2015 Volkswagen Jetta Complaint Log

THIS VEHICLE'S VIN REPORT SHOWS NO OPEN RECALLS. YET I SMELL FUEL IN THE CABIN AND HAVE ON MULTIPLE OCCASIONS SEEN EVIDENCE OF FUEL LEAKED ON THE GROUND. OTHER 2015 JETTAS DO HAVE RECALLS FOR A FUEL RAIL LEAK. MY VEHICLE APPEARS TO HAVE THE SAME SAFETY ISSUE. I BELIEVE MY VEHICLE SHOULD ALSO BE INCLUDED IN THE SAFETY RECALL. I ASK YOU TO INCLUDE IT IN THE EXISTING SAFETY RECALL. THANK YOU. *TR

RECEIVED SAFETY RECALL LETTER FROM VW OF AMERICA. AS INDICATED IN LETTER, I'VE EXPERIENCED REFUELING ISSUES; I TRIED TO CONTACT SERRAMONTE VW FOR SERVICE. NOT ONLY WAS I UNSUCCESSFUL IN GETTING THROUGH TO THE SERVICE DEPARTMENT, THEIR WEBPAGE FOR INITIATING SERVICE REQUESTS IS CURRENTLY INACTIVE. HOPING YOU WILL NOTIFY SERRAMONTE VW TO BE ACCESSIBLE SO AS TO RESPOND TO SAFETY RECALLS. THIS IS MY EXPERIENCE BUT THERE ARE LIKELY OTHER OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE OF GETTING IN TOUCH WITH SERRAMONTE VW. THE DEALERSHIP SHOULD NOT BE SO BUSY AS TO NOT RECEIVE PHONE CALLS.

THE AIRBAG LIGHT CAME ON. DEALERSHIP SAYS THE AIRBAG MODULE CONTROLLER 4M0959339A03A AND PASSENGER SEAT SENSOR ARE BAD 5C6959340B. ORDERED NEW MODULE, DEALERSHIP ASKED FOR VIN AND SAID THERE IS A SERVICE BULLETIN FOR PART ORDERED. MAYBE SOMETHING WRONG WITH IT THEY SAID. THE VEHICLE WAS IN MOTION WITH NO PASSENGERS WHEN AIRBAG LIGHT WHEN ON INDICATING MALFUNCTION. *TR

Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. This creates an unsafe driving condition. The vehicle previously received recall repairs for the camshaft (23R1) and ECM software (24DR). Despite these recall repairs being completed, the same symptoms persist, indicating the recall may not have fully resolved the defect. I reported this issue to Volkswagen Customer CARE under case number [XXX], but the concern remains unresolved. I am filing this complaint to document that this is an ongoing safety concern, post-recall, that has not been resolved by Volkswagen. I request NHTSA to review this unresolved post-recall safety issue and ensure Volkswagen investigates whether the original recall repairs fully corrected the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAD MY INCEDANT ON THE FREE WAY, LAST NIGHT, STILL KIND OF SHOOKEN UP. MY TIRES BLEW ON A SPEED LIMMIT MPH RAN THROUGH PAVEMENT DEFECT CAUSING THE AIR BAG CENSOR HAS BEEN TRIGGERED WITCH SHOULD OF DEPLOYED THE BAGS TO SAVE ME FROM POSSIBLE INJERY MY BE DEATH, THANK GOD IT WAS OK NO ONE OR AUTO WAS INVOLVED..

DRIVING ON FREE WAY 210 CATCHING ON RAMP 5 S FRE WAY BOTH FRONT AND BACK LEFT TIRES EXPLODED ON DRIVER SIDE AIRBAGS DID NOT DEPLOY AT INPACT THE MODGILE WAS DEFECTED I WAS SO SHOKED SCARED BUT MY SENSOR WAS ON., ANT THE HEAT COMING OUT OF THE DASH BOARD AND STEERING AND UN SURE CONFUSION. *TR

