NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2019 Volkswagen Tiguan. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
The car automatically and inadvertently engages the parking brake while driving, as in approaching an intersection or in heavy traffic on highway. This obviously puts occupants and others at significant risk, as the driver cannot accelerate to avoid a potential collision, the car could be hit from behind, or the car could fishtail if the roads are snowy. It is wintertime and our roads are snowy, so we drive the car as little as possible. This first occurrence was more than one year ago. This initial warning in the car display is "Driver Door Contact Switch" error, particularly during cold weather, which precedes a cascade of other electronic alerts and activities described elsewhere, such as errors messages and sounds, and automatic engagement of the parking brake while driving. Some VW models have a recall for this exact problem, indicating that airbag deployment may also be affected: [XXX] This technical tip for many additional VW models indicates that the proper service procedure (error U019900) is to replace the door wiring harness: [XXX] The recall should be widened to include the models affected as indicated in this Technical Tip!! Our local VW dealer (which sold and services the car) claimed not to know anything about this common problem. At our first appt, they replaced the car battery. Prior to our second appointment (each requires ~4 weeks lead time), they said that they would not replace the wiring harness unless the error code occurred while the car was in their possession, despite multiple OBD error codes as cited in the technical tip above. The dealer ultimately agreed to replace the part only after (1) I sent a copy of the class action lawsuit; (2) I sent a copy of the relevant VW Technical Tip; AND (3) I said that I would pay for the repair (despite being covered under warranty). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I am writing a complaint in reference to Safety Code Recall : 42J5 April 10, 2019. I bought my vehicle at Shearer VW in South Burlington VT on June 1, 2019. When I bought my vehicle I wasn't informed of any Recalls. I took my vehicle to Montpelier Volkswagen to get an oil change on Dec. 22, 2023 and was informed that I had a broken rear axle coil spring and bushings that needed to be replaced . I was given an estimate and appointment for Jan. 12, 2024. In talking with my local mechanic to try to get an earlier repair (both him and Montpelier VW tell me that my car is a safety hazard with these problems.) my local mechanic found this safety recall and advised me to see if my vehicle was ever checked for defects. My vehicle year, make and model are listed in this recall. I have talked to VW Customer Care and Shearer VW where I bought my car and neither can answer my questions. Shearer VW did not know such a recall ever existed. My questions are: Where was my vehicle when this recall came out? Was my car on the list for repair because of the problem stated in the recall 42J5? Was my car checked for this safety recall? If it was checked, did parts get replaced or not? I think this was a serious recall and for VW to have no knowledge of this recall really bothers me. How can I get questions answered? My coil spring has broken and it does make me wonder if it had anything to do with a defect in materials or problems in the spring production process? Maybe not but I want answers. I have owned many vehicles and never had coil springs and bushings go like this . I do have 82,00 miles on my car now but other vehicles lasted through 100,000 miles + without any problems with this. I have now spoken to numerous individuals who have had the same kind of issues with their VW's. VW is offering me nothing but a big bill for repairs. And I am driving a very UNSAFE vehicle. Can you please help me get answers ? I think all VW dealerships should know about recall
In September 2022, we began to hear clunking sounds from the front left, especially when turning. We took the vehicle to the VW dealer and were told that there is a known issue with the steering and they will order the part. At this point, the vehicle was still under warranty. For several months, we continued to ask the dealer for an update on the part and were told that it was back-ordered but to continue driving the vehicle, as it was safe to do so. We continued to drive the vehicle as our daily driver. We also informed the VW dealer that the clunking was becoming louder and more prevalent. They continued to tell us the vehicle was safe and the part was back-ordered, with no estimate of when it would be back in stock. We asked about the part every time the vehicle was at the dealer, and called periodically to check in, almost every month until August 2023. At no point did VW reach out to us. Fast forward to September 2023. We took the vehicle to a local mechanic for a routine oil change, and asked that they evaluate the steering. This mechanic told us to stop driving the vehicle immediately as the vehicle could lose steering at any time. I immediately called the dealer and was told again that the vehicle was safe to drive. When I informed the dealer that I had in writing to stop driving the vehicle immediately, they offered us a loaner. The dealer stated there is still no estimated time of delivery for the needed part, and also stated that 800+ vehicles are waiting on the same part. I assume not all these vehicles have been parked & that most remain on the road, unaware that they may lose their steering.
