2023 Volkswagen ID.4 Complaint Log

The electric controlled drivers side door unlatched and opened when I was driving on the highway at 70 MPH. I had my seatbelt on. I had to pullover at the next exit to close the door. Not a good situation. The door was completely closed and locked when I was driving. The door should not of just unlatched and opened.

At about 11 PM on January 24 I sent a remote command to my vehicle to heat the cabin through the myVW app. The app reported a success like it has many times. When I opened it and sat in the driver’s seat, the two information displays neither displayed anything nor lit up at all. The car appeared to have heated up as expected and was otherwise operational, i.e. I was able to put it in gear, move, and steer as expected. This was tested at low speed and for a short distance since one of the inoperative digital displays, the ID.Cockpit, also provides critical information for driving. This includes the speedometer, remaining range, and the other various functions normally present in the instrument panel. The issue was not resolved by me briefly leaving the vehicle (a tip suggested by many on forums online dedicated to the vehicle), but was after I forced the entertainment system to restart by holding down on the capacitive power button below the main infotainment screen. This was another suggestion I had often seen online. While the fix is simple, the problem is enormous. A less experienced user who hadn’t spent hours trawling forums about their car would likely not have known the solution. They would face a decision: abandoning whatever present need they had for the vehicle, or be forced to drive without information like speed and remaining range if driving could not be avoided. P.S. Please let me upload a video on this form. I had to take screenshots of the video I took. Two screenshots show the vehicle in D/drive with the screens blank. The not-screenshots show the infotainment in two states: not working after I briefly left and re-entered the vehicle, and rebooting after I pressed and held the power keys. The previews on here show that they’re upside down… if so, I don’t know why.

While stopped at a red light, the passenger door opened unprompted & by itself twice. I tried to lock the door on the driver panel, however that seemed to not work as the light did not illuminate signaling the doors locked. When I began driving, the same door opened again by itself. This is a major safety risk to have the doors open by themselves while driving.

VW ID4 2023 Day two owning ID4, driver's door would not open. I was at the dealership at the time and I was told to make an appointment to fix it. I was also told, it was a thing happening with some new VW ID4 2023. Some sort of short circuit. I went home, did some research, I learned about the recall. I questioned a person on the phone (from dealership) about the notice. They did not answer whether it was safe to drive. On the way to the dealership to fix the door issue, I was involved in a crash. Leaving a red light a car stopped short to avoid a dog. I saw it, hit the brakes all the way down to the floor. ID4 decelerated but did not stop and I braced for impact. I rammed into the car in front of me. I left car at the dealership, I have yet to hear back if it was vehicle malfunction. Timeline: Jan 3: New Car purchased Jan 5: Driver's door would not open from outside. I was told to make an appointment due to limited technicians. I was on site at VW at the time Jan 6: I sent over a text to sales team with a screenshot showing me the recall. No reply from VW Jan 16: On my way to VW for recall, i was involved in a crash.

The drivers side door no longer opens from the outside of the Vehicle, I have to climb over the passenger seat to enter the car. Yes available for inspection In an emergency situation I would not be able to enter the vehicle from the drivers side, and it’s unclear if it will fail further and prevent exit from the vehicle Yes the dealer has confirmed the issue There are no warning lamps The biggest issue is the manufacturer has no date for a fix. Picture from the service department is attached.

I am having the (seemingly common) problem of a malfunctioning driver's door handle/latch. The safety issues are: A) the door will sometimes pop itself open while driving - it happened to me while making a right turn and I had to grab the open door with my hand; B) on one occasion I was unable to open the driver door from inside the vehicle, and had to climb out the passenger side; C) I also consider it a safety issue that I cannot lock the car to protect who/what is inside. The car starting having this issue around 1,000 miles, and is currently at the dealer waiting for a backordered part. I wanted to report this because, anecdotally, there are many others with the issue who are also waiting for a fix, and I don't think VWoA has the organizational ability to fix them voluntarily, nor enough qualified EV technicians.

On December 29, 2022, I took delivery of a brand new 2023 ID.4 Pro S AWD with 20 miles on the odometer. The vehicle was showing a 12V battery warning the following day. I drove it for about 80 miles that day to ensure that the 12V battery is charged in case it was not properly looked after during transport and at the dealer. The next day, the vehicle was inoperable and immobilized. The 12V battery has failed and the accessory voltage dropped to 8V. Power steering stopped working, headlights were not working and it was not possible to put the vehicle in neutral. I called a tow truck via the Volkswagen roadside assistance. In preparation for the tow the operator attempted to boost the 12V battery from a portable jump starter. This was necessary to put the vehicle in neutral so that it can be moved. While doing that the vehicle became fully operable again and the operator encouraged me to drive the vehicle myself instead of getting it towed. I agreed and drove it to my garage where I put the 12V battery on a tender / battery charger. The following day the vehicle was again completely inoperable and it was now blocking my garage where is was difficult to access. I continued to charge the 12V battery for another full day. Now the vehicle turns on again and can be driven. However, there is a plethora of warnings including one that states that 12V battery supply is limited and the vehicle needs to be driven with care. I scheduled an appointment with a Volkswagen dealer for the following day. In summary, I took delivery of a brand new vehicle that almost immediately became inoperable. Given that it's very difficult to impossible to get the vehicle on a tow truck without the 12V accessory voltage powering its electronics the manufacturer should have taken precautions so that the battery cannot fail in such rapid and unpredictable fashion. There needs to be a way to put the vehicle in neutral in emergency situations such as this one.

Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue. It is a huge safety issue and it seems that these electronic door handles cannot handle cold and keep malfunctioning. The car is at the dealer right now and VW does not have the parts to fix it or is afraid to address the issue. It's a new car, I drove it for a few days and it has been sitting at the dealer for TWO MONTHS without any resolution in sight! Please address the safety issue and ask VW to ensure it does not happen to others. On Facebook group, multiple people are affected. My dealer, Romeo of Kingston NY has multiple cars with electronic door handle issues.

The lane assist function on the vehicle routinely pulls the vehicle off the road when accelerating uphill. Driver has to fight with the steering wheel to keep it from being pulled out of the lane and off the road. This occurs regularly on clearly marked roads, both on freeways and two lane rural roads.

5264 miles – Red warnings come on after charging vehicle. Pulled over and turned vehicle off. Took vehicle to AutoNation VW. By the time I arrived at dealership the red triangle and warning were no longer on the screen. Jeffrey Lopez had me sit in the waiting area. Tech scanned the vehicle but claimed they were unable to duplicate the concern. Nothing was documented; I was given no paperwork and was sent on my way.

The window on the ID.4 failed to operate as directed. When pulling the lever up to close the window, the window will open rather than close. The vehicle's window lever has two positions, first position controls the window and will cause it to go up/down. Second extended position is one-touch open/close and will open/close the window all the way. Using the first position control with the window 1/2 way open, pulling the lever up using the first position control will result in the window going down. This has put the safety of my child at risk as we had a large animal charging towards the vehicle and when i went to close the window, instead of closing, it opened the window fully. The issue was brought to attention of dealer and replicated in their presence. However, they blamed that because the operation did not generate an error code in the car's computer, there was nothing they can do according to their SOP. There are no error or warning messages relating to this operation but it can be replicated and video of error exists.

On long drives (1+ hour or more) my 2023 VW ID.4 Pro S (all electric) displays a "limited driving power" warning at random times, and the speed drops by half or more. This has happened on all long drives (5 separate days) and the car has been serviced by the dealer three times and they cannot find a solution. This is a significant safety risk as it often happens on the highway and I could get rear-ended if I cannot pull off the road in time.

On Saturday, December 24th, I was leaving to go to the gym with my wife. I pulled left out of the driveway and we heard a loud screeching type noise, very high-pitched. Many lights came on in the vehicle at that point. Too numerous to document actually which ones. We also smelled burnt smoke and there was actually some smoke coming from the rear of the vehicle. I turned the car around which was difficult so I could get the car off the main road and back into the driveway where it was safe. Upon parking the vehicle I could see the rear, driver's side tire was damaged. The tire was not rotating and was locked there was about 20 feet of rubber marks coming out of the driveway into the street and back to the driveway. I called VW immediately and it was brought into service. See attached service report. Looks like the brakes were installed incorrectly at the factory. Imagine driving a car where the brakes lock on you and the tires do not move. Extremely scary. This incident could of been a lot worse. The electric battery could of seized and caused a fire.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving and attempting to accelerate, the vehicle failed to respond. The contact stated that a message to “Disconnect the Charging Cable” was displayed. The contact stated that the vehicle also independently shifted to park(P). The contact attempted to shift into drive(D) however, the vehicle failed to respond. The vehicle was towed to the dealer and the dealer stated the E-brake motor needed to be replaced. The vehicle was repaired. The contact stated that on occasion while placing items into the trunk of the vehicle, the contact noticed water on the rear passenger’s side in the charging compartment. The vehicle was taken to the dealer and the dealer stated that the passenger’s side rear trunk strut needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken to the dealer again and the dealer sealed a hole on the rear passenger’s side roof rack. The manufacturer was contacted but the manufacturer provided no assistance. The failure mileage was 1,000.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving 40 MPH and approaching a traffic light while depressing the brake pedal, the vehicle started to shudder and vibrate. The contact stated that the brake failure warning light was illuminated. The contact stated that the vehicle started decelerating. The contact was able to park on the side of the road. The contact waited an hour and a half before restarting the vehicle and continued driving to her destination. The contact stated she experience the failure twice on December 29, 2022. The vehicle was not drivable. The contact towed the vehicle to the local dealer but was not provided a diagnostic result of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 393.

While I was pulling into a parking space in a parking garage, the car suddenly accelerated to a high rate of speed and crashed into the wall of the parking garage. The front and side air bags deployed. The crash caused significant front end damage to the car. The passenger (my husband) was not hurt but I have bruises on my head, nose, chest, and abdomen from the steering wheel and seat belt. I was not sure that I had caused the crash, so checked the internet for any information and found that this has occurred to other drivers of this car. I have not yet gotten the read out of the car's black box. There were no warnings or messages before the crash. I am currently arranging the towing of the car.

While in reverse if you turn to look back through the window instead of relying on the back-up camera, the car will turn off because there is a sensor on the seat that turns the car off if weight is not distributed correctly. The camera is not always reliable especially in situations with a lot of traffic or tricking maneuvering situations. I have had the car turn off on me at least five times, three of which was when I was in a busy parking lot. If the camera were to fail and I needed to solely rely on looking out the window, having the car turn off, creates a huge safety concern.