JUST SECONDS AFTER THE EPC LIGHT CAME ON (I DIDN'T KNOW WHAT IT MEANT) MY BRAKES WENT OUT. THE BRAKE PEDAL WAS STIFF AND MY CAR HAD NO RESPONSE IN SLOWING DOWN. LUCKILY I HAD BEEN IN A POSITION WHERE THERE WAS TIME AND SPACE TO REACT AND TO SLOW DOWN USING THE E BRAKE. JUST MINUTES EARLIER I HAD BEEN ON THE HIGHWAY, AS WELL AS IN SOME CITY TRAFFIC - IF I LOST MY BRAKES AT ANY OTHER MOMENT THINGS COULD HAVE BEEN DEADLY. VW ENDED UP SWAPPING OUT THE ENTIRE ENGINE. THE CAMSHAFT HAD BROKEN IN HALF. I WAS TOLD BY THE TECHNICIAN THAT THIS WAS RELATED TO SOME SORT OF RECALL ISSUE THEY HAD IN THE PAST, BUT I DON'T KNOW ANYTHING MORE THAN THAT. I'M VERY TROUBLED THAT A LESS THAN 2-YEAR-OLD CAR WITH 16K MILES ON IT CAN HAVE SUCH A SUDDEN AND SERIOUS MALFUNCTION. PLEASE ADVISE AND ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. OH AND TO MAKE THINGS WORSE, I WAS ON MY HONEYMOON...

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE AT A RED LIGHT, THE ENGINE SUDDENLY REVVED AND THE BRAKES FAILED TO STOP THE VEHICLE FROM MOVING, THE VEHICLE ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,907. THE VIN WAS NOT PROVIDED.

BOUGHT A 2015 JETTA SE IN SEPTEMBER OF 2015. VEHICLE WAS ONLY SERVICED BY A LICENSED DEALERSHIP IN MARYLAND, AND HAD JUST HAD IT'S 20,000 SERVICE. TOLD THE TIRES WERE FINE, AND DEALER ROTATED THEM. WHILE DRIVING IN A PARKING LOT AT 5-10 MPH, THE TWO PASSENGER TIRES BLEW OUT FROM THE SIDEWALL WITH A LOUD POPPING SOUND. NO OBSTACLES, OR NAILS/GLASS ETC. IN THE ROAD, AND NOTHING WAS RAN OVER. TIRES ONLY HAD 20,500 MILES ON THEM, AND WERE RATED 8/32 BY THE DEALER TWO WEEKS AGO AT THE SERVICE APPOINTMENT. UPON RESEARCHING, THERE ARE NUMEROUS COMPLAINTS ABOUT THESE TIRES, MADE BY CONTINENTAL, BLOWING OUT ON THE SIDEWALL. IT HAS HAPPENED ON HIGHWAYS AND CAUSED CRASHES AND INJURIES, AND THEY SHOULD BE RECALLED BEFORE MORE FOLKS GET HURT. WE WERE LUCKY THAT IT HAPPENED IN A PARKING LOT AT A VERY LOW SPEED, AND I HAVE REPLACED ALL 4 WITH SAFE TIRES FOR MY DAUGHTER. PLEASE INVESTIGATE WHY THIS TIRE HAS A LONG TRACK RECORD OF BBB AND VARIOUS COMPLAINTS ABOUT THE TIRES BLOWING OUT THROUGH THE SIDEWALL AT LOW MILEAGE FOR NO APPARENT REASON. VOLKSWAGEN DID NOT TAKE OWNERSHIP OR REPLACE THE TIRES AND CONTINENTAL PUT US ON HOLD INDEFINITELY. I AM OUT $70 FOR A TOW, AND $600 FOR THE NEW TIRES BUT LUCKILY NO ONE WAS INJURED, THANK YOU. *TR

