2013 Volkswagen Eos Electrical System Problems

The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the incident, a burning odor was present inside the vehicle. The fire department was called to the scene and the electrical wire to the seat was deactivated. The cause of the failure was not determined. A fire report was taken at the scene. The manufacturer and local dealer were not notified of the failure. The failure mileage was 50,000.

IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.

I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED THE CAR OFF ON OCTOBER 16TH AT 9 AM FOR AN 9:15 APPOINTMENT, THEY CALLED AROUND 11 AM SAYING THE CAR NEEDED $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, AND THE BUTTONS ON THE STEERING WHEEL. I WASN'T GOING TO PAY FOR IT, THEY WERE WORKING WHEN I DROPPED THE CAR OFF. THE DEALERSHIP CONTACTED MANAGEMENT AT VW AND THEY SAID THEY WERE NOT GOING TO PAY FOR IT. THE SERVICE SUPERVISOR IS CALLING SOMEONE ELSE AT THE DEALERSHIP TO SEE ABOUT GETTING THE PROBLEM RESOLVED. I CONTACTED VW OF AMERICA CUSTOMER SERVICE AT 800-822-8987, TALKED TO KAY C., THE LEADERSHIP TEAM AT VWOA SAID BECAUSE OF THE AGE OF THE CAR AND MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. SO IT IS MY FAULT THAT THE RECALL TAKES OVER 5 YEARS TO GET TO MY CAR, WHAT IF I HAD BEEN IN AN ACCIDENT AND DIED DUE TO SHARDS SEVERING MY ARTERIES IN MY NECK AND I BLEED TO DEATH IN AN OTHERWISE BEIGN ACCIDENT, WHILE WAITING FOR THE AIRBAG TO BE REPLACED. IF I HAD NOT TAKEN THE CAR TO THE DEALERSHIP FOR THE AIR BAG RECALL, MY STEERING WHEEL CONTROLS AND HORN WOULD STILL BE WORKING. SO THIS FREE REPLACEMENT RECALL IS COSTING ME THREE DAYS WITHOUT A CAR, AND WHATEVER IT COSTS TO REPAIR WHAT THE DEALERSHIP BROKE..

The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.