The read window defroster was not working well. A few days ago, when I turned on the defroster and drove for about 10 minutes, all of a sudden, the rear window made an explosion sound, and windows cracked like a spiderweb. I stopped the car and got out the car and shut the door, the cracked window shattered in pieces. It seems like the heating element overheated as the crack propagated from where the electicla wired were attached.
Vehicle was purchased from Volkswagen Marin Dealership As Certified Pre-owned 2019 model year Tiguan SE 4motion Turbo Color Red on August 24, 2021 and has 18,664 mileage already upon delivery. We have received a recall letter for the water pump & made an appointment to the Dealership& brought the car there In VW Sunnyvale, Ca.. According to the service advisor (Tanya) that the recall we are acquiring is not in their database, but oil change service performed on 27,450 mileage (estimated) during that scheduled appointment for water pump service recall letter received. My wife paid for oil change service charges and fees total amount paid in cash for $450.00 - Now there are issues coming out while driving (1) frequently low tire pressure Front R-side (2) airbag icon shows (3) steering wheel steers to the right while driving; (4) the Volkswagen net-software was not activated nor provided.(5) the 4 alloy wheels has like a mirror scratch all over the design of the wheels This are the issues came out in the vehicle that we've purchased and owned possession... Please advise, hoping to get this into your attention and safety concerns is our main priority. Submitted by MR&MRS [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Was waiting at an intersection and began to pull out into traffic. The vehicle's wheels drop momentarily into the gutter section of the street (also causing the vehicle body to rock forward/down), but then the parking sensors "detect" the street itself as an object and slam on the brakes. This locks the vehicle's brakes while it is half in the oncoming traffic's lane and is difficult to recover and continue driving. This happens several times a year after owning the vehicle for 3 years and is bound to cause an accident. In the most recent case, there was plenty of space before the next vehicle, but this won't always be true. The vehicle has not been inspected for this specific problem. It appears that the sensors are working "properly" in that they detect and alert of objects reasonably. The issue is with the logic built into the vehicle's computers when deciding when to apply/hold the brakes. The vehicle should be smart enough to recognize when body roll or other factors are causing a false positive and not be so quick override the driver's intentions. There is no warning when the system will misbehave and cause the vehicle to stop abruptly. The same intersection can be traversed hundreds of times and then suddenly it will beep and immediately lock the brakes.
I was traveling on the highway at 70 mph with no traffic ahead of me for at least a quarter mile when the car flashed the warning light for being too close to a car and then engaged the brakes dropping my speed from 70 to 50 in 3 seconds. If anyone had been behind me I would have been rear ended at highway speed.
I purchased a 2019 Tiguan as a low milage Certified Pre-Owned vehicle. In less than a year, it's been in the dealership for weeks due to an unidentified water leak. Apparently, VW's panoramic sunroof is prone to leaking. The first time I brought it in, they could not find a leak but there was obviously mold all over the rear passenger floorboard. They charged me roughly $500 to clean the drains and sent me on my way. A couple months later, the leak and mold showed up again, so I brought it back to the dealership. Without completely explaining the fix plan moving forward, they completely disassembled the interior everything from the seats, headliner and trim panels all the way to the metal! Still unable to duplicate the leak, they hired a leak specialist, and still could not find a leak. They finally called me and tried to charge me to reassemble the vehicle. As a young military family, all I value is a safe reliable vehicle, and this vehicle has been nothing but a nightmare. If there is any way you can point me in the right direction to move forward on this known issue, I would greatly appreciate it. Thank you again for your time. Aaron
Driving my car on highway at 74 mph with no cars in front of or around me when the car braking system engaged by itself causing my Tiguan to slow from 74 to 50 in seconds. Took car into Vw dealer and had it there for 8 days. Was told there was no code from a scan and no duplication on test drive. Test drive was all of 3 miles.Dealer kept referring to TSB 45-21-01 vw bulletin. Turns out on research VW bulletin of that number is part of lawsuits. Having the brakes engage like that certainly put myself in danger of being hit/rear ended. Told by dealer "vehicle is operating normally when compared to another vehicle same model." Lastly was told by dealer if I was that concerned about it happening again why don't I trade it in for a new car. Some fix that is.
