2019 Volkswagen Tiguan Complaint Log

MY WIFE WASDRIVING DOWN A RESIDENTIAL STREET NO CARS IN FRONT OR BEHIND. THE AUTONOMOUS BRAKES ACTIVATED AND BROUGHT CAR TO FULL STOP FOR NO REASON.

THE CARS BREAKING ASSISTANCE BRINGS THE CAR TO A COMPLETE STOP AT ANY SPEED. IT WILL BREAK WHEN NOTHING IS AROUND, WHEN BACKING OUT OF DRIVEWAY, DRIVING DOWN FREEWAY, AND PULLING OUT ONTO THE ROAD.

PURCHASED CAR JUNE 30, CHECK ENGINE LIGHT ILLUMINATED ON WAY HOME FROM DEALER. NEXT DAY CHECK ENGINE LIGHT OFF, BRAKE POWER BOOST FAILURE FLICKER ON SCREEN, AUTO START/STOP NOT FUNCTIONING, RESTART CAR ALL GONE. NEXT TRIP TIRE PRESSURE WARNING, UNABLE TO RESET. HAD TO GO TO AN APPOINTMENT AND WAS HEADING TO DEALER ON THE WAY HOME, CAR WENT BLACK, LOST ACCELERATION, NO RESPONSE FROM THROTTLE WHILE DRIVING 75MPH ON BUSY FREEWAY. HAD TO COAST ACROSS FIVE LANES OF TRAFFIC TO BE SAFE. RESTART CAR, DROVE TO DEALER. TOTAL AMOUNT OF MILES ON CAR 152. PURCHASED SUNDAY EVENING 6:30 PM IN REPAIR AFTER NEAR COLLISION TUESDAY EVENING 5:00 PM.

VEHICLE FREQUENTLY SHAKES/SHUDDERS VIOLENTLY UNDER LIGHT/NORMAL ACCELERATION IN STOP-AND-GO TRAFFIC, CREATING A SAFETY HAZARD AND EXTREMELY UNCOMFORTABLE DRIVING SITUATION. I PURCHASED IT A FEW WEEKS AGO AND HAVE APPROXIMATELY 1300 MILES ON IT - THIS HAS BEEN HAPPENING SINCE I TOOK DELIVERY. UNDER LOAD, SHORTLY AFTER THE TRANSMISSION SHIFTS AND AS THE VEHICLE REACHES APPROXIMATELY 9-11 MPH AT 2000RPM, THE ENTIRE VEHICLE SHUDDERS AS IF THE ENGINE IS BEING LUGGED OR IS MISFIRING. THIS REALLY ONLY OCCURS AFTER THE VEHICLE HAS HAD SUFFICIENT TIME TO WARM UP AND HAS BEEN DRIVEN FOR SOME TIME IN RUSH-HOUR TRAFFIC. IT IS MORE PRONOUNCED WITH THE ADAPTIVE CRUISE CONTROL TURNED ON. THE SHAKING/SHUDDERING HAS MADE ME EXTREMELY DIZZY AND NAUSEOUS TO THE POINT WHERE I HAVE ALREADY BECOME PHYSICALLY SICK TO MY STOMACH ONCE. I HAD TO CUT OFF 3 LANES OF TRAFFIC TO REACH THE SHOULDER SO I COULD AVOID GETTING SICK IN THE CAR - THIS WAS ON 7/8/2019, A WEEK AGO TODAY. SEVERAL PASSENGERS WILL NO LONGER RIDE IN THE CAR WITH ME. I HAVE RETURNED THE VEHICLE TO THE SELLING DEALER TWICE OVER THIS ISSUE AND ALTHOUGH THEIR EFFORTS TO DIAGNOSE IT WERE MADE IN GOOD FAITH, THEY HAVE BEEN UNABLE TO REPRODUCE IT. I HAVE SEVERAL VIDEOS OF THIS ISSUE THAT I ATTEMPTED TO SHARE WITH THE DEALERSHIP UPON DROPPING IT OFF THE SECOND TIME, WHICH THE SERVICE TECHNICIAN TOLD ME HE DID NOT VIEW AFTER I PICKED THE CAR UP. I ALSO RECENTLY DISCOVERED THAT MY EMERGENCY COMMUNICATION/AIRBAG DEPLOYMENT NOTIFICATION SYSTEM (CAR-NET), IS COMPLETELY NON-FUNCTIONAL DUE TO A SOFTWARE BUG AND WILL NOT WORK AT ALL UNTIL VOLKSWAGEN COMES UP WITH AN UPDATE FOR IT (PER THE DEALER). I AM EXTREMELY UNCOMFORTABLE CONTINUING TO DRIVE THE VEHICLE FOR THESE REASONS AND CONTINUE TO FEEL SICK TO MY STOMACH EVERY TIME I USE IT TO COMMUTE TO OR FROM MY JOB, WHICH IS JUST OVER 30 MILES FROM MY HOME.

