2013 Volkswagen Jetta Complaint Log

MY TIMING CHAIN TENSIONER FAILED AND BENT 14 VALVES. ALL 4 CYLINDERS HAD ZERO COMPRESSION. VOLKSWAGEN REPRESENTS IN THE WARRANTY AND MAINTENANCE SCHEDULES THAT THE TENSIONING SYSTEM IS EXPECTED TO LAST FOR ABOUT 120,000 MILES WITHOUT THE NEED FOR REPAIRS. IN FACT, ACCORDING TO THE PLAINTIFF, OWNERS ARE PROVIDED MANUALS THAT DO NOT SHOW ANY TIMING CHAIN SYSTEM INSPECTION OR MAINTENANCE SCHEDULES AT ALL.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 89,094.

I BOUGHT A NEW 2013 VOLKSWAGEN JETTA 2.5L SE. WE PURCHASED THIS CAR AS A THIRD VEHICLE FOR MY TWO TEENAGE CHILDREN TO USE. MY SON WAS HOME FROM COLLEGE AND USED IT TO COMMUTE TO A DAILY INTERNSHIP DURING THE SUMMER OF 2016 WHEN HE NOTICED THAT ON TWO OCCASIONS IT LOST POWER ON THE HIGHWAY WHILE HE WAS TRAVELING 60 MILES PER HOUR. THAT FALL I TOOK MY DAUGHTER TO DO HER DRIVERS TEST IN THE JETTA. IT LOST POWER TWICE EN-ROUTE TO THE FACILITY AND LOST POWER AN ADDITIONAL THREE TIMES WHILE I DROVE IT HOME. I TOOK IT TO THE DEALER A FEW DAYS LATER AND IT LOST POWER SEVERAL TIMES ON THE WAY. I COMPLAINED TO DICK DEAN (THE DEALER WE BOUGHT IT FROM) AND TO VOLKSWAGEN ON MULTIPLE OCCASIONS. I TOLD THEM THAT THIS SITUATION THREATENED THE SAFETY OF MY TWO CHILDREN. THE DEALER CLAIMS THAT THEY COULDN'T GET THE CAR TO MIMIC THE COMPLAINT. DICK DEAN AND VOLKSWAGEN OFFERED ME A FEW THOUSANDS DOLLARS OFF ON A NEW JETTA. I TOOK THE OFFER BECAUSE OF THE SAFETY FACTOR OF MY CHILDREN. I THINK IT IS THE HEIGHT OF IRRESPONSIBILITY OF BOTH ORGANIZATIONS FOR NOT STANDING BEHIND THEIR PRODUCT GIVEN THE SERIOUS NATURE OF THIS COMPLAINT. WHEN I RESEARCHED THIS ISSUE I FOUND NUMEROUS OTHER CUSTOMERS WITH THE SAME COMPLAINT ABOUT THE 3013 JETTA. I AM SHOCKED THAT THIS COMPANY IS ALLOWED TO GET AWAY WITH THIS KIND OF BEHAVIOR, FORCING A CUSTOMER TO PAY FOR A NEW CAR WHEN THERE IS A SERIOUS SAFETY ISSUE INVOLVED. THIS CAR HAD AROUND 20,000 MILES ON IT AT THE TIME AND WAS STILL UNDER EXTENDED WARRANTY!

THE HIGH PRESSURE FUEL PUMP BROKE LEAVING METAL SHAVING IN MY FUEL TANK. I HAD THIS REPLACED AT 38K MILES AND NOW IT IS BROKE AGAIN AT 78K. VW EXTENDED THE WARRANTY FOR 2006-2012 VEHICLES FOR 10 YRS OR 120K MILES. BUT SINCE MY VEHICLE IS A 2013 THEY WILL NOT COVERED IT. I BELIEVE THEY ARE STILL USING THE SAME FAULTY FUEL PUMP FOR THE 2013. *TR

