2017 Volkswagen CC Complaint Log

THIS IS A 2017 WITH 45,000 MILES AND THE RADIO IS DEFECTIVE IN THAT IT CHANGES CHANNELS BY ITSELF AND THE VOICE COMMAND FUNCTION DOES NOT WORK. THE NAVIGATION DOES NOT WORK EITHER. IT IS DISTRACTING WHEN DRIVING TO HAVE THE CHANNELS CHANGE NON STOP. VW ADVISED IT WOULD COST $1,000 TO REPLACE. DUE TO MILEAGE THE CAR IS NO LONGER UNDER WARRANTY. A RADIO SHOULD NOT NEED TO BE REPLACED SO SOON. IN ADDITION, THE HEADLINER INSIDE THE CAR IS COMING DOWN. THAT IS SOMETHING THAT SHOULD HAPPEN TO A MUCH OLDER CAR, NOT A 3 YEAR OLD CAR. VW NOT TAKING RESPONSIBILITY.

TL* THE CONTACT OWNED A 2017 VOLKSWAGEN CC. THE CONTACT STATED WHILE DRIVING 30-35 MPH IN THE RAIN, THEY CRASHED INTO THE REAR OF AN UNKNOWN VEHICLE. THE CONTACT STRUCK HIS HEAD ON THE FRONT WINDSHIELD. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND ARMS MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. A POLICE REPORT WAS FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE CONTACT STATED THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V014000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 28,000.

VEHICLE WAS PARKED, RETURNED TO VEHICLE AND HEADLIGHTS WERE ON, INSTRUMENT PANEL LIGHTS WERE ON, AS WELL AS AIRBAG LIGHTS, BRAKE LIGHTS, AND E-BRAKE LIGHT WAS BLINKING. THE VEHICLE WAS UNRESPONSIVE TO THE REMOTE AND I WAS UNABLE TO GET INSIDE THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP AT WHICH POINT THEY KEPT IT FOR 5 DAYS TO ATTEMPT TO REPLICATE AND RESOLVE. THEY ENGAGED THEIR TECHNICAL TEAMS AND COULD NOT DETERMINE THE ISSUE AFTER 5 DAYS. THEY'VE REQUESTED THAT I PICKUP THE VEHICLE AND ADVISED IF IT HAPPENS AGAIN TO BRING IT BACK. MY CONCERN IS THAT THIS IS AN UNDIAGNOSED ELECTRICAL/COMPUTER ISSUE THAT COULD POSE A SAFETY ISSUE IF IT HAPPENS WHILE DRIVING, PARTICULARLY ON THE FREEWAY AT A HIGH RATE OF SPEED. I SIMPLY WANT TO ENSURE YOU'RE MADE AWARE OF THE ISSUE AND POTENTIAL RISK SHOULD THIS BE SOMETHING BEYOND JUST MY VEHICLE. I ALSO HAVE VIDEOS OF THE ISSUE AS IT WAS OCCURRING THAT YOU ARE WELCOME TO REQUEST FROM ME. THE DEALERSHIP WAS ALSO GIVEN ACCESS TO THE VIDEOS.