I BOUGHT THE TIGUAN BRAND NEW FROM THE DEALERSHIP WITH HIGH HOPES FOR OUR FAMILY SUV. ALMOST IMMEDIATELY I NOTICED THAT THE VEHICLE HESITATED TO ACCELERATE FROM A STOPPED POSITION A FEW TIMES, BUT COULDN'T BELIEVE I WAS HAVING A PROBLEM SO SOON AFTER BUYING THE CAR. WHEN I REALIZED THAT THIS WAS A RECURRING CAR ISSUE AND NOT USER ERROR, WE HAD ONLY OWNED THE CAR FOR 3 WEEKS AND THE CAR HAD ROUGHLY 1200 MILES. IT WAS ABSOLUTELY TERRIFYING WHEN I WAS TURNING LEFT DURING RUSH HOUR TRAFFIC WITH MY 12 MONTH OLD SON IN THE BACK SEAT AND MY CAR WOULD NOT ACCELERATE BEYOND ABOUT 5 MILES PER HOUR. LUCKILY THE DRIVER COMING TOWARDS ME ON THE MAIN ROAD SLOWED DOWN WITH ENOUGH TIME FOR ME TO MAKE MY LEFT TURN AND COAST RIGHT INTO A NEARBY SUBDIVISION. I PRESSED MY FOOT ONTO THE ACCELERATOR TO THE FLOOR AND IT TOOK ABOUT 20 SECONDS FOR IT TO KICK INTO SPEED. I TOOK THE CAR TO THE DEALERSHIP WHERE I ASSUMED IT WOULD BE FIXED. AFTER 9 DAYS IN THE SHOP, THEY CLAIM THEY DROVE THE VEHICLE 80 MILES AND COULDN'T DUPLICATE THE ISSUE. THEREFORE, THEY WANT ME TO PUT MY FAMILY BACK INTO THE CAR THAT IS COMPLETELY UNSAFE TO DRIVE. THEY TRIED TO TELL ME THAT IT WAS THE "TURBO LAG" THAT I AM EXPERIENCING WHICH, IN THE LONG RUN, A MANAGER ADMITTED TO MY FIANCE AND I IS UNTRUE ISN'T EVEN WHAT WE ARE EXPRESSING AS THE PROBLEM. AFTER TALKING TO 3 MANAGERS, WE FINALLY FOUND SOMEONE WHO IS HEAD OF THE SERVICE DEPARTMENT AT THE DEALERSHIP WHO SYMPATHIZED WITH OUR ISSUE AND IS LETTING US USE A LOANER UNTIL VOLKSWAGEN CALLS US BACK, BUT THIS IS ONLY AFTER I SHOWED THEM ALL OF THE OTHER REVIEWS ON THIS WEBSITE THAT STATE OUR EXACT ISSUE. NOW WE WAIT TO SEE IF VOLKSWAGEN WILL DO THE RIGHT THING OR IF THEIR CUSTOMER SERVICE IS AS TERRIBLE AS THE DEALERSHIP WHERE WE BOUGHT IT WHEN WE WENT IN WITH A REAL AND TERRIFYING ISSUE. THIS IS THE BEGINNING OF WHAT WILL BE A RECALL. UNSAFE AND SCARY.