KEY GETS STUCK IN IGNITION WHEN TURNING OFF ENGINE WHEN I PARK

CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW

WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND. *TR

WHILE DRIVING UP HILL ON A CITY STREET TRAVELING AT 40 MILES PER HOUR THE ENGINE LOST POWER. FORTUNATELY TRAFFIC WAS LIGHT AT THE TIME AND I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE THE ENGINE LOST ALL POWER AND LATER WOULD NOT RESTART.. IF THIS WAS ON THE HIGHWAY, I WOULD HAVE BEEN DISABLED IN TRAFFIC LANES CREATING A HAZARD FOR MYSELF AND OTHERS. VARIOUS WARNING LIGHTS CAME ON AT THE TIME THE ENGINE LOST POWER. I LATER FOUND OUT THE PROBLEM WAS A 'CATASTROPHIC' HIGH PRESSURE FUEL PUMP FAILURE. THIS IS A KNOWN PROBLEM FOR WHICH VOLKSWAGEN HAS BLAMED ON INCORRECT OR POOR FUEL. THIS WAS NOT THE CAUSE THE PUMP FAILURE IN MY VEHICLE AND POINTS TO PROBLEMS WITH THE PART ITSELF. I LEARNED THAT VOLKSWAGEN PROVIDED AN EXTENDED WARRANTY FOR HIGH PRESSURE FUEL PUMPS, BUT ONLY UP TO THE 2012 MODEL YEAR. (MY VEHICLE IS A 2013 MODEL.) MY VEHICLE HAD 70,657 MILES ON IT AT THE TIME THE PROBLEM OCCURRED.

LEFT MY HOUSE TO GO TO THE GROCERY STORE. GROCERY STORE IS ABOUT 3 MILES FROM MY HOUSE. WAS THEREFORE MAYBE 15 MINUTES, THEN WENT ACROSS THE STREET TO BUY LUNCH. PARKED CAR OUTSIDE RESTAURANT, AND WAS TAKING MY FOOD TO GO. GOT BACK TO MY CAR ABOUT 5 MINUTES LATER TO HEAD BACK HOME. ABOUT 5 MINUTES AFTER LEAVING RESTAURANT I WAS CROSSING BUSY INTERSECTION WHEN MY GLOW PLUG LIGHT CAME ON, WITHIN IN MINUTE MY CAR HAD COMPLETELY STALLED OUT AND DID NOT COME BACK ON. CAR WAS TOWED TO VW DEALERSHIP AND I WAS TOLD MY HIGH PRESSURE FUEL SYSTEM HAD EXPLODED AND EVERYTHING HAS TO BE REPLACED. THE REPAIR ESTIMATE I WAS GIVEN IS FOR $6,374.48.

THE HORN STOPPED WORKING WHILE DRIVING AND TRYING TO WARN ANOTHER VEHICLE THAT WAS COMING OUT OF A DRIVEWAY TOWARDS MY VEHICLE. THE VEHICLE IS ONLY 4 YEARS OLD. THE DEALER TOLD ME IT WAS A FAULTY HORN BUT I WAS CHARGED TO HAVE IT REPLACED SINCE IT MUST BE WORKING TO PASS INSPECTION. WITHOUT A HORN THERE IS NO WARNING FOR OTHER MOTORISTS OR PEDESTRIANS. OTHER JETTA OWNERS ARE ALSO HAVING THIS ISSUE AS I NOTICED ONLINE.

DRIVING ON INTERSTATE. LOST POWER. WENT FROM 70 TO 25 MPH ALMOST INSTANTLY. LIMPED ALONG BERM TO EXIT 2.5 MILES. SHUT OFF ENGINE. RESTARTED ENGINE. LOUD CLATTERING SOUND. SHUT OFF ENGINE AS SMOKE ROLLED FROM UNDER HOOD. TURBO FAILURE. NO WARNING LIGHTS LEADING UP TO EVENT. DEALER HAS PHOTOS.

KEY GETS STUCK IN IGNITION AND CANNOT TURN VEHICLE OFF AND REMOVE.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD REVERSE WHILE IN THE DRIVE POSITION. THE ENGINE INDICATOR ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,000.

KEY STUCK IN IGNITION, CAR WON'T TURN OFF.

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

UNABLE TO REMOVE KEY TO TURN OFF VEHICLE, VEHICLE WAS IN PARK POSITION. VW WAS TOWED TO VW DEALERSHIP

2013 JETTA SE WITH 79K ON IT AND THE KEY IS STUCK IN THE IGNITION - IT'S AT THE DEALER NOW AND I'M SURE FROM WHAT I'VE READ IT'S GOING TO BE RATHER COSTLY TO FIX A PROBLEM THAT VW IS AWARE OF AND NOT WILLING TO RECALL. I HAVE HAD MANY CARS AND NEVER ENCOUNTERED ANYTHING LIKE THIS - ABSURD.

