2009 Volkswagen CC Fuel System Problems

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT THE FUEL PUMP LEAKED AND SPLASHED FUEL AT ALL TIMES. THE CONTACT STATED THAT THE REAR PASSENGER SEAT WAS SOAKED WITH FUEL AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DREYER & REINBOLD VOLKSWAGEN (800-315-2288, LOCATED AT 1301 SOUTH US 31, STE 3, GREENWOOD, IN 46143) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS CRACKED IN MULTIPLE PLACES AND NEEDED TO BE REPLACED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE AND COULD CATCH FIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. THE VIN WAS UNKNOWN.

2009 VOLKSWAGEN CC SPORT TURBO. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR REPLACEMENT OF DEFECTIVE FUEL PUMP CONTROL MODULE. *LD *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A FAILURE CODE FOR THE FUEL PUMP WAS LOCATED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD REACH OUT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 126,017.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND AND THE VEHICLE LOST POWER. IN ADDITION, THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR NEEDED TO BE REPLACED. THE MECHANIC DID NOT REPAIR THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (DEAN MCCRARY VOLKSWAGEN, 1525 EAST INTERSTATE 65 SERVICE RD S, SUITE A, MOBILE, AL 36606) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS ABLE TO RESTART AND STALLED AGAIN. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VOLKSWAGEN NORTH SCOTTSDALE, 7001 E CHAUNCEY LN, PHOENIX, AZ 85054, (480) 538-4700) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO A SECOND DEALER (LESUEUR CAR COMPANY, 1109 E CURRY RD, TEMPE, AZ 85281, (855) 450-3922) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS WAITING TO BE REPAIRED. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON APRIL 26, 2016. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE CONTACT WAS CONCERNED THAT THE VEHICLE COULD EXPERIENCE THE FAILURE BEFORE PARTS BECAME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING BETWEEN 45 AND 65 MPH, THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST FORWARD MOTION ABILITY. WHILE RESEARCHING THE FAILURE, THE CONTACT BECAME AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JEFF D'AMBROSIO AUTO GROUP (1221 E LANCASTER AVE, DOWNINGTOWN, PA 19335, (610) 269-9500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

GAS PUMP DEFECT. THERE IS A RECALL ON THE GASPUMP WITH MANUFACTURER RECALL NUMBER20AE AND NHTSA RECALL NUMBER17V509. TWO WEEKS AGO, AS I WAS DRIVING ON THE MAIN STREET IN OUR CITY, THE CAR JUST STOPPED AND I WAS BLESSED THAT NO CARS WERE FOLLOWING ME. I CANNOT IMAGINE WHAT THE SITUATION WOULD HAVE BEEN. I MAY HAVE BEEN ALIVE WRIITNG THESE LINES. I HAD THE PART CHANGED AND I WAS TOLD TO CONTACT VW USA, WHAT I WAS TOLD WAS I WILL NOT BE REIMBURSED UNTIL THIS RECALL WAS ANNOUNCED OFFICIAL BY NHTSA. THIS IS UNACCEPTABLE. DOES VW OF NHTSA WANT PEOPLE TO LOSE THEIR LIVES SO THAT THIS WOULD BE AN OFFICLA RECALL? I HOPE NHTSA TAKES THIS SERIOUSLY AND IN VW USA'S TERMS, MAKE THIS RECALL OFFICIAL. HOW LONG ARE THEY GOING TO MAKE BEFORE THEY MANUFACTURE UPGARDED PARTS. SUCH AN ATTITUDE IS UNACCEPTABLE. WHICH IS MORE IMPORTANT? HUMAN LIFE OR MONEY?

