARTED AFTER THE SUV IS PARKED WITH ACC STILL ON. DRIVER MUST TURN OFF THE CAR AND MANUALLY RESTART, OR ENSURE THAT THE ACC IS TURNED OFF BEFORE NEXT REMOTE START. VW IS AWARE OF THIS AND IT IS COMMONLY DISCUSSED ON ALL VW CONSUMER FORUMS. VW HAS KNOWN ABOUT THIS FOR OVER TWO YEARS AND DESCRIBES IT AS A SOFTWARE PROGRAMMING PROBLEM. STILL NO REPAIR, AND WAS NOT DISCLOSED TO US WHEN PURCHASING. AFTER SEVERAL TRIPS TO THE DEALER, I WAS ABLE TO FIND THIS PROBELM ON THE VW FORUMS. DEALERS ARE CLAIMING ALL SORTS OF REASONS FOR THE PROBLEM, ESPECIALLY OPERATOR ERROR.

ADAPTIVE CRUISE CONTROL MALFUNCTIONS AND IS RENDERED USELESS WHEN VEHICLE IS STARTED UTILIZING REMOTE START. VEHICLE MUST BE STOPPED TURNED OFF AND STARTED WITH PUSH BUTTON IN ORDER TO CLEAR THE MALFUNCTION AND USE CRUISE CONTROL. VOLKSWAGEN USA TECHNICIANS TOLD DEALER TECHNICIAN THAT THERE IS NO FIX FOR THE ISSUE.

REAR PASSENGER SEAT BELTS CAN BECOME CAUGHT IN OVER-SHOULDER SEAT RELEASE LEVER (AFFECTS ALL REAR SEATS, EXCEPT MIDDLE BENCH SEAT). THIS CAN PREVENT SEAT BELTS FROM RETRACTING PROPERLY. THIS HAPPENS FREQUENTLY WHEN MIDDLE ROW SEATS ARE RETURNED TO SEATING POSITION FROM FOLD-DOWN POSITION. THIS SLIGHTLY HAS THE POTENTIAL TO CAUSE T TO BE SEAT TO RELEASE WHILE THE VEHICLE IS IN MOTION.

MY WIFE'S 2021 ATLAS CRUISE CONTROL HAS NOT WORKED SINCE WE PURCHASED THE VEHICLE IN JULY 2020. WHEN STARTING THE VEHICLE VIA REMOTE START (APP OR REMOTE) IT DISABLES THE ENTIRE FRONT END COLLISION SYSTEM AND THE CRUISE DOES NOT WORK. IT HAS BEEN IN THE SHOP OVER 3 WEEKS IN TOTAL NOW WITH NO FIX IN SIGHT. WE ARE NOW BEING TOLD THAT WE WAIT 6 WEEKS TO SEE IF WE QUALIFY FOR THEIR LEMON LAW STANDARDS. NO LOANER WAS OFFERED.