2013 Volkswagen Jetta Speed Control & Cruise Problems

I WAS DRIVING AND MY CAR STAYED GOING AT THE SPEED I WAS DRIVING IT WOULD NOT EXHILARATE OR BRAKE IT STAYED FROZEN FOR A COUPLE OF MINUTES

I HAVE HAD MULTIPLE EXPERIENCES AS OUTLINED IN COMPLAINT ID 10535696. I HAVE AN OPEN CASE WITH VW CORP, CASE NUMBER 130565794. I HAVE ASKED FOR THE NHTSA SERVICE BULLETIN 100552336, SERVICE TO BE PERFORMED ON MY CAR, AS I CONTINUE TO HAVE NEAR ACCIDENT MISSES DUE TO THE MISFIRE (WHICH HAPPENS WHEN THE AC IS ON) AND THE NON-RESPONSIVE GAS PETAL (WHEN THE AC IS OFF). VW CORP IS TRYING NOT TO ACKNOWLEDGE YOUR SERVICE BULLETIN AND REFUSES TO PERFORM THE SERVICE TO MY CAR. THEY STATED THAT THEY ARE NOT AWARE OF THE CONTENTS OF THE SERVICE BULLETIN. I HAVE INFORMED THEM AND HAVE DOCUMENTED ON MY SERVICE INVOICE THE SERVICE BULLETIN NUMBER AND MY COMPLAINT NUMBER. SO IF THEY WERE NOT AWARE BEFORE, THEY ARE NOW, BUT STILL DENY ME THE SERVICE OUTLINED IN YOUR SERVICE BULLETIN ID 100552336. THEY HAVE HAD MY CAR IN THEIR POSSESSION SINCE THE 23RD, THIS IS MY SECOND VISIT AND I NOW HAVE A CASE OPEN WITH VW CORP (SEE CASE NUMBER ABOVE). I CONTINUE TO BE UNABLE TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY DRIVING SITUATIONS. *TT

THIS IS AN UPDATE TO COMPLAINT NUMBER 10537724 THE SERVICE BULLETIN ID IS 01-13-14 THE NHTSA ID NUMBER IS 10052336 I APOLOGIZE FOR ANY CONFUSION. COMPLAINT NUMBER 10537724 SHOULD READ USING THE ABOVE SERVICE BULLETIN ID AND NHTSA ID NUMBER. *TT

I CONTINUE TO EXPERIENCE THE ISSUE OUTLINED IN COMPLAINT NUMBER [XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C (B)(6)., UNSAFE ACCELERATOR LAG GAS PEDAL DELAY NO RESPONSE, FROM MY VW JETTA. I AM TRYING TO GET A COPY OF THE SERVICE BULLETIN, TSB#01-13-14, NHTSA#10052336. EDMUNDS DIRECTS YOU TO ALL DATA DIY, ALLDATA.COM, TO GET TSBS. ALL DATADIY DOES NOT HAVE MY VEHICLE, 2013 VOLKSWAGEN JETTA, IN THEIR DROP DOWN LIST AND AS YOU WILL SEE IN THE ATTACHED EMAIL "THEY DO NOT HAVE THAT INFORMATION IN THERE DATABASE YET". SO I ASKED THEM FOR THE TSB 01-13-14, AKA NHTSA ID 10052336, FROM THE 2012 JETTA DATABASE, SINCE THIS TSB# SEEMS TO BE ASSOCIATED WITH MOST 2008-2013 MODELS OF VW JETTA, GOLF, RABBIT, BEETLE, EOS, CC, PASSAT, GTI, R32, TIGUAN, TOUAREG AND THE 2011 TOUAREG HYBRID. ACCORDING TO THE EMAIL REPLY FROM ALLDATADIY THERE IS NO SUCH SERVICE BULLETIN. WHEN DO THEY SYNC WITH YOUR SYSTEM? SHOULDN'T THEY HAVE THIS SERVICE BULLETIN. ATTACHED EMAIL: FROM ALLDATA SUPPORT FOR LOG ID:15679419 1 MESSAGE SUPPORT@ALLDATA.COM <SUPPORT@ALLDATA.COM> TUE, SEP 3, 2013 AT 1:30 PM TO: [XXX] REFERRING TO OUR CALL LOG ID:15679419 THANK YOU FOR CHOOSING ALLDATADIY.COM UNFORTUNATELY, THE INFORMATION YOU REQUESTED IS NOT AVAILABLE IN OUR DATABASE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED. THANK YOU, ALLDATADIY SUPPORT TEAM ****************************************************************************************** THANK YOU FOR GETTING BACK TO ME. I AM LOOKING ONE SPECIFIC SERVICE BULLETIN NHTSA ID 10052336 OTHERWISE REFERRED TO AS SERVICE BULLETIN 01-13-14 I KNOW THAT THIS SAME SERVICE BULLETIN EXISTS FOR THE 2012 JETTA. IS IT POSSIBLE TO JUST GET A COPY OF THE ONE SERVICE BULLETIN. HOW MUCH WOULD THAT COST. THANK YOU SO MUCH.*JB

I WAS TRYING TO MERGE ONTO HIGHWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO SLAM ON THE BRAKES AND LET THE TRAFFIC PASS BY, THEN PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 40 MILES AN HOUR. I HAVE NOTICED THAT THE CAR WILL BE IN 6 GEAR AT VERY LOW SPEEDS AND FAILS TO DOWN SHIFT WHEN THE GAS IS PRESSED. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS. *TR

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND IT WOULD ENGAGE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES AND THEY INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE FAILURE MILEAGE WAS NOT AVAILABLE.