2012 Volkswagen Golf Engine Problems

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. WHILE DRIVING 5 MPH, ALL OF THE WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. MOSS BROTHERS VOLKSWAGEN OF MORENO VALLEY (27750 EUCALYPTUS AVE, MORENO, VALLEY, CALIFORNIA 92555, (951) 485-4188) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL SYSTEM WAS CONTAMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 180-76-1675. THE FAILURE MILEAGE WAS 123,986.

WHILE COMING TO A STOP AT A RED LIGHT, HEARD A SLIGHT RINGING SOUND AS THE ENGINE SLOWED DOWN AND STALLED RIGHT AS WE STOPPED. THE ENGINE WOULD NOT RESTART AND THE "COILS" WARNING LIGHT WAS ILLUMINATED IN THE DASH BOARD. SEVERAL ATTEMPTS WERE MADE TO RESTART THE VEHICLE AS WE WAITED FOR A TOW TRUCK. THE PROBLEM WAS WITH A FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP). THE VEHICLE WAS TOWED TO THE DEALERSHIP. WE WERE WITHOUT A VEHICLE FOR OVER A WEEK AS THE FUEL WAS BEING TESTED FOR CONTAMINATION (WHICH THERE WAS NONE) AND WAITING APPROVAL FROM VOLKSWAGEN FOR APPROVAL UNDER WARRANTY COVERAGE. THIS IS THE SECOND PROBLEM WITH THE FUEL SYSTEM ON THIS CAR. THERE WAS A PREVIOUS PROBLEM WITH A LEAKING FUEL RAIL (LEAVING A PUDDLE OF DIESEL FUEL IN A PARKING LOT) WHICH WAS COVERED WITH A WARRANTY REPAIR WHILE ON A VACATION.

FIRST INCIDENT WAS 1/06/14. MY WIFE WAS A WEEK OVER HER DELIVERY DATE TRIED TO START THE CAR AND IT TRIED TO TURN OVER BUT WOULDN'T START. EVENTUALLY CALLED DEALER WHO HAD HER TOW IT IN TO THEM. THE DEALER INFORMED HER OF MOISTURE IN INTERCOOLER PIPE WHICH THEY BLEW OUT WITH AN AIR HOSE AND CHARGED HER $48 (THEY SAID IT IS NORMALLY ABOUT $150). THEY INFORMED HER IT WAS DUE TO DRIVING SHORT DISTANCES & THE COLD WEATHER; THAT DIESELS NEEDED TO BE DRIVEN LONG DISTANCE ONLY. THE 2ND INCIDENT WAS 1/30/14. MY WIFE & NEWBORN WERE RUNNING ERRANDS IN TOWN WHEN THE CAR ENGINE MALFUNCTION LIGHT CAME ON & SHE PULLED OVER TO CHECK ON IT. THE CAR THEN WOULD NOT START & AGAIN HAD TO BE TOWED TO DEALER. THIS TIME THEY PULLED A BIG CHUNK OF ICE FROM INTER-COOLER PIPE AND SAID THE INTER-COOLER HAD TO BE REPLACED & COLD WEATHER KIT INSTALLED (EST. $1100). A QUICK SEARCH ON-LINE SHOWS THIS IS NOT A NEW PROBLEM & VW HAS BEEN AWARE OF IT ON NORTH AMERICAN DIESELS FOR SEVERAL YEARS YET THEY HAVE FAILED TO INFORM NEW BUYERS OR FIX THE PROBLEM. ALSO MANY OWNERS WHO HAVE GOTTEN VW'S "FIX" (COLD WEATHER KIT) SAY IT HAS NOT SOLVED THE PROBLEM. IF WE HAD KNOW THEIR DIESELS COULD NOT BE DRIVEN IN THE WINTER OR FOR SHORT DISTANCES WE DEFINITELY WOULD NOT HAVE BOUGHT ONE. LEAVING ANY ONE STRANDED IN THE WINTER IS BAD BUT LEAVING MY VERY PREGNANT WIFE & MY NEWBORN BABY IS SOMETHING I CAN'T PUT UP WITH. BECAUSE VW DOESN'T ADMIT TO HAVING A DESIGN FLAW I AM GOING TO HAVE TO FOOT THE BILL FOR SOMETHING I HAVE NOW CONTROL OVER BUT VW DOES. ON TOP OF THAT I MAY HAVE THE SAME PROBLEM WITHIN A WEEK DUE TO AN UNFORESEEN EVENT CALLED "WINTER" IF THEIR FIX DOESN'T WORK. IF KNOWING YOU HAVE A DESIGN FLAW IN YOUR VEHICLES THAT LEAVES OWNERS STRANDED AT THE WORST POSSIBLE TIME (WINTER) DOES NOT CONSTITUTE A SAFETY ISSUE & DESERVE IMMEDIATE ATTENTION&ACCOUNTABILITY IF NOT A RECALL THEN I'M NOT SURE WHAT DOES. *TR

AT 2766 MILES I WAS CRUISING DOWN THE HIGHWAY AT 70 MPH ON MY WAY TO WORK WHEN THE ENGINE SUDDENLY LOST POWER AND THE EPC LIGHT CAME ON. THE ENGINE WAS COMPLETELY UNRESPONSIVE, I PULLED OFF TO THE SHOULDER, CALLED ROADSIDE ASSISTANCE AND WAS TOWED TO THE NEAREST DEALER THE SERVICE MANAGER TOLD ME THE WATER PUMP SEIZED AND SERIOUSLY DAMAGED THE ENGINE. I WENT TO LOOK AND THERE WAS A BIG HOLE IN THE SIDE OF THE ENGINE. HE TOLD ME THEY HAD TO ORDER NEW PISTON HEADS, RODS, ETC... BASICALLY, NEEDED TO REBUILD THE ENGINE. SPEAKING TO THE MECHANIC ACTUALLY WORKING ON THE CAR, HE SAID IT WOULD PROBABLY NEED AN ENGINE REPLACEMENT. THEY QUICKLY REALIZED REPAIR WASN'T POSSIBLE AND HAD A NEW ENGINE EN ROUTE. AFTER A LITTLE SEARCHING ONLINE, I FOUND THAT THIS HAS HAPPENED TO AT LEAST 5 OTHERS (THERE ARE MORE NOW). IT SEEMS TO BE AN ISSUE WITH THE WATER PUMP PULLEY. I AM MOST CONCERNED BECAUSE VW DENIED THEY HAD EVER HEARD OF THIS. I HAVE NO CONFIDENCE THAT THE REPLACEMENT ENGINE WILL NOT SUFFER THE SAME ISSUE. *TR

SMOG CONTROL FRAUD WITH DIESEL ENGINE