CARNET IN-CAR SYSTEM DOESN'T WORK. BROUGHT HOME THE NEW 2019 TIGUAN WITH ONLY 5 MILES ON IT AND WHEN I PUSHED THE CARNET BUTTONS....NOTHING. CONTACTED THE DEALER AND THE SERVICE DEPARTMENT TOOK TWO DAYS TO TRY TO FIX IT. I WAS TOLD THERE WAS NO FIX. IT'S A SOFTWARE PROBLEM AND VW MUST COME UP WITH A FIX. OVER 2 MONTHS LATER, STILL FIX. THIS IS A SAFETY ISSUE AND VERY FRUSTRATED WITH VW.

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN TIGUAN. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 40 MPH, THE EPC, OIL, AND SYSTEM/POWER WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO CAPISTRANO VOLKSWAGEN (LOCATED AT 32922 VALLE RD, SAN JUAN CAPISTRANO, CA 92675, (949) 493-4511) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 920.

FRONT COALITION SENSON AND WARNING LIGHT GOES ON FOR NO REASON WHILE DRIVING AT A LOW SPEED DISABLELING THE SENSON. THIS HAS HAPPENED ABOUT 5 TO 6 TIMES ON VARIOUS DATES WHILE DRIVING IN THE CITY AND I HAVE TO STOP TURN THE CAR OFF AND ON IN ORDER TO RESET THE COMPUTER BY ITSELF. SOMETIMES IT WILL TURN OFF BY ITSELF TOO!. DRIVER SIDE MIRROR LIGHT COALITION SENSON WAS ACTIVATING ALL THE TIME WHILE DRIVING ON THE HIGHWAY WITHOUT ANY CARS AROUND. NEVER NOTICED THIS HAPPENING BEFORE, BECAUSE I LIVE IN QUEENS NY AND I USUALLY DRIVE TO THE CITY AND I HAVE LOTS OF CARS ALL THE TIME SO IT'S CONSTANTLY TURNS ON AND OFF.

The contact owns a 2019 Volkswagen Tiguan. The contact stated that the right hydraulic arm of the hatchback was corroded and upon closing the trunk manually, the right hydraulic arm detached and hit her on the right side of the head and shoulder. A bystander approached the contact to check on her. The contact then sought medical assistance. The contact was informed that she had sustained a severe concussion. The contact continued to undergo pain and physical therapy. The contact was later diagnosed with oxepedo myalgia and tumor on the right shoulder. Additionally, the contact was informed that she needed a surgical procedure for shoulder replacements. The vehicle was taken to an independent mechanic where it was repaired. The vehicle was then taken to the dealer who inspected the vehicle and informed the contact that there was no proof of the incident. The contact stated that the failure occurred 14 days after the dealer had sold her the vehicle brand new. The manufacturer was not notified of the failure. The failure mileage was unknown.