HEAD LIGHTS BULBS ARE PREMATURELY BURNING OUT.. TEE BULBS WERE REPLACED AT THE VOLKSWAGEN DEALERSHIP. ONE NIGHT WHILE I WAS DRIVING BOTH OF MY HEADLIGHTS WENT OUT AT EXACTLY THE SAME TIME AND SINCE THEN I HAVE HAD TO REPLACE MY BULBS TWICE AND MY DAYLIGHT RUNNING LIGHTS.

MY 2013 JETTA HAS 37,000 MILES, JUST OUT OF WARRANTY. I DROVE TO MY DAUGHTERS AND PUT MY CAR IN PARK AND THE KEY WAS LOCKED IN THE IGNITION. I COULDNT TURN THE CAR OFF OR GET THE KEY OUT. I CALLED A VOLKSWAGEN DEALER AND ASKED IF THERE WAS A TRICK TO GETTING MY KEY OUT OF THE IGNITION SO I COULD TURN MY CAR OFF. THE LADY AT THE DEALER LAUGHED AND SAID YES THERE IS A TRICK ILL TRANSFER YOU TO THE SERVICE DEPARTMENT. THE MAN IN THE SERVICE DEPARTMENT INFORMED ME THAT THIS IS A COMMON ISSUE AND HOW TO JIGGLE THE KEY AND TURN IT BACK AND FORTH AND SHOULD WORK. IT WORKED WHEN I GOT HOME. LAST NIGHT I WENT TO GROCERY STORE AND SAME THING MY CAR WOULDNT TURN OFF THE KEY WAS LOCKED. I TRIED THE METHOD THAT THE SERVICE MAN TOLD ME TO DO AND STILL WOULDNT TURN OFF. I DROVE THE CAR TO THE VOLKSWAGEN DEALERSHIP AND EXPLAINED WHAT WAS HAPPENING AND THEY ATTEMPTED TO TURN MY CAR OFF AND THEY COULDNT. THEY SENT ME HOME WITH A RENTAL AND TOOK MY CAR INTO THE SERVICE GARAGE. FOR ALL I KNOW ITS STILL RUNNING. SO THIS IS A COMMON PROBLEM WITH VOLKSWAGEN AND THEY FAIL TO RECALL THIS IGNITION AND MAKE THE CAR OWNERS RESPONSIBLE FOR THE COST OF THE PART AND THE LABOR TO INSTALL. THE IGNITION SHOULD LAST THE LIFE OF THE VEHICLE.

BRAKES DO NOT RESPOND PROPERLY

THIS IS THE THIRD TIME THIS YEAR I HAVE NEEDED TO REPLACE MY HEADLIGHTS. THIS TIME EVEN THE REPLACEMENT HEADLIGHTS ARE NOT WORKING. MY VEHICLE CURRENTLY HAS NO WORKING HEADLIGHTS. JUST THE HIGH BEAMS, PARK LIGHTS, DAYTIME RUNNING LIGHTS AND TURN SIGNAL LIGHTS WORK, BUT NOT THE LOW BEAM HEADLIGHTS. I DON'T UNDERSTAND IT AND MY VEHICLE IS HIGHLY MAINTAINED AND IN GREAT CONDITION. YET, I KEEP SUFFERING WITH THE SAME HEADLIGHT PROBLEM. I DON'T BELIEVE IT'S THE BULBS AND MY MECHANIC HAS EVEN TOLD ME IT'S A FAULT WITH THE MANUFACTURING OF THE VEHICLE.

WHEN I TRY TO TURN OFF MY CAR THE KEY GETS STUCK IN THE IGNITION SWITCH. THIS HAS BEEN HAPPENING FOR MONTHS. AS MANY PEOPLE THAT ICE SEEN WITH THIS ISSUE THIS NEEDS TO BE A RECALL OR BUY BAKING THE VEHICLES.

MY CAR DISPLAYS NO PROBLEMS ON THE DASH, THERE ARE NO LIGHTS ON BUT WHEN I AM DRIVING THE CAR STALLS AND SOMETIMES JUST SHUTS OFF LOCKING MY BRAKES AND STEERING. USUALLY HAPPENS WHEN THE CAR IS GOING UNDER 20MPH. AFTER IT SHUTS OF I HAVE TO PUT IT IN PARK TO RESTART AND IT RESTARTS WITHOUT A PROBLEM.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 45,600.

WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO ACTIVATE THE FRONT DRIVER'S SIDE WINDOW SWITCH, BUT IT FAILED TO FUNCTION. AS A RESULT, THE WINDOW REMAINED IN THE DOWNWARD POSITION. THE CONTACT ALSO STATED THAT THE WINDOW SWITCH PREVIOUSLY FAILED TO DEPRESS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

MY WIFE MUST SIT ON AN EXTRA SEAT CUSHION IN THE FRONT PASSENGER SEAT. BUT WHEN SHE DOES THE AIR BAGS DEACTIVATE. SO AIR BAGS WON'T DEPLOY AROUND HER SEAT. DEALER SAYS THERE IS NO WAY TO SWITCH THE AIR BAGS ON. THIS IS VERY DANGEROUS! THERE SHOULD BE A WAY TO SWITCH THE FRONT PASSENGER AIR BAGS ON SO THEY WILL DEPLOY IF THERE IS IMPACT.

AFTER MY VOLKSWAGEN 3 YEARS 36K WARRANTY WAS OVER I STARTED HAVING PROBLEMS REMOVING MY KEY FROM THE IGNITION. I HAD MENTIONED IT TO THE SERVICE ADVISOR WHO STATED THAT MY WARRANTY WAS ALREADY LAPSED AND I WOULD BE RESPONSIBLE FOR THE REPAIR. IN APRIL 2018, I RECEIVED A NOTICE FROM VOLKSWAGEN OF AN EXTENDED WARRANTY ON THE STEERING COLUMN LOCK HOUSING MAY DEVELOP A PROBLEM OF HARD TO REMOVE THE KEY OR NOT BEING ABLE TO REMOVE IT ALL. THIS IS THE EXACT PROBLEM THAT I HAVE BEEN HAVING SINCE THE MANUFACTURES WARRANTY EXPIRED IN JUNE OF 2016. IN THE ATTACHED LETTER IT STATES THAT THE WARRANTY EXTENSION EXTENDED TO ADDRESS THIS PROBLEM WAS FOR 10 YEARS OR 100K WHICHEVER COMES FIRST. I CURRENTLY HAVE ABOUT 104K ON MY VEHICLE, BUT NONE THE LESS TOOK IT INTO VOLKSWAGEN OF THE WOODLANDS IN TEXAS TO HAVE IT DIAGNOSED FOR THIS DEFECTIVE STEERING HOUSING ON 04/28/2018. I WAS ADVISED THAT THE STEERING HOUSING WAS IN FACT DEFECTIVE BY THE TECHNICIAN AT THIS DEALERSHIP. I WAS UNABLE TO GET RESOLUTION FROM VOLKSWAGEN CUSTOMER SERVICE AND CONTACTED KATHRENE FOX AT VW EXECUTIVE OFFICE TO SEE IF VOLKSWAGEN WOULD COVER THIS DEFECTIVE PART SINCE I WAS 4K OVER THERE 100K EXTENDED PART WARRANTY WHICH SHOULD BE A SAFETY RECALL NOT A EXTENDED WARRANTY AS OUTLINED IN THERE LETTER. I WAS TOLD BY MS. FOX THAT VW COULD NOT COVER THE STEERING HOUSING WHICH IS WITHOUT DOUBT A SAFETY HAZARD BECAUSE I WAS NOT A LOYAL CUSTOMER AND I WAS OVER THERE WARRANTY EXTENSION FOR THIS DEFECTIVE STEERING COLUMN HOUSING BY 4K. I AM WILLING TO ASSIST YOU IN YOUR INVESTIGATION IN ANY WAY TO RESOLVE THIS SAFETY ISSUE THAT INVOLVES NUMEROUS VEHICLE. THANK YOU

I HAVE A 2013 VOLKSWAGEN JETTA SE PZEV 2.5 IT HAS 58,000 MILES. THE AC COMPRESSOR WENT OUT NOW STILL PAYING OFF CAR I ALSO AM PAYING FOR AN NEW AC COMPRESSOR ON A 3 YEAR OLD CAR THAT IS 1600 TO FIX. THE CAR MIRROR PLASTIC PIECE ON DRIVER SIDE DOOR FALLS OFF AND LOOSENS WHILE DRIVING.ALSO WHILE DRIVING A RATTLING NOISE IS HEARD IT SOUNDS LIKE CHAINS IT'S FROM THE ROOF OF THE CAR OR WHERE THE SHIFT STICK TO PARK, DRIVE ETC . AND THE PASSENGER DOORS MAKE NOISES LIKE ITS LOOSE WHILE OPENING AND CLOSING DOORS. THERE'S A JOLT FEELING WHILE DRIVING LIKE TRANSMISSION JOLTS. THE CAR WHILE TURN IT ON MAKES A HUMMING UNPLEASANT NOISE LIKE ITS MISSING FLUID.

