2015 Volkswagen Tiguan Complaint Log

1 MONTH OLD AND BATTERY DISCHARGED, TOOK TO DEALER NO ISSUE FOUND , 2 YEARS LATER SAME ISSUE BATTERY DISCHARGED PURCHASED NEW BATTERY WORKED FOR 2 DAYS THEN WOULD NOT START AGAIN. ALTERNATOR NOT CHARGING THE BATTERY, TOOK TO DEALERSHIP THEY SAID NO ISSUE WITH ALTERNATOR OR BATTERY. WHEN I WENT TO START THIS IT SHOWED ALL THE LIGHTS ALL THE SYMBOLS AND THEN COMPLETELY BLANK.

DRIVING DOWN THE FREEWAY GOING 70+MPH THE CAR MADE A LOUD THUD, LIKE A TIRE WAS BLOWN, THE WHEEL LOST CONTROL FOR A SECOND THE CAR ALMOST ROLLED. NO ENGINE LIGHT OR TIRE PRESSURE LIGHT CAME ON FOR WARNING. ALL TIRES WHERE INTACT. AFTER PULLING OVER THE CAR AND TRYING TO DRIVE THE CAR LOUD BANGING FROM UNDER THE CAR AND IT COULD NOT BE DRIVEN. WAS TOWED TO A VW SERVICE CENTER. VERY SCARY EXPERIENCE GOING 70MPH ON THE FREEWAY WHICH COULD HAVE ENDED IN A MAJOR CRASH.

I PULLED MY 2015 TIGUAN OUT OF MY GARAGE AND BACKED OUT OF MY DRIVEWAY. I STARTED TO DRIVE BUT THERE WAS A STOPPED SCHOOL BUS A BLOCK AHEAD OF ME WITH CARS STOPPED BEHIND IT. I DROVE ABOUT 20 FEET AT NO MORE THAN 5 MPH AND STOPPED BEHIND THE LINE OF CARS AHEAD OF ME. SUDDENLY I HEARD A LOUD EXPLOSION AND TINY WHITE SHARDS OF GLASS WERE COVERING ME AND THE ENTIRE CABIN. I LOOKED UP AND SAW MY SUNROOF HAD EXPLODED AND BUBBLED UP. I TURNED MY CAR AROUND TO RETURN HOME AND CHUNKS OF GLASS STARTED TO FALL ON ME. WHEN I WAS SAFELY BACK IN MY DRIVEWAY I CALLED MY VW DEALERSHIP (PLATINUM VW) AND SITE UNSEEN THE RECEPTIONIST TOLD ME A ROCK HIT MY CAR. I TOLD HER NO ROCK HIT MY CAR, I WAS BEHIND A LINE OF STOPPED CARS. SHE TRANSFERRED ME TO A SERVICE ASSOCIATE WHO ALSO, SITE UNSEEN, INSISTED A ROCK HIT MY CAR. AGAIN I PROTESTED AND WAS TOLD TO BRING IN THE CAR. BEFORE I COULD DRIVE IT, I HAD TO REMOVE AS MUCH OF THE GLASS AS POSSIBLE BY BREAKING IT OFF WITH THE BACK OF A SPATULA. I THEN DROVE TO THE DEALERSHIP. THEY TOOK MY CAR AND REFUSED TO LOAN ME A CAR AND TOLD ME I HAD TO PAY FOR A RENTAL CAR AND ALL REPAIRS BECAUSE VW IS NOT RESPONSIBLE. I REPEATED MY STORY TO THE DEALERSHIP AND THEY TOOK PHOTOS OF THE REMAINING GLASS. THEY CALLED THE NEXT MORNING TO INFORM ME THAT THEY HAVE "EVIDENCE" OF AN IMPACT OF A ROCK. THIS IS A LIE. NO ROCK HIT THE CAR. I, PERSONALLY, HAD TO "IMPACT" THE REMAINING SHATTERED GLASS TO REMOVE AS MUCH AS POSSIBLE SO I COULD DRIVE IT TO THE DEALERSHIP WITHOUT MORE FALLING ON ME. THEY REFUSE TO COVERED THIS UNDER WARRANTY AND INSIST I PUT A CLAIM INTO MY INSURANCE BECAUSE IT IS NOT A MANUFACTURING DEFECT. IT IS A MANUFACTURING DEFECT. NOTHING HIT MY CAR. MY CAR WAS STOPPED BEHIND A LINE OF OTHER CARS BEHIND A STOPPED SCHOOL BUS. THERE WAS NO FLYING DEBRIS. VW MUST TAKE RESPONSIBILITY FOR THIS AS THEY ARE WITH OTHER MODELS LIKE AUDI A3, A5 AND BEETLES.