THE PROBLEM IS THE CLUTCH FAILURE IN THE 6 SPEED TRANSMISSION.. THIS IS THE SECOND TIME THE CLUTCH HAS FAILED, PREVENTING THE CAR GOING INTO GEAR. IT LEFT US STRANDED. THIS WAS ACCOMPANIED BY A SLIGHT BURNING ODOR. WE FEEL THIS LEAVES US IN DANGER AND IS A SAFETY HAZARD. WE HESITATE TO DRIVE IT ON ANY LONG TRIP. VW WARRANTS THE CAR FOR 3 YEARS OR 36,000 MILES. THE WARRANTY STATES THAT CLUTCH REPLACEMENT DUE TO WEAR IS EXCLUDED FROM THE WARRANTY. HOWEVER, I EXPLAINED TO ALL THAT WE HAVE HAD 6 AUTOS WITH STANDARD TRANSMISSIONS OVER A PERIOD OF ABOUT 60 YEARS AND HAVE NEVER HAD A CLUTCH FAIL ON US. THE CLUTCH IS A VERY TOUGH COMPONENT OF ANY CAR. VW HAS REFUSED TO REIMBURSE US FOR THIS LAST FAILURE AFTER MANY REQUESTS. MY CONTENTION IS THAT THE CLUTCH FAILURE MUST BE DUE TO SOME MECHANICAL FACTOR BEYOND OUR UNDERSTANDING. WE RECEIVED PARTIAL REIMBURSEMENT FOR THE FIRST FAILURE, BUT THAT OBVIOUSLY DID NOT SOLVE THE PROBLEM. I ASKED FOR AND HAVE RETAINED THE DAMAGED COMPONENTS IN CASE THEY ARE NEEDED.

MY VEHICLE HAD A SAFETY RECALL (23R1/CAMSHAFT) WHICH ONLY HAD THE SOFTWARE UPDATED TO CORRECT THE PROBLEM OF THE CAMSHAFT FAILING AND LOOSING POWER BRAKES. WE HAD THIS DONE IN MARCH OF 2016. I WAS DRIVING HOME AT ABOUT 30 MPH AND TOUCHED THE BRAKES TO TURN AND THEY WERE HARD. FORTUNATELY I WASN'T GOING TOO FAST AND BECAUSE I WAS GETTING READY TO TURN AND WAS ABLE TO COAST TO STOP IN FRONT OF MY HOME. WE HAD THE CAR TOWED TO THE DEALERSHIP AND THEY DIAGNOSED A CAMSHAFT FAILURE. WE HAVE BEEN INFORMED THE VEHICLE IS FIXED WITH THE SAME PART. OBVIOUSLY A SOFTWARE UPDATE IS NOT GOING TO FIX THE PROBLEM IF VOLKSWAGEN IN USING THE SAME CAMSHAFT TO REPAIR. VOLKSWAGEN IS PUTTING MANY LIVES AT RISK WITHOUT A FIX TO THIS PROBLEM. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND DO NOT WANT TO PUT MY FAMILY IN A VEHICLE THAT WE FEEL IS A TICKING TIME BOMB. WE COULD BE KILLED OR INJURED NOT TO MENTION OTHER PEOPLE IF WE ARE INVOLVED IN AN ACCIDENT. I HAVE CONTACTED VOLKSWAGEN AND THEY HAVE NO FIX FOR THIS PROBLEM. THIS A SERIOUS SAFETY ISSUE AND I HAVE REPORTED THIS TO VOLKSWAGEN AND TOLD THEM I WANT THEM TO BUYBACK THE VEHICLE, NO ONE WOULD FEEL SAFE DRIVING THIS VEHICLE ESPECIALLY ON THE HIGHWAY AT 70 MPH.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A CRACKING AND GRINDING NOISE PRESENT WHEN DEPRESSING THE BRAKE PEDAL AND THE VEHICLE WOULD NOT IMMEDIATELY STOP CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN IN THE VEHICLE WOULD NOT SOUND. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT EXPERIENCED THE SAME FAILURE WITH PREVIOUSLY OWNED VOLKSWAGEN JETTAS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 10,000.

THE CAMSHAFT LOBE HAS THE POTENTIAL TO UNEXPECTEDLY SHEAR OFF FROM THE CHAMSHAFT. VW'S REMEDY IS A SOFTWARE UPDATE. IT SEEMS THE CAMSHAFT SHOULD BE REDESIGNED INSTEAD. HOW WILL A SOFTWARE UPDATE FIX THIS ISSUE?