I PURCHASED THE CAR ON 3/2013, BY 5/2016 THE AC COMPRESSOR FAILED AND I HAD TO PAY $1,000 TO REPLACE, 2 WEEKS LATER THE FUEL PUMP FAILED AND THE CAR STOPPED IN THE MIDDLE OF THE ROAD WHILE DRIVING, THIS WAS VERY UNSAFE I HAD MY CHILD IN THE BACK SEAT AND WE COULD HAVE HAD A SERIOUS ACCIDENT. THE VW REFUSES TO REPAIR BECAUSE A THEY SAY IT'S NOT A DEFAULTY FUEL PUMP. THE DEALER SERVICE STATES IT SHOULD BE APPROVED AND COVERED FOR FULL REPAIR. NOW, I HAVE A $4,000 BILL I CAN'T PAY, A CAR I CAN'T DRIVE AND A CAR PAYMENT FOR A CAR I CAN'T DRIVE. I NEED HELP WITH THIS DEFECTIVE FUEL PUMP.

IGNITION KEY WILL STICK IN LOCK FOR NO KNOWN REASON,KEY WILL NOT TURN AT ALL , IT FEELS AS IF IT IS MECHANICALLY LOCKED IN THE IGNITION,ADDED SOME GRAPHITE TO IGNITION LOCK NO DIFFERENCE NOTED, HAVE BEEN STUCK IN PARKING AREAS AND OTHER PLACES UNTIL KEY WAS ABLE TO UN-STICK. VERY FRUSTRATING, THIS IS AN INTERMITTENT PROBLEM, THIS HAPPENS WHEN STATIONARY AND ONLY WHEN TURN "OFF" IGNITION.. VERY SIMILAR TO OTHER COMPLAINTS ON THIS SITE. HAS HAPPENED APPROX 100 TIMES

WHILE DRIVING SUDDENLY LOOSE POWER OR TRANSMISSION FAILURE. IT'LL FEEL LIKE IT'S IN NUETRAL. DIAGNOSTIC TEST CAN'T PICK IT UP SO WHAT CAN WE DO AS CONSUMERS? KEEP COMPLAINING NOBODY IS HEARING US. DAMAGE!!

STEERLOCK- I DROVE MY CAR FOR A FEW MINUTES ON 6/11/2016 TO THE STORE, THEN RETURNED HOME. AT THE STORE THE KEY HAD WORKED FINE. WHEN I RETURNED HOME AND PUT THE CAR IN PARK THE KEY TO MY CAR WOULD NOT TURN OFF. I REPEATEDLY TRIED TO TURN THE CAR OFF, AND THE KEY REFUSED TO TURN OFF. I CALLED THE LOCAL VOLKSWAGON DEALERSHIP IN MARION, IL TO SEE IF I COULD GET SOME POSSIBLE FIXES, THE SERVICE TECHS WERE GONE FOR THE DAY SINCE IT WAS A SATURDAY. THE SALESMAN SAID HE WOULD CONTACT A TECHNICIAN TO SEE IF THEY HAD ANY FIXES FOR ME. HE CALLED ME BACK AND TOLD ME TO TRY HOLDING THE KEY FORWARD THEN LETTING IT SNAP BACK. I TRIED THIS A FEW TIMES AND IT DIDN'T WORK, SO I TOLD THEM I WOULD DROP THE CAR OFF. ONCE I GOT TO THE DEALERSHIP THE TECHNICIAN HAD CAME IN AND HE WAS ABLE TO GET THE KEY TRICK I WAS TOLD ABOUT TO WORK. I LEFT THE CAR WITH THEM AND THEY WERE TO LET ME KNOW WHAT THE ISSUE WAS ON MONDAY 6/13/2016. THE SERVICE MANAGER CALLED ME AND SAID IT WAS A ISSUE WITH THE STEERLOCK. HE ALSO SAID THEY KEPT THE PART IN STOCK BECAUSE THIS TYPE OF THING HAPPENS. I TOLD THEM TO GO AHEAD AND FIX IT. I HAVE NOW PICKED UP MY CAR AND IT TURNS ON AND OFF PROPERLY.