THE BRAKES SIMPLY JUMP WHEN IT'S GOING SLOWLY OVER ROUGHER SURFACE. THE BRAKE PEDALS ALSO SHAKE AND BOTTOM OUT UP AND DOWN. WHEN THIS HAPPENS I GENTLY HAVE TO TAKE MY FOOT OFF THEN REAPPLY PRESSURE ON THE PEDAL. CONSEQUENTLY THE VEHICLE DURING THE MOMENT LOOSE THE BRAKING WHICH COULD RESULT A COLLISION. I HAVE GONE TO THE DEALER SERVICE TWICE IN 2 YEARS BUT THE SERVICE COULD NOT FIND THE FAULT AND BRUSH OFF MY GRAVE SIGHTINGS. THE 2 PREVIOUS REPORTS CONFIRMED THE SAME SYMPTONS AND RESULT. IT NOW IS EVIDENT IN MULTIPLE VEHICLE.

I WANT TO REFERENCE NHTSA COMPLAINT ID # 10883887, FILED ON 7/11/2016 BY ANOTHER CONSUMER, BECAUSE I HAVE EXPERIENCED EXACTLY THE SAME PROBLEM THAT THEY DESCRIBED WITH THE BRAKES ON MY 2015 VW TIGUAN. AS THEY SAID, THE PROBLEM OCCURS RANDOMLY, TYPICALLY WHEN THE BRAKES ARE APPLIED AT LOW SPEEDS, AND IN MY CASE, SOMETIMES (BUT NOT ALWAYS) IT SEEMS TO BE LINKED WITH APPLYING THE BRAKES ON A ROUGH ROAD THAT HAS POTHOLES OR AN UNEVEN SURFACE. THE VEHICLE LOSES BRAKING EFFECTIVENESS AND IT FEELS AS IF THE BRAKES ARE GRINDING METAL-ON-METAL (CONSISTENT WITH THE OTHER CONSUMER'S DESCRIPTION OF A LOUD GRINDING NOISE). WHEN IT HAPPENS, I HAVE TO RELEASE THE PEDAL AND THEN SLOWLY REAPPLY THE BRAKES - AND THIS DELAY IN EFFECTIVELY STOPPING THE VEHICLE COULD EASILY CAUSE AN ACCIDENT. ALSO, I WANT TO NOTE THAT THIS IS NOT THE SAME AS THE RAPID "PUMPING" OF THE BRAKES THAT OCCURS AUTOMATICALLY DURING HARD BRAKING WITH ANTILOCK BRAKES - THIS "BRAKE GRINDING" PROBLEM IS VERY DIFFERENT FROM THAT, AND ALMOST CERTAINLY NOT NORMAL. IT HAS BEEN AN ISSUE FOR THE ENTIRE LIFE OF THE VEHICLE, AND I HAVE DISCUSSED IT TWICE WITH MY VW DEALER'S SERVICE DEPARTMENT AT MY ROUTINE MAINTENANCE CHECKS. BOTH TIMES THEY HAVE DISMISSED IT, ATTRIBUTING IT TO DUST OR DIRT ACCUMULATING ON THE BRAKES, OR JUST SAYING THAT VW BRAKES OFTEN HAVE "LOUD SQUEALS," WHICH IS VERY DIFFERENT FROM THE GRINDING SOUND THAT I AM REPORTING. NOW THAT I SEE THAT ANOTHER CONSUMER HAS REPORTED EXACTLY THE SAME PROBLEM, I THINK IT MERITS AN INVESTIGATION TO DETERMINE WHETHER THERE IS SOME UNDERLYING DEFECT IN THE BRAKES THAT WOULD WARRANT A RECALL.