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 86,400.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LUJACK LUXURY MOTOR CARS AT (563) 445-4305 (LOCATED AT 3602 N HARRISON ST, DAVENPORT, IA 52806) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MICHAEL VOLKSWAGEN IN FRESNO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE ENGINE STALLED, AS OUTLINED BY THE RECALL NOTIFICATION, ON MORE THAN ONE OCCASION. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. MY CAR CONTINOUSLY STOP WHILE DRIVING. VISITED REPAIR SHOPS TO CHANGE FUEL PUMP IN 2015 AND 09/30/2017 TO CHANGE FUEL PUMP AND THE CONTROL MODULE AFTER THE CAR WENT COMPLETELY DEAD. BATTERY WAS ALSO REPLACE. ON 10/15/2017, I RECEIVED RECALL LETTER FROM THE MANUFACTURER FOR THE SAME ISSUE HAVE BEEN SPENDING MONEY ON. I WOULD LIKE TO GET REFUND FOR THE MONEY I HAVE SPENT. I COULDN'T LOCATE THE RECEIPT FOR THE FIRST REPAIR IN 2015, I WILL CONTACT MEINEKE FOR IT. THANK YOU

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 800-893-5298 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FUEL CAP OPEN DISPLAYED ON INSTRUMENT CLUSTER, CHANGED TO CHECK ENGINE LIGHT AFTER A FEW HUNDRED MILES. FILLING CAP TIGHT, GOOD SEAL. SMELL OF FUEL EXTERIOR TO VEHICLE. PASSENGER SIDE REAR. REMOVED REAR SEAT AND INSPECTED FUEL LIFT PUMP. PUMP PLASTIC HOUSING CRACKED, LEAKING FUEL WHENEVER ENGINE IS RUNNING. FUEL LEAKS FROM TOP OF PUMP AND DRIPS TO EXTERIOR OF CAR.

I WAS DRIVING IN ALBANY GA WHEN I CAME UP TO A RED LIGHT. I STOPPED AND WHEN I PRESSED THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT WAS LIKE THE FUEL STOPPED FLOWING. IT THEN PICKED UP AGAIN. EVER SINCE THEN THIS HAS BEEN HAPPENING.

THE FUEL PUMP FAILED WHILE DRIVING RESULTING IN AN ENGINE SHUT OFF AND LEFT ME DRIFTING WITH A DEAD ENGINE IN THE MIDDLE OF TRAFFIC AT 45 MPH ON I-195 WITH THE POWER STEERING AND BRAKES NOT WORKING DUE TO THE ENGINE SHUTTING OFF. *TR

MY VEHICLE WAS BEING DRIVEN LOCALLY (<3 MILES) TO A LOCAL GROCERY STORE. THERE WAS NO INDICATION OF ANY ISSUES WITH THE FUEL SYSTEM. THERE WAS NO ALERT THAT APPEARED ON THE DASH TO INDICATE AN ENGINE OR VEHICLE ISSUE AS IT SHOULD BE WITH THE VEHICLE INFO SYSTEM. UPON COMPLETION OF SHOPPING I STARTED THE CAR AS NORMAL AND THEN IT STALLED. I THEN ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES, BUT COULD NOT. I TOWED IT TO THE LOCAL DEALERSHIP WHERE THEY TOLD ME THAT IT WAS A FAULTY FUEL PUMP AND HAD TO BE REPLACED AT A COST OF $1500+. A FUEL PUMP SIMPLY DOESN'T DIE WITHOUT THERE BEING SOME SYMPTOMS OR ISSUES WITH POWER GOING TO THE UNIT. THERE SHOULD BE SOME INDICATION OF AN IMPENDING ISSUE WITH THE FUEL PUMP LIKE A CHECK ENGINE LIGHT. IT ONLY MAKES SENSE THAT THE LIGHT SHOULD COME ON SEE THAT THE ENGINE IS NOT GETTING ALL OF THE FUEL IT NEEDS. NOW THAT ITS BEEN REPLACED, I RECENTLY (7/30/14) FILLED MY TANK AND THE PUMPED STOPPED AT THE TOP END OF 17.2+ GALLONS (NEAR CAPACITY) OF THE TANK. WHEN I STARTED THE CAR IT SHOWED 3/4 OF A TANK. AS I CONTINUED TO DRIVE CLOSE TO 20 MILES THE GAUGE SLOWLY REFLECTED THE ACTUAL GAS IN THE TANK. I WOULD GENUINELY HATE FOR THE PUMP TO STOP WORKING ON THE HIGHWAY OR A STATE ROAD/LOCAL STREET, BECAUSE THE PARKING BRAKES AUTOMATICALLY TURN ON WHEN THE CAR STALLS OR TURNS OFF WHICH IS CLEARLY A DEADLY HAZARD. *TR