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS POWERED OFF WITH THE WINDOWS ROLLED DOWN, THE CONTACT REACHED INTO THE VEHICLE AND THE WINDOW ROLLED UP AND SQUEEZED THE CONTACT. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 160250974. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000 *TT*JB

EVERY 600 - 700 MILES DRIVING THE ENGINE OIL SIGN COMING UP (NEED TO ADD 1/4 OIL EVERY 600 MILES). I TOOK THE CAR TO THE DELERSHIP THEY LOOK AT IT SAID IT IS NOT THEIR PROBLEM. I DON'T KNOW WHAT TO DO EVERY MONTH I NEED TO ADD OIL IN THE ENGINE. THIS ABSOLUTLY MANUFACTURING PROBLEM THEY DON'T WANT FIX IT.

WHEN I PULL OUT THE ENGINE OIL DIPSTICK THERE IS A SHARP EDGE AT THE END OF THE STICK. I ALMOST CUT MY FINGER AS I WIPE IT OFF WITH A PAPER TOWEL. I THINK THIS IS A QUALITY CONTROL PROBLEM. THERE SHOULD BE NO BURR OR SHARP EDGE ON THE END OF THE OIL DIP STICK. EVENTUALLY AS I PULL OUT THE STICK AND PUTTING BACK IN. THIS MIGHT RUB OFF THE INTERNAL PLASTIC TUBING OVER THE YEAR WHICH WILL CAUSE WEAR BY CHECKING THE OIL LEVEL. ONE THING FOR SURE I DID REMOVE THE BURR BY FILING DOWN LIGHTLY TO PREVENT INJURY IN THE FUTURE BUT SHOULD HAVE NOT DONE IN THE FIRST PLACE. PLEASE TELL VW TO IMPROVE IT QUALITY CONTROL ON THE OIL DIP STICK.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, THE ELECTRONIC POWER CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.

DRIVER WAS BEING POISONED BY CARBON MONOXIDE WHILE DRIVING THE VEHICLE DUE TO A EXHAUST LEAK. DRIVER BECAME ILL AT LEAST 2 WEEKS AGO BUT POSSIBLY HAS BEEN EXPERIENCING MILDER SYMPTOMS FOR LONGER. CAR IS AT DEALER SERVICE AND THEY ARE REPLACING THE MUFFLER

THE "START ENGINE STOP" BUTTON IS LIVING AWAY ON THE LETTER N OF ENGINE, CAUSING A METAL BLADE TO PIERCE THE SKIN WHEN THE BUTTON IS DEPRESSED TO START OR STOP THE CAR.

I BOUGHT MY CAR IN JULY 2015, NEW, FROM LARRY ROESCH DEALER IN CHICAGO, AFTER WAITING 8 HOURS IN THE WAITING ROOM FOR THEM TO "CLEAN MY CAR IN THE BACK SHOP"- WHILE SEVERAL OTHER CUSTOMERS CAME AND WENT WITH THEIR NEW CARS. AFTER ONLY A FEW THOUSAND MILES ON MY CAR, IT NEEDED TO HAVE A QUART AND HALF OIL ADDED TO IT AND THE OIL LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS "NORMAL". AFTER I CALLED THE MANUFACTURER TO REQUEST A LETTER STATING MY CAR WAS CLEAR AND DID NOT HAVE ANY RECALL ISSUES, I WAS TOLD THE LETTER COULD NOT BE ISSUED BECAUSE THERE WAS, INDEED, A RECALL ISSUE WHICH HAD TO DO WITH THE CAMSHAFT. I WAS TOLD THIS ISSUE DID NOT HAVE A FIX FOR IT AND WOULD NOT HAVE ONE UNTIL MARCH 2016. I REQUESTED A LETTER STATING IT WOULD BE SAFE TO DRIVE THE CAR WITH MY CHILDREN AND FAMILY, BUT VW SAID THEY WERE NOT ABLE TO GIVE SUCH A LETTER STATING THAT THE MODEL OF THE CAR WAS "SAFE TO DRIVE". I TOLD THEM I WAS NOT COMFORTABLE DRIVING A CAR THAT COULD POTENTIALLY SHUT OFF WHILE DRIVING ON THE HIGHWAY AND CAUSING INJURY OR DEATH TO MY FAMILY-- AT THAT POINT, VW AGREED TO TOW MY CAR AND TO REPLACE THE CAMSHAFT (EVEN THOUGH I WAS INITIALLY TOLD BY VW THAT THE CAMSHAFT REPLACEMENT WOULD CAUSE THE VERY SAME ISSUE). I RECEIVED THE VW JETTA SE 1.8T BACK FROM PUGI DEALERS LAST THURSDAY AND WAS TOLD THERE SHOULD NOT BE ANY OTHER PROBLEMS. TODAY, I DROVE HALF MILE FROM MY HOME TO THE LAUNDRY AND WHEN I RETURNED TO MY CAR, THE CAR WOULD NOT START, THE LIGHT INDICATOR FOR "STEERING MALFUNCTION AND ENGINE ISSUES" CAME ON. I CALLED VW AND THEY HAVE TOWED THE CAR TO PUGI DEALERSHIP, YET AGAIN, AND I DO NOT HAVE A CAR - ONCE AGAIN- TO TAKE MY CHILDREN TO SCHOOL AND WORK, ETC. THERE IS A VERY OBVIOUS AND SERIOUS ISSUE WITH MY CAR. IT IS NOT SOMETHING TO PLAY WITH PEOPLE'S LIVES OVER, SINCE VW TOLD ME IT CANNOT BE FIXED AND COULD POTENTIALLY CAUSE A CRASH.