IGNITION SWITCH WILL NOT RELEASE THE KEY CAN NOT TURN OFF ENGINE( THREE TIMES THE WEEKEND OF 6 11 2016)

I AM HAVING TROUBLE GETTING MY KEY TO TURN OFF AGAIN. THE CAR WILL TURN ON WITH EASE BUT WHEN I PARK AND GO TO TAKE THE KEY OUT IT'S STUCK IN THE "ON" POSITION AND I HAVE A HARD TIME TURNING OFF TO GET THE KEY OUT OF THE IGNITION SWITCH. THE CAR WAS UNDER THE ORIGINAL MANUFACTURERS WARRANTY THE FIRST TIME THIS HAPPENED AND A LOCAL DEALER REPLACED THE IGNITION SWITCH JANUARY 2015. I AM NOW HAVING THE SAME ISSUE HOWEVER THE CAR IS OUT OF BOTH THE MANUFACTURER'S WARRANTY PERIOD AND ALSO THE 1YR. WARRANTY FOR THE REPLACEMENT SWITCH, AND BY ONLY 6 MONTHS I MIGHT ADD.

WHILE DRIVING VEHICLE WITH DSG TRANSMISSION IN NORMAL "DRIVE" (D) MODE THE TRANSMISSION WILL SHIFT INTO WHAT FEELS LIKE NEUTRAL WITH NO WARNING WHATSOEVER AND NO CLEAR WAY OF MAKING THE CAR DRIVEABLE AGAIN. CAR HAS TO COME TO A COMPLETE STOP WITH NO POWER AVAILABLE FOR TRANSMISSION TO RETURN TO WORKING CONDITION. HAPPENS INTERMITTENTLY IN VARYING DRIVING CONDITIONS SUCH AS WHILE CRUISING DOWN THE HIGHWAY OR WHILE DRIVING AT NORMAL COMMERCIAL STREET SPEEDS. TOOK IT TO DEALER BUT ISSUE COULD NOT BE REPLICATED.

WHILE PARKED, KEY GETS STUCK ON IGNITION AND WHILE TRYING TO TURN OF THE ENGINE. THERE IS ALSO MAJOR RESISTANCE WHEN TRYING TO TURN THE KEY TO THE "ON" POSITION TO START THE CAR. A FEW TIMES IT TOOK MORE THAN 20 MIN OF TRYING IN ORDER TO SUCCESSFULLY TURN OFF THE ENGINE AND REMOVE THE KEY, ALTHOUGH TURNING OFF THE CAR DOES NOT MEAN THE KEY WILL NOT BE STUCK.

KEY GETS STUCK AT TIMES AND CANNOT TURN THE CAR OFF. THE STEERLOCK KEEPS THE KEY FROM OPERATING. THIS HAPPENS WHEN THE CAR IS STATIONARY.THERE IS NO WAY TO STOP THE MOTOR WHEN THIS HAPPENS. THIS WAS REPAIRED ON 5/16/2016 WITH PART #5C6-905-841

FAULTY ENGINE COIL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN SYSTEM FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HORN SYSTEM NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY WHAT CAUSED THE HORN SYSTEM TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

AIRBAG LIGHT/SIGN ON THE DASHBOARD IS ALWAYS ON,CHARGING OUTLET NOT WORKING , VW LET US PAY $189.00 FOR DIAGNOSTIC AND WANT US TO PAY $500.00 FROM THE REFUND FOR THE CLASS ACTION LAWSUIT TO FIX THE AIRBAG PROB. THEY CLAIM IT WAS ELECTRICAL WIRING CHEWED BY RODENTS.