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Gear shift from gears 1 to 2 or 2 to 1, the gears often “slip” resulting in a slight delay or jolt upon acceleration. This is an ongoing issue that occurs frequently, for years.
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Panoramic sunroof shattered. Looks like it bubbled upwards and exploded. No rock. No defect. Car was parked in my driveway with no trees or rocks or anything around. Motion security cameras don’t have anyone coming on my driveway. This looks like my sunroof popped. So weird. I cut my hand on the glass.
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Several times now, at outside temp above 90F, drive short distance and all electrical shuts.
When pulling out of a driveway with slight decline automation braking engages without warning and stops the car. Almost was hit by a car since my car stopped in the road while making the turn. Almost rear ended another time while pulling out of a parking lot. Brake engaged without warning but luckily the car behind me stopped before hitting me. There was not another car in front of me either time so no reason to brake. I took the car to the dealer after first incident and they said nothing was wrong with it.
Passenger seatbelt alarm indicates that the seat is occupied when there is only a phone sitting in the seat. This continues until the phone is removed, I have done some testing and this is due to the USB port in the cubby hole for the audio system. If there is a cable plugged into the USB port the light comes on indicating to fasten the passenger seatbelt with a bag of chips in the seat. If I unplug the USB cable the alert goes off. This is very distracting when using the cable for navigation maps creating a false alarm.
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Take blind spot indicator is not working.Not warning of another car in our blind spot posses a safety risk to us and other drivers on the road with us.The dealer, Garvey Volkswagon Queensbury NY 12804, confirmed our complaint. Our car has not been inspected by anyone other than the dealer. The problem first appeared in April 2023 without any warning. I contacted Volkswagon of America and they said they would not pay for the repair. I have a statement from the dealer and Volkswagen of America.
I brought my vehicle to the dealership for its PA inspection and to address a recall that I had specifically listed in my appointment request and also discussed with the staff in person. However, upon checking the nhtsa.org website, I discovered that the recall is still outstanding.
I had a tire blowout on the highway and caused my airbags to go off without having impact on my vehicle. The airbags going off was extremely dangerous and could of caused serious harm to me or someone else by possibly crashing into another vehicle. I luckily managed to keep my car in control with minimal damage to the body. The dealer inspected and other than replacing tire and alignments is the 10,000 charge for airbags and seatbelt fixing. There were no warnings by the vehicle before incident.
Bought the car to Puente Hills Volkswagen on March 15, 2023 to perform the TPMS Software recall. When I picked up my car, they told me that my car battery needed to replaced and that the TPMS Software update has been performed. I declined to have the battery replaced due to the high cost. But I had battery tested after and there was no issue found. Car has been starting fine without any issues since on the same battery. Then, I continued to get a Recall Alert from VW on 4/13/2023. Checked on their site as well on NHTSA, and it shows my recall is still not repaired. Contacted back Puente Hills Volkswagen on 4/13/2023 and left a message to my service provider. Haven't received a call as of 4/19/2023, so I called again and was able to speak to my service advisor. He then said it was because I didn't have my battery replaced that they didn't perform the recall repair even though he told me he did on 4/13/2023 (printed workorder he gave me also shows they performed the TPMS Software update). In the end, he told me that I need to replace my battery first for them to perform the recall repair even though there is clearly no issue with my battery.