MY BRAND NEW 2019 VW TIGUAN FWD NEXT DAY AFTER BUYING SHOWED MULTIPLE PROBLEMS THAT RELATED TO TRANSMISSION AND BREAKING AND A UNKNOWN SOURCE OF RATTLING SOUND. I NOTICED WHEN I COLD START THE TIGUAN AND LET IT IDLE FOR 3-4 MINUTES THE NORMAL ENGINE SOUND SLOWLY GOES DOWN BUT A LOUDER AND MORE NOTICEABLE RATTLING SOUND COMES UP. IT IS HEARD WHILE DRIVING ALSO. IT'S CONCERNING BUT WHAT IS MORE CONCERNING IS THE THAT THE TIGUAN HESITATES WHILE SHIFTING GEARS. I NOTICED IT HAPPENS WHILE ACCELERATING FROM A STOP. NOT ONLY IT HESITATES TO ACCELERATE YOU'D FEEL THE CARS STRUGGLE WHILE SHIFTING GEARS. EACH TIME THE GEAR IS SHIFTING YOU COULD FEEL THE CAR IS AT A CONFUSED STATE AND SO YOU FEEL IT THUMP. AT OTHER TIMES I'VE EXPERIENCED THE CAR ALMOST STALLS WHERE THE RPM GOES UP BUT TRANSMISSION SLIPS. IT DOESN'T CHANGE GEAR. THE WORST OF ALL IS THAT WHILE SLOWLY BREAKING THE CAR TRIED TO SPEED UP. THE RPM IS ALSO SEEN TO GO UP. THE VERY UNFORTUNATE NEWS IS THAT THOUGH THE DEALER'S TECHNICIAN DROVE WITH ME AND SAW THE ISSUE THEY DON'T HAVE A FIX. VW CORPORATION ALSO ISN'T PROVIDING A FIX. THERE'S OTHER REPORTS OF SIMILAR PROBLEMS. THE TIGUAN HAS A KNOWN TRANSMISSION PROBLEM ACCORDING TO OTHER OWNER REPORTS. IT MAY NOT BE ALL TIGUAN BUT MY CAR IS A LEMON. THE PROBLEM PROBABLY HAS TO DO WITH WHICH LOCATION THE CAR WAS MANUFACTURED. THIS IS A VERY BIG SAFETY CONCERN. I AM VERY WORRIED ABOUT SUCH ERRATIC ISSUES 2ND DAY. HOW DID VW GET PAST SAFETY BOARDS. THEY NEED TO SOLVE THIS ISSUE BEFORE DEVASTATING EVENTS SUCH AS DEATH OR OTHER THINGS OCCUR. NO VEHICLES SHOULD SLIP GEARS WHILE ACCELERATING NOR SPEED UP WHILE BREAKING.

BIG MANUFACTURER DEFECT ISSUE ON TIGUAN WINDSHILED. BOUGHT NEW 2016 VW TIGUAN ON 2016 APR, WINDSHIELD BROKE IN TWO WEEKS, WHILE I'M DRIVING IN A LOCAL WAY, SLIGHT TURING RIGHT, CROSSING TRAFFIC @45 MILE/H, (HWY 75 TO EAST EXCHANGE, ALLEN, TX, 75002) NO TRUCKS SEEN. BOUGHT NEW 2019 VW TIGUAN ON 2019 MAR, WINDSHIELD BROKE IN APR, WITHIN A MONTH. A QUIET HIGHWAY, NO BIG TRUCKS PASSING BY, AND SPEED @ 65MILE/H.(HWY 75 @ RENNER) ASKED DEALER TO REPORT AS QUALITY OR DESIGN ISSUE, WITH NO RESPONSE.

THE AUTOMATIC BREAKING SENSORS WENT OFF FOR NO REASON. CAR STARTED BREAKING ON IT'S OWN. LUCKILY NO CAR BEHIND ME. CAR WAS IN MOTION ON A 35 MPH PART OF ROUTE 30 IN INDIANA WHEN IT STARTED TO BREAK SUDDENLY. TOOK IT TO THE DEALERSHIP AND THEY COULD NOT REPLICATE IT. I SENT VOLKSWAGEN A MESSAGE AND THEY DIDN'T REPLY.