ABOUT THREE WEEKS AGO WITH 16K MILES I CALLED VW AND INDICATED THAT MY JETTA SMELLED LIKE DIESEL. I WAS TOLD IT WAS PROBABLY JUST AN OVERFILLED FUEL TANK. IT TURNED OUT TO BE A LEAKY HIGH PRESSURE FUEL PUMP. ON THE 2015 JETTA, THIS IS LOCATED ON THE TOP OF THE ENGINE. THIS LITERALLY MEANS THAT FUEL WAS LEAKING DIRECTLY ONTO THE HOT ENGINE AND EXHAUST. THE LEAKING FUEL EVENTUALLY ATE THROUGH RADIATOR LINES AND CAUSED A COMPLETE LOSS OF COOLANT. OBVIOUSLY LEAKY FUEL + HOT ENGINE / EXHAUST = FIRE RISK. NOT TO MENTION THE COOLANT LOSS STRANDED MY FAMILY ON THE SIDE OF THE ROAD. THE LOSS OF COOLANT HAPPENED AT CITY SPEEDS AND STRANDED MY FAMILY.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT GRABBED A CELLULAR PHONE OUT OF THE STORAGE COMPARTMENT IN THE MIDDLE CONSOLE OF THE VEHICLE. THE CONTACT STATED THAT AT THAT TIME THE ON/OFF SWITCH WAS ACCIDENTALLY DEPRESSED, CAUSING THE VEHICLE TO SHUT OFF WHILE STILL IN MOTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CANISTER FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC) AND THE DEALER WAS UNABLE TO PROVIDE THE PART FOR THE RECALL REPAIR IN A REASONABLE AMOUNT OF TIME FRAME. THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I BOUGHT A BRAND NEW 2015 VW JETTA IN JUNE 2015 IN SAN JOSE, CA. ON 7TH NOV 2015 I WAS IN THIS JETTA WITH MY FAMILY, DRIVING AT 70 MPH. TRAFFIC STARTED SLOWING DOWN AND I TRIED BRAKING BUT I HAD ALMOST NO BRAKES. THERE WERE NO WARNINGS IN THE VEHICLE TO LET ME KNOW THERE WAS A FAILURE. FORTUNATELY I WAS IN THE EXTREME RIGHT LANE AND SWERVED TO GET ON TO THE SHOULDER OF THE ROAD TO AVOID HITTING OTHER CARS. MY FAMILY AND I AND OTHERS MAY HAVE BEEN KILLED OR INJURED. VOLKSWAGEN SAYS THEY WILL LOOK INTO IT AND ARE WILL DECIDE IF THIS IS COVERED UNDER WARRANTY. MEANWHILE I AM WITHOUT A CAR AND THEY DO NOT KNOW WHEN THEY WILL GET IT FIXED.

