2014 Volkswagen Jetta Fuel System Problems

This letter is not that I've had a component failure, but that I am concerned about the published failure rate of my Bosch CP4, high pressure fuel pump. I've read multiple horror stories of people who had catastrophic fuel pump failure on their diesel car or truck. I just came to my attention that on June 15, 2022, the NHTSA and Chrysler have issued a recall for the CP4 fuel pumps that were installed on Jeep Grand Cherokees 2014-2020, and Ram 1500s 2014-2019, all of them had the 3.0L diesel engines. It is my assertion that if the NHTSA has issued a recall because of those afore mentioned fuel pumps, that your office should do the same for the VW cars that have the Bosch CP4 diesel fuel pump as well. In your letter dated June 15, 2022, address to Karen Blaesser at Chrysler(campaign number 22V-406), it states the the fuel pump can fail introducing internal debris into the fuel system, potentially resulting in fuel stavation. It goes on to say that the consequence of that fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash. I would like to ask the NHTSA to make the same ruling on the VW vehicles that have the CP4 fuel pumps. I have heard that pump failure will result in thousands of dollars in repair costs to get the car back on the road. Another important fact that should be interjected is the fact that VW or the Volkswagen Audi Group should have known that the pumps would prematurely fail because of the Ultra Low Sulfur diesel fuel that we have in the USA. Over in the EU, they use a different formulation of diesel fuel, one that offers better lubricity for the fuel pumps. In 2006, the Federal Government mandated the use of that ULSD fuel. Another important fact to consider is that VW replaced their reliable CP3 fuel pumps for the newer CP4. That change was a cost saving measure that has cost many consumers a lot of money.

GOT THIS CAR FOR MY 16 YEAR OLD SON. IT KEEPS STALLING WHILE HE IS DRIVING AND ALSO WHILE IDLING. BEEN TO SHOP 2 TIMES. HAVE REPLACED FUEL PUMP AND CRANKSHAFT AND IT STILL DOESN'T WORK RIGHT AND I'M OUT $1200 IN REPAIRS! SERVICE CANNOT FIGURE OUT WHAT IS GOING ON. THEY HAVE HAD THE CAR A WEEK....THEN 2 WEEKS...AND IT STILL IS STALLING. THIS IS A LIFE THREATENING SITUATION. I HATE THIS CAR AND FEEL ABSOLUTELY RIPPED OFF BUYING IT USED. IF SOMETHING HAPPENS TO MY CHILD BECAUSE OF THIS STALLING ISSUE, VW IS GOING TO BE HELD RESPONSIBLE. I HAVE SEEN YEARS AND YEARS OF COMPLAINT ABOUT THIS ISSUE ONLINE AND NO ONE HAS EVER GOTTEN A RESOLUTION. THIS IS UNACCEPTABLE.

VEHICLE HAS ANOTHER FUEL RAIL ISSUE. THIS WAS PART OF A COUPLE OF RECALLS AND THE VEHICLE WAS "REPAIRED" IN THE PAST BY VW. HOWEVER, THE FUEL RAIL HAS FAILED AGAIN AND VW WILL NOT HONOR THE RECALLS OR PAY FOR THE REPAIR. THIS KNOWN DEFECT IS A SAFETY HAZARD AND CAN CAUSE THE VEHICLE TO CATCH ON FIRE. SEE RECALLS #24BI WHICH WAS REPLACED BY #24BL.

AFTER FUELING CAR WILL NOT START. ALSO FUEL LINE APPEARS TO BE HANGING

FUEL PUMP REPLACED. ELECTRICAL SYSTEM FAILED. PROBLEMS STARTED AT 54,000 MILES. NO LETTER FOR A RECALL!

FUEL PUMP NEEDED TO BE REPLACED. ELECTRICAL SYSTEM FAILURE.

THE CAR LOST ACCELERATION, FELT LIKE DRIVING WITH THE E-BRAKE ON. GLOW PLUG INDICATOR LIGHT ON DASH FLASHES. DROVE ABOUT 3 MORE MILES TRYING TO MAKE IT TO MY MECHANIC IN TOWN, BEFORE IT COMPLETELY DIED. TOWED TO DEALERSHIP WHO RECOMMENDED A COMPLETE FUEL SYSTEM REPLACEMENT FOR $6500.00!

VOLKSWAGEN JETTA BEGAN EXPERIENCING RATTLING/SHAKING IN IDLE, DIED MULTIPLE TIMES, IN THE MIDDLE OF DRIVING IT! SPECIFICALLY WHEN SLOWING DOWN APPROACHING A TRAFFIC LIGHT OR STOP SIGN.