Daughter was driving at roughly 20 miles an hour when right front suspension collapsed causing her to lose control and striking a parked vehicle. Lower part of strut that connects to drive shaft was sheared in half causing complete loss of steering. The tire was pushed back against the the fender well which in my estimation caused tire to blow. Parts are available for inspection. A tire blow out at that speed should not cause strut to break and impact on parked car was minimal. Failed component has not been inspected by anyone. There was no warning of any issue. I did complain to dealer of slight suspension noise while turning but they could not find any issues.
Door switch notice pops up on the dashboard display. It comes on and off randomly. Took to mechanic, he said it has to do something with the door driver side door wire mesh
Error code: "Driver door contact switch". When this comes on randomly I can't unlock or lock my doors. I have had to climb out of my car through the passenger side door after parking because the driver's side won't unlock. Fault: "Auto parking break" When this comes on I can't turn on or off the parking brake. Sometimes when I'm driving and there is a bump or a change in surface level the parking break comes on. My car stops all of a sudden and cars behind me swerve not to hit me. I have noticed that the issues can go as fast as they come on. They only really happen in cold weather. Last year (2022) was the first year that things happened. I took my car in to see what Volkswagen could do. They said that because the error codes weren't running then they couldn't diagnose the issue. They also said that they have never heard of this before. However, when the error codes are on it's unsafe to drive the car. I have read that other Volkswagens have this issue. The link below is one example. https://knightlawgroup.com/volkswagen-tiguan-wiring-harness-automatic-braking-problems/
The seatbelt had some imperfection either in production of the seatbelt from Volkswagen's supplier or the buckle (original VW buckle) has rough spots that have caused the edge of the seatbelt to fray and appears to be getting worse and in my opinion compromises the integrity of the seatbelt and therefore safety. VW refuses to cover the parts repair under their bumper to bumper warranty.
I came to a stop light, and the car would not accelerate when I took my foot off the break and pushed the gas pedal. The lights remained on. I had to turn off the car and restart it. Additionally, the car has been leaking.
The contact owns a 2019 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The battery was jump started and the vehicle restarted. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was then taken to two independent mechanics who tested the battery and determined that the battery did not need to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
While driving at night the cars IP displayed a warning "ignition system shutdown please check your start system", the Instrument panel and information display then went dark with no symbiology speed, revs or turn signals. The head lights and tail lights shut off and cabin fan and side windows stopped working. The engine continued to run so I was able to safely exit the highway but was a stressful and dangerous moment. When the vehicle was taken for repair VW service says issue was caused by a malfunctioning battery which was replaced at my cost with an OEM part. this has not fixed the issue though and I am attempting to get a new appointment for service.
The emergency braking system caused a rear accident . Leaving at fault " unable to control vehicles ", listed by State Farm, resulting in a personal injury claim with no injuries for $475,000.00 all parties including Volkswagen will be sued . The vehicle has caused loss of employment and a lawsuit on top of that I'm still paying a $586.00 Car note and $686.00 car insurance just for me to drive now . I'm mad asf !!!!
Rooftop leakage , consistent with rain and snow and 2/3 inches of water sitting on the right side passenger floor and that side is wet for a long time and sometimes mold was formed. Car is now smelling bad. We never crossed our mind about blaming the roof leak but drivers blaming each other for leaving the window a jar or kids spilling water bottles in the car. Now the car was parked in the driveway sitting tight and right. And today, checked the car to move, saw 2/3 inches of water from last week rain with storm IAN. So the problem of manufacturing fault has been with us since we bought it in 2019.
On 3 different occasions, the emergency braking system has automatically activated with no pending accident or obstruction present. The car has been to the dealer for inspection and there is an open work order on it with no solution given.
From a stop at an intersection, the initial depressing of the accelerator produced no throttle response and then suddenly the car lurched forward. This resulted in rear ending the care in front at the intersection. The collision avoidance did not stop the car before contacting the car in front. Even after the accident the car continued to respond in the same way until it was placed on the two truck.