MY NEW 2015 VW JETTA HAD 3 CLUTCH FAILURES. THIS OCCURRED ON HIGHWAYS IN SC, NC AND WVA IN 2015,2016AND 2017. EACH TIME IT WAS TOWED TO A VW DEALER WHO REPAIRED THE CLUTCH SYSTEM. THE FIX DID NOT WORK. EACH TIME THERE WAS DANGER FROM POSSIBLE AN ACCIDENT. I AM AFRAID TO DRIVE THIS VEHICLE ANY MORE. I AM 81 YEARS OLD AND HAVE OWNED 6 VEHICLES WITH STANDARD TRANSMISSION AND HAD NEVER HAD A PROBLEM WITH ANY OF THOSE VEHICLES. I NEED HELP.

CRUISE CONTROL ERRORS OUT WHEN THE ON OR SET BUTTONS ARE PRESSED. DASH DISPLAYS "ERR". ONCE THIS TAKES PLACE THE ONLY SOLUTION IS TO TOTALLY STOP, REMOVE THE KEY AND RESTART THE VEHICLE. THIS MORNING WAS THE FOURTH TIME THIS WEEK. VEHICLE IS NOW THREE WEEKS OLD AND HAS <250 MILES TOTAL. IT HAS HAPPENED AT SPEEDS OF 35, 45, 55 AND 65 (MY NORMAL COMMUTE ROUTE). WHILE SEARCHING THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND HAS BEEN KNOWN FOR MONTHS IF NOT YEARS. WHY ARE THEY STILL PLACING THE DEFECTIVE SYSTEMS ON THE ROAD?

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MANUFACTURER'S MISREPRESENTATION OF THE EMISSION RESULTS AFFECTED THE VALUE OF HER VEHICLE. AS A RESULT, NO ONE WANTED TO BUY THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2015 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE STALLS AND SHUTS OFF WHILE DRIVING. *SMD

AIR CONDITIONING DECREASES OUTPUT BY 40-60% AFTER 80-150 MILES OF CONSTANT DRIVING ON EXPRESSWAY DURING HOT DAYS [ABOVE 85 DEGREES] AND HIGH HUMIDITY [ABOVE 70 %}. DECREASE IN VOLUME OF AIR FROM VENT, WITH NO CHANGE OF AIR SPEED CONTROL AND MUCH WARMER AIR. AIR RECIRCULATION BUTTON IN "OFF" POSITION.HAVE TO STOP CAR FOR 10-15 MINUTES FOR EVAPORATOR TO DEFROST AND DRAIN ON PAVEMENT. AFTERWARDS, AC IS COLD FOR ANOTHER 60-100 MILES.TWO DIFFERENT VW DEALERS INDICATE NO BAD CODES FOR AIR CONDITIONER. CONTINUED TO OCCUR FIVE MORE TIMES IN SUMMER.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE BRAKE PEDAL WAS STIFF AND TRAVELED TO THE FLOORBOARD OF THE VEHICLE WITHOUT WARNING. ADDITIONALLY, THE BRAKES MADE AN ABNORMAL CRUNCHING NOISE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VOLKSWAGEN OF PUYALLUP, 820 RIVER ROAD PUYALLUP, WA 98371) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BRAKE REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 55.

SEAT BACKS ON BOTH FRONT SEATS MAKE A TIN-CAN-LIKE CLUNKING SOUND WHEN YOU PUSH ON THEM THEM LEAST BIT AND SOMETHING INSIDE THE SEAT CAN BE FELT SHIFTING AS THE SOUND IS BEING MADE. IT DOESN'T MATTER IF THE CAR IS MOVING OR NOT, IT ALWAYS DOES IT. OUR LOCAL DEALER CHECKED OTHER JETTA'S ON THEIR LOT AND THEY ALL DO IT SO THEY WON'T FIX IT AS THEY CONSIDER IT "NORMAL OPERATION".