WHILE DRIVING WITH A TOTAL OF 26,415 MILES, THE MANUAL TRANSMISSION SUDDENLY FAILED. SPECIFICALLY, AFTER STOPPING IN FRONT OF MY SON'S SCHOOL ON A CITY STREET TO PUT CAR INTO REVERSE TO PARALLEL PARK, THE STICK SHIFT WOULD NOT GO INTO GEAR. I WAS STUCK IN THE ROADWAY AND HAD TO SOLICIT TWO MEN TO PUSH MY CAR TO THE SIDE OF THE ROAD TO AWAIT TOWING TO THE DEALERSHIP UNDER THE 3 YEAR WARRANTY. COME TO FIND OUT VW DOES NOT WARRANTY THE CLUTCH EXCEPT FOR THE SLAVE CYLINDER, AND THUS CONSIDERS ALL OTHER MECHANICAL FAILURE TO BE USER WEAR AND TEAR. I HAVE NOTED MANY JETTA OWNERS ON THE INTERNET COMPLAINING OF THE SAME PROBLEM WITH AS FEW AS 2930 MILES DRIVEN. IN 30 YEARS OF DRIVING A MANUAL TRANSMISSION, THE PAST 13 IN VWS, I HAVE NEVER HAD ANY CLUTCH PROBLEMS, ISSUES, WORK OR REPLACEMENTS. I AM STILL WAITING FOR THEM TO OFFICIALLY "DIAGNOSE" THE PROBLEM AFTER AGREEING TO PAY $500 TO TAKE OUT AND EXAMINE THE TRANSMISSION, AND BEAR THAT COST AND ALL OTHER PARTS/LABOR IF THEY DETERMINE THE CAUSE IS ANYTHING BESIDES THE SLAVE CYLINDER. YET MY PROBLEM IS NOT WITH THE CLUTCH BUT ENGAGING THE STICK INTO GEAR AND THUS UNLIKELY TO BE DIAGNOSED AS THE SLAVE CYLINDER. CLEARLY THERE IS A HISTORY OF SHODDY OR CHEAP CLUTCH PARTS FOR WHICH VW FAILS TO TAKE RESPONSIBILITY AND INSTEAD SHIFTS COSTS ONTO ITS CUSTOMERS CLAIMING USER WEAR AND TEAR. AFTER FAILING PREY TO THE FAULTY SUNROOF PROBLEM IN A PRIOR 2003 GLI AND PAYING TO FIX IT MYSELF AFTER EIGHT YEARS OF DEALER BANDAIDS AND MISSING THE CLASS ACTION LAWSUIT, YOU WOULD THINK I WOULD HAVE LEARNED AND BOUGHT SOMETHING ELSE.

TAKATA RECALL" AFTER I GOT MY LAST RECALL FIXED THAT DAY WHEN I GOT INTO MY CAR MY LOCKS IN MY CAR STARTED TO LOCK BY THEM SELVES CONTINUOUSLY . WHEN I GOT BACK TO WORK I CALLED THEM AND THEY HAD ME GO BACK TO THE VW DEALERSHIP WHERE THEY LOOKED AT IT WASN'T FOR SURE WHY THIS WAS HAPPENING AND TELL ME TO BRING IT BACK AT A LATER DATE SO THEY CAN LOOK AT IT . IT IT STOP DOING IT AGAIN FOR A WHILE UNTIL IT GOT RAINING AND HUMID . IT SEEMS LIKE IT GETS THIS WAY WHEN IT'S RAINY AND HUMID! THE DOOR LOCKS CONTINUE TO CLICK AS IF I'M PRESSING THEM MYSELF TO UNLOCK/LOCK THE DOORS . I READ ONE OF THE RECALLS ON THE AIRBAG ELECTRICAL RECALL AND WAS WONDERING IF WAS TIED INTO THAT?

I WAS DRIVING ON THE HIGHWAY, ,AND THE GLOW PLUG LIGHT STARTED FLASHING, THEN THE ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER VEHICLE. THE DEALERSHIP FOUND THE INTERCOOLER AND THE CHARGE AIR PRESSURE SENSOR NEEDED REPLACEMENT BECAUSE IT HAD SNOW AND ICE ON IT, AND SHORTED OUT THE SENSOR WHICH IN TURN FRIED ALL THE WIRING. I NOTIFIED VW AS TO THE PROBLEM, THEY TOLD ME DUE TO OUTSIDE INFLUENCE THEY WOULD NOT COVER THIS SERVICE. IT COST $1342.00 FOR THE REPAIR.

KEY STICKS IN IGNITION LOCK AND UNABLE TO REMOVE. WENT TO DEALER AND TOLD IT HAPPENS, NO RECALL, AND WILL COST OVER $400.00 TO FIX.