Road trip from VA to NJ approx 700 mi. Mid-trip, stopped for fuel and oil check. Thereafter, engine started to run rough. Check engine MIL on. Could not find any problem. Back on road. Received a low engine oil warning. Checked engine, oil all over back of engine compartment. Shut down engine and towed to nearest VW dealer. Found engine dipstick not completely seated. I checked and measured force needed to completely seat dipstick, at 30 lbs. Dipstick insert sleeve is plastic. Dipstick can be inserted to bottom w/o seating. Any leakage of vacuum from this engine causes extreme performance problems. Oil spewing in engine compartment is a significant fire hazard.
Started receiving error message “ 12v Battery Almost Drained, charge while driving” took it to a shop, they told me they battery was dead and replaced it with a new one. Checked the systems said everything else was working fine. Less than a year later the car is doing the same thing again. Car will not start and has to be jumped off.
At a random time with nothing in the way the rear and front collision auto braking will engage. The last time this happen the vehicle was halfway into the street when it came to a sudden stop. Both forward and backward. I have a video of this happening. The local dealership says this a normal.
Hi, My 2019 VW Tiguan, has the warning sign that ‘Only exit vehicle in P position.Please service vehicle’ But I found out it has recall for other vw cars for same issue but not tiguan. NHTSA RECALL NUMBER 19V615 VW ACTION CODE 37M2, 37L5 At dealer, they will charge for diagnosing for $280 because it has not recalled. It should be recalled. Thank you.
Warning sign with message, ‘Only exit vehicle in P position. Please service vehicle.’ displays. Other vw cars recalled for this ‘same issue’ but not Tiguan. Please let them recall and fix the problem.
While attempting to accelerate on major highways (55-75 mph), suddenly orange "EPC" light along with orange triangle with ! appears on dashboard. Vehicle immediately begins losing speed, unable to keep up with traffic speed - capped at around 39 mph. Notification on touchscreen display, select "Vehicle Status", "1 message" next to the another identical orange triangle with !. Touched the messages to find orange ! and meter symbol, left of "Engine speed maximum 3000 rpm." Immediately drive to dealership, when I turned off the engine and parked the car to talk to a service center representative, it wiped the error from the vehicle completely. No EPC light, no message, and no data storage for the error that occurred. The dealership told me they were unable to re-create the issue, and sent me on my way. A few months later, the same issue had repeated 3-4 times, I took it to the same dealership, still unable to recreate issue. Now 2 full years have passed, warranty is expired, I bring it in having had the issue dozens of times (and documented with timestamped images), and the same dealership is claiming that the issue is the engine harness. This is extremely unsafe for other drivers, passengers, myself and my passengers. I have been fortunate enough to not have had any vehicles too close behind me when this failure occurs.
Sunroof drains are not draining correctly causing vehicle to flood when there is precipitation, flooring is wet/molded, seat belts have mold on them, unpleasant smell, and condensation collects on the windows. Also causing water marks/stains on vehicles exterior body.
Driving on clear road with sunny skies when vehicle break system warning light came on and vehicle suddenly and without warning began breaking. The sudden breaking of the vehicle with no reason or cause surprised me and put me in a dangerous position that could have resulted in an accident. Luckily the vehicle behind me was far enough behind where it was able to break without rear ending me. There was no warning that the vehicle had sense something on the road (none which were visible to me) before slamming the breaks. I will be reporting this to the dealer, but it has occurred twice before and I’ve always been told they don’t see any issues on there side, only been told to write down time, road conditions and location where it occurred so they could look into the system next time.
1. Seat belt in middle row. Seat belt will not retract. 2.electric system. Driver door contact switch, car still running, electric brake, drive window will not roll up, passenger window on left side will not roll up, driver door will not unlock.