WHEN DRIVING MY BRAND NEW 2015 JETTA TDI SEL AT NIGHT FOR THE FIRST TIME, 5 DAYS AGO, I WAS UNABLE TO SEE THE ROAD ALMOST AT ALL (EVEN AT BARE MINIMUM) WHEN I ENGAGED MY HIGH BEAMS. UPON CLOSER INSPECTION AND MULTIPLE TRIES I DISCOVERED MY LOW BEAMS WOULD TURN OFF EVERY TIME I ENGAGED MY HIGH BEAMS WHILE DRIVING AT NIGHT. I ALMOST HIT WILDLIFE ON THE ROAD AND SWERVED TO MISS IT. NO CRASH OR INJURY OCCURRED THIS TIME AND WAS LUCKY. AT THIS TIME I AM UNABLE TO USE THIS CAR UNLESS IT IS AT FULL DAYLIGHT. THIS IS AN EXTREME HAZARD THAT NEEDS TO BE CORRECTED. I'VE BEEN DRIVING FOR OVER 25 YEARS AND HAVE AN EXCELLENT DRIVING RECORD. PLEASE CORRECT THIS SO I CAN USE MY BRAND NEW JETTA WITHOUT REGRET AND SAFETY HAZARD.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH, THE SUN ROOF GLASS EXPLODED. THE SUN ROOF INSIDE COVER WAS CLOSED; THEREFORE, ONLY A SMALL AMOUNT OF THE FRACTURED GLASS PENETRATED THE VEHICLE. THE CONTACT DID NOT SUFFER ANY INJURIES. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

TRAVELING ON THE FREEWAY GOING TO SWITCH TO THE FAST LANE AND THE ENGINE REVERTS TO IDLE SPEED. THE ENGINE DOES NOT TURN OFF AND NO LIGHTS COME ON BUT RPM'S GO DOWN TO AROUND 900 AND THE ENGINE DOES NOT RESPOND. I PUT THE CAR IN NEUTRAL AND DEPRESSED THE ACCELERATOR BUT NOTHING HAPPENED I PUT IT BACK IN DRIVE AND PRESSED THE ACCELERATOR AGAIN AND THE ENGINE RECOVERED, IN THE MEAN TIME THE VEHICLE SLOWED CONSIDERABLY AND CARS WERE APPROACHING FROM THE REAR. THIS HAS HAPPENED NUMEROUS TIMES BUT AGAIN AFTER A FEW SECONDS THE ENGINE RECOVERS. I NOTIFIED VW AND BROUGHT THE CAR INTO A DEALER TO HAVE IT CHECKED AND NOTHING WAS FOUND. I DON'T WANT TO BRING IT BACK TO THE VW SERVICE BECAUSE OBVIOUSLY THIS DOES NOT HAPPEN ALL OF THE TIME.

THE PANIC BUTTON ON THE KEY FOB HAS NO DELAY. IF YOU PUSH IT ONE TIME, WITH VERY LITTLE PRESSURE, THE ALARM GOES OFF. I WAS STOPPED AT A STOP LIGHT AND I STALLED THE ENGINE WITH THE MANUAL TRANSMISSION. I WENT TO TURN THE KEY OFF AND BACK ON AGAIN TO START THE ENGINE AND SINCE THE PANIC BUTTON IS ON THE SIDE OF THE KEY (FACING STRAIGHT UP, OR DOWN WHEN IN THE IGNITION). THE ALARM STARTED GOING OFF AND THE ENGINE WOULDN'T START. I WAS HOLDING BACK TRAFFIC, SCRAMBLING TO FIGURE OUT WHAT HAD HAPPENED AS THE ACTION WAS COMPLETELY UNINTENTIONAL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. OTHER KEY FOBS I'VE HAD REQUIRED PRESSING AND HOLDING THE PANIC BUTTON FOR 1 OR 2 SECONDS TO ACTIVATE IT. BAD DESIGN OF KEY FOB, THE BUTTON AT LEAST SHOULD BE SLIGHTLY RECESSED. *TR

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE COMING TO A COMPLETE STOP AT 5 MPH, THE VEHICLE STARTED TO JERKED AND THEN STALLED. THE CONTACT MENTIONED THAT AFTER THE FAILURE, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS IMMEDIATELY TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 617.