I HIT A TREE ON A CITY STREET AND THE AIRBAG DID NOT DEPLOY THAT TIME EITHER AND I HAD A CUT ON MY HEAD I HAD INJURY TO MY KNEE AND MY ACHILLES TENDON BOTH OF WHICH RESULTED IN SURGERIES. I HAVE HAD TWO OTHER ACCIDENTS SINCE NEITHER TIME NEITHER I HAVE HAD TWO OTHER ACCIDENTS SINCE AND THE AIR BAGS DID NOT DEPLOY. BOTH OF THOSE WERE IN PARKING LOTS. I AM 84 AND HAVE FALLEN TWICE SINCE THE ACCIDENT BECAUSE OF MY INJURIES AND SUSTAINED HEAD TRAUMA AND MEMORY LOSS. I WILL TRY TO LOCATE THE ACCIDENT DATE. IT WAS IN 2016.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. THE VEHICLE WAS REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 07/14/16*LJ

TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, OTHER DOORS LOCKED BUT THIS DOOR STILL CAN OPEN.

1/7/2016.CLEAR MORNING, 25 DEGREES OUT, STARTED VEHICLE, WARMED UP FOR 20 MINUTES BEFORE GETTING READY TO LEAVE. DROVE CAR TO END OF STREET WHEN CAR ENGINE STARTED TO SOUND LIKE IT WAS OUT OF OIL AND IT STALLED. BROUGHT TO LOCAL VW DEALER, WAS TOLD THAT INTERCOOLER CRACKED FROM ICE BUILD UP AND THAT ONE GLOW PLUG WAS DAMAGED AS A CHUNK OF ICE ENTERED ONE ENGINE CYLINDER. WAS QUOTED $1200 DOLLAR REPAIR NOT COVERED BY VW EVEN THOUGH A TSB HAS BEEN IN EFFECT WITH AN IMPROVED INTERCOOLER REPLACMENT. THIS HAS BEEN A PROBLEM WITH VW SINCE THEIR 2009 MODEL YEAR. MY FAMILY ALSO OWNS ANOTHER 2013 VW WITH ONLY 26,000 MILES AND IT HAS EXPERIENCED SIMILAR SYMPTOMS DESCRIBED BY HUNDREDS OF COMPLAINTS ON VW FORUMS OF NOT STARTING OR STALLING WHEN PUT IN GEAR OR AT A STOP LIGHT, POSSIBLE INDICATIONS OF ICING IN THE INTERCOOLER SYSTEM. WAS TOLD FROM THE DEALER THE ONLY WAY THE INTERCOOLER GETS REPLACED UNDER WARRANTY IS AFTER IT FREEZES AND ENGINE DAMAGE OCCURS AND ONLY IF IT OCCURS BEFORE 36,000 MILES. I HAVE READ WHERE ENGINE DAMAGE FROM ICE BUILD UP IN THE TURBO INTERCOOLER SYSTEM HAS COST OWNERS OVER $6000 IN REPAIRS IF OCCURS AFTER THE WARRANTY EXPIRES. THAT MEANS VW OWNERS PAY ROUGHLY 25% OF THE MSRP OF THE VEHICLE IF THE INTERCOOLER ICES UP SIGNIFICANTLY, WHICH THE MANUFACTURER ADMITS COULD RESULT FROM NORMAL OPERATION. READING NUMEROUS COMPLAINTS OF ENGINES KNOWN TO HYDRO-LOCK AT FREEWAY SPEEDS WHEREBY DRIVER LOSE THE ABILITY TO SAFELY OPERATE THE VEHICLE IS A HAZARD THAT ENDANGERS ANYONE NEAR THIS VEHICLE WHEN AN ICE CHUNK STOPS THE ENGINE ABRUPTLY. SINCE THE MANUFACTURER HAS DEVELOPED A COLD WEATHER KIT FOR DEALERS TO INSTALL WITH SPECIFIC PROCEDURES FOR REPAIR IT SHOULD BE CLASSIFIED AS A RECALL WHEN THERE IS NO WARNING IF AND WHEN THE CAR MIGHT STOP RUNNING WHICH COULD RESULT IN DEATH DEPENDING ON WHEN THE INTERCOOLER ICING OCCURS AND THE CAR STOPS MOVING.