NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2009 Volkswagen Jetta. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
I OWN A 2009 VOKSWAGON TDI WAGON. LAST WEEK WHILE ON VACATION WITH MY FAMILY I EXPERIENCED SEVERAL "FALSE NEUTRALS". THE VEHICLE WHILE TRAVELING AT VARIOUS SPEEDS WOULD SHIFT INTO A NEUTRAL GEAR AND THE RPM WOULD REV TO 3000+ RPNDS LIGHTS ON THE MFD WOULD FLASH AND ACCELERATION WOULD CEASE. THIS HAPPENED WHILE DRIVING ON THE HIGHWAY AS WELL AS IN THE CITY... IT ALSO HAPPENED ONCE WHILE I WAS STOPPED AT A TRAFFIC LIGHT. *TR
2009 VW JETTA TDI WITH DSG TRANSMISSION APPEARS TO SHIFT TO NEUTRAL UNDER HIGHWAY CONDITIONS RESULTING IN LOSS OF POWER/ACCELERATION. REQUIRES SHIFTING TRANSMISSION TO ANOTHER MODE, SOMETIMES PULLING OFF TO THE SIDE. OCCURS TYPICALLY ONCE A DAY UNDER PROLONGED DRIVING CONDITIONS, BUT CAN BE COMPLETELY RANDOM. EFFECT OF SUDDEN STOP OR DECELERATION IN TRAFFIC, VERY UNSAFE. PROBLEM NOT CORRECTED, DEALER UNABLE TO REPRODUCE OR FIND FAULT. OTHERS WITH ISSUE HAVE HAD TRANSMISSION TEMP/SPEED SENSORS REPLACED. *TR
LETTER TO THE ADMINISTRATOR FROM CONGRESSMAN ON BEHALF OF CONSTITUENT EXPRESSING HER CONCERNS ABOUT THE MALFUNCTION OF THE VW JETTA TDI DIESEL AUTOMOBILES (REPLY TO SCOTTSDALE, AZ OFFICE). *KB 2009 VOLKSWAGEN JETTA. THE CONSUMER STATED THERE WAS A GROWING CONCERN ABOUT THE HIGH PRESSURE FUEL PUMPS ON VOLKSWAGEN NEW CLEAN DIESEL TDI VEHICLES. VEHICLES ARE RANDOMLY SUFFERING CATASTROPHIC FUEL SYSTEM FAILURE THAT REQUIRES UP TO 10,000 IN REPAIRS. THE CONSUMER STATED HE EXPERIENCED THE EXACT FAILURE AS SO MANY OTHERS HAVE. THE CONSUMER WAS INFORMED BY VW THAT THE FAILURE RESULTED FROM CONTAMINATED FUEL AND THEY WOULD NOT COVER THE COST. THE CONSUMER WAS INFORMED, METAL SHAVINGS WERE FOUND IN THE FUEL PUMP WHICH INDICATED REGULAR GAS WAS PLACED IN THE VEHICLE. THE CONSUMER THEN PRODUCED ALL OF THE DIESEL RECEIPTS AND THEN VW STATED MAYBE IT WAS BAD GAS THAT CONTAINED WATER. *JB