My Tiguan is doing the same thing as the Atlas. I have been told by the Dealer and the Vw representative that did a physical inspection of my vehicle. That the issues are the same. I was doing 70 mph on the highway all the dash lights went on and then the breaks engage bring my vehicle to a complete stop. This was in March of 2021. Vehicle was taken straight to dealer I was told then what was happening. And was told the issed was resolved. Then in January 2022 the vehicle did the same thing once at a low speed, and again that same morning going 30 mph, were the truck behind us did everything he could to avoid hitting the vehicle as my vehicle came to a complete stop. I was the front car and thankfully the truck behind me was the only other vehicle on the road. I pulled in to a parking lot, I attempted to back up and the vehicle would not go in to reverse. I had to have my vehicle towed to the dealership where has sat since January. They have not been able to repair the unit. As they are waiting for a wire harness for the door. Vw corporate has been notified and is not been helpful at this point.
It has already recall for other model but not ‘Tiguan’ Recall code is ‘37M2’ Please do recall and save us from danger. Please.
Passenger and driver air bag lights have come on 3 times (not working). Huge safety concern
While driving 25mph with no vehicles or other obstructions ahead, the vehicle forward collision warning audibly warned of an imminent crash, displayed a visible indicator on the dashboard screen, and applied strong braking force for about 2 seconds as I had been accelerating slightly. There were vehicles directly behind mine which may have collided with me if I had stopped suddenly. There was no risk of a frontal collision. This occurred as the vehicle was driving on a standard asphalt road and approached a red brick style crosswalk (there were no pedestrians). This has not been reproduced or inspected by law enforcement, a dealer, or others. There was no warning prior to this event.
Automatic start/stop feature malfunctioned while vehicle was at a complete stop in a left hand turn lane at the front of an intersection. Caused major traffic jam because vehicle would not restart. No warning signals were given prior to failure, car engine simply turned completely off and dashboard message then read to "manually restart engine". Attempted to do so but it did not work. After that, I randomly started turning the car off and on, switching from park to drive in whatever order to try to get the engine to restart since manually restarting the "normal" way did not seem to work. While the car was not restarting, the yellow engine light did appear, I am not sure exactly when. No one's safety was at risk in this particular instance, however it could have been depending on when this problem occurs. It has happened twice prior to this incident but both times occurred in a parking lot, not in open traffic. Eventually, after about 5 minutes the car did restart and I was able to resume driving. The vehicle has not yet been inspected by anyone for this particular issue and therefore not reproduced or confirmed by a dealer or independent service center.
Windshield washer fluid lost without using it. Have to add a gallon of the windshield washer fluid every 4 months.
We bought a new 2019 tiguan for my 16 year old daughter. At just over 5 thousand miles, she was driving the car home from school when all the electric power was lost. The engine kept running, but she lost all the lights, headlights, break lights, radio, ac, speedometer, etc. Basically everything stopped working except the engine. Obviously this was a safety concern for me because she's 16 and didn't have headlight, or break lights, or a speedometer, just to name a few. Volkswagen dealership in mckinney, TX, began diagnosing the issue. They changed the battery and said the car was fixed. Unfortunately, as my now 17 year old daughter was driving, the car all the sudden lost all power again. The danger is that the car starts and performs perfectly at first, but will shutdown everything but the engine while she's driving! So this is the 2nd time this has happened. The car went back to the dealership and they a "software update", and claimed that corrected the problem eventhough I suspect they dint truly believe they fixed it. So my daughter starts her car and drives down the road with no problems, until, for the individual time, she loses power while driving over 50 mph. So the car is at the dealership for a 3rd time. The car has just over 5 thousand miles on it. Volkswagen keeps claiming they've corrected the problem, and keeps returning an unsafe vehicle to my daughter.
I was involved in a collision where I hit another vehicle with the front passenger side. The air bags did not deploy on mine, and the seat belt did not lock into place causing me to hit the steering wheel. The police verified this upon inspection immediately after the accident happened. I have spoken with Volkswagen many times about the transmission lagging and requiring excessive acceleration. Because of the lag I have almost been hit many times, as well as almost hit others due to the increase in speed after the lag.
Data synced from NHTSA on May 4, 2026