2021 Volkswagen GTI Complaint Log

At around 38,000 miles (4 years into my lease), the airbag warning light came on in my 2021 Volkswagen GTI. Pasadena Volkswagen inspected the vehicle and confirmed the airbag control module had failed due to water intrusion from a clogged A/C drain tube, with a repair estimate of $1,974. Because the module is damaged, the airbag system is disabled and will not deploy in a crash, which puts my safety and the safety of passengers at risk. Volkswagen Customer Care (Case #07065500) reviewed the issue but declined assistance, stating my VIN is not part of Recall 21V-892, even though the defect matches the recall description exactly. The failed part remains in the vehicle and can be inspected upon request.

My car has, on several occasions, slammed the breaks on while I’m reversing, while suggesting that I am about to hit something, even though there is nothing there. It is very scary because I have no way of knowing when this will happen. Also it turns off the head unit and goes black while I am in reverse or trying to follow the directions. And finally the key sensor keeps saying my keys are not in the car while they are right there (had the battery replaced and that wasn’t the problem) additionally the wipers are dangerous and go off for no reason constantly.

TL* THE CONTACT OWNS A 2021 VOLKSWAGEN GTI. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE VEHICLE WOULD NOT DRIVE FORWARD AND ROLLED INTO THE INTERSECTION. THE VEHICLE WAS TOWED TO THE LOCAL DEALER TOMS RIVERS VOLKSWAGEN LOCATED AT 256 NJ-37, TOMS RIVER, NJ 08753, WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT YET REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 300.