ON 9/12/13 WHILE DRIVING ON THE HIGHWAY WITHOUT ANY WARNING THE CAR LOSS ENGINE POWER, WOULD NOT ACCELERATE AND SHUT OFF IN THE MIDDLE OF THE HIGHWAY. THE BATTERY LIGHT DID COME ON ONCE THE CAR SHUT OFF. I WAS UNABLE TO RESTART THE CAR TO MOVE OFF THE HIGHWAY. I IMMEDIATELY TURNED ON THE HAZARDS AND KEPT MY FOOT ON THE BRAKES SO CARS WOULD NOT CRASH INTO ME. THE CAR STILL HAD FULL POWER WITH ALL CONTROLS (RADIO, POWER WINDOWS, AC, LIGHTS, ETC.). THE VEHICLE WAS TOWED TO A LOCAL VW DEALER AND DIAGNOSED AS A DEFECTIVE LOW PRESSURE FUEL PUMP AND FUEL CONTROL MODULE, $850 REPAIR. THE SERVICE ADVISOR STATED THIS IS A COMMON PROBLEM WITH THE CC'S (DIRECT INJECTION). THE REPAIRS WERE COMPLETED BY THE VW DEALER ON 09/13/13. ON 09/18/13 FIVE DAYS LATER AND LESS THAN 100 MILES AFTER THE LOW PRESSURE FUEL PUMP & MODULE WAS REPLACED; WHILE COMMUTING FROM WORK THE CHECK ENGINE LIGHT CAME ON AND THE CAR IMMEDIATELY LOST ENGINE POWER, WOULD NOT ACCELERATE AND SHUT OFF IN RUSH HOUR TRAFFIC. AGAIN IT WAS TOWED BACK TO VW AND THIS TIME DIAGNOSED AS DEFECTIVE HIGH PRESSURE FUEL PUMP AND CONTROL MODULE, FOR ANOTHER $850 IN REPAIRS. ON 09/21/13 I CONTACTED VW OF AMERICA ONLINE AND MADE A FORMAL COMPLAINT; TWICE IN ONE WEEK THE VEHICLE HAS SHUT OFF IN TRAFFIC, WITH NO WARNING, ENDANGERING MY LIFE AND THE LIVES OF OTHERS. THE VW DEALER IS PLAYING A GUESSING GAME WITH DIAGNOSING THE PROBLEM. THE VW DEALER ALSO CONTACTED VW OF AMERICA ON MY BEHALF WITH THE PROBLEMS AND CONCERNS WITH THE VEHICLE. VW OFFERED TO COVER THE PARTS AND I PAID THE LABOR $200+. THE REPAIRS WERE COMPLETED ON 9/25/13 BY VW, I DROVE THE CAR HOME LESS THAN 25 MILES AND THE CAR STARTED TO SPUTTER AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE VW DEALER AND WAS TOLD TO BRING THE CAR BACK. 3 TIMES IN TWO WEEKS, THE CAR IS BACK TO THE VW DEALER AND THEY CAN'T FIX THE PROBLEM. THIS IS A REAL SAFETY PROBLEM. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE FUEL PUMP AND THE MANIFOLD HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE FUEL PUMP MODULE WOULD HAVE TO BE REPLACED. THE FAILURE RECURRED SEVERAL TIMES. THE CHECK ENGINE LIGHT WAS ALSO ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,164. *TR