RUST-ROTTED FUEL LINE CLAMP FAILURE RELEASED GASOLINE FUMES: I SMELLED RAW GASOLINE FUMES AFTER OPENING THE RIGHT PASSENGER DOOR TO LET OUT A PASSENGER AFTER DRIVING ABOUT A HALF A MILE FROM A COLD START. A MECHANIC TRACED THE FUMES TO A RUST-ROTTED CLAMP ON THE FUEL LINE THAT WAS ALLOWING RAW GASOLINE FUMES TO ESCAPE. HE SAID THE CLAMP WAS ON THE PASSENGER SIDE 'ON THE LINE THAT GOES TO THE INJECTOR FUEL RAIL NEAR THE FIREWALL.' I COLLECTED PART OF THE FAILED CLAMP FROM THE MECHANIC. IT APPEARED TO BE RUSTED AND OF AN INFERIOR MATERIAL NOT APPROPRIATE FOR SAFE USE ON A FUEL LINE. I HAVE PHOTOGRAPHED IT FROM TWO ANGLES.

MY JETTA'S FUEL RAIL IS LEAKING AROUND THE SEAL TO THE FUEL INJECTOR(S) AND IS CURRENTLY LEAKING FUEL INTO MY ENGINE COMPARTMENT. I BROUGHT THIS IN 16 MONTHS AGO AND MY DEALER SAID THEY COULD NOT FIND THE ISSUE. I HAVE RECENTLY BROUGHT IT BACK IN AND FOUND OUT THE 2014 JETTA WAS RECALLED FOR THIS EXACT ISSUE BUT THE DEALER IS CLAIMING MY VIN IS NOT COVERED. IS THERE ANYTHING I CAN DO ABOUT THIS?

FLASHING GLOW PLUG LIGHT WITH CHECK ENGINE LIGHT THEN DIED IN TRAFFIC, WOULD NOT RESTART. DEALER DIAGNOSED: DIESEL HIGH PRESSURE FUEL PUMP CATASTROPHIC FAILURE. PUMP DEBRIS CONTAMINATES FUEL SYSTEM, REQUIRING REPLACEMENT OF FUEL INJECTORS, LINES, LOW PRESSURE PUMP, AND CLEANING FUEL TANK. ESTIMATED COST $6,700.

THE CAR BROKE DOWN JUST AFTER A DASH LIGHT CAME ON; LITERALLY JUST STOPPED RUNNING. THE CAR WOULD CRANK BUT WOULD NOT TURNOVER. THANK GOODNESS I WAS ABLE TO GET OFF THE ROAD AND OUT OF HARMS WAY. THE VEHICLE WAS TOWED TO THE LOCAL VW DEALERSHIP AND THEY DIAGNOSED. THE GENTLEMAN I SPOKE WITH STATED THEY DID NOT EVEN RUN THE DIAGNOSTIC BECAUSE THEY CHECK THE HIGH PRESSURE FUEL PUMP FIRST. WHEN THEY CHECKED IT, THEY FOUND "METAL SHAVINGS" AND QUOTED A COMPLETE REBUILD OF THE SYSTEM BECAUSE "THEY DO NOT KNOW HOW FAR THE METAL SHAVINGS" TRAVELED. THE CAR IS OUT OF THE MANUFACTURE WARRANTY BUT THE MECHANIC STATED HE USUALLY SEES EXTENDED WARRANTIES ON THIS TYPE OF ISSUE. NOT ONLY DOES THIS CAR FALL UNDER THE EMISSIONS LAWSUIT, NOW THIS.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VOLKSWAGEN OF DOWNTOWN LA, LOCATED AT 1900 S FIGUEROA ST LOS ANGELES, CA 90007) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 92,400.

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 50 MPH, the vehicle started jerking and lost motive power. The contact stated that the check engine warning light was blinking. The vehicle was taken to the dealer and the spark plugs were replaced, but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 15V028000 (Fuel System, Gasoline) and referred the contact to the dealer for assistance. The dealer was contacted but no assistance was not provided. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall. The failure mileage was 30,000.

1. ENGINE STOPPED RUNNING WHILE TRAVELING ON SURFACE STREETS 35 MPH. 2. GLOW PLUG WARNING LIGHT APPEARED ON DASH 3. VEHICLE COASTED TO STOP AT CURB, UNABLE TO RESTART 4. TOWED TO DEALERSHIP, VEHICLE DIAGNOSED WITH CATASTROPHIC FAILURE OF HIGH PRESSURE FUEL PUMP 5. CURRENTLY UNDER WARRANTY REPAIRS FOR ENTIRE FUEL SYSTEM 7-$10000. *TR

AFTER FILLING UP OUR JETTA TDI WITH DIESEL GAS WE LEFT THE STATION AND THE CAR'S GLOW PLUG LIGHT CAME ON ABOUT 3 MILES DOWN THE ROAD. I PULLED OVER TO CHECK WITH THE MANUAL TO FIND OUT WHAT TO DO. I SAID TO TAKE THE CAR TO THE DEALER AS SOON AS POSSIBLE. WHEN TRYING TO RESTART THE CAR THE CHECK ENGINE LIGHT ALSO CAME ON AND IT TOOK SEVERAL ATTEMPTS TO RESTART THE CAR. I PULLED BACK ONTO THE HIGHWAY AND MY CAR WOULD NOT ACCELERATE OVER 40 MPH AND FELT VERY SLUGGISH. I QUICKLY PULLED INTO THE NEAREST TURN OUT AND CALLED FOR A TOW TRUCK. THE CAR WAS TOWED TO THE DEALER THE FOLLOWING DAY AS IT WAS A NEW 2014 WITH 11,000 MILES. I WAS CALLED BY THE DEALER AND TOLD THE GAS WE PUT IN THE CAR WAS "CONTAMINATED" AND THE ENTIRE FUEL SYSTEM WOULD HAVE TO BE REPLACED. OUR GAS RECEIPT SHOW THAT WE PUT DIESEL GAS INTO THE CAR. WE WENT BACK TO THE GAS STATION (CHEVRON) AND SPOKE WITH THE MANAGER. HE STATED THAT THEY DID NOT HAVE COMPLAINTS ABOUT THEIR GAS FROM OTHER CUSTOMERS. *TR