VEHICLE SOUNDS AS IF IT IS BOTTOMING OUT WHEN DRIVING OVER UNEVEN SURFACES OR SMALL DIPS AT ANY SPEED. NOISE IS MOSTLY IN THE FRONT WITH HEAVY CONCENTRATION ON THE PASSENGER FRONT TIRE. PARTICULARLY AROUND 30-40 MILES PER HOUR. VEHICLE HAS PREVIOUSLY BEEN IN (AFTER 3 DAYS OF OWNING IT 03/09/2019 FOR A REAR SHOCK REPLACEMENT ON THE DRIVERS REAR). AFTER OWNING THE VEHICLE FOR 6 MONTHS THE NOISE HAS GOTTEN WORSE. BROUGHT IT TO THE DEALER AGAIN 08/17/2019 AND NO ISSUES WERE FOUND. I TOOK THE TECH ON A LONG TEST DRIVE ON THE ROADS (PARKWAY) I TRAVEL DAILY MAX SPEED IS 45. HE HEARD THE NOISE AND STATED I WAS MAXING OUT MY SUSPENSION (THIS WAS AT 30MPH) AND THE NOISE I WAS HEARING WAS THE SUSPENSION HITTING THE BUMPERS UNDERNEATH AND NOT THE ACTUAL VEHICLE, THIS WAS COMPLETELY NORMAL.NOISE CAN ALSO BE HEARD GOING OVER SPEED BUMPS AND DRIVEWAY CURBS AT EVEN LOWER SPEEDS). I HAVE DRIVEN OTHER TIGUANS AND VOLKSWAGON MODELS ON THE SAME ROADS AND THIS DOES NOT APPEAR TO HAPPEN. MY VEHICLE CURRENTLY DOES NOT SHOW UNDER THE ANY CURRENT COIL RECALLS. I WOULD LIKE SOMEONE TO PLEASE REVISIT THIS VIN TO SEE IF THIS VEHICLE COULD ALSO BE PART OF THE RECALL.

UPON DRIVING MY NEW 2019 VOLKSWAGEN TIGUAN THIS PAST WINTER. IT WAS A VERY COLD WINTER DAY, WHEN STARTING MY CAR IT WOULDN'T GO IN REVERSE. , THEN STARTED TO GO, IN REVERSE . I PUT IT INTO D DRIVE .. I WOULD PUTT ( GO AND STOP) LIKE IT WAS RUNNING OUT OF GAS . THERE WAS PLENTY OF GAS IN IT . IT CONTINUED TO DISPLAY THE EPC YELLOW WARNING LIGHT. THE LIGHT SIGNAL IS ENGINE CONTROL MALFUNCTION . I HAVE NOTIFIED MY DEALERSHIP I PURCHASED IT FROM. THE STATE IT WILL DO THAT WHEN IT IS VERY COLD OUT. IT IS NOW SPRING TIME. IT HAS DONE IT TWICE