THE SUNROOF GLASS EXPLODED WHILE WE WERE DRIVING DOWN THE FREEWAY. WE WERE SHOWERED WITH GLASS FRAGMENTS INCLUDING TINY SHARDS. SOME PIN PRICK SIZE INJURIES ON HANDS AND ARMS. WE WERE CRUISING AT 70MPH ON I-90 AT THE TIME OF THE EVENT. IT WAS ABOUT 65 DEGREES OUTSIDE AND WE HAD ONE REAR WINDOW DOWN FOR AIR SO INTERNAL TEMPERATURE WAS ABOUT THE SAME. *TR

VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street /fortunately not busy street . And it took a while to start engine again. Also fire hazard because electric damaged by the water . There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers . At least 10 lawsuits was filed already . VW refuse to fix the problem . And we don't have money to fix it because its not just about roof leak but electric , carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car . Technically it's flooded car because of manufacturer defect . Car has only 58000 miles.

WE CURRENTLY HAVE AN ISSUE WITH OUR BRAKING SYSTEM IN OUR 2015 VOLKSWAGEN TIGUAN. AT LOW SPEEDS THE CAR DOES NOT BRAKE PROPERLY. THE CAR WILL LOOSE ITS ABILITY TO BRAKE AND WILL MAKE A LOUD GRINDING SOUND. THIS HAPPENS AT RANDOM TIMES AND THE CAR MANUFACTURE CANNOT SEEM TO REPLICATE THE ISSUE. OUR CONCERN IS THAT WE HAVE TAKEN IT TO VOLKWAGEN TWICE; ON THE FIRST OCCASION THEY SAID THERE WAS NO ISSUE AND ON THE SECOND OCCASION THEY SAID IT WAS A BRAKE SEAL ISSUE. THE ISSUE IS STILL OCCURRING AND NOW THEY ARE MAKING STATEMENTS THAT AN OUTSIDE INFLUENCE MAY HAVE CAUSE THIS ISSUE. WE HAVE ASKED THEM TO REPURCHASE THE CAR DUE TO THIS SAFETY ISSUE, BUT THEY HAVE REFUSED AND WE ARE ATTEMPTING TO FIX IT AGAIN TODAY. WE ALSO HAVE ISSUES WITH THE PAINT ON THE CAR AND THE SIRRIUS XM RADIO. ALTHOUGH THESE LAST TWO ISSUES ARE SMALLER, I AM CONCERNED THAT VOLKSWAGEN HAS SOLD A CAR THAT MAY HAVE ELECTRICAL ISSUES, AS WELL.

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000.

WATER SPOTS ON WINDOWS. THEY COLLECT DUST MAKING VISIBILITY DIFFICULT. CAN NOT REMOVE WATER SPOTS WITH ALCOHOL, AMMONIA, OR PROFESSIONAL FINE-CUT CLEANER.

WHEN PLACING THE CAR IN REVERSE, THE VIEWING SCREEN SUDDENLY TURNS DARK AND UNVIEWABLE, THEREFORE CREATING A DRIVING HAZARD FOR TODAYS DRIVING REQUIREMENTS. THE COMPANY SAYS THEY CAN'T DO ANYTHING ABOUT THE CONDITION?? THIS HAS OCCURRED IN ALL THE 2 YEARS I HAVE HAD THE CAR. OTHER VW OWNERS HAVE THE SAME CONDITION.

BACKUP CAMERA SCREEN TOO DARK. CANNOT SEE WHAT IS BEHIND YOU. ALL SOFTWARE ADJUSTMENTS TRIED TO IMPROVE VIDEO I.E. INCREASE BRIGHTNESS DOES NOT HELP. CHECKED ANOTHER 2015 TIGUAN AT DEALER AND IT HAD SAME PROBLEM. WORRIED THAT POOR PERFORMANCE OF BACKUP CAMERA SYSTEM WILL NOT DETECT OBJECTS BEHIND VEHICLE WHEN BACKING UP. REPORTED PROBLEM TO DEALER AND WAS TOLD NOTHING COULD BE DONE.