ACTUATED WASH WIPE ON RENTAL VEHICLE ON OPEN FREEWAY NEAR FLAGSTAFF, AZ ON A SUNNY DAY. THE WASH SPRAYED PROPERLY ON BOTH SIDES OF THE WINDSHIELD. THE WIPERS STARTED WIPING AND THEN THE BLADE ON THE DRIVER SIDE WIPER SLID UP AND OUT OF THE BLACK PLASTIC CLIP. THIS LEFT THE DRIVER SIDE WINDOW WITH FLUID STILL SPRAYING ON THE WINDSHIELD WITHOUT A BLADE TO WIPE IT OFF THE GLASS. THE DRIVER SIDE WIPER BLADE CAME FULLY OUT OF THE CLIP AND FLEW OVER ROOF OF THE VEHICLE. THE SPRAY AND WIPERS STOPPED AFTER THE NORMAL LENGTH CYCLE. DRIVER WAS ABLE TO SEE OUT OF PASSENGER SIDE OF WINDSHIELD THAT HAD BEEN CLEARED BY THE PASSENGER WIPER BLADE. EXAMINING THE REMAINING PLASTIC CLIP ON THE DRIVER SIDE WIPER ARM, I FOUND A PART NUMBER THAT STARTED WITH VW. IT APPEARED TO BE THE ORIGINAL EQUIPMENT WIPER BLADE CLIP ON THE DRIVER SIDE WIPER ARM ON THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHEN DEPRESSING THE BRAKE PEDAL, THE STOPPING DISTANCE WAS EXTENDED AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V70000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 35,500.

TWO FLATS IN 1 WEEK WITH CONTINENTAL CONTI PRO CONTACT TIRES BOTH WITH SIDEWALL ISSUES. BOUGHT BRAND NEW 2015 SE TSI VW JETTA ON 12/28/2014 CAR HAD 245 MILES ON IT. ON 1/15/2015 I WAS DRIVING ON PALMETTO PARK RD WHEN THE FRONT DRIVER SIDE TIRE WENT FLAT. TIRE HAD MULTIPLE SIDEWALL BUBBLES, VW ROADSIDE CAME AND PUT A SPARE ON. NEXT ON 1/17/2015 PULLING OUT OF PARKING LOT I RAN OVER A ROCK AND BACK PASSENGER SIDE TIRE WENT FLAT AGAIN TIRE HAD SIDEWALL ISSUES. CAR ONLY HAS 1000 MILES ON IT. *TR

VW DEALER AND MECHANIC ADMITS TO DRIVING MY CAR AND VERIFYING IN PERSON WHILE DRIVING THAT MY CAR TIRES ARE SHAKING DUE TO THE SUSPENSION OF THE CAR AND I SHOULD PUT LUGGAGE IN THE TRUNK TO HELP SMOOTH THE RIDE OR GO WITH A LARGER WHEEL SIZE.. I FEEL VERY UNSAFE WITH FAMILY IN MY CAR. ELECTRICAL ISSUE IS A FUSE KEEPS BURNING OUT DUE TO AN IMPROPER GROUND FROM BOTH POWER PLUGS FRONT AND BACK SEAT. WHILE DRIVING THE PASSENGER DOOR OPENED BY ITSELF WHILE BOTH HANDS WERE ON THE STEERING WHEEL.

I PURCHASED THIS VEHICLE LESS THAN ONE MONTH AGO AND AM CONCERNED ABOUT THE LISTED RECALLS. MY VEHICLE FALLS WITHIN THE SPECIFICATIONS AS LISTED ON THE RECALLS, HOWEVER, MY VEHICLE RETURNS A SEARCH OF NO OPEN RECALLS. MY BIGGEST CONCERN IS THE FUEL SYSTEM RECALL. ON FOUR SEPARATE OCCASIONS, SINCE I HAVE OWNED THE VEHICLE, I HAVE SMELLED GASOLINE BOTH WHILE AT AN IDLE AND JUST AFTER TURNING OFF THE IGNITION. YOUR ASSISTANCE WITH THIS MATTER IS APPRECIATED.