REF: NHTSA ACTION NUMBER PE10034. REGARDING MY 2014 JETTA TDI (DIESEL): FUEL TANK WAS APPROXIMATELY 3/4 FULL. FILLED REMAINDER (APPROX. 1/4 TANK, 3.5 GALLONS) WITH ULSD AUTO DIESEL FUEL AT A SERVICE STATION IN PORTAGE COUNTY, OH. I NOTICED AN ALMOST IMMEDIATE LOSS OF APPROX. 4 MPG IN FUEL ECONOMY. AFTER RESEARCHING THE ISSUE ON VARIOUS VOLKSWAGEN TDI/DIESEL INTERNET DISCUSSION FORUMS (IN ADDITION TO VARIOUS CHEVY AND/OR FORD DIESEL PICKUP TRUCK INTERNET DISCUSSION FORUMS), THE SYMPTOMS SEEMED TO COINCIDE WITH DAMAGE TO THE BOSCH CP4 HPFP (HIGH-PRESSURE FUEL PUMP). SYMPTOMS INCLUDE: -- LOSS OF FUEL ECONOMY. -- MINOR HESITATION EVEN ON SMOOTH, LEVEL ROADS THAT GETS WORSE OVER TIME. -- PRESENCE OF METAL "FLAKES" OR "SHAVINGS" IN THE FUEL FILTER CANISTER AND OTHER PARTS OF THE FUEL DELIVERY/RETURN SYSTEM. -- I DROVE THE VEHICLE TO THE POINT OF PURCHASE (AN OFFICIAL VOLKSWAGEN DEALER), AND REQUESTED THEY PROVIDE ME WITH A VISUAL INSPECTION OF THE FUEL FILTER AND FUEL FILTER CANISTER. THIS INSPECTION CONFIRMED THE PRESENCE OF NAKED-EYE-VISIBLE CONTAMINATING PARTICLES (SUSPECTED TO BE ALUMINUM METAL "FLAKES" OR "SHAVINGS") IN THE FUEL FILTER CANISTER, AND POSSIBLY OTHER PARTS OF THE FUEL DELIVERY/RETURN SYSTEM. DUE TO THE FUEL DELIVERY/RETURN SYSTEM DESIGN, THESE METAL "FLAKES" OR "SHAVINGS" CAN BE RE-INTRODUCED INTO THE HIGH PRESSURE FUEL PUMP WITHOUT BEING TRAPPED BY THE FUEL FILTER, CAUSING FURTHER DAMAGE TO THE HPFP AND CASCADING CONTAMINATION (GENERATION OF ADDITIONAL METAL "FLAKES" OR "SHAVINGS"). ONCE FUEL FLOW THROUGH THE HPFP, FUEL ACCUMULATOR RAIL, AND INJECTORS BECOMES SUFFICIENTLY RESTRICTED BY CONTAMINANTS, THE HPFP CAN FAIL CATASTROPHICALLY, RESULTING IN A SUDDEN LOSS OF ENGINE POWER. THIS, IN TURN, CAN LEAD TO A LOSS OF VEHICLE CONTROL DUE TO THE ABSENCE OF POWER STEERING. CASE OPENED WITH VW CUSTOMER CARE. *TR

FROM A COMPLETE STOP, PUSHED THE ACCELERATOR AND NOTHING HAPPENED FOR 4 TO 5 SECONDS. TRIED AGAIN AND THE CAR SLOWLY ROLLED FORWARD ONLY TO HAVE THE ACCELERATOR NOT WORK AGAIN ALMOST CAUSING THE CAR TO BE T-BONED IN AN INTERSECTION. THIS HAPPENED SEVERAL TIME THAT DAY. FOOT WAS NO WHERE NEAR THE BRAKE PEDAL. THIS HAS OCCURRED SEVERAL TIMES SINCE AND 5-24-14 HAPPENED AGAIN ALMOST CAUSING US TO GET HIT CROSSING TRAFFIC. 2 DEALERSHIPS HAVE YET TO DUPLICATE IT AND WILL GO IN AGAIN 6-3. THIS CAR IS DANGEROUS TO DRIVE, SO MUCH IT HAS SAT TWICE A WEEK AT A TIME. IT IS NOT A TURBO OR DIESEL RESPONSE. THERE IS A HUGE PROBLEM WITH THIS CAR. *TR