THE FIRST DAY I DROVE MY NEW 2019 TIGUAN SEL HOME, I OPENED THE PASSENGER DRIVER-SIDE DOOR AND THE HANDLE GOT STUCK AND WOULD NOT GO BACK IN...MADE AN APPOINTMENT FOR 2-DAYS LATER TO GET THIS FIXED. DURING THE 2-DAY WAITING PERIOD, I WAS STOPPED IN A TURNING LANE ON A FOUR-LANE, LIGHTED ROAD TO MAKE A U-TURN. WHEN I HIT THE GAS PEDDLE TO GO THE CAR JERKED FORWARD, AND WENT TO A STANDSTILL FOR ABOUT 5-SECONDS WHILE MY FOOT WAS FIRMLY PRESSING THE GAS PEDDLE. THIS CAUSED THE TWO ONCOMING VEHICLES TO HAVE TO SCREECH TO A STOP; AND THE VEHICLE IN THE MIDDLE LANE HAD TO SWERVE TO AVOID HITTING ME AND SPIN OUT. WHEN THE TIGUAN STARTED MOVING FORWARD, I HAD TO PULL OVER BECAUSE I WAS SHAKING. THE SAME ISSUE HAPPENED AGAIN THE NEXT DAY, BUT NO ONCOMING CARS WERE IN SIGHT. WENT IN FOR THE DOOR APPOINTMENT, I TOLD THE SERVICE REP ABOUT ENGINE AND ASKED TO SPEAK TO A MANAGER. AN ASSISTANT MANAGER CAME OUT, I TOLD HIM ABOUT THE ENGINE, AND HE RESPOND THAT'S A VW AND GAVE ME A HUG AND TWO FREE T-SHIRTS. NEW DOOR HANDLE HAD TO BE ORDERED DUE TO CORROSION, HAD TO COME BACK 3-DAYS LATER TO HAVE IT FIXED. DURING THOSE 3-DAYS, THE PASSENGER SEAT SEAT BELT WARNING SOUND STARTED RANDOMLY GOING OFF, ALONG WITH THE AIRBAG LIGHT FLASHING ABOVE THE HAZARD LIGHT WHEN MY HANDBAG WAS ON THE SEAT. REPORTED THAT AND THE ENGINE ISSUE AGAIN AT NEXT APPOINTMENT. HAD TO LEAVE THE CAR FOR TWO DAYS...AT PICK-UP WAS TOLD EVERYTHING WAS TESTED FINE, BUT VW DID NOT BOTHER TO TEST THE SEAT SENSOR. WAS INSTRUCTED TO NOT PUT ANYTHING ON THE PASSENGER SEAT, AS STATED IN THE CAR'S MANUAL. REQUESTED A NEW VEHICLE, OR LET ME OUT OF MY LEASE DUE TO FEELING TOTALLY UNSAFE...WAS DENIED BY BOTH CORPORATE AND DEALER. MONEY SHOULD NEVER COME BEFORE SAFETY, SO I PAID $3000 TO BREAK MY LEASE TODAY AS VW CORP & DEALER TOLD ME TO GET BACK IN THAT CAR. THIS IS A DEADLY SAFETY ISSUE.

TWO TIMES MY PANORAMIC SUNROOF ON MY 2019 VOLKSWAGEN TIGUAN HAS EXPLODED. THE FIRST TIME WAS FEB. 13, 2019, JUST A COUPLE OF MONTHS AFTER I PURCHASED THE VEHICLE BRAND NEW. THE SECOND TIME WAS A WEEK AND A HALF AGO ON AUG. 8, 2019. BOTH TIMES THE PANORAMIC SUNROOF EXPLODED I WAS ON THE HIGHWAY GOING TO WORK AND DRIVING ABOUT 60MPH. IT SOUNDED BOTH TIMES LIKE A GUN SHOT GOING OFF IN MY CAR. THERE WAS NO WARNING EITHER TIME, IT JUST HAPPENED AND WAS VERY FRIGHTENING. BOTH TIMES IT HAPPENED I WAS FAR ENOUGH BACK FROM OTHER VEHICLES. THE MOST RECENT EXPLOSION WAS WORSE. A HUGE HOLE WAS LEFT AND PIECES WERE FLYING OFF BEHIND MY VEHICLE. THANKFULLY I HAD THE MESH SCREEN CLOSED, SO NONE OF THE GLASS CAME INTO THE VEHICLE ON ME. THE HOLE THAT WAS LEFT THE SECOND TIME WAS HUGE AND FLARED OUTWARDS, WHICH INDICATES A DEFECT IN THE MANUFACTURING OF THE GLASS. IT IS A DEFINITE SAFETY RISK. THANKFULLY BOTH TIMES IT HAPPENED I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE BUT I WORRY IF IT HAPPENS AGAIN. THANKFULLY IT WASN'T RAINING EITHER TIME, IF IT WAS I MIGHT HAVE GOTTEN IN AN ACCIDENT WITH THE RAIN COMING IN ON ME AND KEEPING ME FROM BEING ABLE TO SEE THE ROAD. THERE SHOULD BE A RECALL ON THE 2019 VOLKSWAGEN TIGUAN PANORAMIC SUNROOF.

THE CAR STOPPED ACCELERATING UNEXPECTEDLY IN THE MIDDLE OF THE FREEWAY WHILE I WAS DRIVING ABOUT 60MPH. ALL KINDS OF EMERGENCY LIGHTS CAME UP FOR NO APPARENT REASON, AND THE CAR BLOCKED. THE GEAR WAS LOCKED AND WOULDN'T RESPOND TO RESTARTING THE CAR. THE CAR HAD TO THE TOWED, AND AFTER GETTING IT IN THE TRUCK I REALIZED THAT ONE SIDE OF THE HEADLIGHTS WEREN'T WORKING. THE CAR HAS ONLY 1700 MILES. A SIMILAR BUT LESS SEVERE EVENT HAPPEED THREES DAYS BEFORE. I TOOK IT TO THE DEALER'S SERVICE AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR.

THE TRANSMISSION DOESN'T SEEM TO WORK SWIFTLY. DEFINITELY A LAG GOING ON THAT IS FELT IN THE ACCELERATION OF THE VEHICLE. EVERYTHING ELSE IS GREAT WITH THE CAR

THERE IS A LOUD THUMPING NOISE COMING FROM THE FRONT SUSPENSION. THIS ONLY HAPPENS ON DOWNWARDS ROAD BUMPS (DOES NOT HAPPEN ON SPEED BUMPS). HAPPENS WHILE IN MOTION. THE FASTER THE VEHICLE IS, THE LOUDER THE NOISE BECOMES. DEALER IS UNABLE TO IDENTIFY THE ISSUE. THE VEHICLE HAS 11K MILES AT THE MOMENT, AND ISSUES IS THERE SINCE IT WAS BRAND NEW. DEALER SUGGESTED WE WAIT UNTIL PROBLEM GETS WORSE SO THEY CAN IDENTIFY IT EASIER. DOCUMENTED IN THE PAPERWORK THAT A COMPLAINT WAS ENTERED, BUT THEY WERE UNABLE TO "REPLICATE". I HAVE MANY INSTANCES RECORDED ON MY DASHCAM, HOWEVER NHTSA DOES NOT HAVE THE OPTION TO UPLOAD A VIDEO.

NEW CAR WITH 9 MILES SAT IN THE GARAGE OVERNIGHT. IN THE MORNING,THERE WAS SPOTTING CONDENSATION INSIDE ONE OF THE LIGHTS(DRIVER SIDE). DROVE IT TO THE DEALER AND BY THAT TIME CONDENSATION HAS OCCURRED INSIDE BOTH OF THE LIGHTS.

BOTH HEADLIGHT HAVE EXTENSIVE CONDENSATION WITHIN THE HEADLIGHT HOUSING. INCIDENT OCCURRED OVERNIGHT WHEN THE CAR WAS STATIONARY, IN A CLOSED PARKING LOT. CAR WAS DRIVEN FROM THE DEALER LOT TO THE CUSTOMER'S PARKING LOT A NIGHT BEFORE DURING RAINY WEATHER. THE CONDENSATION COVERS THE LED MODULES OF THE TURN SIGNAL AT THE BOTTOM OF THE SAME HOUSING, AND DEPENDING ON THE OUTSIDE TEMPERATURE AND HOW LONG THE CAR WAS OPERATING, THE CONDENSATION MOVES UPWARDS TO THE FRONT OF THE LOW BEAMS. VOLKSWAGEN SERVICE DEPARTMENT STATES THIS INCIDENT IS NORMAL. NO ACTION WAS TAKEN ON TWO DOCUMENTED SERVICE VISITS FOR THE SAME ISSUE. FIRST INCIDENT OCCURRED WHEN CAR WAS ONE DAY OLD. CAR HAD APPROXIMATELY 15 MILES ON THE ODOMETER.